Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding potential scammers claiming to be Microsoft.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Microsoft has neglected to fix the problem. And they delayed it an entire year before responding here on the Revdex.com. My problems and issues still exist, and Microsoft still has offered no solution.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],
 
Thank you for contacting Microsoft via the Revdex.com regarding your concerns with a phone call that you received from someone claiming to be Microsoft.  The phone call you received was a scam and was not from Microsoft.  Microsoft does not make...

unsolicited calls to customers.  We advise that you do not provide any personal information to unsolicited callers.   
 
Sincerely,
 
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because I still have access to my account's email, and know my password. So the fact that my account has been flagged for 'suspicious activity' should be my concern, and not your overzealous hands. I have been a loyal customer of Microsoft since 2011, and the way my claim has been handled is horrendous. No one ever contacted me for follow-up information, even far out of the timeframe your company provided. I have three Xboxes in the house, and since you guys allow downloading profiles to other Xboxes, there's no reason to flag my account for such. I have access to my email, and the fact that your company forces me to verify through means of a cellular device is a joke. I had that cellular device since September, and if I had updated my account in China, then I could see the problem and 'possible suspicious activity', but I haven't. When I provide my original console ID, and all of that other information (which I should not be required to do, as many people upgrade consoles), billing information, passwords, and still regularly receive emails from Microsoft, there is something you all can do. Or you guys can tell me how to unlock my saved games from the death grip your company has on them. I miss the days of a memory card that you plug in, and I only lived through the Gamecube and Wii. I'd like to play my games, that I've payed for, that I've spent hundreds of hours on, to retrieve my online friends' gamertags so I can contact them on a new (non-subscription Xbox Live Account). How is it fair if I have my original email that you guys contact me on every week? Hint: it's not.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  It was very kind of Microsoft to try responding to my complaint recently (an entire year after I initially made the complaint!), however I am going to have to respectfully decline any offer from them to resolve this issue since I have already used my OWN monies to purchase Windows 8.1 and Windows 7 Pro and Windows 10 Pro for a huge sum in trying to rectify my issues myself over this last year. This has been a very expensive and very frustrating issue for me that could have been avoided easily with Microsoft's help if they had given me a response and key for Window's 10 one year ago. It would appear to me that they intentionally avoided taking care of this issue sooner so that I would take care of it myself. What company takes a year to resolve Revdex.com issues??? I do not want Microsoft to contact me again, and I do not want the the Revdex.com to mark this down as a resolved issue since I have been forced to spend my own money to resolve this myself and have not been offered any monetary compensation of equal value for Windows 10 Pro from Microsoft.Sincerely,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Update:  Microsoft/Skype has refunded 2 each 3-month auto payments and has cancelled my subscription phone number to my satisfaction.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
iT HAS BEEN so many months since I filed the complaint and nothing happened I dumped the computer and the system it was on.  Honestly, who can sit for 4 to six months waiting for a reply from a technology company about a technology issue?
Terrible service.
Sincerely,[redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 6, 2014/11/03) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Upon checking our records we can see that your Skype account was accessed by a third party who used your Skype credit for calls.
The unauthorized charges have been charged back and the calls refunded on October 23, 2014.
This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password.
Choosing a secure password to access your Skype account is crucial. Hackers use lists of common passwords to access accounts (not only on Skype but across all websites). It is therefore critical that you use a strong, unique password.
I strongly recommend you to change your Skype password [redacted] to make sure that you have a secure account.
Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or not. Avoid this by following these tips:
Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you know. When in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 8, 2014/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Skype eventually reimbursed my account and the moneys withdrawn from my bank, which fully satisfied the problem. Though this took a while to sort out and I wish there were some more accessible means of resolving issues with Skype, I am satisfied with the outcome.

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to the Xbox One Accessory Warranty, we consider this matter closed.Xbox One Accessories carry a 90 day...

warranty, and when the issue was reported to support, the warranty on the controller was no longer valid. At this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received refund. However, Skye business still remain ilegal and fraud in Croatia. Skype should stop delivering services to CROATIA if they are not able to provide VAT invoice for their services.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:they asked further information. The ticket number I got for the case is [redacted]. I've talk to two of your agent this time, Mikon D. and Dyanne A. Plus, there is another agent whi i've talk to on last december 7. He even access to my computer to help me out, but both of your agent Mikon and Dyanne said they don't allow their agent to do that and cannot find a history of that under my account. Who was it then?  I have all the emails I got that time but cannot remember either his name or ticket number. So I decide to capture all the conversation this time. But you know what? I thought Mikon is a chat bot until he connect me  to Dyannr because he kept copy and paste his answer. Anyway I would like to1) get my money back2) unlink my paypal account from my account which you block me from3) know who was the agent 4) know if even there is a way to get my account back    : because last time. The only answer I couldn't give was my credit card info because I paid you with my paypal. So the agent ask me to have an access to my computer and he put all the answers for me. So there was no answer left in blank to recover my account but that even didn't work. So that is why now i'm thinking you block me from my account to have my money for free. And I'm pretty sure i'll not be the only victim here.  My skype ID is [redacted], and I used [redacted]@rit.edu to sign up which I no longer have an access to because I graduated like decades ago. The ticket number is [redacted].
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live unauthorized access issue. Upon review of your recent Service Request with Xbox support, it was found that you refused troubleshooting on the Xbox Live account in...

question.  In the future, if you feel your account has been accessed by someone else please contact Xbox support immediately.    
Due to this, Microsoft considers this matter closed.
Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: this is the same impersonal emailing and customer service they have showed from the start. Worst is the statement is not true, funny part is they still have not handled the original complaint and issue from 6/14  and still are trying to pawn off by any means necessary. Added the email from them refunding previously when they mess up. First step is to actually tender the support request for the Xbox Advocacy team, then we can move forward to resolving this issue as the company (microsoft)  has still failed to tender the support request from 6/14!!      While still trying to avoid dealing with the main issue that prompted this complaint, and yet they are still trying to talk it away.. Amazing. just amazing. . 
Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized charges made by your son on your Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your...

claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Live mail.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. ...

If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows mail.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation