Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. The customer advocacy team investigated the issue and provided refunds when they were warranted. At this time, Microsoft considers this matter closed as all available information has been provided to you.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
My service order was finally completed after much delays, and I did receive my Surface within the delayed time frame. But as is outlined in the attached message from Microsoft and in the attached transcript, is a promise from those representatives that the additional situation regarding my being lied to by a support representative and sent to the Yorkdale Microsoft store for a replacement—where I was told upon my arrival that "it did not work that way" by the store rep—would be adequately addressed. Nothing has ever been done about these issues and no one has made an attempt to contact me back after I was promised resolution.
I have since sold my Surface Pro 3 and will no longer be using Microsoft Products as a result of this experience.
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4 issue. After reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on 7/18 and also left a voicemail the same day. Upon receiving your updated shipping address, our agent states, the shipping of your unit will be expedited. Please continue to work with our GES agent to arrive at a resolution as quickly as possible and respond to their email with any further inquiries. Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I don't understand what service request number they are requesting or where to get it.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account currency.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized charges on your Xbox Live account.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: nothing has been done and it has been over a month.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your delivery. With the information you provided in your claim, we were able to locate your account and service request and see that you have been in contact with an agent...

regarding this matter. Our records indicate you have been provided with a $100 gift card as compensation, and directed toward the FedEx online claims, as this may be the only way to track the lost package.
Beyond this, we are unable to provide further assistance as the claim should be filed with FedEx. We apologize that we are unable to provide your desired resolution. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Per the Microsoft Terms of service, all sales are final for content purchased through the Xbox marketplace. The servers for this specific game are managed by the publishers of the game, which is why...

you were referred to them for troubleshooting.
g. Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
(https://www.microsoft.com/en-us/servicesagreement/).
Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your account.  We have created a case for this issue, logged under the service request number [redacted].  The Global Escalation Services team will investigate...

this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because requesting refund of $263 for reimage repair caused by a known MS update error that corrupted operating system. See original complaint information. 
FYI, just recently another known issue of corrupted user login screen has had a "fix" applied with help of MS support. But, again another instance of known issue with no known repair other than to recreate user login.
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your daughter's account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number it appears one of our GES agents was able to resolve your issue and sent you a follow-up email on 8/5. If you have any further questions or concerns, please visit support.microsoft.com and mention service request number: 1394036358. Sincerely, Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your device's operating system.  Your case has been escalated; the Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your account. Our records indicate that an agent from the Global Escalation Services team is still working on your case to find a resolution, and has received your e-mails with the new requested information. He will be in contact with you shortly to continue working toward your account recovery.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:Although this is my 3rd reference number. This one is the most recent [redacted]. I would also like to add that the last 2 times I have contacted microsoft, my request was just to receive some type of correspondence recognizing that they are still working on it. This response to a Revdex.com complaint is the first time I have heard from microsoft, going on 3 weeks. This is incredibly frustrating considering the amount of products that I pay for yearly/monthly. (fraudulent claims aside)Sincerely, [redacted]