Microsoft

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await their contact.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: this is the same impersonal emailing and customer service they have showed from the start. Worst is the statement is not true, funny part is they still have not handled the original complaint and issue from 6/14  and still are trying to pawn off by any means necessary. Added the email from them refunding previously when they mess up. First step is to actually tender the support request for the Xbox Advocacy team, then we can move forward to resolving this issue as the company (microsoft)  has still failed to tender the support request from 6/14!!      While still trying to avoid dealing with the main issue that prompted this complaint, and yet they are still trying to talk it away.. Amazing. just amazing. . 
Sincerely,[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized charges on your Xbox Live account.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Per the Microsoft Terms of service, all sales are final for content purchased through the Xbox marketplace. The servers for this specific game are managed by the publishers of the game, which is why...

you were referred to them for troubleshooting.
g. Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
(https://www.microsoft.com/en-us/servicesagreement/).
Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.  Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox controllers. We have reviewed your situation and while we understand your frustrations we are unable to take the action...

you've requested. We consider this matter closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
My service order was finally completed after much delays, and I did receive my Surface within the delayed time frame. But as is outlined in the attached message from Microsoft and in the attached transcript, is a promise from those representatives that the additional situation regarding my being lied to by a support representative and sent to the Yorkdale Microsoft store for a replacement—where I was told upon my arrival that "it did not work that way" by the store rep—would be adequately addressed. Nothing has ever been done about these issues and no one has made an attempt to contact me back after I was promised resolution.
I have since sold my Surface Pro 3 and will no longer be using Microsoft Products as a result of this experience.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Gears of War promo.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your headset.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live account access.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have to use my old password, which I forget, to sign in first before I can change my password.  The reason my account shows up as "Suspended" is because I got my password wrong to many times.Sincerely,[redacted]

Dear [redacted],Thank you for your reply. Looking over our commercial agent’s notes from 10/24, they state that our technical manager was able to resolve your initial issue and is still working with you to solve any additional issues. If you have any further questions you may respond to our commercial agent’s most recent email, sent 10/24, and they will get back to you as soon as possible. Regarding any credits, our commercial agent is correct in stating you will have to call the billing number they have provided for you.  Sincerely,Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further. If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.   Sincerely,Microsoft Corporation

Dear [redacted]  Microsoft would like to assist you with your claim.  There have been numerous unsuccessful attempts to contact you via phone and e-mail to discuss your concerns and unfortunately we have been unable to reach you. Please look through your emails to see if you have received any notification from the support agent assigned to this escalation. Sincerely,  Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]On Monday, November 23, 2015 3:22 PM, Microsoft Customer Support <[redacted]css.one.microsoft.com> wrote:Hi [redacted],This is in reference to Case Number:  [redacted]As discussed, please reply back to this email along with the needed documentation for validation and investigation purposes.I will be waiting for your response along with the scanned copy of your receipt.Please call us back at 1-866.665.4298 Monday to Friday 10am-8pm EST (except holidays).Kind regards,RicoMicrosoft Mobile Device SupportUS & CANADAayton

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your account. Our records indicate that an agent from the Global Escalation Services team is still working on your case to find a resolution, and has received your e-mails with the new requested information. He will be in contact with you shortly to continue working toward your account recovery.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better...

Business Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your delivery. With the information you provided in your claim, we were able to locate your account and service request and see that you have been in contact with an agent...

regarding this matter. Our records indicate you have been provided with a $100 gift card as compensation, and directed toward the FedEx online claims, as this may be the only way to track the lost package.
Beyond this, we are unable to provide further assistance as the claim should be filed with FedEx. We apologize that we are unable to provide your desired resolution. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension.  We have reviewed your situation and understand your frustrations, however, as stated previously the Enforcement link below is the only avenue to receive more information regarding account bans and suspensions.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning this issue.
Sincerely,
Microsoft Corporation