Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office for Business. As previously stated, the Global Escalation Services team is investigating this issue and will be in contact with you directly. Our records show that this case is still open. For any further questions, please reach out to the engineer with whom you have been in contact.
Sincerely,
Microsoft Corporation

Hello [redacted],
We apologize for the delay in responding to your Revdex.com complaint.  Upon reviewing the case notes for service request number [redacted], it appears that this issue has been resolved as you did receive a replacement keyboard.  If this issue has not been resolved, please reply and we will continue to assist you further.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I was asked for backup information and a support case number.I have provided the attachments as proof of purchase and support emails. I never did receive a call from Level 2 Tech Support on the WIN 10 problems.I have explained the situation as best I can and am not satisfied with the results yet. This caused a 2 week downtime for my computer and frustration because of lack of support.I am still asking for a refund from Microsoft.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted]Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charge claims. After reviewing your account history and service request numbers it appears one of our GES Unauthorized Access agents has reviewed your claim and already concluded this is not a fraudulent case, as your Xbox 360 was previously used at your location as the primary console for your Xbox Live Account. As mentioned by our agent, we are unable to provide refunds on issues pertaining to a sold, discarded or traded console unit. Due to this reason we consider this matter closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 4, part a., subsection I. and Section 9, part g.:“You are responsible for all activity that occurs under your Microsoft account or Skype account.”“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

THANK YOU FILE DISPUTE WITH MY BANK MONEY WAS REFUNDED THRU MY BANK THEY WILL TAKE CARE OF IT IF THEY CAN GET A RESPONSE!

Complaint: [redacted]I am rejecting this response because:
I tried that 6 months ago and they told me that I would have to shell out more money than the device was worth for the repairs.  [redacted] you, Microsoft.  Whoever is reading this should be ashamed.  Cost me hundreds of dollars and because your software had a problem the device no longer works.  [redacted] you.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: It isn't a solution.  As it turns out I was able to downgrade, but there is a big difference between auto updating a security patch and an operating system.  I did not accept your terms and conditions for windows 10.Sincerely,[redacted]

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaitnfrom Revdex.com saying that you have experienced issues with Skype Customer Service. I’mvery sorry to read that and I will gladly assist you further.I have...

checked ourrecords and can see that you have made one call within the subscription periodand this is to a mobile number in United Kingdom.Unlimited Worldsubscription doesn’t include calls to mobile numbers in United Kingodom but tolandline numbers only.The Unlimited Worldsubscription includes:Calllandlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore,Thailand, United States.Calllandlines only in: Andorra,Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile,Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta),Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania,Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway,Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia,South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom,Venezuela.Thisinformation is also provided on the offer page:  https://www.skype.com/en/offers/unlimited-world-calling/I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.Sincerely, [redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to help you in finding a resolution for this problem. If you are still experiencing issues with your account, please reply with your most recent service...

request number for this matter provided by Customer Support and we will be happy to further assist you.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Spoke with Jack in regards to this matter and it has been resolved ,thank you againSincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your keyboard. We appreciate the information you have provided, however we can see from the chat that there is not a service request number provided. We would...

like to investigate your issue further but without a service request number we are unable to do so. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I am continuing to have issues with this computer. I cannot provide any additional service numbers because the customer service representative will not provide one. Sincerely,[redacted]

Dear [redacted],Thank you for responding regarding your complaint.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.   If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fedex tracking number for shipment is: XXXXXXXXXXXXXXXXXXXXXX
The original service request number:
XXXXXXXXXX
Since submitting this complaint I've received an email from Roy an escalation specialist. In this email [redacted] acknowledged the serious error on your companies part. But offered no explanation on why it occured.
The new service request number provided:
XXXXXXXXXX
Final Business Response /* (4000, 14, 2014/07/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console repair. The Xbox Listening and Advocacy Team is now handling your case, and will work with you directly to come to a resolution for your claim.
Sincerely,
Microsoft Corporation
Final Consumer Response /* (4200, 11, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The level incompetence and downright disregard for a customers product continues. Saturday I was informed by the support staff that my package was sent through fedex and provided a tracking number.
As of this morning the package is still showing only the electronic shipping information has been received not the package.
Therefore, I contact fedex to verify this was accurate. [redacted] has not received the package associated with the tracking number... they have only received the electronic shipping information.
So now it has taken 4 business days to give a package to fedex for delivery, this is ridiculous.
I'm also tired of Microsofts scripted responses to my vomplaint, they need to resolve this issue and contact me not the other way around. I'm not the business trying to sell products here, I'm a customer who purchased a $500 piece of equipment from them and didn't work as it was stated it would. And have gone through an experience no customer should have to. As of today almost one month since this ordeal began I still do not have my Xbox one back nor has xbox management attempted to rectify the issue or contact me in anyway.
I've only been getting status updates by calling in not them calling me. Desperately need help and not getting any.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation