Microsoft

Complaint: [redacted]I am rejecting this response because: I have to use my old password, which I forget, to sign in first before I can change my password.  The reason my account shows up as "Suspended" is because I got my password wrong to many times.Sincerely,[redacted]

Dear [redacted],Thank you for your reply. Looking over our commercial agent’s notes from 10/24, they state that our technical manager was able to resolve your initial issue and is still working with you to solve any additional issues. If you have any further questions you may respond to our commercial agent’s most recent email, sent 10/24, and they will get back to you as soon as possible. Regarding any credits, our commercial agent is correct in stating you will have to call the billing number they have provided for you.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  I have tried time and time again to contact Microsoft to no avail.  I am STILL getting automatic downloads and at times at the MOST IN-Oprotune times.  It slowes down my computer to a crawl.  I still can NOT use my anti-virous.  I must reset my Flight sim addon nearly every time I get a download.  And did I mention the FACT that I HATE WINDOWS 10?  I HATE WINDOWS 10!  Windows 10 reminds me of the is that set up o'bamacare.  All I want is to get rid of Windows 10 and get my Windows 7 back and the automatic downloads to STAY OFF.

Dear [redacted]  Microsoft would like to assist you with your claim.  There have been numerous unsuccessful attempts to contact you via phone and e-mail to discuss your concerns and unfortunately we have been unable to reach you. Please look through your emails to see if you have received any notification from the support agent assigned to this escalation. Sincerely,  Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Here is the case# I was given by Microsoft :-  [redacted]Sincerely,[redacted]

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further. If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.   Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension.  We have reviewed your situation and understand your frustrations, however, as stated previously the Enforcement link below is the only avenue to receive more information regarding account bans and suspensions.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning this issue.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
This issue is over a year old, ignored and never resolved by Microsoft. I was left holding the bag while Microsoft laughed all the way to the bank. I will never do business with their retail sales division again.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
MS has ALL information available regarding the case to evaluate my request, after all this time the response provided is ridiculous to say the least, and it is my best effort to keep this conversation within professional terms...
I still waiting for the resolution requested in the original message!Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your suspension, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better...

Business Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund for tech support.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Your product has a common defect that should be replaced outside the 90 day warranty if the consumer experiences the defect. It's pretty sad that your standard controller which retails for about $40-$60 (depending on where you purchase it) performs better than your supposed Elite controller which retails for $149.99. Your team most certainly will not set up a paid exchange of my controller as I will never purchase an Xbox Elite controller again. Furthermore as a die hard Xbox supporter that recently purchased a PS4 to play the Uncharted series, I will be making my console purchases strictly for the PS4 moving forward. Thankfully my Xbox Live subscription is so to renew on 1/1/17 and I will not be renewing at that time. At least Sony acts like they care about their customer's experience with their products which is more than I can say about Microsoft. Thank you Microsoft for making a difficult decision easier for myself. I must say I am very disappointed in your company and your lack of customer service.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your computer.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We apologize that due to the warranty expiration on your device, we were unable to provide any service or repairs for it. We understand this may not be the result you were hoping for but stand by Microsoft policy regarding these issues. At this time, we consider this case closed.We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your headset.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is NOT a resolution as of now - only a contact request, or something of similar nature - but I will continue to try to reach Microsoft on my own with this within the next few days. I am waiting on hold with them as I type this. (Problems/issue NOT resolved as of: 7/30/17) 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is disappointing that it took so long to resolve though.
Sincerely,
[redacted]