Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controller. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requested. We apologize that we...

cannot make an exception to Microsoft's policy regarding the 90 day warranty for all controllers. At this time, we consider this matter closed. If you would like to continue working toward an appropriate resolution, please feel free to visit support.microsoft.com and one of our agents will be happy to assist you with an out of warranty replacement of your controller.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. It appears that you are already working with our Advocacy Team on this issue. Please continue to work with them to resolve.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Here's your Service Request Number [redacted]Dear Revdex.com, They change their story as they go along when I initially reported the issue I spoke to a Bernie at Microsoft and he reported it was from [redacted].**@outlook.com my daughters email address..It was cancelled in February now the last few times the individuals have changed their story and now tell untruths and say it wasn't her address....They are being underhanded and both they and Paypal just point the finger at each other and I am stuck in the middle with a fradulent charge on my paypal account of $74.19 for something no one in our household used or uses....  Complaint Number is below Here's your Service Request Number [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Hello,Thank youfor your reply and for the information provided.The Skypeaccount was blocked by our fraud systems after the unauthorized access andtherefore you wouldn’t need to worry about the third party misusing theaccount. I have atthe moment restored the original email address but the account is still fullyblocked and no-one has access to the account. If youdecide that you wish to get the access back, please feel free to let me knowand I will assist you further. I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted]I am rejecting this response because: I never even told them my account name or number so how could they know what I am referring to.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox payments. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Due to Microsoft policy,...

refunds or changes to payments cannot be provided for purchases made more than 30 days prior, and therefore we are unable to change the payment amount for the Xbox subscription for the past 24 months.
Additionally, as the Xbox Terms of Use state, subscriptions will be automatically renewed each month, and the customer will be notified. For more information regarding Xbox policies on automatic renewal, please see visit http://www.xbox.com/en-US/Legal/livetou or see the snippet below.
     6.4. Automatic renewal. Provided that automatic renewals are allowed in your state, we will inform you by email before automatically renewing your Services. Once we have informed you that the Services will     be automatically renewed, we may automatically renew your Services and charge you the then current price for the renewal term. We will also remind you that we will bill your chosen payment method for the     Services renewal, whether it was on file on the renewal date or provided later. We will also provide you with instructions on how you may cancel the Services. You must cancel the Services before the renewal date     to avoid being billed for the renewal.
In the future, you are more than welcome to continue purchasing an Xbox subscription via the 12-month prepaid method to avoid monthly charges. We apologize that we are unable to provide your desired resolution, but are bound by Microsoft policy regarding this matter. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with unauthorized access to your account. With the information provided in your claim, we were able to locate your Microsoft Account in our system. Our records indicate that on...

10/31, you spoke with an agent who walked you through the steps to close your account. Because this was after your claim was filed through us, we would like to make sure you still need assistance before we proceed. Please conform the resolution of this issue, and if not we will be happy to further assist you.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have 10 service requests.  Do you want all of those #s because I have them. Also, I NEVER received and notice when my HP computer came with Win 8 and an upgrade to Win 10.  Unless you can prove I received such a notice.  Your Win 10 upgrade required  password to get into MY computer. You caused this. I still want the cost of  service tech to repair my c omputer. Microsoft is widely known for their lousy customer service.  You just keep proving it! Your Windows products should not require a password to open a personal computer.  Sincerely,[redacted]

Hello,My name is Kaisa and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issues with Skype. I’m very sorry to read that and I will gladlyassist you further.Skype Customer Serivice staff...

is available online and readyto help you by email or live chat. We don’t provide support over the phone.The options for contacting Customer Service depend on thespecific issue you’re having, and whether or not you can sign in to youraccount.Please read detailed instructions how to contact SkypeCustomer Support and get in touch with support here: https://support.skype.com/en/faq/FA1170The Skype account linked to the email address is fullyblocked and currently nobody can access the account. I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I find it disgusting that a business creates products that don't even last 6 months I can see that the company is going to continue to be hard headed and put money before service.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:i believe the complaint is still not solved and I would like if they could give me a call at [redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I feel the issue is not yet resolved, but am pleased to be contacted again.
 
I believe the last contact we had with Microsoft on this matter was in the first week of January.  Kia was our 'escalation analyst' in the US and the title of her emails included the character string "[redacted]".  Our purchase order number was [redacted], and our assigned call reference numbers from the Microsoft telephone support group were:  [redacted] which we received over the course of a dozen telephone calls in December and January.
I hope the information you find supports our complaint that the laptop we were delivered had a fraction of the screen resolution that was advertised, purchased, and described in the internal Microsoft purchase order details.
Sincerely,[redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account history and conversations with our agents it appears an answer to your bandwidth question has already been provided. If you have any further questions please visit support.microsoft.com. Microsoft now considers this case closed and will not be responding in the future.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. As stated previously, Microsoft policy does now allow refunds for products and services. Any agents that have offered one have done so as a courtesy refund, which already exceeds what Microsoft is legally obligated to provide.
Because the offer for resolution was rejected, we are unable to provide further assistance as we have done all we can to resolve this issue. At this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation
 
 
Meg L[redacted]
Escalation Quality Analyst | Intake QualityGlobal Escalation Services | CSS
Mobile +1 (713) 854 2625
[redacted]@microsoft.com

Complaint: [redacted]I am...

rejecting this response because: your response only takes care of one of this issues in the complaint which I resolved finally after 7 days if someone using my account and getting my information while your Support and supervisors were hanging up on me when I would call in as a 7 to 8 year customer I feel that your company only cares about the money the consumers spend on your products and not the service you offer it should not take over 2 days to get back into a account and now thirty days till I can play my Xbox and use my saves and files all cause your support could care less that my account was stolen your support is horrible  and I'm most likely wasting my time when I could just switch to Sony so if we cannot come to a reasonable resolution I will sell my abox and buy a PlayStation where my security and my time spent with the company will be respected and taken seriously I'm asking for the company to do what they claim and provides good customer service Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has provided a response to this issue and we consider this matter closed per our Terms of Use (see link below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUSincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Live payment/account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation