Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band 2 warranty replacement issue. After reviewing your service request number it appears one of our GES agents has been in contact with you and is assisting you. They have made a note that they will check in with you again on 7/8. Please continue to work with them towards a resolution.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 9, 2014/11/12) */
This issue has been resolved thru Microsoft Customer advocacy group. This Revdex.com complaint may be closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The representative that contacted me was polite and worked with me toward a solution.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a recent purchase. We were able to locate a service request and see that you have been in contact with Microsoft Support about this issue. As the agent explained, we are...

unable to cancel pre-orders, but can certainly issue a refund once the game is released. Your best options would be to contact your bank about the charge, or wait for the release date.  We apologize that we are unable to deliver your desired resolution.  At this time, Microsoft considers this case closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I find the offered resolution unacceptable. Your enforced upgrade, which I declined (but you just did it anyway against my wishes), destroyed my hard-drive making  my computer entirely unusable. I cannot replace it for a $150  voucher. Your unethical behaviour is a disgrace and you have been pubicly reported for it within the UK and sued for it (successfully) in the US. In reslo se to my complaint you have repeatedly, but unssuccessfully tried to blame me, and then simply resorted to lying to me via the Revdex.com, suggesting you wish to 'work with me to find a solution'. Your customer service is shameful, your actions are entirely in breach of your own company ethical policy as well as acceptable business practice as clarified above. As a loyal Microsoft customer I am disgusted. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although have not recieved and actual apology I am pleased that I was actually acknowledged.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox controllers. We have reviewed your situation and while we understand your frustrations we are unable to take the action...

you've requested. We consider this matter closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Vista issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows Vista issue.
Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Microsoft banned my account due to communication violations, now my xbox is broke and the will not restore my account so I can access my games, movies, in game content which I have spent over $1000 on. At this point since they will not restore my account I want a refund of $1000. I am tired of fight with them. If I bought these games as a disk I could still use them but I got digital copies so now they want to screw me over. Also I would like you to resolve my issue before closing my claim this time. thanks.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await their contact.
Sincerely,
[redacted]

Complaint: [redacted]I don't understand what is meant by "accepting" or "rejecting" a response.  They have asked me a question, so I will try to answer it.
 
Thank you for replying to the Revdex.com complaint.  I was not given a number when I spoke the to customer service representative, but I do have the full conversation if you wish me to email that to you.  It was done through chat on your web site.  The customer service representative is Emirey S. and it was on January 18th.  She/he was very polite but didn't have the authority to solve the problem.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue returning your product.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your replacement order. We sincerely apologize for the inconvenience, but can assure the Global Escalation Services team is handling your case as best they can. We have reached out to the team working on your case and requested an update as soon as possible. In the mean time, please let us know if there is anything we can assist you with. Once again, we appreciate your patience with this matter.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charges issue. After reviewing your account history and service request number, it appears our unauthorized access team has reviewed your complaint and sent you a resolution email on 8/29. The Xbox which the charges occurred on was previously used at your location. Our UA team will be unable to process refunds pertaining to a sold, discarded or traded console unit as outlined in the Microsoft Services Agreement. If you have any further questions you may respond directly to our UA agent’s email or contact Xbox support at the site below with service request (SR) [redacted]: (http://www.xbox.com/support/contact)   Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 4, part (i) and Section 9, part (g):“You are responsible for all activity that occurs under your Microsoft account…”“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 6, 2014/12/03) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a game purchase price. We would like to investigate your issue further but were unable to locate a Service Request Number...

within your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account suspension.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Complaint: [redacted]I am rejecting this response because: 
When my son went on to load xbox cards he got for his birthday he immediately noticed that 3 games were downloading that he didn't purchase.  We immediately went to the web to look for support number.  It first tried to make me login, but it couldn't find our account.  We then after a lot of searching finally found a phone number.  After 4 hours of sitting on the phone and them really saying over and over that they can't find our account, user tag, or credit card.  The next morning I get an email saying they are declining to help.  Declined?  Then you say I can go on and look at my subscription and transaction history in the next sentence, but my account is wiped on YOUR side of the system.  I can't log on to look at my account!!!!!!   How do you propose that I do that very thing?  I now have 3 charges that hit my card for items that I didn't buy, while I was on the phone with xbox live telling them that our usertag has an email that isn't ours.  We never got anything noting that I had "changed" my email on my usertag.  And my usertag is wiped off your system.  I have pictures of the user tag from my side of the system, that supposedly doesn't exist.  I have pictures of games that are under that usertag too.  I can't believe that when we now have to create a brand new account that we will now lose all those games I purchased.  I can't believe that you won't even give him those games again under a new usertag and xbox live account.   I'd love to fill out your survey!  I can't believe that you don't stand by and make a loyal customer whole when they have purchased tons of games and systems.  Sincerely,[redacted] Sincerely,[redacted]