Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your controller issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I forgot a case # [redacted] and I am not sure what office I spoke to. I think the case # will help.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The two continues to send correspondence to the wrong email.the product was in warranty when I first attempted to get them serviced in April and May.Microsoft continues to not honor the law.  I have through the Revdex.com tried to resolve this.  But Microsoft seems to want it perused in the local small claims court.  With recorded conversations saying they would not warranties, I think a judge will uphold the law and I can recoup reimbursement for the several hours I have spent dealing with Microsoft's poor customer service and violation of the law.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is still working on your case.  Our records indicate that you have been in contact with one of our agents, whose most recent e-mail was sent on 07/07.  At this time, the agent is still waiting on your response.  Please respond to the most recent e-mail for the fastest possible resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Customer service contacted me and told me that they will not cover it because it broken. You provided label and it is got damaged in transit.I do not understand why you guys can do business like this Sincerely,[redacted]

The case number that was used during my e-mails with Microsoft is 
[redacted].  Please respond with further details about getting my Microsoft account running again, as per my original message.
 
Thank you,
[redacted]
 
 
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox...

Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the...

Enforcement links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. As stated previously, the agent working on your case has made multiple attempts to contact you via e-mail, requesting that you reply to him with an appropriate callback number and time if you are still experiencing issues. Please reply directly to his e-mail and he will be happy to further assist you.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with MSN. Once again, we apologize for the delay in responding to your claim. If you are still experiencing issues, we would like to assist in the resolution of this request. Please reply back with your most recent service request number and we will be happy to investigate further.
If our assistance is no longer needed, Microsoft will close this case.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and since our support agent has thoroughly explained the options you have to set up a repair or replacement for your Xbox One console that we are able to offer* the Advanced Exchange or a standard repair option* we consider this matter closed per our Terms of Use (see links below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUCode of Conduct: http://www.xbox.com/en-US/legal/codeofconductXbox 360 Warranty Terms: http://support.xbox.com/en-US/xbox-360/repair/warranty-infoXbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ Corporation

Complaint: [redacted]I am rejecting this response because: I already sent your home office two letters, one registered, with all the information you need to see that someone charged me fees they were not given permission to.  I also mailed you a copy of my bank statement which showed Microsoft charges and what they returned already and what is still outstanding..  I have tried you help desk more then 10 times being on hold and transferred to every department you have.  IT IS NOT MY FAULT THAT THE ORDER NUMBER IS NOT CORRECT AND I HAVE AND DID ALREAFY MAIL YOU A COPY OF THE RECEIIT OF THIS FRAUDULANT CHARGE.   I will once again mail it all to you by this weekend and this time I will mail it requiring a signature to be returned to me.  I want you to know that I will not drop this, This time however I will also contact consumer affairs and go to the police with all the paperwork for a report.  I have tried to deal with this calmly but at this point I have had enough of your giving me the run around.  Obviously you did not even read my letter otherwise you would have known how many times I attempted the help desk, who by the way told me to contact your corporate headquarters.. This is a disgrace[redacted]

Hello,
My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.
I have checked our...

records and can see that you have requested a chargeback for the funds. The charge back has been processed by us, please kindly contact PayPal to check on the status of the refund.
Chargeback requests are time consuming and while the request is pending, we are unable to issue a refund from our side.
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear Mr [redacted], My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.  I received your complaint from Revdex.com that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further. Skype...

provides different methods of assistance if you wish to resolve the issues with Skype Customer Service. Different methods how to contact support can be found here: https://support.skype.com/en/faq/[redacted]All Skype subscriptions are recurring by default. You can cancel your subscription at any time on your Skype My account page. Detailed instructions can be found on our support page here when you follow this link: https://support.skype.com/en/faq/[redacted]I’m happy to look into this and assist you further. Unfortunately the email address provided isn’t linked to a Skype account. Please kindly let me know the Skype account name you have experienced issues with and I will gladly look into this.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,[redacted] Customer Relations OfficeSkype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Between the closing of the complaint and the business responding, the business contacted me directly and agreed to replace the unit that was damaged during service. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I want a refund. I gave you the account's email address. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  Our records indicate you were in contact with a few of our agents to resolve this issue.  Unfortunately, because you refused to comply with Microsoft policy to...

work toward a resolution, they were unable to help you.  Until we can verify your account, we are unable to at least consider an offer for resolution.  If you would like to continue working toward a resolution, please contact support.microsoft.com and when provided the required information, they will be happy to help.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding concerns with your Windows 10 upgrade.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation