Microsoft

Revdex.com:The issue has been resolved with Microsoft....Thank You so much for your assistance.
 
Please cancel my complaint.
 
Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console ban.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because this is a standard response with no pathway to help or acknowledgment of the issue.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional 2010 installation issue.  The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a request for a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as this has been an ongoing issue. I have spoken to customer support, first to cancel the account with Xbox and then on several occasions to get my refund. The support team, some rude explained that I would need access to the email address or phone number that was used to set up the account 6 or 7 years ago. I do NOT have the email account. It was probably deleted over the years. The phone number is my home number but it is a landline so they cannot text me a code that they insist I need. Mu issue is this, the person I originally spoke with found my account, deleted my credit card information and then sent me an email detailing that my refund would be credited to my account. I have that email and I have sent it on with other correspondence included to Microsoft on July 12, 2014. I have received no response. My name, address, home phone has not changed in 15 years. I can't believe that they would not have any information on me regarding this account. Additionally, I have my credit card statements that they have charged every year. I wonder where this money goes that they take from customers. Is there fraud going on? I will not be satisfied until my refund is applied to my credit card.
Final Consumer Response /* (4200, 11, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again Microsoft is giving the same information regarding my account. They are ignoring what I have told them, which is I do not know account information. The account was opened under my name with my credit card info. There employee [redacted] found my account, deleted my credit card and emailed me that my refund was forthcoming. I am frustrated as I have been dealing with this since May. As I've said before my address hasn't changed, nor has my name so I'm sure they can find the account info they need. The email address that [redacted] contacted me through is [redacted]@aol.com. My son's user name was [redacted] on Xbox. This is all info that I have given Microsoft. I would appreciate it if they would stop with the run around! They had all my info and their employee deleted it. They need to be responsible!
Final Business Response /* (4000, 28, 2014/10/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. Our refund team investigated your issue and discovered that our refund system failed to complete the refund process as you mentioned in your claim. We apologize for the long delay in completing the promised refund to you. Our refund team has now started the refund process, and indicates the refund should be completed within the next 3 business days. In some circumstances, the refund may not go through for up to 30 days depending on your financial institution. Please update your claim when your account balance reflects the refund.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue with your attempted purchase of the Microsoft Band.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear Mr[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.Please kindlyprovide me with...

the Skype Numbers you have experienced issues with and I willgladly look into this in order to assist you further.We apologize forany possible inconveniences caused by this.I appreciate yourunderstanding.Kind regards,[redacted] Customer RelationsOfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issue. After reviewing your account history, service request number ([redacted]), and conversation with our Unauthorized Access agent, it appears our agent sent their most recent email on 8/29. Our agent states that the information you have provided so far to prove your ownership of the affected account is either incomplete or does not match their records. If you are able to provide any further information or details please respond directly to our agent’s email or contact Xbox support at the number provided within the email. Microsoft now considers this case closed and will no longer be responding.  Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g):“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Microsoft has made my computer worse then it was before they signed in.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely, the resolution describes a shield and not the band I paid 240.00 dollars for. Some escalation process[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 upgrade.  The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  It is good to know that someone there has reviewed my complaint but I do not have the name of a specific individual who will be a contact person. Also, just because someone has been reached about the complaint and has responded to the complaint does not mean the problem has been resolved.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue repairing your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding issues closing your Microsoft Account.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges on your account. We are unable to locate your account in our system to view the charges in question with the e-mail or phone number provided. To locate the account, we do need either a service request number, or the e-mail or phone number that is connected to your Microsoft Account. Once we have this information, we will be able to view the charges and continue our investigation of this case from there. Please provide one of these in your reply at your earliest convenience.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account control issue.  We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved.  If you are still...

experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
     Your company missed what I was saying once again.  I don't have a request number because I was not given one.  Secondly, I no longer have the product in question.  Thirdly, this does not change the very lengthy time that your company took in responding in the first place.  Lastly, your company, to date, has made no attempt to contact me directly about this.  Your company can apologize all that it wants to.  It doesn't change what happened and that it dropped the ball.  All your rebuttals have shown is how your company still doesn't care about its customers or at least me.
                                        ...⇄ [redacted]

Complaint: [redacted]I am rejecting this response because: It didn't answers the questions.Sincerely,[redacted]