Microsoft

Initial Business Response /* (1000, 5, 2014/07/10) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
Unfortunately there is no Skype account linked to the email address provided. Please kindly let me know the Skype name you have experienced issues with and I will gladly look into this in order to assist you further.
I hope this response has been helpful.
I will be waiting for your reply in order to assist you further.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
 
Please contact me via Email as I am out of the country at this time and will not be back in the states until 6/25/2016

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: As you can plainly see by their response, Microsoft is not trying very hard to offer assistance. This is a software/technology company and they are unable to locate my claim? Despite the fact that they have my current email address, my former email address (the one I am attempting to gain access to), and my NAME, they claim not to have enough information to look into my complaint. The basic information provided to them thus far should allow them to find my request doing a BASIC SEARCH. Again, it appears that they do not have the time to actually assign a living person to provide customer service, relying instead on automated systems to continue stonewalling until I give up. Why can't they simply provide a person to contact who can actually help me? Better yet, how about contacting me?That being stated, the last email from them stated that "Account recovery request [redacted] is now closed." I had a request number, but that request has been closed.I have attached their last email as proof. Claim number closed. No contact information. This is not acceptable.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. In compliance with the warranty terms that all customers agree to by purchasing an Xbox One, the only option for warranty service through Microsoft when a product is no longer in the defined 1 year warranty is through a paid repair or exchange. (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄
Due to this, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We were able to open a new service request for you, logged under the SR number [redacted]. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  This resolution is NOT entirely satisfactory to me, as Microsoft would not consider ANY compensation (in kind or otherwise) for the wasted time and effort on my part in being chased from one consultant to the next.  They have given me the undertaking that I will not have a recurrence of poor customer service in the future and I will definitely hold them to this. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: 
I have already contacted support at the number provided several times. No one has been and to assist me, they tell me that I don't understand how websites work and are very condescending. Also I never get a ticket number and no one has a record of my call.Sincerely,[redacted]

Hello,My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.If youreceive unwanted calls or SMS...

messages that are sent via Skype, then someone ismisusing the software. In order toinvestigate and stop this, please provide us with the phone number youexperience problems and exact date and time of call/s and the number the callswere made to.For a fastassistance, you can provide this information directly to Skype CustomerService.Skypeprovides different methods of assistance if you wish to resolve the issues withSkype Customer Service. Different methods how to contact support can be foundhere: https://support.skype.com/en/faq/FA1170I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards,[redacted] CustomerRelations OfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the problem you are having with your account.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: No calls were ever received on this account. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an Xbox Live Subscription payment. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent...

explained, we cannot force a promotion or price that it not readily available to our customers. Your best option may be to wait for another promotion on Xbox Live.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:This is the same response they sent to my previous rejection response.  I do not expect any further action - as long as Microsoft won't fix Skype's "forgot password" function, there is nothing I can do to recover my account.  Please close this ticket, and leave the status as "rejected".
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The issue has been resolved through yet another customer support session. I believe that customers should be made aware of the fact they they have the opportunity for a refund at any point. Sincerely, [redacted]

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding a game code. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Revdex.com:I would like to respond back to the company to address their questions. I do not have another account with Skype. The charges appear on my credit card as "Skype subscription" and "Skype.com united kingdom", both use the same merchant ID according to American Express.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the delay with replacing an Xbox accessory. We apologize for the long delay in sending out the accessory. After review of the Service...

Request Number provided in your claim, it appears a replacement battery pack was delivered to you this week. We hope the accessory delivered to you works well for you in the future. In an effort to improve our customer support, our Xbox Listening and Advocacy Team will reach out to you and record your feedback, and make sure any other issues around the Xbox accessory have been resolved.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call the day after filing this report from a man named [redacted] with Xbox Global Escalation Support and he was very professional and understanding about the whole situation and provided me with acceptable compensation in a very hassle free manner.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
There was none provided to me upon speaking to customer support on this most recent incident because I was informed to contact Xbox support through the xbox forums,since being directed there through customer support prior.Because I was told that Xbox Customer support does not deal with issues regarding the rewards program.An one the XBL Ambassadors claimed that there was an issue with my account,if that is truly the case then I shouldn't be able to make purchases either.Yet I can easely make purchases (which several have been made )without incident and somehow refunding the rewards points is an issue when i'm using the same account and the same account information.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate you were in contact with an agent as recently as today (05/17), who explained that after thorough investigation of this case we are unable to fulfill your request regarding your Surface Pro 3. We apologize that due to the warranty expiration, we are unable to provide in-warranty services or replacements of your surface and because it was purchased through amazon, we do not have a charge to refund in our system. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 2003.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation