Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 uninstall.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: it didn't resolve my question and problemSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your gift codes.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft product.  We appreciate your feedback regarding your experience with Microsoft customer support, and your comments have been recorded. If you are still experiencing an issue with your product, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Not 1 of your agents gave a service/ticket number. If you email me, I can provide you my phone number and maybe you can locate the information you need based on the time I called. I will not provide my phone number here.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
it was impossible to get in touch with a customer rep in the past 6 months and they never responded to my complaint email. As a result, I lost the use of two phone #s at a cost of $60 and the hassle it took to reestablish new phone #s and to communicate with all contacts to let them know how to get in touch with me.
 
in addition, I may have lost numerous contacts who may have wanted to contact me for both personal and business reasons.
 
 
 
 
 
 
 
 
 
I believe this requires a more substantial reparation than just lifting the block you had on my account for the past 6 months.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:A google search reveals that uhrs is with microsoft. what does that mean?
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your Microsoft account.  We have created a service request for this matter under the service request number [redacted].  The Global Escalation Services...

team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:They haven't resolved the issue, they've only said that they're going to contact me.  I will update if they actually contact me and actually resolve the issue.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's Xbox subscription. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided....

If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia phone issue. B2X is the only avenue for support for Lumia devices at this time. Please continue to work with B2X on a resolution. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue for Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are having with console connectivity. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have lost your service request number, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Revdex.com:Please totally cancel my Skype account. I still am not able to do that.Thank you for removing the charges. I did manage to get the auto recharge closed. I still need my Skype account closed as I am not using it.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:  As I understand the situation, Microsoft has not been able to find a service request number relating to my original complaint filed in October, 2016.  I have found two numbers relating to that complaint:  #[redacted] and [redacted].  I hope this is the information needed to begin work on this problem.  If it is not, I can be reached at [redacted]@hotmail.com.  Thank you.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible.    Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)The fraud charges of $23.99 USD, $12.49 USD, $10.00 USD, and $62.99 USD have been determined fraud by [redacted], and as a result money were returned to me by [redacted]. Skype has done nothing, and cannot claim the credit for [redacted]'s timely work and responsiveness.The $11.63 has not been returned to me. Skype writes: "paid services can't be used". If Skype rejects to provide service, and they clearly do, they must return money. I request that this balance be returned to my bank account. Not some credit or whatever, but money in my bank account. Once this reimbursement is completed, I request that Skype permanently erases my banking data to avoid further fraud. Passage about computer viruses and password (btw, mine is randomly generated!) is misleading and it is not appreciated. Skype should know better than attempt to blame user for Skype's own mistakes.To summarize, to date, Skype has done *nothing* to address my original concerns.