Microsoft

Complaint: [redacted]I am rejecting this response because: I clearly stated that this problem is not just from the email but also from an old number that I had and no longer have. I have email accounts that I need but I do not have the information for the second step verification.... I will continue to fight this case because microsoft is making it seem like I do not knoe what I am talking about. As I stated in the complaint  I WANT THE ACCOUNT UNLOCKED NOT DELETED... AND THE STEP VERIFICATION PROCESS TURNED OFF this is an account loggin issue not an email issue.... Once again I spoke to CARLA ON THE PHONE FOR 15  minutes and she even stated their is nothing she can do fir the two step verification. Unlock the account so I can use what I am paying for as well as my brother.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. After reviewing the account associated with the email address provided in your claim, you were advised by our Xbox support team that your console needs to be repaired. There is an open repair order currently on your account, but our service center has not received your console yet. Please use the shipping label provided for your console repair, and our service center will attempt to get the issue resolved as quickly as possible. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10 issues.  We appreciate the time you have taken to provide your honest feedback regarding your Microsoft Support Experience.  As explained previously, our agents have offered the best possible solution to fix this issue, and therefore have closed this case.  Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
1. This complaint was submitted more than 1 year ago. Why Revdex.com and Microsoft show this as first read today is beyond my understanding.
2. With the help of Dell, Microsoft provided a solution without charge. But the issue remains why Microsoft policy calls for extorting a fee to resolve a basic set-up issue. I don't need any help at the moment. I do need an investigation and resolution of Microsoft high-handed approach to customer assistance.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: No offer to settle this was made yet but a request was made for more information so I'd like the following passed along to Microsoft
 
Dear Microsoft,
You are asking me for a service request so you can help me? You have a bunch of people giving me the brush off and refuse to take any steps to even open a service request. I should learn to take their names but I will be sure to do that from now on. You have horrible people handling phone calls. All they care about is pushinbg Windows 10 and people like me who want to continue with Windows 7 are getting rejected and told to buy a new license. They are acting as judge and jury and kicking me to the curb without even giving me any consideration. I have a retail package that has all of the legal credentials, media for both 32 and 64 bit, your official documentations with COA and a valid license that I am told is useless for a reason that is absurd. INSTALLED TOO MANY TIMES! They refuse to open a service request and just write me off as if I do not matter.
I explained this to them, and even gave clear explanations to justify my reasons for installing so many times. I am a software developer/tester, I upgrade my hardware frequently, I am always testing multiboot systems and using Virtual Machine environments. This retail purchase was installed more than 10 times so I was forced to begin activating it via the telephone method.  I did not care about that but after a few installations and having to reactivate via the telephjone method, I became completely blacklisted.
I told all this to your people and they refuse to open any service request. I am being bullied by these people without any respect at all. People are buying licenses all over the web and getting cracked version of your Windows and Microsoft has treated me as if I am one of those people. But I  paid good money for this retail package and I did this to accommodate my usage methods and also be one of your supporters who pays for his software. I am not sure what you expect me to do, but if opening a service request is protocol then you need to give me a contact person and phone number of someone who actually follows protocol and cares about real customers. The couple phone calls with Microsoft over the past few weeks did not get me anywhere and they refuse to open any service requests. I am still watching the web closely and seeing how people are so blatant about promoting exploits to get their windows activations free and never pay a dime. And I have to see those people living it up with fully functional versions while I let those people I tried talking to from Microsoft push me around and refuse to correct my license issue. I am not one to tak advantage of the exploits. I am a paying customer. And if you think about what I am saying, put yourself in my shoes and I am sure you will be just as unhappy as I am about this. I am fighting for this so I can continue to do what is right and use legitimate software but it does not seem this gains any respect from anyone which is so ironic that I have to question what the motivation is behind this rejection I am getting.
 
Please advise me how I am supposed to provide you with something like a service request if your representatives refuse to give me one
Regards
[redacted]

Dear Ms [redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.I haverestored the Skype...

Credit balance by refunding the unauthorized calls.Pleasevisit our security page for information on how to protect your Skype accountand stay safe online: http://www.skype.com/intl/en/security/.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your interaction with support, you were provided steps on how to fill out an account recovery form to regain access to accounts with alternate account verification.
Due to this, Microsoft...

considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your operating system. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requested. Microsoft has...

discontinued support for the Windows Vista operating system, but will not be able to replace your computer. Your best option is to consult a third party software support provider.
Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. With the additional information you provided in your reply, we were able to locate your account and service request. We have reviewed your case and understand that the original issue has been resolved, as the account restriction expired after 24 hours. We appreciate the additional feedback you have provided regarding your experience with Microsoft Support, and we sincerely apologize that it was unsatisfactory. Your comments have been recorded and will be forwarded to the appropriate department for review.
At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.   Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype Billing. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because  You have no file number because there was no way I could find to contact you , when you updated my computer to Windows 10 without stating that was  the purpose of the update!!!  I did try to find a way to write my complaint on the windows 10 'update'!!  Windows 10 also put my computer into airplane mode unbeknownst to me.  I had to disconnect my router every time I shut down my computer and restart everything.  I had to get professional help to figure out what was the problem!!  There was no explanation that I would no longer have Internet Explorer or what edge was or about any other changes!!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Microsoft has taken no responsibility for hijacking my computer. They offer no apologies for the 4 hours of my time that it cost me to repair their hack. Simple stating that their customer service resolved the issue and that they now consider the matter closed is another slap in the face to me and reinforces my assertion that Microsoft cares nothing about their clients. Therefore,  I call, once again, for the Tennessee State and Federal governments to step in and hold Microsoft responsible for forcing operating systems that their own staff openly admits is fatally flawed upon clients that decline Windows 10. Furthermore, the download that rejects the "decline" is deceptive and fraudulent. So NO, I reject Microsoft's response. Sincerely,[redacted]

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com. We apologize that we still are unable to find a service request number within your claim or within the information you provided. A service request number is a ten-digit number given by customer support when they are contacted regarding concerns with a product or service. We understand you have been in contact with support, so if you have a service request number, please update your claim with it or provide it in your reply. Once we have this, we will be able to proceed with your claim.
Sincerely, 
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]