Microsoft

Initial Business Response /* (1000, 5, 2014/10/16) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint through Revdex.com that you have experienced issues with Skype. I'm very sorry to...

read that and I will gladly assist you further.
I have issued a refund for the 3 remaining orders that were made on September 1st. The funds will be returned to your [redacted] account.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally receive my refund. Thank you, [redacted], for finally processing my request, and I'm sorry I had to resort to this forum to receive it.

Dear [redacted],
Thank you for responding regarding this issue.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. A service request number is the unique 10-digit number given to the customer by customer support. This number is necessary in reviewing your case and escalating it to the Global Escalation Services team. If you have this number, please provide it in your next e-mail.
If you have not yet contacted customer support, please visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Microsoft's customer rep just e-mailed me last evening to offer to pay a six-month refund for the charges to my bank account, I told them this will be acceptable. Thanks,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail. With the information you provided in your claim we were able to locate your service request regarding this matter. As the agent explained, this is a known issue...

that the support team will continue to work toward resolution of, however we are unable to provide one at this time. We apologize for the inconvenience and appreciate your patience while the Support team investigates.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dr. [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account password.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]
I am rejecting this response because:
This is what I've been dealing with Microsoft.   I never received 4 refunds from them.  I am ready to sue them.  All sales final?   I cancelled my service in Jan 2015.   How is it legal to keep a customers money.   I want and need this resolved ASAP.   I would love to see their contract where it says all sales final and where it says too bad if you cancel, I'm keeping your money.  
Sincerely,[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype purchase. We have reviewed your situation and while we understand your frustrations we are unable to take the action you have requested. Due to Microsoft policy,...

refunds cannot be issued for purchases made more than 30 days prior and therefore we cannot refund your purchase from August.
We apologize are we are unable to provide your desired resolution. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I don't have any additional information to give. I signed up for Skype long ago (5 years? 10 years?) so I don't remember which credit card I used or what month I signed up. That is why the normal support channel doesn't work for me and I had to file this complaint.
Normally companies have security questions that I can answer. But with Skype, I can't answer the questions (eg what month I signed up). Your security process is flawed -- as an aside, you should make it easier to recover accounts.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I do not believe an investigation was launched. If you had, you would have seen my account logged into from two IP addresses, one being mine the other the hacker. I do not feel Microsofts action against me was just. Especially due to the fact you are denying me of my access to the games I paid for. If you provide any proof I'll drop the matter all together. Due to the fact you don't even want to tell me why I was ban makes me feel like the most amount of effort Microsoft has put in to fix this was sending these replies. P.S. I know why I was ban they told me on the enforcement forumSincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)per the request of Microsoft, we were not given a Service Request Number. The email address associated with the account is [redacted]@gmail.com

Complaint: [redacted]
I am rejecting this response because:Revdex.com, why am I being asked to approve or reject a resolution to the complaint when no resolution has been provided?Microsoft, I called twice and spoke to three different people.  None of them mentioned anything about providing me with a service request number which brings up a good question.  Why isn't the support department providing this information to customers so that customers can provide the information when requested by Microsoft?  The number I called is 888-725-1047 and the calls were on 7/19/2017 between 12:41am ET and 1:22am ET.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called many times with no resolution at all.Nothing but a waste of time,spare the headache and don't buy an xbox one.

Complaint: [redacted]I am rejecting this response because:
Hi,
I have been watching my emails for a response from Revdex.com and guess I overlooked one that came last week.  In reference to the service request ID the number is [redacted] (I hope).  I don't recall them giving me a number but this number was on the heading of correspondence from one of their reps, I hope this is correct.   Thanks in advance for your help!
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 Anniversary update.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to our policy regarding refunds on Xbox subscriptions, we are unable to fulfill your request and consider this matter closed.
Please visit the link below to read the Microsoft Services Agreement, section 6.9, regarding our refund policy.
http://www.xbox.com/en-US/Legal/livetou
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: You sold me faulty equipment.  I do not agree that you can just evade replacing my equipment because of the length of time that has passed.  You sold me faulty equipment, you should be responsible for all charges associated with it's replacement and repair.Sincerely,[redacted]

Much appreciation and thanks, they finally stepped up and refunded a charge both they and I know was in the wrong as the subscription had already been cancelled but my electronic charge of 74.19 was removed so everything  is peachy noRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]