Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your license transfer issue. In your claim, you mentioned that you were informed that this was during an outage. If you are still experiencing an issue with your account, please update your Better...

Business Bureau claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/23) */
Hello,
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further.
I appreciate...

your feedback regarding Skype Customer Service and I have forwarded this to the appropriate department.
In order to look into this, please kindly confirm the Skype account name you are experiencing issues with or the order you wish to have refunded.
I hope this response has been helpful.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I submit this warily. The last thing I want to do right now is deal with Skype CS any further.
Here are your purchase details:
Skype Name: facebook:[redacted]
Product name: Unlimited US & Canada 1 month
Total amount: $2.99
Transaction date: Dec 8, 2014
Order number: XXXXXXXXXXXXXXXXXXX
Order status: Delivered
Account name: [redacted]
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/01/13) */
Hello,
Thank you for your reply.
I have issued a refund for the Order # XXXXXXXXXXXXXXXXXXX and the funds will be returned to your PayPal account within 5-7 working days.
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 11, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accept. This should have been Day 1 response. Thanks for wasting weeks of time on a simple solution, Skype.
Props to Revdex.com for providing an avenue to complain and get this resolved. Otherwise, Skype would have still had my money for their awful service.

Complaint: [redacted]I am rejecting this response because: I cannot access their support as they are suggesting. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: We have a Skype credit and IT IS ACTIVE and the company refuses to refund it to us.Sincerely,[redacted]

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.I understand your...

frustration regarding this issue and therefore I have issued a refund for the order as requested. The funds will be returned to your credit card account.I hope this response has been helpful.We apologize for any possible inconveniences caused by this. I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 7 issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. A service request number should have been emailed to you when you called our support. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your Hotmail account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: My complaint is erroneously being handled as a scam. Unless the entire process involving $2200 was a scam, the only amount in question was the $1200 which was a charge that surprised me just as Microsoft and I were concluding the software maintenance contract at the agreed upon price of $1000.
What needs to be investigated is whether the entire process of obtaining the contract was a scam; or, whether it was not a scam but the additional $1200 in question was never discussed and therefore not a part of our agreement.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The resolution is still to be determined.  Once a resolution is determined, I will likely then accept a response to resolve this complaint.Sincerely,[redacted]

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Our records indicate that you have been in contact with one of our agents regarding this issue. The Global Escalation Services team is still handling your case, and...

will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As previously stated, because your replacement device's warranty ended in August, after 90 days, we are unable to provide an in warranty exchange option due to Microsoft policy. The out of warranty exchange option is still available to you. To create an out of warranty exchange order, please reply directly to the agent's most recent e-mail who was working on your case, or visit support.microsoft.com and another agent will be happy to assist.
This case is now closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Microsoft needs nothing else from me to settle this case .

Complaint: [redacted]I am rejecting this response because:I deserve an explanation; because this vague response is not helping me as a consumer resolve this issue or help me understand better on how I got banned. With much evidence and knowledge, I know that the Enforcement team is a third party system. It is not ran by Microsoft employees. It is in fact ran by Xbox Live gamers who first qualify to become Xbox Ambassadors, and then once they are Xbox Ambassadors these gamers who qualify can join the Enforcement team. These are not educated, professional Microsoft employees. They are just Xbox Live community game players given the responsibility of banning and suspending players. Microsoft does not want to be held accountable for the Enforcement teams actions; therefore this is why no explanation is being given to me. I deserve an explanation and details resulting in this ban. I'm not being treated fairly and I hope the Revdex.com can understand the points that I'm making. For one, I was a part of XBOX AMBASSADORS & THE ENFORCEMENT TEAM. I studied the material and passed the test to become a part of the Enforcement team. It just shows that anyone, kid or adult can join. Microsoft is giving these unqualified, not fully knowledgeable gamers privileges to have the ability to execute suspensions and bans, look into my billing, (which should be private and secure and they should not be able to look into it because they do not work for Microsoft's billing department) and more from my experience be able to remote control access my Xbox, account, information, etc. Someone even changed my gamertag photo after I was banned. Which shows that these people can do whatever they want too.I have lost $1,000 plus dollars due to his ban with no explanation. All of my digital games are not playable anymore through my family account because of an Xbox update that took place a couple weeks after I had been playing my games on my family account.All I want to mostly do is transfer my game licenses to another gamertag. Microsoft claims they want to help, but their isn't even a number to call the Enforcement. I'm being defrauded by Microsoft.All I keep getting is the same response. Sincerely,[redacted]

Dear (First Name Last Name),
Thank you for contacting Microsoft Corporation via the Revdex.com regarding rephrase customer’s concern.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon investigating your claim, it was determined that your resolution was within Microsoft policy.  Our warranty agreement indicates that for this situation, the customer is responsible...

for returning the merchandise to Microsoft. Upon receiving the merchandise, Microsoft will proceed with the appropriate resolution to provide you with a working product.
I have provided a link with more information regarding the warranty terms for the Xbox One and accessories. Please refer to section 4 of the following link for information regarding your specific concern:
http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> We apologize that we were not able to provide you with the resolution you have requested. Your feedback has been recorded and Microsoft considers this case closed. 
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], the matter is now resolved.  While I still am not willing to allow microsoft to have access to any more personal information of mine than is absolutely necessary, in the end they did rectify the situation thanks to the Revdex.com involvement.  Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with hacking.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Charge Kit.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support for this issue, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. 
Sincerely,
Microsoft Corporation