Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Store purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have already tried contacting Support as you suggesting,  in fact over 7 times.  The first 6 times they refused to help saying they could not confirm who I was.. They called me "[redacted]"  and said my Id could not be confirmed. The 7th time I was told to find and send my order confirmation but THAT is the problem.. I have no order because I DID NOT ORDER ANYTHING. I have attached an image showing the withdrawal from my bank account  Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: You are asking for information your customer service representatives never provided me with. I was never provided with a service request number as I stated before but your presumably automated response has ignored. Your representatives have clearly failed at thier roles. I can provide you with my account details you can see I own the game. I can provide you with proof of purchase and pre order information. I will pursue this to the fullest extent of my abilities. This is bait and switch to the letter. Your company promised something and when it has come time to deliver you have given me the run around at every turn. Dissatisfied would be a understatement. I demand a satisfactory conclusion.
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. A service number was requested and is as follows: [redacted]. If there are any other questions or concerns please let me know. Best Regards, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I paid for something, I did not receive for said purchase. This is called stealing Microsoft. You are literally stealing from me. Then to charge money for my to argue my case through the enforcement team? no, that sounds like extortion to me. I will be contacting my bank. 
Sincerely,[redacted]

Revdex.com:
Thank you for your follow up in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this finished without any other recourse available.
Again, appreciate the Revdex.com attention to this complaint.
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I still have not been issued my REFUND!My e-mail addresses are [redacted] & [redacted] Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 upgrade notifications.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the Windows 10 upgrade prompts.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: it's not 3rd party content purchased whenever I bought the points from Microsoft. It's called Microsoft points and you can use them in any game to purchase anything online. So I would like to know how to contact someone who will help me with the $50 that was spent and that I no longer have because a technology company is to incompetent to have a secure gaming system to where hackers can't access your account and steal your stuff and then Microsoft not feel responsible and return your stolen money.  I would love to have contact info to speak to an CEO or CO of this company and maybe then I can be treated like a valued customer. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The agent is no longer responding to my requests and will not allow me to provide proof of ownership of my account.
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Microsoft reached out and helped me to activate my Windows software.  Thank you for your help.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your subscription issue.  We have been able to find your account and see that you have had an interaction with support regarding this issue which appears resolved.  If you are still...

experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your prepaid Xbox Live card.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
The issue has been resolved by giving me credit to re-purchase problematic songs and albums.  I had previously purchased  them, but Groove/MS was no longer allowing me to listen to them.