Microsoft

Complaint: [redacted]
I am rejecting this response because:  Really?  I have attempted repeatedly to speak with you.  REPEATEDLY.  I do not want any additional conversation.  I am completely exhausted with this very shifty process.  WHY am I having to ask again?  I want to receive the shipping label and be DONE.  You can email that to me at any point. I have been asking for it over and over and over.  You have HAD my email address.  I want a shipping label and my money back.  I can't even trust that this system would work on a regular TV because to date, you have been inconsistent with your information.  You have not even been able to demonstrate that you are willing to meet your end of the sales agreement.  I do not want your product. I am through with Microsoft.  The Xbox1X remains in the box and unopened.  I want a shipping label to return your product and to get my money.   The only resolution is when I get the shipping label, return your product and receive my refunded money.  I do not need you to call me and tell me you "already sent me one shipping label and will not send another".  I want a return shipping label.   I'm really not sure how much clearer this could be.  I called you.  My son called you to assist.  You didn't want to reach a resolution.   The only resolution is when I get the shipping label, return your product and receive my refunded money. 
Sincerely,
 
[redacted]

Complaint: [redacted]I am rejecting this response because:I don't accept computer generated responses. Shows Microsoft could care less about my issueSincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they put my system back the way it was before contacting them. I had an updated browswer and program installed.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: This company shared private information and then sent updates to damage my computer system.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 950 phone.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. ...

If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Lumia 950 phone.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your content.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently permanently suspended from...

accessing Xbox Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. Microsoft is under no obligation to release content from an account once the Enforcement team has taken action upon it.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], . WE have only made an appointment to see what the issue is......after the appointment they are to call me next week and review the next step...this is still ongoing......Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  Clearly this company has no intention of obeying the LAW. They apparently believe they are able to violate anyone's privacy any time they wish.
Due to this, I absolve the Revdex.com of any further action in this matter - but wish that they 'post' my reply in this matter to their website.
Clearly I consider Microsoft to be in violation of the LAW, while using any device they can to deny there is any problem they should have to deal with. It is not incumbent upon me to waste my time and expense in phoning them, but rather their obligation to quit pestering me with Ads that violate my privacy!
This is a 'criminal' act on their part, and they should 'cease and desist' immediately.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your purchases.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
     The problem with the Surface 2 tablet was never resolved.  In the time since I filed my complaint I have contacted the Microsoft Support team 5 times, and while the technicians with whom I dealt were very courteous and professional, they were not able to provide a solution to return my tablet to it's original working order.
 
     It is my belief that the User Interface driver update was not comparable with the build version of my Surface 2.  Therefore it would seem that this is an issue that I could not have caused or prevented.  I do not believe there is a hardware issue with my Surface 2.  The situation was that I was using it one evening and it worked; an update was pushed sometime later; and after a restart the next morning the touch screen failed.
 
     I enjoyed using my Surface 2.  We have 3 at my house.  Not only do I own one, but I have purchased one for my son and another one for my daughter.  All I'm asking is to please provide assistance in returning mine, without any cost, to its previous working condition.
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows tech issue. After reviewing your complaint and service request number (SR[redacted]) it appears you have been in contact with one of our Tier 2 technical support agents who had...

their most recent conversation with you on 2/7. According to our agent’s notes, it appears they were able to successfully troubleshoot your issue. If you still have any questions or concerns you may visit support.microsoft.com or contact our tech support at 1-800-642-7676. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested.  Microsoft cannot issue refunds for...

purchases made more than 30 days prior, and if the original purchase of Office 365 was an auto-renew subscription, your account will be charged automatically unless cancelled prior to the renew date. We apologize that we are unable to provide your desired resolution. We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox video game purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with...

the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The product in question, Gears of War Ultimate Edition was purchased on 12/24/15 and played on Christmas Day of 12/25/15… this was the same response I received from a phone representative after calling in numerous times. I was also previously informed from a phone representative that my account did show it was on my account in Decemeber and played but may have NOT been honored because the Xbox Live Gold subscription elapsed from 12/27/15 - 1/13/16; which was due to medical issues. However, the game was redeemed and played prior to 12/27/15.
 
So I have met all requirements, and if the promotion will not be honored, hence why this title was requested because of the promotion then I'd like to request a refund for this game itself.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund for the Xbox Live services.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your purchase. With the information provided, we were able to locate your account and see that the purchase attempts for Call of Duty: Infinite Warfare did not go through due to Risk Rejection. Our records indicate that you were only charged once for this product from Microsoft. As the agent you spoke with explained, the best way to get this resolved may be to contact your bank regarding an additional charge.
We apologize that we are unable to fulfill your request. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because it has dragged on long enough and my time is more valuable than spending much of it on the phone with Microsoft. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
We do not have a service request number however I can provide you the gamer tag and my Microsoft account number
Microsoft Account Email: [redacted].[redacted]@gmail.com
Gamer Tag: [redacted]
Email: [redacted]@gmail.com
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live charge. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation