Microsoft

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Additionally, in the interim time Microsft has refunded the $33.  Therefore, the issue is resolved, based on the expectation that I will not be rebilled monthly and repeat this process.  No further refund is requested.  No further action is requested.
I would suggest that Microsoft make it easier for customers to cancel subscriptions without calling in.
Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I am all for someone assisting me with this over the phone. However, I am not okay with someone from a foreign country that I barely understand trying to help me. I mean I clearly stated I had a masters in IT, in MIS to be exact. The person asked me the manufacture of the computer and I told them I built the system. Asked me if I made sure it was compatible with windows 10 before I upgraded. I explained that I did and how I made sure. Then I am asked to allow remote connect so he can make sure that it is compatible. I explained that I was still having problems with it and should be up and running tomorrow. Then got asked if I needed help installing windows on a new hard drive. What part of a masters degree in IT does someone not understand. If I needed help fixing my computer I have other IT friends to contact. Lastly I was asked when is a good time for them to call me back and they asked if this time was good. I said yes and then I was asked for my time zone which I gave and then they asked me what time it was where I was at. Look all I need is that app back or some way of getting it back. Flag my account or something but do not have some person using a script from a foreign country that has no real degree in IT try and talk me through stuff. It is plain insulting. Please have someone from the states that speaks good English and has a degree that can respect my degree and not treat me like an it. Also, this system was built for windows 10 and the hard drive was taken from the old build and used with this build in preparation for the free download. It ran fine for 2 years before running into issues which I should have fixed by tomorrow. I just need that app to appease my non-verbal Autistic son and nothing else.
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: I have yet to see any results from this and the work done prior to assist me with my issue. I expect results not assurances. I just want to see my account unblocked so I may use the service I have paid for on the account I own. This is a matter of my time already wasted both personally and from my subscription. I should not have to do this if either the automated system worked and/or Skype support actually helped me. I have spent far to much time on this issue "fixing" it to not yield results. I thought this would be a simple fix but now I am starting to realize it may be a far greater issue than just me. The troubleshooting steps for unlocking my VOIP should not have anything to do with billing especially considering I paid of it with a prepaid card. The next message I get in regards to this matter I hope yields some kind of results.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Zune music.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.The account...

“[redacted]” was blocked by our automatic system after account creation however the email address stayed in file and that was the reason you could see this account name.I have removed your email from file and you will no longer have any link to the deleted account. Please note that you will receive an email from Skype to your email address confirming that the email has been removed from the Skype account “[redacted]” file. This is an automatic email.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because: I paid full retail price for Microsoft Flight Simulator in the year 2013. The game will not accept the product key # that came with the purchase, so it won't let me access the full game potential. It is now 3 years later. I haven't given up. All I want is what I paid for ( a modern flight simulator game that allows me to access all of the features that I paid for). Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We apologize that you are unhappy with your Advanced Exchange replacement. Our records indicate you have remained in contact with the agent working on your case, who set up a replacement order for your PSU, refunded the charge of $152.55 and provided 3 months of Xbox Live as well.
Because the agent has received your approval of resolution for this issues, it has been closed as resolved. For any further questions or requests regarding this matter, please feel free to reply directly to the agent's most recent e-mail and she will be happy to help.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 520.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Precisely, the one of the main reason of so many, is that changing my outlook email address [redacted]@outlook.com, has created such a humungous problem.  I am unable to login with my old outlook email I requested a cancellation for.  I was getting an average of 75 daily junk emails.  It was consuming so much of my time, like Microsoft is doing with their dictatorial email account.  Even though I cancelled this email address, it is not going to be cancelled until 04/29/17, imagine that?  And then to reopen it I have to get a text to my previous cell phone number.  Therefore, Microsoft makes it impossible for me to get to my account.  All of my devices have warning messages that I can't fix.  Most professional business with business common sense and customer service skills, lets us change an email address without losing access to my account.  However, it is not like this with chaotic and convoluted Microsoft.  My eyes and brained are fatigued about now, but I have to respond or I lose my money.  Microsoft don't care that they injure me or drive me crazy.  I have the following outlook email addresses due my several devices.  And since, Outlook dictates we must initiate a device with a Microsoft account, I have created other accounts, one for each device.  My other outlook accounts are [redacted]@outlook.com, and [redacted]@outlook.com.  However, this email address lead to a shell of a profile for me; thus, all my history and my MS Office subscriptions are under the [redacted]@outlook.com.  But there is nothing I can do to consolidate them.  Microsoft has turned communist.I do much better accounting as an inactive CPA Tier II, than Microsoft ever will.  Since, the attached receipt was given to me at the Microsoft Store; in which I have to attached a copy here. But Microsoft is preventing me to print the email MS sent me after I signed up. I cannot print it because Microsoft is even preventing me to have full use of my OLD emails I downloaded into MS Office Outlook into the cancelled account.  My Outlook freezes up.  Microsoft is doing the same thing with my other 2 devices, maddening.Attached is my credit card receipt for my payment.  I never want to have anything to do with Microsoft again.  And since, Microsoft is not allowing me any access to my subscriptions and account history, I am going to file a complaint with the State Attorney General and with the federal government, if Microsoft blocks my services, just because I had to change my email address, and all of the sudden becomes political, even with the customers, like the last technician and www.msn.com, anti-Trump, bad, bad, bad.Thank you.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: my concern was not addressed. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Your final comments are some of the worst business practices  have ever seen. And it was after numerous contacts, several hours of my time, and the loss of the money spent on an account that wasn't able to be used for MONTHS! I'm glad the Revdex.com posts these responses publicly so people can see how poorly you conduct business and how you treat your customers.
Thanks Microsoft for being the unprofessional, self centered, money hungry is you are!
SO I WOULD STRONGLY RECOMMEND [redacted] TO PEOPLE NEW TO GAMING OR TRYING TO DECIDE. BESIDES, IT FREE!!! 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing Rewards.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/16) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I...

will gladly assist you further.
Unfortunately vouchers won't automatically extend subscriptions. Subscriptions are extended based on the active payment agreement related to the subscription.
We apologise for this and as goodwill I would like to offer you a Skype Credit voucher to cover the overlapping period.
Please accept the voucher:
[redacted]
To redeem your voucher, please visit www.skype.com/go/voucher
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks, can you guys find some way so that these issues are either explained on the vouchers / website, and make it MUCH easier to reach technical support.
I spent literally hours with your chat support that just went around in circles and kept telling me things they did not follow through on.

Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming...

your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit [redacted] to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I did everything I could do to stop from having a big bill with my daughter traveling through Canada this is [redacted]'s way of ripping off people who would ever think that your phone would not be compatible  for a out of [redacted] traveling what does your phone have to do with it? [redacted] is losing business because of things like this and I hope they just keep losing I have been their customer for 10 years and this is what I get it isn't about the customers its about making money.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
Due to Microsoft's mistake, I was charged twice for an Xbox Bundle and accessories.  I did not have this amount of money in my account and this caused many overdraft fees because your corporation charged me 6 different transactions for the 2 Xbox Bundles and accessories.  I was without this money for 3 weeks and had no luck with any customer service representatives.  They kept telling me I had to wait to see the refund, and I would hear every excuse in the book as to why my money wasn't in my bank account.  My issues should have been resolved immediately when I called the company the first day that the money was stolen from me.  Instead I had to spend countless hours on the phone trying to get an educated answer about why my money wasn't in my bank account.  I finally got a customer service representative to issue a manual refund yesterday.  Why did it take 3 weeks for this to happen?  I expressed my severe need for my money back and Microsoft could not help.  This refund was only issued because I called the company.  This should have been handled way more professionally and I am highly unsatisfied with Microsoft's ethics.  I will not be satisfied until Microsoft compensates me for the $200 in fees that I have accrued from their mistake.  My 3 separate overdraft fees from my bank and the late fee from not being able to pay rent on time, equal more than $200.  The amount of stress that your company has caused my family is immeasurable.  This has been the worst thing that has ever happened with online ordering and I will be very hesitant to try ordering from Microsoft.com ever again.  Microsoft wronged me and caused a severe inconvenience on our lives.  I should not have to pay for your mistakes out of my own pocket.Sincerely,[redacted]