Microsoft

While the matter is resolved, I had no help from the Revdex.com or from Microsoft. Microsoft's customer service was horrible and never attempted to resolve the issue, and neither did the Revdex.com.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize that we are unable to provide further assistance regarding uninstalling Windows Defender, as it is part of the Windows operating system and therefore cannot be removed from your computer. Please follow the steps to disable it if you would not like to use it at this time.
This case is now closed and Microsoft will no longer be responding to requests regarding this matter. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows 7 product key.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, we have offered all possible options for resolution, which have been rejected. If you would like to accept the agent's offer, please reply to his most recent e-mail and he will be happy to help. Otherwise, we are unable to provide further assistance and consider this matter closed.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/21) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and...

I will gladly assist you further.
Upon checking our records we can see that your Skype account was accessed by a third party who used your Skype credit for calls and SMS messages.
This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password.
Choosing a secure password to access your Skype account is crucial. Hackers use lists of common passwords to access accounts (not only on Skype but across all websites). It is therefore critical that you use a strong, unique password.
Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or not. Avoid this by following these tips:
Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you know. When in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.
The reason we blocked your Skype account in the first place, is to make sure that the fraudsters cannot continue to make calls, which could result in additional cost on your Skype account. Our usual policy is that will remove the restriction form a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudsters. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password.
First of all, I strongly suggest you to check the devices you use Skype on. Some malware isn't easy to trace. Please make sure the systems are clean.
I'm happy to help you out with the manual verification in order to help you restore access on your Skype account.
For verification we require the following information:
1. the total cost of the recent purchase order
2. date of that purchase order (DD/MM/YY)
3. the payment method used to pay for the recent purchase order (credit card, [redacted] other, never paid)
4. two numbers they have recently called from Skype or Five Skype names from their contact list
5. the email address they used when they first registered with Skype
If you feel uncomfortable providing this information through Revdex.com, please feel free to contact me directly and providing the information to [redacted]@skype.net.
As stated in the Skype Terms of Use Paragraph 6. Your Obligations
(http://www.skype.com/en/legal/tou/#6):
6.5 Your Information: From time to time, Skype may request information from you for the purpose of supplying the Software or Products to you. You shall ensure that any such information is complete, up-to-date and accurate.
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
I have already provided all the information you are requesting - see Skype Support request number XXXXXXXXXX.
I do not have a malware/virus - I am using Mac and I am working as a computer systems engineer. Might be that my password was easy to guess.
Anyway, Skype asking me the same information that I have provided several times completely UNPROFESSIONAL.
I will provide some of the info once more:
1. the total cost of the recent purchase order
Should be 10EUR (for whatever reason Skype keeps my balance in EUR instead of USD)
2. date of that purchase order (DD/MM/YY)
I dont know and I will not check my bank account - several thousand entries there in the past few months.
3. the payment method used to pay for the recent purchase order (credit card, [redacted] other, never paid)
Should have been credit card
4. two numbers they have recently called from Skype or Five Skype names from their contact list
[redacted]
[redacted]
[redacted].[redacted]
[redacted].[redacted]
[redacted]
[redacted].[redacted]
[redacted].[redacted]
5. the email address they used when they first registered with Skype
Should be [redacted]@yahoo.com or might be [redacted]@yahoo.com (my old email -now inactive)
You can also reach me at XXX-XXX-XXXX if you need more details. Please note that I have answered the questions in your forms several times. You should have all that info at least in duplicate by now. Should you need more proof I am who I am, then ask. But please do not ask for the same info I have already provided several times.
If you need more info, as I said - call me. It's a shame I had to resort to Revdex.com to obtain some attention from Skype. You are supposed to be a communications company, not a "we ignore our users" company.
Thank you
[redacted]
Final Consumer Response /* (4200, 11, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
I have changed the password for the account.
Please re-enable it for credit purchases.
Thanks
[redacted]
Final Business Response /* (4000, 14, 2014/08/01) */
Hello,
Thank you for your reply and the information provided.
I have unblocked the account.
We apologise for any possible inconveninces caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Once again we apologize that we are unable to provide further assistance with this matter. We understand it is not the answer you were hoping for, however it must be discussed with Amazon as that is where the product was purchased.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issue. After reviewing your account history, service request number ([redacted]), and conversation with our Unauthorized Access agent, it appears our agent sent...

their most recent email on 8/29. Our agent states that the information you have provided so far to prove your ownership of the affected account is either incomplete or does not match their records. If you are able to provide any further information or details please respond directly to our agent’s email or contact Xbox support at the number provided within the email. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)    Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues cancelling your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Either there was a mixup at the service facility or Microsoft is lying, I do not know which is the truth. I sent my xbox in in a perfect state, and it was returned broken.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have asked 3X for someone to tell me how this unit was tampered with.  Seal is still intact on this unit.  NO ONE has answered my question.  All they do is state that unit was tampered with, but no one can tell me how the unit was tampered with.  I would think it is kinda hard to tamper with a unit that still has the seal intact...  See you in small claims court. AND THANKS FOR THE NON-ANSWER.  It is almost like nobody even bothered to actually read my complaint...
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The buisness is unfair and cheated me out of money for xbox live and for the xbox itself.  This company has not in any way tried to fix this issue. I had my bank compromised that is not my fault and tried several times give my new number of my new debt card when the bank issued a new one and the associates did not know how to unlock my xbox and told me to start a new account with xbox live and the xbox 360 would work again, I did this and the xbox still did not work but they kept charging me for the live that I could not even use because when they lock a xbox they do not know how to unlock it. It is sad that this company can do this to the consumers.  I was being charged for xbox live and could not get them to stop charging my card.  It does not allow you to take your card back off, I tried since the xbox was still locked even stopping auto pay they still charge the account.  The way I did get it to stop is I edited my card which I do not believe everyone would think to do. I was just lucky that I tried this and it worked.  I edited my name and expiration date and my bank would not let them charge any more.  I think this is horrible they lock my xbox and then get me to put another card on by telling me my xbox would be unlocked then it was not and then to continue to charge my card even though I could not even use the xbox.  I had paid a year and a half of the 2 year contract and paid $199.00 for this xbox before my bank was compromised and then paid a few months of live after the xbox was locked. This is really not a good company,  would never buy xbox again.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
The service agreement quoted by Microsoft covers software, it is a software agreement, not licensing and does not apply to the operating system license.  The software license is not an appropriate legal document as the Windows 10 operating system and that license is the legal agreement covering my complaint.  I've attempeted to attach both the service agreement which the Microsoft rep quoted but the file would not attach, neither would the Windows 10 Licensing Agreement.  They are different. The Services agreement does not apply to the Windows 10 operating system.  The operating system upgrade ruined my computer. Instead of a lawsuit which is stated as an option under the Windows 10 License Agreement, I chose to use the less costly Revdex.com solution. Microsoft should reconsider my request based on the that, and the Windows 10 licensing document, not the software services agreement. And an apology is still part of my demand.Sincerely,
[redacted]

Hello [redacted],Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We understand your frustrations regarding this issue, however the Hardware Service Center reserves the right to refuse service for a product and void the...

warranty if they deem it damaged beyond a manufacturing defect. We apologize that we are unable to fulfill your request to have it repaired/replaced under warranty.  If you would like to go through with a paid, out of warranty exchange, please let us know and we will be more than happy to help.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft's advertising. We are unable to provide a concrete response date, however your comments have been recorded and will be reviewed.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear Dr. [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

you gave me a link instead of a disk. How can I get the link to work if Windows download crashed the computer????