Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issue. After reviewing your complaint and conversation history with our customer relationship manager, it appears you have declined the exception that has been offered to you on multiple occasions regarding your out-of-warranty Xbox One. No further resolution can be provided. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Xbox One console warranty, Section 5, part (e): “Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is…scratched, dented, etc. or shows other cosmetic damage” (support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty#...⇄    Sincerely,Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your Windows 10, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for responding regarding your complaint.  We have investigated this issue and are unable to find the transaction in question using the information we have available. If you are able to do so, please provide the Gamertag or Microsoft Account email address that incurred the charges so we may investigate this issue further.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/23) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
All Skype subscriptions are recurring by default unless cancelled before the next recurring cycle.
If you haven't set up a Skype account, it is possible that your card has been used fraudulently to buy Skype Credit. We take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals' credit/debit card information.
If your card is a credit card, you are not liable for this transaction in any way. All major credit card companies have policies that protect you against this kind of fraud.
If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions.
We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card.
We will also begin an investigation to locate and block the fraudulent orders related to your credit/debit card in our system. In order to investigate the issue, we would need the following information:
The first six and last four digits of the credit card used to make the purchase. IMPORTANT: Do not send the full credit card number.
The name of the cardholder as written on the card.
The issuing country of the card.
The exact dates (or order numbers) of the fraudulent charges on your credit card statement.
We want to emphasize that this action will only stop the fraudulent orders in our system - it won't solve any other fraudulent charges on your card. It is therefore vital that you contact the financial institution that owns your card.
You can also contact Skype Customer Service directly to provide the same information below in order to speed up the investigation. Please find information how to do so in case you do not have a Skype account in our Help FAQ page here: https://support.skype.com/en/faq/FAXXXXX
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. When a console is deemed tampered, the only option would be an Out of Warranty paid repair. The service center found that the console had been tampered with and flagged it as such.  Due to this,...

Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I called MS and they refused to do anything, which is why I filed the complaint.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I have been contacted by Microsoft and resolution is currently in process. Once everything is completed, complaint will be closed-out and response will be accepted.
 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your upgrade to Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

I was contacted by Microsoft and they have been nice enough to take care of the problem and I have received a new controller that I was trying to get taken care of . So I am sending you this email since this is the way I was told to do so when I called in last week to let you know that the case is closed and they fixed the problem and took care of what needed to be. Thank you for your help and support with this case.. They were prompt to get this resolved with me and it was .. if you have any questions you can contact me at   [redacted] case number ID [redacted]. Again Thank You for your time and your help.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not contacted our support yet please visit, support.microsoft.com. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows Vista Ultimate.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Movies and TV app.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Gears of War Ultimate Edition purchase.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]I am rejecting this response because:
Neither of the Microsoft representatives who were contacted by chat provided incident number. Perhaps you can find those chats by my Passport ID [redacted]@sbcglobal.net. Or I can describe the problem and you have it looked at by someone competent.
Or you can look at this thread:
http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/win-f...⇄ /> where another user experienced apparently the same problem and where Microsoft representatives have made the same incompetent suggestions as in my case. You can also see my own comment in the end of that thread. BSOD occurs several seconds after enabling "allow this device to receive faxes".
Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your billing account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear Mr. [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S Adapter issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

here is my number [redacted]  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the issue has not been resolved yet. Microsoft requested service numbers. Here are the numbers. Please submit them to Microsoft.  [redacted]Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com.  The Xbox Listening and Advocacy team has thoroughly investigated this issue and found that the account was in violation of our terms of service. All inquiries regarding suspensions and bans must be taken up with our enforcement team using the link below. Microsoft considers this matter closed. http://enforcement.xbox.com/Sincerely,Microsoft Corporation