Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the subscription renewal on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] ([redacted]) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
The answer received from Revdex.com does 'nothing' to resolve my issue.  As the complaint said............"False advertising for repair of software. Says it is free online and when calling want $150 for a year of tech support and if answer no, they can not help further." 
Going to the microsoft 'help' website is what I did before.  When finally getting a 'real' person I was informed of the cost.  Revdex.com's response does nothing to change the outcome.  I end up in the general line of needing assistance which is where I was before and a waste of time.  Microsoft's answer said nothing directly about the complaint, just the generic comment of calling their help line.  No response to the Revdex.com about the advertising of free software help and then being charged when calling the company for help.

Complaint: [redacted]I am rejecting this response because: You suck and wont even credit my so called "adult" account with the game to make me go away. I don't even have a child account as you claim. After all, I paid for it so it costs you NOTHING. Sad to say, but you lost 4 customers over this!!!! Case is closed as far as I am concerned...your loss. Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)they asked for additional information and here it is:the service request number is [redacted]

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account. Our records show an update of your case that indicates this issue has been resolved and you were able to recover your account with the Tier 3 agent you were working with. We are happy to know a resolution has been reached.
Please let us know if you have any further requests regarding this matter. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox 360 charge. Upon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our policy. Due to this reason we consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: When there's thousands of dollars worth of hardware and software in play here, the least that can be done is a simple list of what was deemed to be a violation. I spent thousands of dollars, my hard earned money, for Microsoft/Xbox to take it all away with the flip of a switch with no explanation other than "there was a potential violation that we can't tell you about"
Think of it like this, if you purchased a car and spent thousands of dollars on it, then one day you woke up to find it was taken by the dealership, and the only explanation you got from the company was "We think you may have violated something somewhere, but we're not going to tell you what we think it was, and we're not going to listen to your side of the story," you'd be quite frustrated and angry too.
You truly believe you're under no obligation to tell me about it? I believe the only reason you're refusing is because you have no proof or evidence of any violation having occurred, and you don't want to admit that the XBLPET system is flawed. That's my theory. I could be totally wrong, but that's the feeling I'm getting.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:they are still not addressing the issue. their customer service is incompetent and had no idea what they were talking about. I want compensation for such horrific customer service, the worst i've ever receivedSincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Once a case is taken to the attorney general, we are unable to work with you directly on the case.  An agent assigned to this case with the attorney general will continue to work toward resolution. For further questions, requests, and comments please reach out to the AG with whom you have been in contact.  We will no longer be responding regarding this matter.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: it is unconscionable that a business would take so long to respond to a complaint from a customer.  It confirms what I considered to be extremely poor customer service.  It I obvious that Microsoft is so large that it could care less about good customer service.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
So it's Microsoft policy to steal money from deployed soldiers and cut off their main source of family contact?  No returning my the money I used to buy minutes I was never able to use and no explanation as to why.  This seems extremely immoral to me.   Sincerely,[redacted]

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live service. Your comments have been recorded and Microsoft considers this matter closed. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  Please refer to the attached documents.  They are emails from your support team reference this issue being a known issue and that XBOX was working on a resolution.  I blacked out the name of the support rep in order to keep the individual from getting into any trouble. Your inability to speak directly to me reflects poorly upon your company.    
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/26) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I...

will gladly assist you further.
Unfortunately the email address provided isn't linked to any Skype accounts that have purchases on.
Please kindly let me know the Skype username that you have experienced problems, and I will gladly assist you further.
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
Skype username: [redacted]
Under this username, you should be able to see that I've redeemed 2 vouchers for Skype credit on separate dates. I've also purchased a Skype number subscription.
Below are just some email confirmations that I've received for one of my voucher redemption and the Skype number purchase as a show of proof that this has been my account.
Skype Name: [redacted]
Product name: Skype Credit for $50.00
Total amount: $50.00
Transaction date: Aug 19, 2014
Order number: XXXXXXXXXXXXXXXXXXX
Order status: Delivered
Skype Name: [redacted]
Product name: Online Number, 3 month subscription
Total amount: $18.00
Transaction date: Aug 3, 2014
Order number: XXXXXXXXX
Order status: Delivered
I look forward to hearing back from you soon to resolve my "account suspension due to uncommon activity" issue.
Thanks,
[redacted]
Final Business Response /* (4000, 9, 2015/02/11) */
Dear [redacted],
Thank you for your reply and for the information provided.
I have consulted our Anti-Fraud investigators and we have now unblocked the Skype account.
At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our Users. Therefore the Skype account was blocked in order to protect the account information from unauthorized access.
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password. Password change can only be done after successful verification.
You can easily change the password on your account when you follow this link: https://login.skype.com/recovery and follow the instructions.
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 11, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you [redacted]! My Skype account has been unblocked and is usable once again. What you did for me should have been the experience that I would expect from Skype Customer Support in the first place. Skype Customer Support needs serious reform. Nevertheless, I appreciate what you did for me! Lastly, what I would like to know for future reference is what I would need to do to not get into this situation again. I do not ever want to fill out the same forms again and again with no feedback whatsoever. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Following is the confirmation I received regarding my complaint.This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=4...⇄ This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at [redacted]@theRevdex.com.org or [redacted]. Thank you.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]