Microsoft

Complaint: [redacted]I am rejecting this response because:
Chat start time
Jun 13, 2016 1:14:11 AM EST
Chat end time
Jun 13, 2016 1:50:30 AM EST
Duration (actual chatting time)
00:36:18
Operator
Rich
I contacted support on the date and time listed above.  I spoke with Rich who refused to offer any assistance.  I do not have the requested service number because I was not even offered repair services.  I was basically told that I was out of luck that Microsoft does not offere any support or back there products after a very limited 90-day warrantly.  No repair options, nothing.  For the claimed made about this controller and for the price that they charge treating a long time customer this way is not good business. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. With the information you provided in your claim, we were able to locate your account and a servicer request for this matter. Our records indicate that you have been in contact...

with an agent, who most recently asked you to redeem a code provided for a $1 voucher in hopes to fix the issue. Please do this and reply to her most recent e-mail to continue working toward a resolution.
Sincerely,
Microsoft Corporation

Hello,
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Outlook. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a...

service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.  
 
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with an Xbox game.  We apologize for the difficulties you have been experiencing.  The Global Escalation Services team will investigate this matter and contact you directly...

to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I am unable to navigate the Skype online interface for refunds. I have already done this with no outcome. That is why I complained to the Revdex.com. My skype ID is [redacted]You can forward this information to Skype and they can follow the problem that I am having with having. I cancelled the service as soon as they billed me for another year, but they are still charging me for another year. I did not authorize signing up for Skype international service for another year given the inadequate service I received in last years subscription.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The country you reside in, Romania, does not support Xbox One, including the game [redacted]. Games and console availability are designated by region so some content and hardware is not supported in the country in which you reside. Due to this, Microsoft considers this matter closed.Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: The Microsoft representative clearly did not even bother to read the details of the incident.  I explained very explicitly and clearly that the customer service claimed to be sending me e-mails with a reference number which I was supposed to provide to the customer service representative. None of those e-mails ever arrived!  Do I need to repeat that several times for it to sink in?  None of those e-mails ever arrived! I even provided my e-mail address to her several times, the same e-mail address that is in my Skype profile.  I even checked the webmail server at Earthlink and they did not arrive there either.  It should not take a genius to figure out that I cannot possibly provide a number from an e-mail that I never received!! The customer service representative then directed me to fill out a web form.  I filled that form out twice, but the customer service representative could never confirm receipt of those forms that I completed, but just continued asking me to complete it again and again, which was clearly a waste of time.  At the present time, Microsoft has provided no solution whatsoever to what should be a simple problem to fix.  I cannot believe a company such as Microsoft can be bogged down by such a simple problem.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We have created a case for this issue under the service request number [redacted]. The Global Escalation Services team will investigate...

this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I have been on Xbox Live for 6 years unless you're telling me I decided to become some big time modder recently, I have not broken the terms of service. I have not stolen accounts or been hosting lobbys. Those were the things I have been accused of doing to break the Terms of Service, which I have read. I am being denied of my services because of the lack of security behind profile password protection. My account was stolen and messed with. This is not my fault, this is on Microsoft's side of things. To meet in the middle wouldn't it make sense to put me on an essential probation to see that when I am playing none of this is happening? Let me have my account back so I can change my info, and then monitor my IP and reports received. I guarantee if you do that you'll see a clean record. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
I really don't' like either option as there is no time frame from the business with regards to solving the issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me without prejudice. But they did not say when or how they were going to contact me.  Please call me at [redacted] as soon as possible because as of now my computer is not functioning like it was before I downloaded their software.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface. With the information you provided in your claim, we were able to locate your account and service request for this issue. Our records indicate that the agent you...

have been in contact with has set up an exchange order, and your replacement device is scheduled to be delivered today (10/22).
As we have reached your desired resolution, Microsoft will be closing this case as resolved. Please let us know if you have any additional concerns regarding this matter and we will be happy to assist in any way we can. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Hello,Thank you for your reply.The page provides detailed instructions howto remove information from the profile and how to change the personalinformation, including how to remove your email from the unwanted Skypeprofile. Please find detailed instructions how toremove a Skype account information and close an account on our support pagehere: https://support.skype.com/en/faq/FA142I hope this response has been helpful.Again, we apologize for any possibleinconveniences caused by this.I appreciate your patience andunderstanding.Kind regards, Kaisa Customer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because:I don't have a  service request number. On the 4th I went to xbox.com and talk to a person via you online support. They lady I spoke with said the company doesn't do refunds for memberships. When I told her I hadn't use the membership nor was I able to and that I didn't feel as if I shouldn't pay for service that I couldn't use, all she wanted to tell me was that some how the request didn't finalize for the no renewal. But she didn't have a problem with finalizing it at that point. I told her I still wanted my refund, and she then told me she would love to do so, but since the payment was already processed there was nothing she could do. So I then informed her I was going to take this to the Revdex.com to have it resolved.  Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue with your Lumia 650 phone. We have reached out to B2X to have them take another look at your case as they are responsible for handling this issue. Please continue to follow up with...

them during this process.   Sincerely, Microsoft Corporation

My Xbox live status seems to have been restored for now, I can't say for sure whether this is simply a glitch or a response to the complaint as I've received  no notice from Microsoft.So until further notice this issue has been resolved, Thank you.

Initial Business Response /* (1000, 5, 2015/01/26) */
Dear Ms [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and...

I will gladly assist you further.
All Skype subscriptions are recurring by default but you can cancel the payment agreement at any time when you sign into your Skype account.
Our Help and support page provides the information.
You can read more about how to cancel a subscription here: https://support.skype.com/en/faq/FA1881
More information about how to cancel your Skype Number can be found here: https://support.skype.com/en/faq/FAXXXXX
Information about how to request a refund can be found here: https://support.skype.com/en/faq/FA297
Information about ways to get assisted support can be found here: https://support.skype.com/en/faq/FA1170
I have issued a refund for both recurring orders for 2015 and the funds will be returned to the [redacted] account. The payment agreement has already been cancelled and therefore there won't be any further charges. Also, the subscriptions are no longer active on the account.
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype