Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Gamertag issue. After reviewing your account, the following information was deemed useful in explaining why your Gamertag was changed, from the Code of Conduct (Section K):...

•If you create a Gamertag that has been determined to violate the Terms of Use or Code of Conduct, the system will automatically choose a new Gamertag for you.Due to this, Microsoft considers this matter closed. Xbox Code of Conduct: http://www.xbox.com/en-US/legal/codeofconductSincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I had to throw my laptop away because of this. Of course I don't accept this response. I tried contacting customer service regarding this and nothing was done. I upgraded too your free download and ut made my laptop screen stop working. I tell everyone to nor do the10 upgrade unless you want your computer to be a brick.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/01/05) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
In case you are face any technical issues that need investigation by our technical engeneers, for the fastest assistance, please kindly contact Skype Customer Service via chat or email and provide the details about the device and operating system you are using and what is the exact issue.
How to contact and receive technical assistance by Skype Customer Service via email and chat can be found in the following FAQ: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
she is sayin to contact customerservice the way I did try which they have it hidden
Final Business Response /* (4000, 9, 2015/01/21) */
Dear Mr [redacted],
Thank you for your reply.
Unfortunately from your response it isn't clear if you have been able to contact Skype Customer Service.
If you are still having any issues, please feel free to provide the issue description, the device and operating system you are experiencing the issue with and I will gladly look into this.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Complaint: [redacted]I am rejecting this response because: you asked for an updated claim and this is the closest option. Thank you for your response. Yes, I continue to have issues resulting from a fatal crash caused by Windows 10. I had to revert to OEM install of Windows 7, overwriting files and programs. I do not have a copy of my license for office 2013, and have to use open office. Windows 7 was corrupted during the first update, and tech support was unable to assist in correcting problems. The system was extremely unstable. I went to a clean install of 8.1 and could not use my backups. I asked tech support to at least get rid of perpetual notices that I should download Windows 10 when my laptop is not approved. If you could at least tell me what my license is for my office pro 2013, that would help. I purchased it through a program for government employees along with Windows Pro. also lost Photoshop, illustrator, and Quark. UghSincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/02/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox promotional credit. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2015/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please close this case

Initial Business Response /* (1000, 5, 2014/07/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Hello,
Thank you for your reply.
If you prefer to contact Skype directly, please feel free to contact Skype Customer Service.
Our friendly staff is available online and ready to help you by email or live chat. We don’t provide support over the phone.
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account.
Please find instructions how to contact support here: https://support.skype.com/en/faq/FA1170
When you sign up for Skype or any Microsoft Service, you also have to read and accept the Microsoft Service agreement in order to make any use of the service.
May I please refer ou to the Microsoft Service Agreement and Payment Terms: https://www.microsoft.com/en-us/servicesagreement/
Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. For more refund information, please visit our help topic.
You can make purchases as stated in the previous response.
I hope this response has been helpful.
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear [redacted],
Thank you for responding regarding concerns with a recent charge to your account.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent explained, the form...

must be filled out with sufficient information to prove ownership of the account. Until it can be proven, we are unable to provide further assistance in recovering the account. Your are able to fill out the form as many times as you would like.
We apologize that we are unable to provide your desired resolution as this procedure is part of Microsoft policy, and in place to protect customers like you. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 Upgrade experience.  The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the...

Enforcement links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 3.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: This is not an answer. I would appreciate a specific person higher up and a direct phone number.I've already tried it your way as described here with no luck.Sincerely,[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. If the transaction was completed in August, then, as stated previously, we are unable to provide a refund due to Microsoft's policy that does not allow refunds for purchases made more than 30 days ago.
We apologize that we are unable to fulfill your request. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your mouse.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments on Microsoft account security.  We appreciate the time you have taken to provide your honest feedback regarding the practicality of account security for Microsoft products....

Your comments have been recorded and we appreciate your continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account currency.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Good Evening,
I’m sorry for opening the Revdex.com complaint as well as copying Senator Hill but it has been 14 days (two full weeks) since I had my chat session.  I was told that I would be contacted the following day and still have not heard from anyone and we were billed yet again for this service.
I need to have this issue resolved ASAP. 
We have been billed since January of 2014 for a service we have NEVER used, nor AUTHORIZED.   I was assured this would be taken care of and it hasn’t.
Please assist.
Thank you,
[redacted]
CC:  Revdex.com Complaint ID: [redacted]Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing inquiry.  Our Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 4.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation