Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Complaint:...

[redacted]
I am rejecting this response because:I've been dealing with this issue for several months and I believe that this is just a stall tactic. I do not have access to the service, but am being charged every month. I expect to receive a 3 month refund and until this happens I'm not going to accept that they will contact me. I have bank account records showing the charges. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concerns. With the information you provided in your claim, we were able to locate a service request on your account. We apologize that we are unable to offer a full refund, but as...

the agent explained, we can offer a refund for one month of services. We understand this is not the resolution you were hoping for, however Microsoft Policy prevents us from providing one for more than one month of service.
Please let us know if you would like to go through with this. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:There is additional information Microsoft needs from me. I am including below, the information that Microsoft has asked for in regards to the service I purchased. Please let me know if you need anymore information from me. Sincerely,[redacted]
Hi [redacted],
Your Skype Number will expire on Dec 16, 2016
The Skype Number +[redacted] will expire on Dec 16, 2016.
What do I need to do?You can extend your number bysigning in to your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
 
 
Skype

Complaint: [redacted]I am rejecting this response because: this is a circular response, again.
 
When will the Revdex.com intervene to address Microsoft directly itself? Is not the Revdex.com's role to speak directly to the company to resolve an issue when its practices are unfair and abusive to customers?
For one of the verification questions alone - the one Microsoft refers to - there is no way for me to plausibly and accidentally "guess" the date that I signed up for Skype. It will not take a few "guesses" but rather a few thousand "guesses."
 
If the Revdex.com does not confront the issue directly, which agency can I take my complaint to who will?
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail account issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with accessing the [redacted] Forums. When you signed up for the [redacted] Forums, you agreed to the following Forum Rules and Policies:
 
“You...

agree not to post any abusive, vulgar, obscene, hateful, slanderous, threatening, sexually-oriented or any other material that may violate any applicable laws. Doing so may lead to you being permanently banned from this forum. Note that all IP addresses are logged and may aid in enforcing these conditions.You agree that the owners and operators of this forum have the right to remove, edit, move or close any topic at any time should they see fit. As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent the owners and operators cannot be held responsible for any hacking attempt that may lead to the data being compromised.”
(http://forums.[redacted].net/turn10_rules.aspx?returnurl=%2f)
 
At this time, the [redacted] community team will be your path to more information regarding any suspensions. They can be reached by contacting [redacted]@microsoft.com.
 
Due to this, Microsoft considers this matter closed.
Sincerely,
 
Microsoft Corporation

Initial Business Response /* (1000, 6, 2014/12/30) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I purchased 26 vouchers with $2.50 each on 2/9 and 2/10 on [redacted].com, which I think is the same company as Skype. I redeemed 2 of them with no problem. But when I tried to use the rest, it said they were expired. I looked at the order for those vouchers, and see no expiration anywhere. I bought them with account [redacted]@hotmail.com. My husband tried to redeem them with his account [redacted]@hotmail.com. The 24 vouchers that I could not use are:[redacted]Sincerely,[redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Kinect promotion.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because additional information was requested. This is the only information I received from Microsoft regarding the order:
Order [redacted]
Sincerely,[redacted]

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding your Windows 10 issue.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In accordance with their response I will wait for them to contact me directly to attempt to resolve this matter. To be clear, no resolution has been offered at this point, so I DO NOT want to close this case just yet. Once more because the response options are very binary ("accept" or "reject"), despite what the subject of this message reads, I DO NOT ACCEPT ANY RESOLUTION AT THIS POINT BECAUSE NONE HAS BEEN OFFERED.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:There is no excuse for palming off an inferior product on an unsuspecting public. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the subscription charges you are paying for but not using.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a...

resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]