Microsoft

Complaint: [redacted]
I am rejecting this response because:There is no excuse for palming off an inferior product on an unsuspecting public. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  They asked me to supply a service request number.  I was never given one and I am unable to get through to find out if I even have one with the company.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Contact support did not help, they told me they have nothing to do with MIcrosoft Store physical location complaints. I was not contacted via phone, however I have repeatedly said I can communicate via email, yet I recieved no email communication. This case is not closed with me. I am stuck with a subpar laptop that is not remotely similar to what I had before. Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the subscription charges you are paying for but not using.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a...

resolution.Sincerely,Microsoft Corporation

Hello,
Thank you for your reply.
If you prefer to contact Skype directly, please feel free to contact Skype Customer Service.
Our friendly staff is available online and ready to help you by email or live chat. We don’t provide support over the phone.
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account.
Please find instructions how to contact support here: https://support.skype.com/en/faq/FA1170
When you sign up for Skype or any Microsoft Service, you also have to read and accept the Microsoft Service agreement in order to make any use of the service.
May I please refer ou to the Microsoft Service Agreement and Payment Terms: https://www.microsoft.com/en-us/servicesagreement/
Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. For more refund information, please visit our help topic.
You can make purchases as stated in the previous response.
I hope this response has been helpful.
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues logging in to your account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Initial Business Response /* (1000, 5, 2015/01/26) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I...

will gladly assist you further.
Unfortunately the email address provided isn't linked to any Skype accounts that have purchases on.
Please kindly let me know the Skype username that you have experienced problems, and I will gladly assist you further.
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
Skype username: [redacted]
Under this username, you should be able to see that I've redeemed 2 vouchers for Skype credit on separate dates. I've also purchased a Skype number subscription.
Below are just some email confirmations that I've received for one of my voucher redemption and the Skype number purchase as a show of proof that this has been my account.
Skype Name: [redacted]
Product name: Skype Credit for $50.00
Total amount: $50.00
Transaction date: Aug 19, 2014
Order number: XXXXXXXXXXXXXXXXXXX
Order status: Delivered
Skype Name: [redacted]
Product name: Online Number, 3 month subscription
Total amount: $18.00
Transaction date: Aug 3, 2014
Order number: XXXXXXXXX
Order status: Delivered
I look forward to hearing back from you soon to resolve my "account suspension due to uncommon activity" issue.
Thanks,
[redacted]
Final Business Response /* (4000, 9, 2015/02/11) */
Dear [redacted],
Thank you for your reply and for the information provided.
I have consulted our Anti-Fraud investigators and we have now unblocked the Skype account.
At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our Users. Therefore the Skype account was blocked in order to protect the account information from unauthorized access.
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password. Password change can only be done after successful verification.
You can easily change the password on your account when you follow this link: https://login.skype.com/recovery and follow the instructions.
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 11, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you [redacted]! My Skype account has been unblocked and is usable once again. What you did for me should have been the experience that I would expect from Skype Customer Support in the first place. Skype Customer Support needs serious reform. Nevertheless, I appreciate what you did for me! Lastly, what I would like to know for future reference is what I would need to do to not get into this situation again. I do not ever want to fill out the same forms again and again with no feedback whatsoever. Thank you.

Complaint: [redacted]I am rejecting this response because:they are still not addressing the issue. their customer service is incompetent and had no idea what they were talking about. I want compensation for such horrific customer service, the worst i've ever receivedSincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  We have reviewed your case and while we understand your frustrations, we are unable to take the action you have requested. Due to Microsoft policy regarding promotional points, we consider this matter closed.  We apologize that we are unable to provide further assistance, and will no longer be responding to requests regarding this matter.
Please feel free to visit http://support.xbox.com/en-US/billing/microsoft-account-balance/microsoft-points...⇄ for more information regarding the expiration of promotional points.
Sincerely,
Microsoft Corporation

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. In accordance with their response I will wait for them to contact me directly to attempt to resolve this matter. To be clear, no resolution has been offered at this point, so I DO NOT want to close this case just yet. Once more because the response options are very binary ("accept" or "reject"), despite what the subject of this message reads, I DO NOT ACCEPT ANY RESOLUTION AT THIS POINT BECAUSE NONE HAS BEEN OFFERED.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
The answer received from Revdex.com does 'nothing' to resolve my issue.  As the complaint said............"False advertising for repair of software. Says it is free online and when calling want $150 for a year of tech support and if answer no, they can not help further." 
Going to the microsoft 'help' website is what I did before.  When finally getting a 'real' person I was informed of the cost.  Revdex.com's response does nothing to change the outcome.  I end up in the general line of needing assistance which is where I was before and a waste of time.  Microsoft's answer said nothing directly about the complaint, just the generic comment of calling their help line.  No response to the Revdex.com about the advertising of free software help and then being charged when calling the company for help.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concerns. With the information you provided in your claim, we were able to locate a service request on your account. We apologize that we are unable to offer a full refund, but as...

the agent explained, we can offer a refund for one month of services. We understand this is not the resolution you were hoping for, however Microsoft Policy prevents us from providing one for more than one month of service.
Please let us know if you would like to go through with this. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing local. With the additional information you provided, we were able to locate your service request for this issue. Our records indicate that the Bing listing for your business has been modified and now shows that the business is closed. As this is our best possible resolution for this issue, this case has been closed as resolved. We apologize that we are unable to offer further assistance.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint:...

[redacted]
I am rejecting this response because:I've been dealing with this issue for several months and I believe that this is just a stall tactic. I do not have access to the service, but am being charged every month. I expect to receive a 3 month refund and until this happens I'm not going to accept that they will contact me. I have bank account records showing the charges. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because Microsoft has done nothing to resolve my issue.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail account issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 3.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the subscription renewal on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] ([redacted]) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding your Windows 10 issue.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation