Microsoft

(The consumer indicated he/she DID NOT accept the response from the business.)Microsoft is using customer service speak in order to deflect the issue, which again, is that they are making it difficult for the one paying the account to cancel. There is no service request number because I was unable to initiate one due to the fact that my son opened the account with a European cell phone which is now inaccessible from his college in the US. Again, why can't a technology company figure out a way to cancel based on the credit card they charge each month? Because they make too much revenue off of these kiddie subscriptions that are difficult for the parents to cancel.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 4. With the information provided in your claim we were able to locate a service request for this matter for further review. The Global Escalation Services team...

has thoroughly investigated your case and as the agent explained, found that the power supply used was not an original Microsoft product. Because of this we cannot offer support for it. Please feel free to visit the link below if you need assistance replacing your Surface device, however please understand that our support team may not be able to provide an in warranty exchange due to the damage from a third party power supply. We apologize that we are unable to fulfill your request. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were unable to look into my case because I dinpdnt provide a SR# XXXXXXXXXX
Final Business Response /* (4000, 9, 2014/12/16) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We apologize for the problem with your console's disc drive. There are two options available to help you get the console issue resolved. You can do another repair like you had done before. The other option is an advance exchange. The advance exchange is an option that sends you a console first. Once you are able to test the console and confirm it is working correctly, you would then send the bad console back to us. This requires a credit card to be completed. If you are interested in this option, please call our Xbox support team at X-XXX-XMY-XBOX.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 7.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing local. With the additional information you provided, we were able to locate your service request for this issue. Our records indicate that the Bing listing for your business has been modified and now shows that the business is closed. As this is our best possible resolution for this issue, this case has been closed as resolved. We apologize that we are unable to offer further assistance.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because Microsoft has done nothing to resolve my issue.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Contact support did not help, they told me they have nothing to do with MIcrosoft Store physical location complaints. I was not contacted via phone, however I have repeatedly said I can communicate via email, yet I recieved no email communication. This case is not closed with me. I am stuck with a subpar laptop that is not remotely similar to what I had before. Sincerely,[redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 update issue.We would like to inform you that working with our Tier 3 agent is the only channel with which your issue may be resolved. If you would like to continue to work with our agent, please respond to their email sent 7/14 to set up a call time and they would be happy to help.If you no longer wish to work with our Tier 3 agent we will consider this case closed and will no longer be responding.   Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
You have an official response online stating you will replace controllers with this issue.  If you are unwilling to stick to your own terms, I am going to further report your company.
 
Please replace the item, at is is clearly defective per fault of Microsoft, and end the arbitration process.
 
https://forums.xbox.com/xbox_support/xbox_one_support/f/4677/t/1846667.aspx?pi79...⇄ />  
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key.  We understand your frustrations and appreciate the additional information provided. While the screenshots provided show that the products are listed under "tablets," with further investigation you may see that they are also listed under "laptops." 
As previously stated, the Global Escalation Services team has thoroughly investigated this issue but is unable to provide your desired resolution.  The conclusion of this case is due to Microsoft policy and its products' terms of use, and Microsoft stands by the decision that a refund or policy exception cannot be provided at this time.
Microsoft considers this case closed and will no longer be responding regarding this issue. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I didn't choose the "I accept" option since I don't know what Microsoft will offer. I will be waiting for them to contact me.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  They asked me to supply a service request number.  I was never given one and I am unable to get through to find out if I even have one with the company.
Sincerely,
[redacted]

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox...

Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox console repair.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because you can look up my account by name. :Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  We have reviewed your case and while we understand your frustrations, we are unable to take the action you have requested. Due to Microsoft policy regarding promotional points, we consider this matter closed.  We apologize that we are unable to provide further assistance, and will no longer be responding to requests regarding this matter.
Please feel free to visit http://support.xbox.com/en-US/billing/microsoft-account-balance/microsoft-points...⇄ for more information regarding the expiration of promotional points.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues logging in to your account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]
I am rejecting this response because:I paid 2,000 dollars for a new computer that had a manufacturer defect, then I had to waste my time and set up a refurbished computer which I have found has multiple defects. I am not taking a swap unless I am getting a brand new device. This is [redacted] how long you people have strung me around and made me suffer for your mistake. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your device. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  I spoke to a Tripp K[redacted] with the escalation team.  He told me to click on a red box "NEED HELP" at the bottom of the screen and request Tripp K[redacted] to call me.  I have gotten 2 calls back from someone overseas that is not Tripp K[redacted].  Please help!
Sincerely,
[redacted]