Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing inquiry.  Our Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Gamertag issue. After reviewing your account, the following information was deemed useful in explaining why your Gamertag was changed, from the Code of Conduct (Section K):...

•If you create a Gamertag that has been determined to violate the Terms of Use or Code of Conduct, the system will automatically choose a new Gamertag for you.Due to this, Microsoft considers this matter closed. Xbox Code of Conduct: http://www.xbox.com/en-US/legal/codeofconductSincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I had to throw my laptop away because of this. Of course I don't accept this response. I tried contacting customer service regarding this and nothing was done. I upgraded too your free download and ut made my laptop screen stop working. I tell everyone to nor do the10 upgrade unless you want your computer to be a brick.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: When there's thousands of dollars worth of hardware and software in play here, the least that can be done is a simple list of what was deemed to be a violation. I spent thousands of dollars, my hard earned money, for Microsoft/Xbox to take it all away with the flip of a switch with no explanation other than "there was a potential violation that we can't tell you about"
Think of it like this, if you purchased a car and spent thousands of dollars on it, then one day you woke up to find it was taken by the dealership, and the only explanation you got from the company was "We think you may have violated something somewhere, but we're not going to tell you what we think it was, and we're not going to listen to your side of the story," you'd be quite frustrated and angry too.
You truly believe you're under no obligation to tell me about it? I believe the only reason you're refusing is because you have no proof or evidence of any violation having occurred, and you don't want to admit that the XBLPET system is flawed. That's my theory. I could be totally wrong, but that's the feeling I'm getting.
 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 4. With the information provided in your claim we were able to locate a service request for this matter for further review. The Global Escalation Services team...

has thoroughly investigated your case and as the agent explained, found that the power supply used was not an original Microsoft product. Because of this we cannot offer support for it. Please feel free to visit the link below if you need assistance replacing your Surface device, however please understand that our support team may not be able to provide an in warranty exchange due to the damage from a third party power supply. We apologize that we are unable to fulfill your request. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Microsoft is using customer service speak in order to deflect the issue, which again, is that they are making it difficult for the one paying the account to cancel. There is no service request number because I was unable to initiate one due to the fact that my son opened the account with a European cell phone which is now inaccessible from his college in the US. Again, why can't a technology company figure out a way to cancel based on the credit card they charge each month? Because they make too much revenue off of these kiddie subscriptions that are difficult for the parents to cancel.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 Upgrade experience.  The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because additional information was requested. This is the only information I received from Microsoft regarding the order:
Order [redacted]
Sincerely,[redacted]

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/02/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox promotional credit. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2015/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please close this case

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with accessing the [redacted] Forums. When you signed up for the [redacted] Forums, you agreed to the following Forum Rules and Policies:
 
“You...

agree not to post any abusive, vulgar, obscene, hateful, slanderous, threatening, sexually-oriented or any other material that may violate any applicable laws. Doing so may lead to you being permanently banned from this forum. Note that all IP addresses are logged and may aid in enforcing these conditions.You agree that the owners and operators of this forum have the right to remove, edit, move or close any topic at any time should they see fit. As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent the owners and operators cannot be held responsible for any hacking attempt that may lead to the data being compromised.”
(http://forums.[redacted].net/turn10_rules.aspx?returnurl=%2f)
 
At this time, the [redacted] community team will be your path to more information regarding any suspensions. They can be reached by contacting [redacted]@microsoft.com.
 
Due to this, Microsoft considers this matter closed.
Sincerely,
 
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the...

Enforcement links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: you asked for an updated claim and this is the closest option. Thank you for your response. Yes, I continue to have issues resulting from a fatal crash caused by Windows 10. I had to revert to OEM install of Windows 7, overwriting files and programs. I do not have a copy of my license for office 2013, and have to use open office. Windows 7 was corrupted during the first update, and tech support was unable to assist in correcting problems. The system was extremely unstable. I went to a clean install of 8.1 and could not use my backups. I asked tech support to at least get rid of perpetual notices that I should download Windows 10 when my laptop is not approved. If you could at least tell me what my license is for my office pro 2013, that would help. I purchased it through a program for government employees along with Windows Pro. also lost Photoshop, illustrator, and Quark. UghSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 7.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Microsoft Global Escalations would not initiate a return on the defective tablet.  Luckily, I went on to Microsoft's website and printed a return label and my card is now credited.  It's sad when Global Escalations won't abide by its company's own return policy.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Office subscription. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requested.  Microsoft...

policy does not allow for refunds for Microsoft's services. For more information on this topic, please visit the Microsoft Services Agreement page (https://www.microsoft.com/en-us/servicesagreement) or refer to the snippet below.
g. Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. For more refund information, please visit our help topic.
At this time, we consider this matter closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your purchase.  As stated previously, the two promotions were not able to be combined, which is why the extra $100 was not taken off of your order. We sincerely apologize for the misunderstanding, but have recorded your feedback on this case and will send it for review. At this time, Microsoft considers this case closed as we are unable to offer further assistance.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation