Microsoft

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 4 and pen. With the information you provided in your claim, we were able to locate a service request on your account. Our records indicate that you have been...

in contact with an agent on the Escalations team who is now handling your case and working with you toward a resolution. We can see she has set up a new order for you and will be personally testing the Surface and pen together to make sure they work before sending it out to you.
Please continue to work with Ashley until you have received your new device and agree that a resolution has been reached. If you have any further questions or requests regarding this issue, feel free to contact her and she will be happy to assist you or provide more information.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue. With the additional information provided, we were able to locate your service request to review your case. The Global Escalation Services team has thoroughly investigated this issue, and due to Microsoft policy we consider this matter closed. Our records indicate that the agent you were in contact with has offered all possible options for resolution, which were rejected. Additionally, because the purchase was made more than 30 days prior, we are unable to fulfill your request for a refund.
We apologize that we are unable to provide your desired resolution for this issue. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your support experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you...

have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call[redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Microsoft shouldn't be sending out free upgrades to Windows 10 Pro 64 bit to Microsoft users
if the update isn't true I'm done with this complaint..What I want done is a 20 % discount to
 
upgrade to Windows 10 Pro from Microsoft ...They go send consumers free updates and they turn
 
out not to be true.
 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox controller issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. When a device has been tampered with in any way, Microsoft cannot guarantee that the console will be able to be repaired by the service center to a satisfactory condition due to whatever actions have been...

taken on it by someone other than a service center technician. Due to this, the warranty becomes void when our service center receives a device that has evidence of tampering. At this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  We have thoroughly investigated your Surface exchange issue. We have determined that this case has already been escalated on service request [redacted].  Please continue to work with...

Surface Escalations to resolve this matter.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One optical drive.  The Xbox Listening and Advocacy team has investigated this matter and has determined that a Standard Exchange was initiated for you on February 21,...

2016.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: they never gave me a.support number they hung up on.me and offered some 700 program..I.had a.product key when I.bought the computer I.expect them to give me one back I.not.paying twice for a product keySincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: There was no offer to provide me with a $40 refund.  All I want is my $40 back.Sincerely,[redacted]

please stop saying at this time Microsoft considers this case closed. It is not closed and I am not going to no preview forum, you are going to deal with my issue here and now.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I would like to indicate that this tactic is price gouging having two marketplaces that offer the same product at extremely different prices.  I hope this gets noticed by the authorities and have reported it to other consumer watchdogs. Enjoy your day.  Only Microsoft would scam their own customers.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I never received a call, but I did receive an email. There is not much to be done as this is not the first time and I have decided to slowly go back to gmail. You might as well close the case and NOTE MY DISSATISFACTION. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I need to have a contact or some other number for follow up, this precisely had been the problem, nobody had contacted me and ever and there time keeps passing. I would like a contact number and name or email if someone from the gloabal team or other person in charge of handling this case.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with a Microsoft Store promotion.  We apologize that you are still experiencing this issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation