Microsoft

Dear [redacted],
Thank you for responding regarding this issue. We appreciate the additional information you have provided, and your case will be updated.
Once you receive an e-mail from the agent at your correct e-mail address, please reach out to him for any further questions or requests regarding this case, such as the estimated time for repair/reception.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Hey there! Thanks for getting back to me. It's been a long time since I put in this complaint and unfortunately I don't have the documents on hand anymore. Although, all the conversations I had regarding this complaint are public through your website forums under my gamer tag [redacted]
I know you're not going to be able to do much for me but all I ask is for someone to investigate the rewards program functionality. 
I'm suppose to be getting back %6 on my purchases and I haven't for months. When I put in the complaint on here a few months back it was the time I got gipped out of the most money. It's been atleast $30 in rewards dollars.
Anyways,
thanks for your time & for writing back. 
Talk to you soon.
-[redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Microsoft are asking me for some sort of service number which I do not have and I do not know what they are talking about.  they have made no attempt to resolve my problems. I want to talk to someone from Microsoft; face to face; is that too much to ask?Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: When I reached out to support in December of 2014, they told me there was nothing I could do.
This Revdex.com response effectively tells me that my message was not looked at for over a year and a half, so now they aren't going to consider it and that I should reach out to support again (which I have no reason to believe would be any more help than they were the first time. Microsoft can't just ignore complaints and hope they go away.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controller. If you would like to receive more information regarding an out of warranty replacement or go ahead and place the order, we can create a new case for you and an agent will contact you directly and discuss the cost with you. Please let us know in your reply if this is what you would like to do.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with a Microsoft Store promotion.  We apologize that you are still experiencing this issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your support experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Hello,My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint through Revdex.com. I’m very sorry to read that you have experiencedissues with Skype and I will gladly assist you further.In order to be able to assistyou, we...

would need more information. Best way to get the fastest technicalsupport is to contact Skype Customer Service.Skype provides differentmethods of assistance if you wish to resolve the issues with Skype CustomerService. Different methods how to contact support can be found here: https://support.skype.com/en/faq/FA1170I hope theresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,[redacted] CustomerRelations OfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  There are many complaints regarding this controller and many unhappy customers.  Microsoft should stand behind their products and replace the broken controller.  They are taking advantage of the consumer to line their pockets.  This controller is faulty and was manufactured that waySincerely,[redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. Unfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating the only option would be to grant your Microsoft account credits to be used towards a future purchase on the Microsoft Store. If you would like to take advantage of this option please respond to our agent’s most recent email sent (7/28) and they would be happy to assist you. We now consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your purchased support plan.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We have created a service request for your regarding this issue under the service request number [redacted].  The Global...

Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox repair issue. After reviewing your service request numbers, it appears our Xbox support team has sent you an email on 8/22 informing you that your Xbox has been shipped to you. We apologize for any misinformation during this process. Please review the email for information on how to track the package during the delivery process. If you have any further questions please visit support.microsoft.com and provide them with you service request number (SR): [redacted]. Microsoft now considers this case closed and will no longer be responding.Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g):“We reserve the right to issue…credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)     Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: There was no offer to provide me with a $40 refund.  All I want is my $40 back.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I attempted to work out the issue with my product(s) with Microsoft directly several times, over the course of several months. I only resorted to bringing my case to the Revdex.com because Microsoft was unwilling to help me. To be told to go back through Microsoft customer service to solve an issue they started would be a fruitless exercise in futility.
Sincerely,[redacted]