Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  We have thoroughly investigated your Surface exchange issue. We have determined that this case has already been escalated on service request [redacted].  Please continue to work with...

Surface Escalations to resolve this matter.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: As you can see XBOX, Microsoft et al is a deplorable "company"
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  According to our last update, an agent by the name of Rafael Magarino was working on your case. He will be in contact with you shortly to discuss the resolution of this matter.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One optical drive.  The Xbox Listening and Advocacy team has investigated this matter and has determined that a Standard Exchange was initiated for you on February 21,...

2016.
Sincerely,
Microsoft Corporation

Skype solved my problem, this complaint can be solved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing they (Skype) adhere to their resolution. When the [redacted] site enters account information, it is impossible to verify what they may or may not have entered at their terminal. Nowhere on Skype site does it say not to furnish your Live ID. That is how I have always logged in so I know no different. There is no second account that I hold that this could have went to. My guess is someone I do not know at all got free credits because somebody in the process made an error.I made this transaction on May 31st at 9:34AM. I attached the only information I was furnished with for this transaction. This has also already been furnished to Skype customer service and they did nothing with it except to say they would escalate it.... on JUNE 1st. Now it is the 11th.Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with advertisements in your inbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this matter. We have created a new case for you to get the issue with the digital downloads page resolved.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: they never gave me a.support number they hung up on.me and offered some 700 program..I.had a.product key when I.bought the computer I.expect them to give me one back I.not.paying twice for a product keySincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Technical Support Experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Dell 5500 PC.
Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 10, 2014/08/13) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
From time to time, we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype.
We want everyone to experience the best Skype has to offer - from enhanced quality to better reliability to improved security - and the newest version of Skype is the way to do that. So everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devices. It's easy to update Skype; once you do, you'll have access to the latest features our team has worked hard to deliver.
When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won't be able to sign in again until you upgrade to a new version. Simply follow the steps below to download, install, and sign in to the latest version, and you'll be back in Skype in no time.
In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX
I hope the response has been helpful.
You can redeem the voucher codes by signing into your account here: www.skype.com/go/voucher
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 13, 2014/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Patrick M[redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the Enforcement links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely,Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)My service # is [redacted]I want my refund. I want some kind of compensation for the ridiculousness of the situation.

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying you have experienced issues with Skype. I’m very sorry to readthat and I will gladly assist you further.I have checked ourrecords and can...

see that the unauthorized calls have now been refunded and theSkype Credit balance restored on the account.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: [redacted]
I am rejecting this response because: I have attempted to speak with account support multiple times as outlined in the official complaint.This is the most recent number[redacted]
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The business is not really responding, nor has it contacted me directly. They're just sending form letters over and over to stall. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:7 days later,I still haven't received any reply from the Microsoftsoft.I have complained many times by phone and Revdex.com.Every time you let me wait for a reply, but I've never received a reply.I strongly suspect that Microsoftstore wants to escape responsibility.I  want that I can get the reply as soon as possible Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. If you are still experiencing issues with your device, the fastest way to get it resolved is by visiting support.microsoft.com or calling 1-800-642-7676. If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate. If not, then we apologize that the Revdex.com does not handle cases regarding monetary compensation. If this is the only desired resolution, we will close this case and will no longer be responding to requests regarding this matter. We appreciate your time and continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/29) */
Dear [redacted],

Thank you for contacting Microsoft Corporation via the Revdex.com. Upon investigating your claim it was determined that your resolution was within Microsoft policy. Our warranty agreement indicates that for...

this situation, the customer is responsible for returning the merchandise to Microsoft. Upon receiving the merchandise, Microsoft will proceed with the appropriate resolution to provide you with a working product.
I have provided a link with more information regarding the warranty terms for the Xbox One and accessories. Please refer to section 4 of the following link for information regarding your specific concern:
Xbox One Warranty
We apologize that we were not able to provide you with the resolution you have requested. Your feedback has been recorded and Microsoft considers this case closed.

Sincerely,
Microsoft Corporation