Microsoft

(The consumer indicated he/she DID NOT accept the response from the business.)My service # is [redacted]I want my refund. I want some kind of compensation for the ridiculousness of the situation.

Complaint: [redacted]I am rejecting this response because:I already paid to have my laptop fixed after downloading the Microsoft 10. I feel that Microsoft did not adequately inform me of an potential problem I would have by downloading this version. As I stated in my original complaint, I did try to get help from Microsoft but only received the run around. Thank you. 
Sincerely,[redacted]

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Hey there! Thanks for getting back to me. It's been a long time since I put in this complaint and unfortunately I don't have the documents on hand anymore. Although, all the conversations I had regarding this complaint are public through your website forums under my gamer tag [redacted]
I know you're not going to be able to do much for me but all I ask is for someone to investigate the rewards program functionality. 
I'm suppose to be getting back %6 on my purchases and I haven't for months. When I put in the complaint on here a few months back it was the time I got gipped out of the most money. It's been atleast $30 in rewards dollars.
Anyways,
thanks for your time & for writing back. 
Talk to you soon.
-[redacted]
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We have created a service request for your regarding this issue under the service request number [redacted].  The Global...

Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Technical Support Experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Dell 5500 PC.
Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing they (Skype) adhere to their resolution. When the [redacted] site enters account information, it is impossible to verify what they may or may not have entered at their terminal. Nowhere on Skype site does it say not to furnish your Live ID. That is how I have always logged in so I know no different. There is no second account that I hold that this could have went to. My guess is someone I do not know at all got free credits because somebody in the process made an error.I made this transaction on May 31st at 9:34AM. I attached the only information I was furnished with for this transaction. This has also already been furnished to Skype customer service and they did nothing with it except to say they would escalate it.... on JUNE 1st. Now it is the 11th.Sincerely, [redacted]

Hello [redacted],
 Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Unfortunately, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676.  If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
 Thank you,
 Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I attempted to work out the issue with my product(s) with Microsoft directly several times, over the course of several months. I only resorted to bringing my case to the Revdex.com because Microsoft was unwilling to help me. To be told to go back through Microsoft customer service to solve an issue they started would be a fruitless exercise in futility.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have already worked extensively with Global Escalation, to which I was not given a reasonable explanation as to why my console ID's don't match, given that the current xbox 360 I own, was used with gamer tag [redacted]. I can & will provide the same information, except for the ORIGINAL, first ever used 360 console ID, as that console suffered a red ring failure and I no longer have it, which I would hope Xbox would understand as it was such a common failure for years. I do not understand how I am being prevented access to my gamer tag which I have jumped through hoops and offered every reasonable amount of proof. I am willing to ship the console to Microsoft for its inspection including the hard drive which still has my saved Data for [redacted]. I am open to working with Global Escalation again, however I tried every reasonable Avenue with Dave M. He may not have been as responsive as I would have liked, and avoided many questions, but he did insist that there was nothing that could be done. I offered more solutions, like shipping my xbox for inspection and received no further contact. I should mention that my original Revdex.com complaint was filed 5/26, and I have spent many hours on the phone and communicating through the xbox online chat & with tier 1 agents, whom have all been very friendly, helpful and understanding - they have gone as far as to agree with me that the account should be released to me, and many have mentioned special occasions where gamer tags are released to their rightful owner. I find it crazy that I've been an xbox live subscriber since the very original xbox and I have had such a difficult time with the Global Escalation team. If account security is so important, and since Global Escalation states there is no credit card on file for [redacted], what exactly is the security risk when I personally would have to re-purchase an xbox live subscription with my own credit card or paypal account anyway? All I want is my gamertag and access to my old DLC purchases. I am not understanding why I am under such scrutiny.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: this business is on record lying about this complaint and denying they had any knowledge of any complaint on file. Then when I gave you specific complaint reference numbers dating back 18 months, the company suddenly 'remembered' that they knew about my complaint and ignored it. Now the company refuses to research the complaint and read all the previous history so that they can speak intelligently on this matter. I also have contacted their escalation agent multiple times, but he is nonresponsive to my concerns. Microsoft does NOT need a phone number to discuss anything as this issue can be resolved by seeing what has been asked in the past and then resolving the concerns. The company's latest answer is yet another string of stonewalling emails because the company is not offering to resolve the problem, but simply throwing up smokescreens to justify why a company that ignored this problem for 18 months now wants to continue to ignore it by not answering any more messages. Despicable!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  The funds in question should have never been promotional, as they were purchased by me, before that policy existed. My funds should be grandfathered in, as support are the ones that converted them and credited me in the first place.  I also have, in writing, you stating that the funds would NEVER expire. I would be more than happy to provide the communications between myself and your agents. Your answer is unacceptable as I have been more loyal than you deserve, purchasing multiple devices, and also being around since the literal beginning.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: It did not address the problem of the refund for the games and add-ons I no longer have access to. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with VC points. With the information you provided in your claim, we were able to locate a service request for this issue located on your account. As the agent you chatted with...

explained, we are unable to provide a refund as all purchases on Xbox are final and nonrefundable. We understand your frustrations, however we stand by the policy provided in the Xbox Services Agreement. For more information regarding Microsoft's refund policy, please visit http://www.xbox.com/en-US/Legal/livetou or refer to the snipped below.
6.9. Refund policies. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.
We apologize that we are unable to provide your desired resolution. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox repair issue. After reviewing your service request numbers, it appears our Xbox support team has sent you an email on 8/22 informing you that your Xbox has been shipped to you. We apologize for any misinformation during this process. Please review the email for information on how to track the package during the delivery process. If you have any further questions please visit support.microsoft.com and provide them with you service request number (SR): [redacted]. Microsoft now considers this case closed and will no longer be responding.Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g):“We reserve the right to issue…credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)     Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  According to our last update, an agent by the name of Rafael Magarino was working on your case. He will be in contact with you shortly to discuss the resolution of this matter.Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/15) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
There can be different reasons why the access to a Skype account is blocked. Please kindly provide me with the Skype account names that you wish to get unblocked and we will look into this in order to assist you further.
I hope the response has been helpful.
Kind regards,
[redacted]
Customer Relations Office
Skype

Complaint: [redacted]I am rejecting this response because: When I reached out to support in December of 2014, they told me there was nothing I could do.
This Revdex.com response effectively tells me that my message was not looked at for over a year and a half, so now they aren't going to consider it and that I should reach out to support again (which I have no reason to believe would be any more help than they were the first time. Microsoft can't just ignore complaints and hope they go away.
Sincerely,[redacted]