Microsoft

Initial Business Response /* (1000, 5, 2014/08/19) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Service repair numbers are srxXXXXXXXXXXId and XXXXXXXXXX. I spoke with someone today and they are sending repaired item and that's not what I was promised and and I will not accept that. I want a new xbox one. Final.
Final Business Response /* (4000, 9, 2014/08/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a brand new console. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent explained, due to the time of...

purchase we are unable to provide a refund as it exceeds the limit outlined in Microsoft's policy regarding refunds. We appreciate the time you have taken to provide this feedback, and your comments have been recorded and will be forwarded to the appropriate department for review.
At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: microsoft has many complaints regarding the sp3 yellow band issues and still shipped customers defective units while aware. They refuse to do ANYTHING despite knowing this issue will arise eventually as the warranty expires. Once they have your money, they obviously don't care.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with VC points. With the information you provided in your claim, we were able to locate a service request for this issue located on your account. As the agent you chatted with...

explained, we are unable to provide a refund as all purchases on Xbox are final and nonrefundable. We understand your frustrations, however we stand by the policy provided in the Xbox Services Agreement. For more information regarding Microsoft's refund policy, please visit http://www.xbox.com/en-US/Legal/livetou or refer to the snipped below.
6.9. Refund policies. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.
We apologize that we are unable to provide your desired resolution. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I was not just contacting you about the code. It was about the promotion itself. I was lied to several times by several of your customer service reps about the promotion, one telling me it was over, despite me seeing it run again the next week and absolutely no one from the online side helped me (and I made my purchase online), I was only helped through the store.I had to call, online chat, and drive back and forth from the store to get this issue resolved and I don't think it is fair to make a customer do all the leg work because your customer service reps lied and said nothing could be done because it was the easier thing for them to do than do their actual job. I will never buy anything from the Microsoft Store again and any chance I get I will tell people to avoid the store as well.

Complaint: [redacted]I am rejecting this response because: I would like to indicate that this tactic is price gouging having two marketplaces that offer the same product at extremely different prices.  I hope this gets noticed by the authorities and have reported it to other consumer watchdogs. Enjoy your day.  Only Microsoft would scam their own customers.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Microsoft has contacted me via email but has not yet resolved the underlying issue. A remedy is supposed to be in the works but I will wait to say the complaint is resolved until I see actual action. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Microsoft shouldn't be sending out free upgrades to Windows 10 Pro 64 bit to Microsoft users
if the update isn't true I'm done with this complaint..What I want done is a 20 % discount to
 
upgrade to Windows 10 Pro from Microsoft ...They go send consumers free updates and they turn
 
out not to be true.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I want to talk to someone and have this resolved. You can call me @ [redacted]Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows phone.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
(If you have not yet contacted support about this issue, visit support.microsoft.com.)
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Good Afternoon,
I will continue contacting you through the Revdex.com due to the fact that you do not have any of my contact information. While you have my email, I do not have access to it. What are you going to do to assist me in regaining access to my account? 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue closing your account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I already paid to have my laptop fixed after downloading the Microsoft 10. I feel that Microsoft did not adequately inform me of an potential problem I would have by downloading this version. As I stated in my original complaint, I did try to get help from Microsoft but only received the run around. Thank you. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Your latest inconsistent message about the functionality of your game further solidifies that it was not only a poor customer service representative issue than I ran into over and over, it's a company issue. It's a respect issue. I am not 10 years old. Your response asking if I still want to keep your game instead if immediately rectififing this rediculous drawn out nonsense shows no respect for me as a customer who should not have to reply twice to this. My message was clear. I want a full refund. You can have the game.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I need to have a contact or some other number for follow up, this precisely had been the problem, nobody had contacted me and ever and there time keeps passing. I would like a contact number and name or email if someone from the gloabal team or other person in charge of handling this case.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  Contacting  someone else is nothing but a run around . Nowhere on the package did it say it was made by xbox . It did say Microsoft , One Microsoft Way , Redmond Washington
Sincerely,[redacted]