Microsoft

Complaint: [redacted]
I am rejecting this response because:I contacted the XBox live support group via chat via your website. They did not give me a case number and said there was nothing they could do as the snap feature was just discontinued without notice on the latest xbox one software update. So they said my only option was to make my voice heard through forums or writing to you direct which there was no apparent way to do so hence is why I am contacting you through the Revdex.com so hopefully I can get some kind of satisfaction. Please re-enable the snap feature as it was originally intended and advertised when I purchased the Xbox one.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your purchase.  As stated previously, the two promotions were not able to be combined, which is why the extra $100 was not taken off of your order. We sincerely apologize for the misunderstanding, but have recorded your feedback on this case and will send it for review. At this time, Microsoft considers this case closed as we are unable to offer further assistance.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
The Xbox Listening and Advocacy Team would like to assist you with your claim.  There have been numerous unsuccessful attempts to contact you via phone and e-mail to discuss your concerns and unfortunately we have been unable to reach you.  As we have not heard back from you, we have assumed that you no longer need assistance.  
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. A service request number should have been created for you when you called our customer support. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:i filed it on 11/2015 it was 7 months ago. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One X issue. After reviewing your complaint, we would like to clarify that a 4K TV is not necessary for the Xbox One X to function. The Xbox One X is capable of putting out 4K...

graphic quality, but will still work with a standard HD TV. If you would still prefer to return your Xbox One X please respond to this reply and we will connect you with the appropriate customer service team. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Surface Warranty Terms we consider this matter closed.Upon review of your account, it was determined that the original Warranty of the device as well as the replacement warranty of the replaced device have expired. If you would like to set up a paid replacement of your device, please visit https://support.microsoft.com/en-us/devices to set up an out-of-warranty replacement. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I got the same answer from them and the enforcement department and still doesn't give me any information. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I had to purchase a new computer because "the Microsoft Team" made it totally inoperable. I spoke to many individuals, all of whom had a different excuse for what happened. A lot of talk, but, no one was able to, or interested in, solving my problem. Today's life revolves around the computer and I had no choice but to buy a new one in order to maintain my personal and financial obligations.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, Microsoft is unable to force a promotion that is not there. We apologize that we are unable to provide your desired resolution, and at this time we consider this matter closed.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/11) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an unauthorized charge. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 9, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never contacted by Microsoft, and was charged again.
Final Business Response /* (4000, 11, 2014/07/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We would like to assist in investigating your claim, however without a valid Service Request Number we are unable to take further action. If you have not yet contacted support, you can reach Xbox support at X-XXX-XMY-XBOX (XXX-XXX-XXXX) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they follow through.Please forward to Skype - Password Reset, Please Remove Restriction.Sincerely, [redacted]

Hello,
Thank you for your reply.
Our friendly staff is available online and ready to help you by email or live chat. We don’t provide support over the phone.
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account.
Please find instructions how to contact support here: https://support.skype.com/en/faq/FA1170
You can make purchases as stated in the previous response.
I hope this response has been helpful.
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your repair issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. After researching your claim, it appears a refund has been started for the account mentioned. In most...

circumstances a refund takes 3 business to be posted to your account. Depending on your financial institution the refund may take up to 30 days to complete. Please update your claim when the refund has been completed to your account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2014/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live. ...

Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We apologize that due to Microsoft policy, we will be unable to offer a refund for the service. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Thanks for your help.
Let me check the service if it will be fine in next few days. Last time, I was blocked after I just made a call and I did not notice it until one week later.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I want to know what are you going to do to change this,  and will this be adressed with your coumster service division?
Sincerely,
[redacted]

Complaint: [redacted]
Thank you MICROSOFT for reopening my case.  I must respond within seven days, so I am rejecting this response until the Global Escalation Team is able to contact me.
Sincerely,[redacted]