Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Home Office. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I got the same answer from them and the enforcement department and still doesn't give me any information. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:i filed it on 11/2015 it was 7 months ago. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account access.  The Xbox Listening & Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
Thank you MICROSOFT for reopening my case.  I must respond within seven days, so I am rejecting this response until the Global Escalation Team is able to contact me.
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I contacted the XBox live support group via chat via your website. They did not give me a case number and said there was nothing they could do as the snap feature was just discontinued without notice on the latest xbox one software update. So they said my only option was to make my voice heard through forums or writing to you direct which there was no apparent way to do so hence is why I am contacting you through the Revdex.com so hopefully I can get some kind of satisfaction. Please re-enable the snap feature as it was originally intended and advertised when I purchased the Xbox one.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Downloadable Content.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an email with the service repair number which is (XXXXXXXXXX) Not sure why they can't find it since they sent it to me. More of the run a round?
Final Business Response /* (4000, 9, 2014/10/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. After reviewing the Service Request Number provided in your claim, it appears a console repair order was placed for you, but our service center has no record of receiving it yet. Have you already sent the console to us? If so, please provide the tracking number for your console return.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Per our terms of use outlined below, Microsoft is not liable for any disruption or loss that results from services being down: “b. We strive to keep the Services up and running; however, all online...

services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content that you store on the Services or store using Third-Party Apps and Services.” (http://www.microsoft.com/en-us/servicesagreement/) Per the terms of use, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I paid 2,000 dollars for a new computer that had a manufacturer defect, then I had to waste my time and set up a refurbished computer which I have found has multiple defects. I am not taking a swap unless I am getting a brand new device. This is [redacted] how long you people have strung me around and made me suffer for your mistake. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue with one of our shuttles.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox Live. We understand your frustrations, however due to Microsoft policy we are unable to fulfill your request for compensation of Xbox Live downtime. As the Xbox Services...

Agreement state, telecommunications systems are not fault-free and occasional periods of downtime occur. Microsoft is under no obligation to provide refunds or compensation due to these natural occasional faults. For more information on this topic, please visit http://www.xbox.com/en-US/Legal/livetou or refer to the snippet below.
8. NO Warranties
MICROSOFT, AND OUR AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN “AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE.” MICROSOFT DOESN'T GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE SERVICES. To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement. You may have certain rights under your local law. Nothing in this Agreement is intended to affect those rights, if they are applicable.
YOU ACKNOWLEDGE THAT computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the services will be uninterrupted, timely, secure, or error-free or that CONTENT loss won't occur.
IF YOU ARE USING AN XBOX ONE CONSOLE, AN XBOX 360 CONSOLE, XBOX ACCESSORY, OR KINECT SENSOR OUTSIDE A SUPPORTED COUNTRY(IES), MICROSOFT IS ONLY RESPONSIBLE TO PROVIDE SERVICE IN THE COUNTRY(IES) NAMED IN THE WARRANTY.  MICROSOFT IS NOT RESPONSIBLE AND YOUR XBOX OR KINECT PRODUCT MAY BE EXCLUDED FROM WARRANTY COVERAGE AND PRODUCT SUPPORT OUTSIDE THE COUNTRY(IES) NAMED IN THE WARRANTY.
At this time, Microsoft considers this case closed. We appreciate your time and your feedback has been recorded. Thank you for being a valued Microsoft customer.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  1:  XBL did not "permanently ban" my gamertag- it was only a two week suspension.  2:  This generic response is inadequate, inaccurate and incomplete.  The fact that XBOX cant even respond in kind to a complaint shows incompetence and an overall lack of respect for customers- especially customers like myself who have begged them just for specifics so that I may ensure my children are not subjected to this arrogant display of power by those individuals working at XBL Enforcement.  I hope that XBL leadership does not tolerate persons who reply to complaints like this by gundecking- they clearly didn't even look up my account to see it was 2 weeks vs permanent.  It is clearly apparent why XBOX is not a member of the Revdex.com.  I hope that the Revdex.com will look specifically at my case and go back to Xbox and ask them for an accurate and appropriate response to MY COMPLAINT.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.  Sincerely, Microsoft Corporation