Microsoft

Hello,
Thank you for your reply.
Our friendly staff is available online and ready to help you by email or live chat. We don’t provide support over the phone.
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account.
Please find instructions how to contact support here: https://support.skype.com/en/faq/FA1170
You can make purchases as stated in the previous response.
I hope this response has been helpful.
Kind regards,
Kaisa
Customer Relations Office
Skype

Complaint: [redacted]Microsoft Case number: [redacted]Here is the most recent case number associated with this complaint. This case number relates mainly to outlook issues. I don't have the original case number when I first called Microsoft about issues with outlook back in July 2016, however hopefully this case number will provide you insight regarding the most recent string of issues.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they follow through.Please forward to Skype - Password Reset, Please Remove Restriction.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 8.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They contacted me outside of this channel and resolved. Thank you for the help. However, I do feel that the response given was the bare minimum considering the circumstances.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, Microsoft is unable to force a promotion that is not there. We apologize that we are unable to provide your desired resolution, and at this time we consider this matter closed.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding service issues.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:
The first response from the Revdex.com about this matter was that Microsoft does not respond to the Revdex.com and I should contact the department of consumer affairs.  I did so and the Colorado department of consumer affairs prompted Microsoft to respond. Microsoft contacted me and provided funds on a Groove Music account sufficient to restore the music I lost when they dropped support of their Zune product.  While I would prefer that Microsoft respond promptly to Revdex.com complaints, their response to government entities is satisfactory to me, so I consider this matter closed.  
Thanks and regards,
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I had to purchase a new computer because "the Microsoft Team" made it totally inoperable. I spoke to many individuals, all of whom had a different excuse for what happened. A lot of talk, but, no one was able to, or interested in, solving my problem. Today's life revolves around the computer and I had no choice but to buy a new one in order to maintain my personal and financial obligations.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox elite controller. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Because the...

controller was purchased more than 90 days ago and its warranty is now expired, we are unable to provide a repair/replacement free of charge, or a refund. Your best option for resolution may be to purchase a new controller. We apologize that we are unable to fulfill your request. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely,Microsoft Corporation

Dear [redacted],
The Xbox Listening and Advocacy Team would like to assist you with your claim.  There have been numerous unsuccessful attempts to contact you via phone and e-mail to discuss your concerns and unfortunately we have been unable to reach you.  As we have not heard back from you, we have assumed that you no longer need assistance.  
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
MicrosoftCorporation

Initial Business Response /* (1000, 5, 2014/10/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. After researching your claim, it appears a refund has been started for the account mentioned. In most...

circumstances a refund takes 3 business to be posted to your account. Depending on your financial institution the refund may take up to 30 days to complete. Please update your claim when the refund has been completed to your account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2014/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows applications.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Installing Microsoft Windows 10 broke my previously working laptop.  I have reached out to MS support and they have not been able to reasonably accommodate me with a solution.  The last suggestion of mailing the laptop in to the store was never followed up on (email from Sean on the 3rd, I answered, it is now the 8th).  
I expect someone to review the transcript of my online chat with Adrilyn and help me resolve this immediately.  
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band replacement.  With the information you provided in your claim, we were able to locate your service request for this issue. As you stated, the...

warranty for your Band has not been honored due to damage from wear and tear, as opposed to a manufacturing defect. The warranty terms state that for damage done by excessive use of the Band, the customer is responsible for repairs and replacements. This is a part of Microsoft policy and explains why the service center was unable to provide a replacement.
We apologize that we are unable to provide your desired resolution for this issue, but are bound by Microsoft policy. If you wish to take your case another route, we will respect your decision. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. A service request number should have been created for you when you called our customer support. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox headset issue. We would like to investigate your issue further but need some additional information from you. Please update...

your claim with what kind of headset(s) are trying to use with your Xbox One console. Are you using the wired headset that comes with the console, or some other device?
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I currently have THREE XBOX ONE MICROSOFT Headsets, two of which are BRAND NEW. They are the standard ones. Like the one that comes in the original XBOX ONE. I have tried using them with TWO BRAND NEW xbox one controllers and one that came with the console.
Hope this helps
Final Consumer Response /* (4200, 11, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, this was the whole reason I decided to take my problem/issue to the Revdex.com. I have tried to download my profile onto my roomates XBOX ONE and there is no issue with the SAME equipment that I use on my own console which is BRAND NEW. This was the only 'Hypothesis" that the tech support could offer to me at that point where we were at, it seemed that they had just as many questions as I did but no-one had answers.
After countless hours of tech support and sending my console to XBOX and receiving it back after 20 days with the same issue. I would just like this issue to be resolved.
Final Business Response /* (4000, 14, 2014/12/12) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We apologize for the continued issues you are experiencing with your console. We have attached some additional support topics in a Word file to your claim. Please try these solutions and update your claim with your results.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/08) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and...

I will gladly assist you further.
It is possible that your card has been used fraudulently to buy Skype Credit. We take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals' credit/debit card information.
If your card is a credit card, you are not liable for this transaction in any way. All major credit card companies have policies that protect you against this kind of fraud.
If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions.
We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card.
We will also begin an investigation to locate and block the fraudulent orders related to your credit/debit card in our system. If you have a Skype account, please provide us with the following information:
The first six and last four digits of the credit card used to make the purchase. IMPORTANT: Do not send the full credit card number.
The name of the cardholder as written on the card.
The issuing country of the card.
The exact dates (or order numbers) of the fraudulent charges on your credit card statement.
We want to emphasize that this action will only stop the fraudulent orders in our system - it won't solve any other fraudulent charges on your card. It is therefore vital that you contact the financial institution that owns your card.
If you feel uncomfortable sending the information through Revdex.com, please feel free to send it to me directly to [redacted]@skype.net.
I hope the response has been helpful.
I will be waiting for your reply in order to assist you further.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Skyped customer relations department has contacted me via email. They have removed my information from the account fraudulently using it. They have promised a refund of the most recent transaction. This is a great outcome in a short time.