Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Once again, we understand your frustrations, however the original free Gamertag change is offered because you are provided with a Gamertag at sign up. Offering a free change allows customers to use a tag that they desire without any consequences and can continue to use on their account. However, if a customer wishes to change it again, a charge will be applied.
We appreciate the additional feedback, and your comments have been recorded and will be forwarded to the appropriate department. At this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I don't feel that the ban was fair. They are being one doddd and not hearing both sides. I heard the young who my son was talking to calling him racist names. I told my son to disconnect. But yet the other player reported him!! I feel both sides should be heard. Do I guess if I don't like someone I can report them and that's ok even they really didn't do nothing!! Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Hotmail account. With the information you provided in your claim, we were able to locate your account and a service request for this matter. Our records indicate you have...

been in contact with one of our support agents since the time this complaint was filed, who assisted you in recovering your account. Please confirm whether or not you are still in need of assistance, and if so, we will be more than happy to help.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I cannot get anyone on the phone because no one answers.  Secondly I went to send an email online, but I cannot do that unless I sign up for a microsoft
email address, which I do not want to do.  I should be able to contact them through my regular email account, but it seems I have to sign up for a Microsoft account.  When I hold on the line for customer service for over 45 minutes, I think that's a problem.  I don't seem to be able to contact them.  I will continue trying, but I don't really expect much at this point.  Still frustrated..now have a programs that don't work correctly and so far one has been lost due to this upgrade.
Sincerely,[redacted]

Revdex.com:
The first response from the Revdex.com about this matter was that Microsoft does not respond to the Revdex.com and I should contact the department of consumer affairs.  I did so and the Colorado department of consumer affairs prompted Microsoft to respond. Microsoft contacted me and provided funds on a Groove Music account sufficient to restore the music I lost when they dropped support of their Zune product.  While I would prefer that Microsoft respond promptly to Revdex.com complaints, their response to government entities is satisfactory to me, so I consider this matter closed.  
Thanks and regards,
Sincerely, [redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. Unfortunately, after reviewing your service request number and conversation with our agent, (most recent email sent 7/21), our agent is correct in stating we will be unable to provide a refund as the transactions disputed occurred more than 90 days ago (10/01/2015-05/01/2016). Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part f:“Online Statement and Errors. Microsoft will provide you with an online billing statement on the Microsoft account management website, where you can view and print your statement…This is the only billing statement that we provide. If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Hello [redacted],
 Thank you for contacting Microsoft Corporation via the Revdex.com this issue. As previously stated, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676.  If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue. Until then, Microsoft will no longer be responding regarding this matter.
 Thank you,
 Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.
Skype continues to charge my credit card for service which I am not using. They deliberately make it impossible to cancel. There is no phone number and there are Youtube videos out there made specifically to help in cancelling Skype.  I have tried to cancel and cannot. Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Downloadable Content.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] No this is Not so and I had sated on Sat, Sun and Mon the Co. stated NO can not fix this for me and was sorry you do not make any thing this is a big Co. and just mad this up and I see Revdex.com is Not helping on this at all

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox...

Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox headset issue. We would like to investigate your issue further but need some additional information from you. Please update...

your claim with what kind of headset(s) are trying to use with your Xbox One console. Are you using the wired headset that comes with the console, or some other device?
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I currently have THREE XBOX ONE MICROSOFT Headsets, two of which are BRAND NEW. They are the standard ones. Like the one that comes in the original XBOX ONE. I have tried using them with TWO BRAND NEW xbox one controllers and one that came with the console.
Hope this helps
Final Consumer Response /* (4200, 11, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, this was the whole reason I decided to take my problem/issue to the Revdex.com. I have tried to download my profile onto my roomates XBOX ONE and there is no issue with the SAME equipment that I use on my own console which is BRAND NEW. This was the only 'Hypothesis" that the tech support could offer to me at that point where we were at, it seemed that they had just as many questions as I did but no-one had answers.
After countless hours of tech support and sending my console to XBOX and receiving it back after 20 days with the same issue. I would just like this issue to be resolved.
Final Business Response /* (4000, 14, 2014/12/12) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We apologize for the continued issues you are experiencing with your console. We have attached some additional support topics in a Word file to your claim. Please try these solutions and update your claim with your results.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for responding regarding an issue with Hotmail.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.   If you have not yet contacted support about this issue, visit support.microsoft.com and a number will be provided when a case is created for you. Sincerely,Microsoft Corporation

Complaint:...

[redacted]
I am rejecting this response because:  After ten days of frustration and many hours for trying desperately to get help all I received was disconnected phone numbers and links to NOT AVAILABLE” web sides. When I complained to Revdex.com I got connection to someone with access to Microsoft server and the problem has been fixed. I need to warn other users because the bug still exist. Thank you Revdex.com.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They contacted me outside of this channel and resolved. Thank you for the help. However, I do feel that the response given was the bare minimum considering the circumstances.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Home Office. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 download.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com or call 1-800-642-7676 to get immediate assistance with your Windows 10 uninstall.
Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.  Sincerely, Microsoft Corporation