Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your replacement order.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]I am rejecting this response because: The business is not really responding, nor has it contacted me directly. They're just sending form letters over and over to stall. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  There are many complaints regarding this controller and many unhappy customers.  Microsoft should stand behind their products and replace the broken controller.  They are taking advantage of the consumer to line their pockets.  This controller is faulty and was manufactured that waySincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have been contacted by reps from Microsoft technical team who could not fix the problem. Why would I want another tech person to contact me? We have exhausted the troubleshooting via Microsoft Community, Customer Service and Technical Support. I want results not more stirring up to find something completely lost by your product!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office applications.  The Global Escalation Services team will investigate this matter and contact you directly soon to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your purchased support plan.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I have attempted to speak with account support multiple times as outlined in the official complaint.This is the most recent number[redacted]
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Microsoft didn't reply in time and the problem was never resolved.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I was not just contacting you about the code. It was about the promotion itself. I was lied to several times by several of your customer service reps about the promotion, one telling me it was over, despite me seeing it run again the next week and absolutely no one from the online side helped me (and I made my purchase online), I was only helped through the store.I had to call, online chat, and drive back and forth from the store to get this issue resolved and I don't think it is fair to make a customer do all the leg work because your customer service reps lied and said nothing could be done because it was the easier thing for them to do than do their actual job. I will never buy anything from the Microsoft Store again and any chance I get I will tell people to avoid the store as well.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a issue with your password reset.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Customer Support experience about your issue with Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to...

work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. If you are still experiencing issues with your device, the fastest way to get it resolved is by visiting support.microsoft.com or calling 1-800-642-7676. If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate. If not, then we apologize that the Revdex.com does not handle cases regarding monetary compensation. If this is the only desired resolution, we will close this case and will no longer be responding to requests regarding this matter. We appreciate your time and continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this matter. We have created a new case for you to get the issue with the digital downloads page resolved.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your technical support issue.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Your latest inconsistent message about the functionality of your game further solidifies that it was not only a poor customer service representative issue than I ran into over and over, it's a company issue. It's a respect issue. I am not 10 years old. Your response asking if I still want to keep your game instead if immediately rectififing this rediculous drawn out nonsense shows no respect for me as a customer who should not have to reply twice to this. My message was clear. I want a full refund. You can have the game.
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This does not mean that the complaint is terminated. I interpret this to mean that Microsoft is still to contact me to resolve/compensate for the destroyed computer.
At approximately 3:00 p.m. today, Microsoft, from an Indian branch of Microsoft, phoned me.  The gentleman said the original phone message had been rerouted to India, and he was in the process of addressing it.  My wife reviewed the details and the actions we took to repair our computer.  He indicated that he would review the situation and return a call tomorrow, Tuesday.  I believe that the original phone number given to my by the Geek Squad in Visalia, CA lead to this rerouting.  I had thought that the address would be sufficient to contact t Microsoft.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
There is no resolution provided. Having the tech support team look into the matter doesn't solve my issue.
Sincerely,[redacted]