Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you...

have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call[redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I never received a call, but I did receive an email. There is not much to be done as this is not the first time and I have decided to slowly go back to gmail. You might as well close the case and NOTE MY DISSATISFACTION. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 printer driver.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. At this time, the only option for service will be to contact support and set up an Out of Warranty repair in accordance with the Warranty terms associated with your Xbox purchase. At this time, Microsoft considers this matter closed. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: this is what they did to me for a week straight using that "escalation service" but nobody ever calls or reaches out. They also did not give me a timeline and I do not feel like they will actually follow through. I would like a timeline and I would like them to acknowledge what they will do for me.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Customer Support experience about your issue with Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to...

work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live service. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. Per the Xbox Live Terms of Use, Microsoft is...

not liable for any disruption of the service. You can review the full Xbox Live Terms of Use at this website: http://www.xbox.com/en-US/Legal/livetou. Sincerely,Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.A subscription is a...

pre-paid plan that lets you make minute-limited or unlimited calls to selected countries, so it’s perfect if you want to make a lot of calls. You can choose a subscription for 1, 3, or 12 months.When you cancel your subscription, it will continue to run until it expires, but it will not be renewed on the renewal date. Make sure that you cancel your recurring payments at least 3 days before your renewal date to avoid being charged for the next billing cycle.A Subscription can be refunded only  if you haven’t used it and it hasn’t expired. If you live in the EU, you can get a refund within 14 days.It means that:1 month subscriptions can only be refunded if you request the refund within a month after you’ve purchased the subscription, provided you haven't used it at all.3 month subscriptions can only be refunded if you request the refund within 3 months after you’ve purchased the subscription, provided you haven't used it at all.12 month subscriptions can only be refunded if you request the refund within 12 months after you’ve purchased the subscription, provided you haven't used it at all.You have subscribed to a pre-paid 12 month subscription and upon checking our records you have used the subscription. Therefore the subscription is non-refundable.Please refer to Skype Terms of Service of the Microsoft Service Agreement (http://www.microsoft.com/en-us/servicesagreement/)) Clause 9. Payment Terms and g. Refund Policy.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Hello [redacted],
 Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Unfortunately, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676.  If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
 Thank you,
 Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. When a device has been tampered with in any way, Microsoft cannot guarantee that the console will be able to be repaired by the service center to a satisfactory condition due to whatever actions have been...

taken on it by someone other than a service center technician. Due to this, the warranty becomes void when our service center receives a device that has evidence of tampering. At this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: The response does not solve my issue. I did not use another person's account like Skype had mentioned--I only have one. Moreover, the only probably here is that Skype receive money for a service that I still cannot use, and I have uploaded the statement from my bank showing proof of buying the service. My account information is as follows (email addresses): [redacted]@yahoo.com or [redacted].[redacted]@yahoo.com. Here is my username: [redacted].[redacted]. Please let me when my service is reconnected. Sincerely,[redacted] P.S. I had to pay $20 more dollars to keep my service running, and I would like a refund once this issue is resolved

Complaint: [redacted]I am rejecting this response because:  The funds in question should have never been promotional, as they were purchased by me, before that policy existed. My funds should be grandfathered in, as support are the ones that converted them and credited me in the first place.  I also have, in writing, you stating that the funds would NEVER expire. I would be more than happy to provide the communications between myself and your agents. Your answer is unacceptable as I have been more loyal than you deserve, purchasing multiple devices, and also being around since the literal beginning.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox controller issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Microsoft didn't reply in time and the problem was never resolved.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: this business is on record lying about this complaint and denying they had any knowledge of any complaint on file. Then when I gave you specific complaint reference numbers dating back 18 months, the company suddenly 'remembered' that they knew about my complaint and ignored it. Now the company refuses to research the complaint and read all the previous history so that they can speak intelligently on this matter. I also have contacted their escalation agent multiple times, but he is nonresponsive to my concerns. Microsoft does NOT need a phone number to discuss anything as this issue can be resolved by seeing what has been asked in the past and then resolving the concerns. The company's latest answer is yet another string of stonewalling emails because the company is not offering to resolve the problem, but simply throwing up smokescreens to justify why a company that ignored this problem for 18 months now wants to continue to ignore it by not answering any more messages. Despicable!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have already worked extensively with Global Escalation, to which I was not given a reasonable explanation as to why my console ID's don't match, given that the current xbox 360 I own, was used with gamer tag [redacted]. I can & will provide the same information, except for the ORIGINAL, first ever used 360 console ID, as that console suffered a red ring failure and I no longer have it, which I would hope Xbox would understand as it was such a common failure for years. I do not understand how I am being prevented access to my gamer tag which I have jumped through hoops and offered every reasonable amount of proof. I am willing to ship the console to Microsoft for its inspection including the hard drive which still has my saved Data for [redacted]. I am open to working with Global Escalation again, however I tried every reasonable Avenue with Dave M. He may not have been as responsive as I would have liked, and avoided many questions, but he did insist that there was nothing that could be done. I offered more solutions, like shipping my xbox for inspection and received no further contact. I should mention that my original Revdex.com complaint was filed 5/26, and I have spent many hours on the phone and communicating through the xbox online chat & with tier 1 agents, whom have all been very friendly, helpful and understanding - they have gone as far as to agree with me that the account should be released to me, and many have mentioned special occasions where gamer tags are released to their rightful owner. I find it crazy that I've been an xbox live subscriber since the very original xbox and I have had such a difficult time with the Global Escalation team. If account security is so important, and since Global Escalation states there is no credit card on file for [redacted], what exactly is the security risk when I personally would have to re-purchase an xbox live subscription with my own credit card or paypal account anyway? All I want is my gamertag and access to my old DLC purchases. I am not understanding why I am under such scrutiny.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 4 and pen. With the information you provided in your claim, we were able to locate a service request on your account. Our records indicate that you have been...

in contact with an agent on the Escalations team who is now handling your case and working with you toward a resolution. We can see she has set up a new order for you and will be personally testing the Surface and pen together to make sure they work before sending it out to you.
Please continue to work with Ashley until you have received your new device and agree that a resolution has been reached. If you have any further questions or requests regarding this issue, feel free to contact her and she will be happy to assist you or provide more information.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation