Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, our records indicate you have been in contact with Microsoft Support. They were able to verify ownership of and therefore unlock your account, and explained that due to Microsoft Policy we are unable to offer you a refund for the services. At this time, this case is closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your device. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your repair issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Surface Warranty Terms we consider this matter closed.Upon review of your account, it was determined that the original Warranty of the device as well as the replacement warranty of the replaced device have expired. If you would like to set up a paid replacement of your device, please visit https://support.microsoft.com/en-us/devices to set up an out-of-warranty replacement. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
reflects no attempt at resolution after all this time. The response is canned arrogance with NO ATTEMPT AT PAYING RESTITUTION FOR MY ILL TREATMENT AND WASTED TIME!!!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 upgrade issues.  The Technical Support Escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your game.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I cannot get anyone on the phone because no one answers.  Secondly I went to send an email online, but I cannot do that unless I sign up for a microsoft
email address, which I do not want to do.  I should be able to contact them through my regular email account, but it seems I have to sign up for a Microsoft account.  When I hold on the line for customer service for over 45 minutes, I think that's a problem.  I don't seem to be able to contact them.  I will continue trying, but I don't really expect much at this point.  Still frustrated..now have a programs that don't work correctly and so far one has been lost due to this upgrade.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Microsoft has contacted me via email but has not yet resolved the underlying issue. A remedy is supposed to be in the works but I will wait to say the complaint is resolved until I see actual action. 
Sincerely,
[redacted]

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying you have experienced issues with Skype. I’m very sorry to readthat and I will gladly assist you further.I have checked ourrecords and can...

see that the unauthorized calls have now been refunded and theSkype Credit balance restored on the account.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because:  Contacting  someone else is nothing but a run around . Nowhere on the package did it say it was made by xbox . It did say Microsoft , One Microsoft Way , Redmond Washington
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear Patrick M[redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the Enforcement links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/29) */
Dear [redacted],

Thank you for contacting Microsoft Corporation via the Revdex.com. Upon investigating your claim it was determined that your resolution was within Microsoft policy. Our warranty agreement indicates that for...

this situation, the customer is responsible for returning the merchandise to Microsoft. Upon receiving the merchandise, Microsoft will proceed with the appropriate resolution to provide you with a working product.
I have provided a link with more information regarding the warranty terms for the Xbox One and accessories. Please refer to section 4 of the following link for information regarding your specific concern:
Xbox One Warranty
We apologize that we were not able to provide you with the resolution you have requested. Your feedback has been recorded and Microsoft considers this case closed.

Sincerely,
Microsoft Corporation

Hello,My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint through Revdex.com. I’m very sorry to read that you have experiencedissues with Skype and I will gladly assist you further.In order to be able to assistyou, we...

would need more information. Best way to get the fastest technicalsupport is to contact Skype Customer Service.Skype provides differentmethods of assistance if you wish to resolve the issues with Skype CustomerService. Different methods how to contact support can be found here: https://support.skype.com/en/faq/FA1170I hope theresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,[redacted] CustomerRelations OfficeSkype

Complaint: [redacted]I am rejecting this response because: The response does not solve my issue. I did not use another person's account like Skype had mentioned--I only have one. Moreover, the only probably here is that Skype receive money for a service that I still cannot use, and I have uploaded the statement from my bank showing proof of buying the service. My account information is as follows (email addresses): [redacted]@yahoo.com or [redacted].[redacted]@yahoo.com. Here is my username: [redacted].[redacted]. Please let me when my service is reconnected. Sincerely,[redacted] P.S. I had to pay $20 more dollars to keep my service running, and I would like a refund once this issue is resolved

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 printer driver.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. At this time, the only option for service will be to contact support and set up an Out of Warranty repair in accordance with the Warranty terms associated with your Xbox purchase. At this time, Microsoft considers this matter closed. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controller. If you would like to receive more information regarding an out of warranty replacement or go ahead and place the order, we can create a new case for you and an agent will contact you directly and discuss the cost with you. Please let us know in your reply if this is what you would like to do.
Sincerely,
Microsoft Corporation