Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue with one of our shuttles.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Service Request ID : [redacted]
Sincerely,[redacted]

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Microsoft Global Escalations would not initiate a return on the defective tablet.  Luckily, I went on to Microsoft's website and printed a return label and my card is now credited.  It's sad when Global Escalations won't abide by its company's own return policy.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface 4.  The Surface escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]Microsoft Case number: [redacted]Here is the most recent case number associated with this complaint. This case number relates mainly to outlook issues. I don't have the original case number when I first called Microsoft about issues with outlook back in July 2016, however hopefully this case number will provide you insight regarding the most recent string of issues.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account currency.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Skype's response indicates that it needs further information (my old email address) but the Revdex.com website doesn't provide a way to answer the response or to protect the privacy of the response.  I would like Skype to contact me directly by email so I can provide this information and get the credit attributed to my current email address.  When I sign in, all the accounts show up on the same page, so this shouldn't be a problem for Skype.  Alternatively, I want the Skype credit on the old email address (the [redacted] account) refunded to my credit card.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue. With the additional information provided, we were able to locate your service request to review your case. The Global Escalation Services team has thoroughly investigated this issue, and due to Microsoft policy we consider this matter closed. Our records indicate that the agent you were in contact with has offered all possible options for resolution, which were rejected. Additionally, because the purchase was made more than 30 days prior, we are unable to fulfill your request for a refund.
We apologize that we are unable to provide your desired resolution for this issue. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: It should not be that difficult to delete an account online. They should be able to also delete my account. They also should refund my money, it seems more like a money scam!!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: It did not address the problem of the refund for the games and add-ons I no longer have access to. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your technical support issue.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
It took a year to respond?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This does not mean that the complaint is terminated. I interpret this to mean that Microsoft is still to contact me to resolve/compensate for the destroyed computer.
At approximately 3:00 p.m. today, Microsoft, from an Indian branch of Microsoft, phoned me.  The gentleman said the original phone message had been rerouted to India, and he was in the process of addressing it.  My wife reviewed the details and the actions we took to repair our computer.  He indicated that he would review the situation and return a call tomorrow, Tuesday.  I believe that the original phone number given to my by the Geek Squad in Visalia, CA lead to this rerouting.  I had thought that the address would be sufficient to contact t Microsoft.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
There is no resolution provided. Having the tech support team look into the matter doesn't solve my issue.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have been contacted by reps from Microsoft technical team who could not fix the problem. Why would I want another tech person to contact me? We have exhausted the troubleshooting via Microsoft Community, Customer Service and Technical Support. I want results not more stirring up to find something completely lost by your product!Sincerely,[redacted]

please stop saying at this time Microsoft considers this case closed. It is not closed and I am not going to no preview forum, you are going to deal with my issue here and now.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]