Microsoft

Complaint: [redacted] I am rejecting this response because: The product (microsoft office) does not work properly and hasn't from day The fact that Microsoft is answering the Revdex.com a year after the complaint was lodged is an illustration of this companies gross incompetence and disrespect towards its customers.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This reply is a complete lie I have NEVER received an email from Microsoft or why would I be complaining??? I have still had no response to all of these case numbers: [redacted] Is the email reference from Kirk who apparently can help but I have sent him emails and he won't reply!Escalation case number [redacted] Case numbers [redacted] As you can see have been in contact many many times to no availSeeking financial compensation for games, Xbox subscription and the horrific customer service I have receivedPlus almost weeks without use of my Xboxplease could they email me on me on this email Sincerely, [redacted] ***

Dear Patrick M [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned Please understand that the Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comThe back of the card you purchased states that it cannot be used to purchase Xbox Live Gold subscription timeMicrosoft sells subscription cards that are different than the currency stored value cards Due to this, Microsoft will not be able to accommodate your request.Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.In order to cancel yourSkype Number, first of all make sure you sign into the correct Skype account onskype.comIn the middle of the page you see „Manage features“ and „SkypeNumber“Click on „Skype Number“ then „Settings“and „Cancel Skype Number“.In case you have anyissues or don’t see the „Cancel Skype Number“ under the Skype Number, pleasesend a screenshot of the page and we will look into it.In case you experience further issues, pleaseread the following FAQ on the Skype support page to get the instructions how tocontact Skype Customer Service: https://support.skype.com/en/faq/FA1170I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation regarding concerns with your purchaseWith the information you have provided we were able to locate a service request number that has been created for this caseOur records indicate that the investigation is still open, and an agent has been in contact with you to resolve this issueFor any further requests, please contact the agent directly Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live serviceWhile we always try to keep Xbox Live up and running, there are instances when the service will not be availableWe apologize for any inconvenience the outages have caused, but according to our Xbox Live Terms of Use, Microsoft is not liable for any disruption of Xbox LiveNo service credits will be issuedYour comments have been recorded and we appreciate your continued support of XboxSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Office Professional 2010 installation issue. The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution. Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with your upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The matter is not closed You have not righted the wrong You literally STOLE funds from my account Why is stealing ok for you?Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a gift codeWe have reviewed your case and while we understand your frustrations, we are unable to fulfill your requestsIssues regarding codes are quite unique to the rest, as currently, there is no way for Microsoft to know by whom a gift code was redeemed; all we know on our end is that it has been and therefore we are unable to replace itWe understand this may not be the answer you were hoping for and apologize that we are unable to provide your desired resolution Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me The issue umber is [redacted] , that's what I was givenI have SEVERAL things I pups upload for proof, but it will only allow me to upload one thing It would be nice to be called or contacted by the company to resolve this issue Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface repair orderAs the terms state, the Service Center reserves the right to refuse repair or replacement if there is any damage done to the device that is not a result of a fault in manufacturing If you would like to dispute this, please reach out to Microsoft support at support.microsoft.com or call 1-800-642-and they will be happy to help Sincerely, Microsoft Corporation

Hello,My name is Kaisa and I work for SkypeCustomer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com sayingthat you have experienced issues with SkypeI’m very sorry to read that and Iwill gladly assist you further.Please find detailed instructions how toremove a Skype account information and close an account on our support pagehere: https://support.skype.com/en/faq/FA142The best way to close your account is to choosethe correct topic on the contact form and contact Skype chat supportIn case you have an account that youbelieve shouldn’t be linked to your email, also report it the same way to SkypeCustomer Support.I hope this response has been helpful.Again, we apologize for any possibleinconveniences caused by thisI appreciate your patience andunderstanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Well thanks for committing Fraud I submitted this as fraud to my credit card company and just received my refund I tried to give you the opportunity to do the right thing, but as expected, you didn't I actually decided to upgrade to the xbox one s this week, but since I have no desire to do business with a company that is willing to openly commit fraud, I will be returning this Congratulations on losing a life long customer!! Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comAfter investigating the service request, it was found that a partial refund was provided within the day refund policy and no further refunds can be given due to the unauthorized purchase refund policy Microsoft considers this matter closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft wasted even more of my time, and then offered to do nothing There was no response to the issue that their insistence upon repair over refund is the reason this problem has gone unresolved for a year!Sincerely, [redacted] ***