Microsoft

Complaint: ***
I am rejecting this response because:
they didn't resolve anythingDespite my request to speak to an engineer that actually understood the problem, it never happenedDisappointing indeed
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
I have checked our
records and can see that the current balance on the Skype account is $
We give refunds in accordance with our refund policy in Skype’s Terms of Use
You can get a refund if:
You haven’t used any Skype Credit purchased and you make a refund request within days of that purchase (EU only)
You have a subscription that you haven’t used and that hasn’t expiredLearn more about Skype Number subscriptions
You’re experiencing technical issues, which we determine to be Skype’s fault
We can determine that your account has been taken over by a third party and used fraudulently
We can determine that Skype has charged you in errorBe aware that you must contact us within days of such charge being processedWe cannot give you a refund for charges that are more than days old
The latest Auto-Recharge Order was made on August 05, and therefore is non-refundable
You can use the credit on the account or make a Skype Credit gift to someone in your contact list
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional licensing issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:It doesn't fix the situation and my lost digital product(Games, movies, and other) from Microsoft account are lost/stolen with no resolution other than having information that is inaccurate in microsoft "security" systemInformation was provided to your excalation team, but when talking with your support team all information that was suppose to be private was given and proving it was my account, but your system continues to deny my accessCustomer support is not helpfulEven providing proof that outside source has access to my account through email saying someone from China is attempting to change my passwords and security information and Microsoft still does not belief my email or account is mineUntil I have full access, or money refunded, I cannot accept Microsoft attempts to resolve the situationSincerely,*** ***

Complaint: ***I am rejecting this response because: Elena A*** and her team are contractors with VMC consulting
NOT Microsoft employeesThere is no phone number to call backAll my emails in Febto her and her staff were NOT replied except oneShe made offensive comments several times and denied twice for the device to be tested by MS headquarter staff not her team since the 2nd replacement is also defective. She always calls during the window I informed her not to callI had to hang up on my health insurance to take her call a week agoYou and the contractors are dishonest, twisting truth and deliberately rip consumers with defective unitMy warranty deadline is closing and you have not honor my rights. Elena A*** continued to talk down to me and currently it is with tier two teamI demand this case be escalated to staff at headquarter not the contractor escalation team

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:*** is the request number started with Microsoft talked with microsoft personnel directly and did not get any help to resolve issueAttached are pictures from my email of my information being deleted and changedNow I can't get access to my account even doing thier recover processAlso, had to cancel all credit card information as they tried to make purchases without my authorizationi also got emails of purchases on my account with a credit card that is not mine and I will not be liable if the card used was stolen.
Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: this is a poor excuse to have the Revdex.com close this complaint, nobody had contacted me still, I don't know who will contact me so that I may follow upPlease don't close this complaint until the business gives a contact number and name, this is the very reason why I'm complaining in the first place, nobody ever had gotten back to me and the clock keeps ticking and all the business does is ignore the fact that they sold me a defective laptop and don't want to reimburse me my money
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with an Xbox game promotionWe were able to validate your account and locate a service request with the information provided in your claim, and we see that you have been in
contact with Microsoft Support regarding this issue. As the agent explained, this promotion is no longer offered which is why you are seeing the full price charged at checkout. At this time, your best option is to purchase the game at standard price, or wait for another promotion in the futureWe apologize that we are unable to offer your desired resolution and appreciate your continued support of Microsoft productsMicrosoft considers this case closed
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleIn our last response to your claim we presented the options available for your console issueIf you want to have your console repaired at no cost, you can use the prepaid label that was provided to you when the last repair order was createdOnce our service center receives your console, it will be repaired and sent back to youSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I have no desire to spend hours on the phone arguing with people who are rude, dismissive and don't speak English very wellThey did not fix my problem and whatever they did ruined my computerI just want my fee refundedI prefer this to handled by the RevDex.com.Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the following information from the Microsoft Store Terms of use, Microsoft will not be taking further action on this claim:
23. ERRORS ON SITE
We work hard to publish information accurately, update the Website regularly and correct errors when discoveredHowever, any of the content on our Website may be incorrect or out of date at any given timeWe reserve the right to make changes to the Website at any time, including to product prices, specifications, offers and availability
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: ( Code of Conduct) does not apply to Kids playing M-rated games like call of duty screaming and cursingWomen dressing provacitivly on Mixer for viewersSocial clubs that gang up on you and report you These are just some examples.
Sincerely,
*** ***-***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issueAfter reviewing your account history and service request number, it appears you had a conversation with one of our customer service agents back in May regarding this issue
Our agent was correct in stating that by visiting the following site you will be able to purchase a Kinect adapter and that we will not be able to provide one at no cost, as the promotion involving free Kinect adapters for the Xbox One S ended in March 2017: (www.xbox.com/en-US/xbox-one/accessories/kinect/kinect-adapter) Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” (www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation