Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue on your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PCAs stated previously, the Global Escalation Services team has thoroughly investigated this case, and we have offered all we can to resolve this issue, however all offers for resolution have been rejected
At this time, we are unable to provide further assistance and will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
The issue was never resolvedI received the last response from a help desk member under ticket # ***They told me there is nothing they can do and to let them know if they can be of more assistanceObviously, if they said they can't do anything for me, how can they be of more assistance?
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/30) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the time frame has been two years now and still no resolution. The company does not intend to settle the complaint by refunding my paid funds of $149.00. Just bad business practice of prolonging settlement. In other words, Microsoft take no responsibility for its defrauding customers using its incompetent employees providing poor customer service
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your e-mail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
They did not resolve anything yet, just had me email them a copy of my receipt from groupon and have yet to respond.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requestedAs the agent explained, if it is determined that the console has been tampered with by our repair center, the decision is final and the repair center is no longer able to service your deviceFor this reason, we consider this matter closedWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised Skype accountWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
if customer support was easy to use then this issue would have been fixed Have someone call me
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
The Case Number provided by the MS tech is ***After leaving my computer at the Willow Brook store in Wayne NJ, it was determined that Windows cannot operate on my Dell LaptopTechs restored it back to Windows In doing so, several software and programs were removed including my virus protectionI had to go back to my local company, Telstar Computers and have them reinstall the lost virus softwareThis cost me $for a new virus software license any my timeI can provide receipts for this upon requestI also spent my own gas and time driving to a store (two 2-way trips for a total of miles)In total, I was without the use of my computer for nearly a month and half due to MS automatic scheduled upgrades from Windows to Windows This virtually rendered my computer uselessI had to spend hours of my own personal time to try and get in touch with MS supportMS support is very difficult to get in touch with and literally takes over an hour at times to reach a person, just to get transferred around and then the call gets disconnected
I would like to be reimbursed for the expense of the virus software and for the miles I spent driving to bring this computer into MS store for repairs ($for virus software and $for driving miles - please note IRS current business expense for reimbursement for mileage is $/ mile)Additionally I would like to be compensated due to loss of use of my machine for 1-1/months due to MS unjustified and unauthorized upgrade which damaged my computerThis is a terrible thing Microsoft has done and I am a victimI still have many more hours of re-downloading software and getting my computer back to the state it was in prior to Microsoft destroying it
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your promo codeWith the information you provided in your claim, we were able to locate your service request regarding this matterOur records indicate you have continued to
work with an agent toward a resolution since first filing this complaint, and he is happy to continue assisting youIf this issue has not yet been resolved, and you are still experiencing issues with your product, please reach out to him with any further questions or requests
If you are still unable to resolve this issue, please let us know and we will be happy to further investigateWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***
The reference number is ***Sincerely,*** ***

I have received no resolution from company

Complaint:
***I am rejecting this response because: I have spoke to xbox agents several times and they always have a excuseThen they sent me a email giving me a day xbox live credit but didn't include the code for itSo once again I contacted them and they refused to make good with the credit offer they sentMy console sopped working on December 10th, and I entered it to them and they sent a replacement to the wrong address when I got it days late because of address I hooked UT up and it didn't workSo once again I had to send it to them and they again and they being rude about itI've been paying for Xbox live for months wthout a working consoleThen they call me about the issue with console and credit for Xbox live and refuse to do anything about it and are rude to me.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have contacted Microsoft Support on numerous occasions and have been very unsuccessful in getting the help or resolution to this ongoing issue.I have even gone as far as going into the forums on xbox.com to ask for help from support on the site with this issue and stay nothing.I would greatly appreciate this matter be looked into further and hopefully resolved in a satisfactory and successful manner
Thank you,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your replacement. We apologize that the device you have received is not as it should beA case has been created for this issue under the service request number *** The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation