Mineko Marine

Dear [redacted] Thank you for contacting ProFlowers regarding your recent orderWe know how very important it is to meet your expectations; please accept our most sincere apologies for any inconvenience we may have causedWe have applied a full refund in the amount of $to the payment method used on your orderWhile [redacted] codes are not refundable unless contacting [redacted] directly, your code [redacted] has replenished, and the same code can be used on your next orderPlease note that this code is bound by the same terms and conditions along with the original code (please refer to your [redacted] voucher)To use the code, enter or paste it into the “Special Codes” box on our website The box can be found in the Shopping Cart, on the Billing page, and on the Order Review page You only need to enter the code once You can also use the code when ordering by phone Please remember that the code cannot be combined with other promotions or discounts If you have already placed your order, please let us know and we can either apply your promo code to your order or refund you the appropriate amountOnce again, please accept our apologyPlease do not hesitate to contact us with any additional comments or concerns you may haveTo reach us, you may email us at [email protected] or call us toll-free at [redacted] We are available Monday through Friday, from 7:AM to 6:PM Pacific Time Best Regards, [redacted] **

We have issued a full refund to this customer and email confirmation of this along with our sincere apologies [redacted] Customer Service Specialist [redacted] FTD Companies, Inc Eastgate Mall I San Diego, CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

As requested we have issued a full refund back to our customerWe sincerely apologize for this poor experience and have reported it to the management of [redacted] for further review Regards, [redacted] Customer Service Specialist [redacted] * [redacted] An FTD Company ––––––––––––––––– FTD Companies, Inc Eastgate Mall I San Diego, CA

Dear Customer, Thank you for contacting ProFlowersWe sincerely apologize for the negative customer service experienceOur records show that a full refund, apology and compensation were requested on this orderWe processed a full refund on 8/30/The email I sent on 9/1/confirmed the refund and included an apologyWe also can confirm that a $Make Good Coupon was sent to you in regards to this orderWe can confirm that the Make Good Coupon was received as it was just used on the new order that was placed on 9/6/ [redacted] Customer Service Specialist [redacted] FTD Companies, Inc Eastgate Mall I San Diego, CA

To Whom It May Concern, We sincerely apologize for Ms [redacted] ’s negative experience with the order she placedWe offer a day freshness guarantee and a 100% satisfaction guaranteeMs [redacted] contacted us on 2/13/via email advising of her disappointmentWe offered her a choice of full refund, replacement or store couponMs [redacted] responded to our offer on 2/15/requesting a full refundA full refund was processed in the amount of $Again we apologize for Ms [redacted] ’s disappointmentPlease let us know if you have any questions or need further assistanceRegards, [redacted] Special Programs Support Agent Customer Service Specialist T 877-780- [redacted] Ext [redacted] F 858-638- [redacted] E [email protected] An FTD Company FTD Companies, Inc Eastgate Mall I San Diego, CA FTD | ProFlowers | Shari's Berries | Personal Creations | ProPlants | Cherry Moon Farms

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hello Team,Thank you for advising us of this customers' concerns, we apologize for any delayWe have refunded this customers order in full and have submitted the customers information to have the call reviewed, to ensure this experience never happens again We have emailed this to the customer along with an apology gift code.Please let us know if we can be of further assistance.Thank you, [redacted]

Good Day, In regards to ProFlowers order number [redacted] The amount of the order was $Of that amount, you were charged $That cost was refunded in fullThe purchase amount of the voucher is not provided to ProFlowersThe $purchase amount is given to [redacted] We can not refund you this $cost as it was not provided to usIn order to receive the $back from [redacted] please contact Customer Support at (888) 664-or by email at support@ [redacted] .comWe have contacted them and notated your account confirming that a refund is expected

Good Afternoon, We have reiewed the customer's order [redacted] and see that he order has been refunded in full as of May 10, 2015Sincerely, [redacted]

Revdex.com: It’s been two days since they stated I was issued a full credit but we haven't received the credit as promised yet!!! Regards, [redacted]

Good Morning, I have reviewed this customers account and permanently unsubscribed them from any email promotions It may take up to weeks for the system to completely clear itself out.Our sincere apologies for any inconvenience.Best regards, [redacted]

To Whom It May Concern, We sincerely apologize for [redacted] negative experience with his order [redacted] placed his order on 2/12/at 7:AM to be delivered next day 2/13/During the order process when selecting a delivery date the calendar shows all orders as having a “Standard Delivery Fee” premium shipping days read, “Standard Delivery + $9.99, $14.99.” Prior to the customer confirming an order they are taken to an order review page which shows the item ordered, recipient name and address, billing name and address, card message and all costs associated with the orderThe customer then has to click a button that they agree to the order and wish to confirmWhen placing an order for next day delivery the order processes immediately and we do not have the ability to cancel or modify the order [redacted] called in at 8:am stating that that delivery fees were too high and wanted to cancelBeing that we were not able to cancel the order we issued a full refund in the amount of $The order was still processed and was delivered to Joy and [redacted] on 2/13/at no charge Again we apologize that [redacted] does not agree with our shipping feesPlease let us know if you have any questions or need further assistance Regards, [redacted] Special Programs Support Agent Customer Service Specialist [redacted] ***

Good Morning, We have reviewed this customer's account We apologize that a refund was never processed I have refunded order # [redacted] in full,$64.95.Please allow 5-business days for this refund to process back to the customer's payment method.Best regards, *** [redacted]

We have issued a full refund of the order as requested and emailed confirmation of this to our customerWe did try to reach our customer by phone as well but there was no answer Regards, [redacted] Customer Service Specialist [redacted] F [redacted] E** [redacted] An FTD Company ––––––––––––––––– FTD Companies, Inc Eastgate Mall I San Diego, CA

Good Afternoon, We have reviewed this customer issue and have reached out to him via phone and email We are happy to refund his expired Store Coupon Once he cx calls in we will process a refund manually as the transaction is no longer available in our systemSincerely, *** [redacted]

Hello ***,Thank you for bringing this matter to our attentionWe have reviewed this customers comments and can confirm that their order was cancelled The order had become non-modifiable and a stop shipment request was sent to the supplier We had released the authorization holding the funds for this orderThe customer was never charged therefore they will not be receiving a refund If the customer checks their billing statement they should note that Shari's Berries does not appear on their statementIf there is anything further can we can assist with, please do not hesitate to contact us.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] however the refund was not issued until after October 6, It was not issued at the time ProFlowers stated to the Revdex.com that it was, hence my reason for not calling them backProFlowers requested a call when I receive the refund not beforeAs of today the refund has been receivedThe issue resolvedWill not conduct business future business with ProFlowers Regards, [redacted]

To Whom It May Concern, We sincerely apologize for [redacted] 's negative experienceWe understand that our sister company Florist Express was not able to find a local florist to accommodate his request for a specific color flower for his arrangementInitially a partial refund was issuedI see in our system that a full refund has been processed in the amount of $I tried to reach [redacted] e by phone to confirm that his refund was received and to make sure that everything was taken care of to his satisfaction but was unable to reach himAgain we apologize for this experiencePlease let us know if you have any questions Sincerely, [redacted] Special Programs Support Agent * [redacted] * [redacted] * [redacted] an FTD Company FTD Companies, Inc Eastgate Mall I San Diego, CA [redacted] ***

Good Afternoon, We have reviewed this customers order # [redacted] and see that the order was in fact deleted and that the pending authorization in ***'s [redacted] was voided s of Please see the account notes belowOrder was deletedProcessed reversal (Unique Transaction ID # [redacted] ) Sincerely, [redacted]