Missionary Auto Sales, Service & Salvage

We have made the business decision to credit adjust the account for the 4 manual invoices issued in December 2015. Your January invoice mailed today, so the credit will reflect on the February invoice.
Thanks,
Jodi L[redacted]
Compliance Coordinator

Thank you for providing the service address associated with the Customer’s Statement of the Problem comments. After researching the account, we find that the account flowed with our electric power supply for 7 service periods, from April 29 through October 26, 2011. The account canceled our...

supply services by the customer switching to another supplier. Payment was remitted twice during the time IGS Energy serviced this account. Service was paid through August 12, 2011. Thereafter, the account has remained unpaid. The account was turned over to a third party collections agency, [redacted] as of December 1, 2011. The customer can contact [redacted] at ###-###-####. The customer would need to make payment arrangements with [redacted] and discuss with them the parameters around getting the bad debt removed from credit bureau agency reporting. Thanks, Jodi L[redacted] Compliance Coordinator

Good Morning,The
account in questions was enrolled with IGS per the [redacted] Township aggregation
program. I have attached a copy of the opt-out letter for your review. The
account is has been cancelled per the customer request. The account was not enrolled by a door to door...

agent.
 Thank you,Tara Chapman

The third party marketing vendor, Platinum Advertising, informed us
they have been unsuccessful in reaching the complainant, by phone. Therefore we
will provide the contract information for the complainant to reach out: 
[redacted]
  
Thank you,
[redacted]
Compliance Coordinator

Hello-Just emailing to inform you that my complaint has recently beenresolved. The supervisor with IGS Energy just called me back and walked methrough all charges and offering further education.Thank you,

We
are unable to locate an established account using the phone numbers and name
provided. Please provide an account number and/or service, so we can research.
Thank you,
[redacted]
Compliance Coordinator

This change should not have been made without my authorization.  Secondly, I have never received any documentation from IGS including an agreement or letter that would have given me the opportunity to cancel this service.  Thirdly, I only became aware of the change when my February electric bill had increased $30.00 over the normal monthly charge which is when I originally learned my service had been switched from [redacted] Power to IGS so I requested the service from IGS to be stopped.  [redacted] Power told me it would take one billing cycle and the service from IGS would be discontinued on April 1, 2015.  The March electric bill with IGS was $208 for the month; 9.09 cents per KWH versus 5.29 cents per KWH that [redacted] Power would have charged.  I assumed this was IGS saying goodbye, but when I received my April electric bill it was over $100 and I saw IGS was still listed on the bill.  I called [redacted] Power and they told me IGS renewed my contract after I had it canceled.

Refer to the attachments that disclose that the terms of our sales agreement, very clearly outlines that Billing would contain IGS Energy’s natural gas charges plus taxes AND [redacted]’s distribution and other applicable charges. The account is being invoiced as contracted, therefore no refund is...

warranted.
We appreciate the opportunity to address this inquiry,
Jodi L[redacted]
Compliance Coordinator

The cancellation process can take 1-2 billing cycles to
complete, based upon where the meter is at in the read cycle. So that brings us
to 12 months available for adjustment. The $16.28 adjustment reflects the
actual rate difference between the supplier and utility rates for the service
periods, in question. No further adjustment is warranted.
Sincerely,
[redacted]
Compliance Manager

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

We are working with the utility and PUCO regarding the customer’s concerns. We’ll be following up with the customer accordingly.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I received a statement in the mail today showing zero balance. I will try to believe you that collections has been notified and will not contact me. If something surprising happens again, I will re-open this complaint.

As disclosed in the terms and conditions of our service agreements, when a prospective customer does not meet credit standards or cannot demonstrate satisfactory credit, Dynowatt and IGS Energy reserves the right to request an initial deposit up to five (5) days prior to the Commencement Date. If an...

initial deposit is required, the prospective customer may refuse payment and cancel this Agreement without penalty at any time prior to five (5) days before the Commencement Date. A deposit may also be requested if a prospective customer is delinquent in payment more than once in a twelve (12) month period or have been disconnected at least once in a twelve (12) month period. The deposit will not exceed one-sixth of the estimated annual billings and will accrue interest at the rate specified by the Public Utility Commission of Texas (“PUCT”) if held for more than thirty (30) days. If you qualify for the PUCT rate reduction program and Dynowatt requires a deposit in excess of $50.00 from you, you may pay the required deposit in two equal installments pursuant to PUCT regulations. Any deposit will be returned following the closing of your account(s) and the payment of any outstanding invoices.
IGS Energy is holding Mr. [redacted]’s deposit, currently amounts to $328.33, on his account. In line with the terms and conditions of our service agreement, the deposit will be refunded once the account closes and the account is paid in full. The move out date on Mr. [redacted]’s service address is scheduled for August 31, 2015. We will apply it to the outstanding balance on the account first and then refund him the rest (if any).

Thank you for the opportunity to address this complaint,

Can you confirm
the account holder’s name and your relationship to the account holder?
 
Thank you,
[redacted]
Compliance Coordinator

We appreciate the opportunity to address this inquiry, unfortunately we are not locating an account using the name, address and phone number provided. Could you provide your account number so we can research this further?
Thanks,
Jodi L[redacted] Compliance Coordinator

Our records show:
1) The customer authorized enrollment (to change his rate) via third party verification call recording, attached, on December 11, 2015. The contracted rate was fixed at 6.79¢/kWh through a period of 12 months. During this verification, reference 6:15 in the recording, the...

customer affirms that it was his understanding that if its decided to cancel this agreement within 7 calendars days, the cancellation would be subject to an early termination fee of $100.
2) See the attached a copy of our supply agreement to which Ms. [redacted] had agreed, that we mailed following the enrollment. Upon receipt of the terms and conditions, the customer had seven business days to review and rescind the agreement without penalty. Since no attempt to cancel within the rescission period was made, the enrollment was deemed valid. Our agreement further discloses “I understand that if I switch my service to another supplier or back to the EDC an EDC switching fee may apply under the EDC’s tariff and if I return to the EDC sales service I may not be served under the same rates, terms, and conditions that apply to other customers served the EDC. I understand that if I switch my service to another supplier or back to the EDC an EDC switching fee may apply under the EDC’s tariff and if I return to the EDC sales service I may not be served under the same rates, terms, and conditions that apply to other customers served the EDC. served under the same rates, terms, and conditions that apply to other customers served the EDC.”
3) As disclosed in the terms and conditions, a $100 cancelation fees applies upon the customer providing notice of intent to cancel. To date we have not gotten this intent from the customer. The account is ACTIVE and flowing; the complainant made mention of another supplier, could it be that this complaint was meant for that company?
Thank you for the opportunity to address this complaint.
Thank you,
Jodi Lewis
Compliance Coordinator

Thank you for confirming that you didn’t move residences and that the
City of Bowling Green account, associated with the phone number provided is not
your residence.
 
With respect to your account, in the Village of Elmore, we have
provided a copy of the letter that was mailed in October of 2014 informing the
community of the aggregation program they initiated. Per your request, we have
canceled our supply services and returned your account back to the local
utility for supply services.
 
Thank you,  
[redacted]
Compliance Coordinator

I never received any notice of the change in service from this company. I noticed the charges from [redacted] on my [redacted] bill in January of 2014, and contacted the company immediately to cancel services. The signature on your agreement is NOT mine, I have provided proof of that. The voice you claim to have is not mine, I was in fact at work at the time of the sales visit, I can provide proof of that as well.  After the [redacted] account was canceled, all door to door third party sales reps were denied communication,  and there is no agreement after the forged agreement dated 10/24/2013 for the [redacted] services which were canceled in January of 2014. The fact remains that I never physically signed for, nor verbally accepted, any contract or terms with IGS, ACCNET ENERGY, [redacted], or any other third party gas suppliers at any time. These charges are fraudulent,  the contract is forged, and I want my money back in full.[redacted]

I have NEVER lived in Bowling Green, Ohio.  Ever.  I have NEVER had any utility in my name in Bowling Green, Ohio  Ever

Upon cancellation budget billing trues up and the variance amount comes due. No refund is warranted.   The customer switched suppliers, effective March 24, 2016. The account has a zero balance after remittance posted on April 7, 2016.   Regards, Tara C[redacted] Compliance Manager