Missionary Auto Sales, Service & Salvage

Customer payments are collected by the utility, and
then the utility forwards on the portion of the payment for energy charges on
to us, the supplier.
 
We apologize for any confusion caused. Our records show
that the timing of our final payment notice crossed with the posting of...

the
payment from the utility. The account is active an remittance has been posted.
 
Thank you,
[redacted]
Compliance Coordinator

I should be compensated damages because I terminated them for 14 months and I think im due more than 16 dollars

As we’ve previously detailed, utility and supplier charges are separate. The customer shortpaid the utility invoices resulting tin supplier charges going unpaid. The June 2015 payment brought the supplier charges current. No refund is warranted for this payment. Again, as a courtesy, IGS Energy forgave the additional $14.15 in bad debt that accured and went upaid for the final two service periods the customer flowed with our natural gas supply. And out of courtesy we have recalled this bad debt from credit bureau reporting. Thank you,Tara ChapmanCompliance Manager

January 8, 2015 2:43PM EST
 
According to the Public Utilities Commission of Ohio, local communities
are allowed, by law, to join their citizens together to buy natural gas and/or
electricity as a group and thereby gain "buying power" to solicit the
lowest price for the group's natural gas and/or electricity needs. This is called
Governmental Aggregation. Click here
for information the PUCO presents to help you understand the process.
 
We have no record of your call in October to cancel. We have processed
your recent request to cancel and are waiting for your local utility company,
Columbia Gas of Ohio, to assign drop effective dates.
 
Thank you,
[redacted]
Compliance Manager

I am rejecting this response because:I am listed on the account please do you part in asking a [redacted] Power Rep. I have been on this account since it was opened.

We acted in a good faith effort as a [redacted],
whom identified himself as the spouse, and gave authorization to enroll the
account. Upon receipt of the terms and conditions, the customer had three
business days to review and rescind the agreement without penalty. Since no
attempt to cancel...

within the rescission period was made, the enrollment was
deemed valid.
 
After careful review and consideration of
your complaint inquiry, we contacted the third party marketer and they advised
that the sales agent is no longer employed. We made a business decision to
cancel your account and return you to [redacted] without penalty; per your call
request of March 16, 2015 we submitted your cancellation request to [redacted],
whom determines your switch back date. This can take 15 to 45 business days
based upon where your account is at in the meter read cycle to return the account
back to them for service.
 
We will monitor the account for the drop effective
date, after which we will perform a savings analysis and reimburse the
difference (if any) you paid to us versus what you would have paid to [redacted] had
the unauthorized third party switch not occurred.  We will reimburse any rate differences for
service from 1/3/15 – the drop effective date. It typically takes 2-3 business
days after we receive final usage reads to invoice. Once the invoice issues, we
will begin the analysis.
 
Thank you for the opportunity to address your concerns.
 
Sincerely,
[redacted]
Compliance Coordinator

IGS is a supplier. [redacted] is the
utility.
 
Natural gas was supplied to the service
address and utilized.
 
Supply (Energy) charges are billed by
the supplier.
 
Transportation and Delivery charges
for the natural gas supply are billed by the utility.
 
The adjustment is for the energy charges
over and above what the utility’s supply rate was for each service period. The
total energy charges for the 4 service periods amount to $291.00. After the
adjustment the energy charges amount to $219.51, which are due and outstanding.
 
Had the enrollment never occurred the
$219.51 would have reflected on the invoice from PG&E. We are willing to
work with the customer to arrange a deferred payment plan. Please call ###-###-####
to arrange payment and avoid collection activity.   
 
Thanks,
[redacted]
Compliance Coordinator

I shud be compensated more for the 14 months they illegally billed me

Our records show that the 9/5/14 enrollment request failed, as the utility company, NIPSCO never responded. This means the service address of 694 [redacted] Peru IN 46970, never flowed with Border Energy natural gas supply.  
 
Thank you for the opportunity to address this complaint.
 
Thank you,
[redacted]
Compliance Coordinator

We
acted in a good faith effort when as female voice, whom identified herself as
Ms. [redacted], gave verbal authorization to enroll the account on a third party
verification audio recording.  A copy of
the written sales agreement was also left with Ms. [redacted] after she authorized...

verbally
and consented to sign on October 24, 2013. In addition, a copy of the terms and
conditions was mailed to the service address on October 24, 2013. Upon receipt
of the terms and conditions, the customer had three business days to review and
rescind the agreement without penalty. Since no attempt to cancel within the
rescission period was made, the enrollment was deemed valid.
 
Per the complainant’s call of
February 2, 2015, we were able to ascertain that the third party verification
was completed by the complaint’s mother. Per the complainant’s request, we processed
a cancellation of our supply services. As disclosed, the account will not be
accessed any early termination fee and cancelled without penalty. The account
flowed on the 36 month fixed rate contract with our service from October 11,
2014 through February 10, 2015. After careful review and consideration, we have
made a business decision to re-rate the account back to what utility rate, as
if the enrollment never occurred.
 
Thank you
for the opportunity to address this complaint.
 
Thank you,
[redacted]
Compliance Coordinator

Our records show the account is inactive; our supply service canceled effective March 13, 2015 per the customer’s wife’s, Helene, call on February 25th.
Thank you for the opportunity to address this complaint.

Thanks for the update. Let us know when you get the payment history back from the utility companies, you can contact our Collection Department, ###-###-####, and discuss this further and work on a resolution.
Thanks,
Jodi Lewis
Compliance Coordinator

I have proof that I just located yesterday whereas the third party company did pay my bill for that month. I have nothing to do with Nicor not paying them. I will be faxing over my proof shortly. Thanks!
.

Good Afternoon, A cancellation will be processed.Thank youTara C[redacted]

Our records show
that the account was enrolled via the utility company’s referral program. We
will have to defer the customer to PECO for answers to her concerns. PECO customer
service can be reached at ###-###-####.
PECO assigned an
effective supply flow date of December 12, 2014. Per this inquiry, we have
processed a cancellation request to return the account back to the utility for electric
supply service.  PECO will assign a drop
effective date; this could take 1-2 billing cycles based upon where the account
is at in the meter read cycle.
Sincerely,
[redacted]
Compliance Coordinator

Our records show that per Ms. [redacted]’s call of February 3, 2015, our customer care center agreed to write
off the supply portion of the invoice, do to the confusion around the
outstanding credit she has with the utility company. Further they processed the
cancellation request and SOUTHERN...

CALIFORNIA GAS assigned a drop effective date
of 2/23/15, to return the account back to the utility for supply services. The
customer can expect to see our supply charges (dual billed) for service from
1/22 – 2/23/2015, which we will also write off, once they are invoiced.   
Thank you,
[redacted]
Compliance Coordinator

Our response is as follows: We have attached copies of the budget bill letters and the drop letter mailed to the customer with zero inquiry thereafter.  Our records show that the customer switch supplier, effective March 24, 2016. Upon cancellation budget billing trues up and the variance...

amount comes due. The account has a zero balance after remittance posted on April 7, 2016. We appreciate the opportunity to address this inquiry. Thanks,Jodi L[redacted] COMPLIANCE AFFAIRS COORDINATOR

I am rejecting this response because: There are two bills involved in this settlement. The first was billed for 363 kilowatt hours at 7.59 pkh versus Met-Ed 363 kh at 6.02 pkh. A difference of $5.70. The other bill was 2014 kwh @ 7.59 perkh for $152.86. Met Ed is 2014 kwh @ 6.02 per kh a total of 121.24. A difference of @31.62.
The total settlement should be $37.32. I did speak with Lance B[redacted] and he did offer $19 and change which I did not accept. I never agreed to that figure and I made Mr. B[redacted] aware that the offer was low and not what the company charged at all. I want the figure of $37.32 as a settlement and I will not communicate any further until that is agreed upon or the PUC will be notified along with Mr. Scott W[redacted] and the horrific treatment I am receiving. 
Regards,
[redacted]

:they have yet to provide any written and signed contract. The time period of 4 months makes no sense whatsoever. I never received anythjng in the mail re: IGS and agreeing to settle for an amount I don't owe makes even less sense. We are on a fixed disability income and this is not right at all. We will continue to research our rights regarding this matter.

I could care less about Bowling green.  Hard to keep track of your complaints?  I am in Elmore.  I did NOT get an opt out letter!  I called and cancelled on October 30, 2014.  The girl on the phone represented herself as a part of [redacted] Gas.  Just because a city or town elects IGS, a resident still has the option to decline!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I did.  I have proof I called on Oct 30 and spoke to IGS for 8 min and I declined!!!!  You did NOT send me an opt out nor did you cancel me on Oct 30!!!!!