Missionary Auto Sales, Service & Salvage

In our July response, we attached zip file attached three documents, one of which was an excel spreadsheet which details the zero balance on the accountFor your convenience we have unzipped and re-attached the spreadsheet As stated in our July response, the delayed posting of the check refund to the accounts receivable summary resulted in a collections letter being mailedThis can be seen on the excel spreadsheet referenced above We would ask the Revdex.com to please close this inquiry as the PUCT has doneThe error was addressed and the account is inactive with IGS Energy and reflects a zero balanceThe error in sending a collections letter did not result in the negative balance being reported with national credit reporting agency Thanks, Jodi L***Compliance Coordinator

This wasn't disclosedI didn't have nor do I have issues with ***Nor do I have issues with themYour computer is the one who charged me through themAs I stated before the wording on the agreement and via phone is advertising therefore those contracts should be fraudI will wait for the refund owed to me since all the information wasn't provided correctly nor accurately & after several attempts to cancel it wasn't done right away but until about months

Our records show no contact from the Customer, on or about March 26, The number provided with the complaint is the number we have on fileIn fact this year we have no record of the Customer calling our Customer Care department prior to September 20, when he communicated his intention to
cancel the Gas supply contract with IGS EnergyHis utility company, *** * ***, assigns the drop effective date which returns the account back to the utility for natural gas supply serviceThe cancellation was processed without penalty as disclosed in our contract (attached for convenience)No adjustments are warranted We appreciate the opportunity to address this inquiry Thanks, Jodi L*** Compliance Coordinator

Ms
***’s account flowed with our supply service for years and the account was
processed in a timely manner per Mr***’s January 21, call requestWe
find that Ms*** authorized enrollment, on April 21, and since no
attempt to cancel within the rescission period was made,
the enrollment was
deemed validFor months, payments continued to be remitted for our supply
charges which are clearly listed on the *** Gas of Kentucky (CKY) billNo
refund is warrantedPer Mr***’s January 16, call request, we processed
the request for cancellation of our supply agreement, without penaltyThis
process can take the local utility company, CKY, to billing cycles to
complete, based upon where the account is at in the meter read cycle
We have added the service
address to our Do Not Solicit listWe have no email or phone number on file
for Ms***
Thank you
for the opportunity to address this complaint
Sincerely,
*** ***
Compliance Coordinator

We have attached a copy of the verification call
recording wherein Ms*** authorizes enrollment in our Fixed Rate of $
per THERM through a period of months on January 26, Our offer was for
a fixed rate, no guaranteed savings were promisedOur records show the account
was
invoiced according to the terms of our natural gas service agreement, also
attached
Per the
customer’s call on April 7, call, we processed request for cancellation of
our supply agreement, without penaltyThis process can take to billing
cycles to complete, based upon where the account is at in the meter read cycle
The utility company, *** *** *** (***), assigned a drop effective
date of April 28,
Thank you
for the opportunity to address this complaint
*** ***Compliance Coordinator

We have added you to our internal Do Not Solicit list

Thank you for bringing this matter to our attention.    Our records show that an IGS Home Energy Consultant (HEC) visited the residence once, on April 20, 2017. We have forwarded the concerns to our Sales Manager, who attempted to reach the complainant, unfortunately the phone number...

provided rings as disconnected. The manager then spoke with the HEC and re-trained him to simply leave the residence if/when a consumer complains about multiple visits. IGS is unable to speak to how many other suppliers may be soliciting within the Milford, OH area.     Per this inquiry, we have added your contact information to our Do Not Solicit list.   Thanks, Jodi L[redacted] Compliance Affairs

Check # [redacted] was issued on October 6, in the amount of $19.13. Check # [redacted] was issued on November 9, in the amount of $33.94. Together these two checks equal an amount of $53.07.   The supervisor had the $19.13 check mailed to the service address of [redacted]. Per your Revdex.com inquiry, I had the $33.94 check mailed to the address provided with your complaint: [redacted]. Do you check the mail received at your service address, maybe the $19.13 check went unopened?   Thanks, Jodi L[redacted] Compliance Affairs

I was sent a past due notice for $22.51 since I made the initial complaint to Revdex.com. I would like this assessment of $22.51 waived as well. If the business refunds the $150 and waives the $22.51 I will accept the offer.

The account was enrolled in October of 2014. Another copy of contract is attached which was authorized via wet signature and verbal, third party verified call recorded, authorizations to enroll the residence with our natural gas service. Since no attempt to cancel within the rescission period was made, the enrollment was deemed valid.
The account was placed into collections after nonpayment of supply services from 10/12/2015 forward. The past due balance amounts to $207.30 (4 service periods from 10/12/2015 to 2/16/2016). The current balance amounts to $37.06 (service period from 2/16 to 3/16/2016) bringing the total account balance to $244.36, which is due and outstanding.
Complaint was made 12/14/2015, which was mid meter reading cycle. Our 12/17/2015 request to [redacted] to cancel failed to process and the cancel request has been resubmitted and [redacted] has assigned a drop effective date of 5/13/2016, to return supply service back to the utility. This means there are at least two more service periods remaining to invoice with IGS Energy supply charges.
To reiterate the response from December 17, 2015, we agreed to process the cancellation without penalty and advised the process could take 1 to 2 billing cycles to complete, based upon where the account is at in the meter read cycle. As previously stated, unfortunately the account didn’t cancel in a timely manner, so in order to resolve that we will refund the difference, if any, in rates between the utility ([redacted]) and supplier (IGS Energy) from 2/16/2016 forward. We have applied a credit adjustment in the amount of $22.75 for supply from 2/16-3/16/2016. We will monitor the account for final two service periods and then apply the remaining credit adjustment, due to rate differences, if any for supply from 3/16-5/13/2016.
Collection activity will continue until the account is brought current. $244.36 minus $22.75 brings the outstanding balance due to $221.61. Payment arrangements can be made by calling IGS Energy at ###-###-####, Monday – Friday 8am-9pm EST and Saturday 9am-3pm EST.

As I stated to Recovery one, I did not need to hear a recording because I already knew that I  Did Not Sign Up for their service. Recovery One said correspondence was never acknowledged. If I had known that they were On my credit report, I would have tried to clear Up their mistake 2 years ago when they claim it began. How can they come to me two years later and claim just because they have recordings that they think or feel match up , makes them entitled to take money from me. I hear about re-sellers all the time. I know how they have added service without written consent to customers other than theirs. This cannot be legal and I hope this is investigated further. At this point, do I need an attorney? Please let me know.

Based on the customer information initially provided, our records show
2 accounts for the phone number provided. One service address in the City of Bowling
Green and one service address in the Village of Elmore, thus we inquired if you
had moved residences in 2014. Both service areas elected IGS Energy as the
supplier of natural gas to participants in its Natural Gas Aggregation program.
 
I have attached a copy of the aggregation letter that was mailed to you
on October 3, 2014, regarding the Village of Elmore’s aggregation program. To
reiterate, we processed the cancellation for supply service to the Elmore, OH
service address, per your call request of January 2, 2015. The return back to
Columbia Gas of Ohio for supply service will become effective as of January 27,
2015, as assigned by the local utility company.  
 
Thanks again,  
[redacted]
Compliance Coordinator

There was no “sales pitch”, the customer called IGS Energy on April 17, 2013 informing us that he inadvertently switched to another supplier and didn’t want to incur IGS Energy’s cancellation fee. The customer wanted to know “how much he was saving” and the IGS Energy representative advised that the account was flowing on a month to month variable rate and then advised that the then current fixed rate was 64.9¢/CCF fixed until the September 2013 billing cycle and the customer elected to enroll in the fixed rate contract. There was no offer of savings or “5% discount”. The customer can call in to listen to the call recording from April 17, 2013; ###-###-####.
Regards,

Thank you for bringing this matter to our attention.    The “statement of the problem” is confusing as it states that the complaint is against IGS, but then states that they have “been with them for years and there is no reason why I would ever cancel with them”. Our records show that...

Mr. [redacted] has been a good standing customer with IGS since July of 2012.   IGS Energy records show: This service address has been actively flowing with IGS natural gas supply since 7/14/2012. As disclosed in the terms and conditions of our most supply contract, there is no cancellation fee associated with this enrollment. This service address was enrolled with IGS electric supply on 9/12/2015. The electric account was canceled effective 11/20/2015 per the customer’s request. As disclosed in the terms and conditions of our contract, there was no fee associated with this request. A letter We have had no contact from the customer since their request to cancel electric service in September 2015.   It is possible that IGS may have contacted Mr. [redacted] about enrolling with us for their electric supply, but we don’t have cancelation fee associated with our contracts. That being said is it possible another marketer is calling this service address?   Thanks, Jodi L[redacted] Compliance Affairs

The account is in my son's name [redacted] ([redacted]) [redacted] at 698 [redacted] Peru, Indiana 46970 The gas bill is in my name so I can make sure it does gets paid and paid on time.

There is a very good reason you have Revdex.com complaints and nothing but negative yelp reviews. You keep misinforming people and see where your business ends up, it already has a bad reputation. I am done with you wasting my time you are unethical in your business dealings.

Thank you for taking the time to inquire.  We would like to look into this further but need more information to locate your mother’s account, as we are unable to locate an established account using your contract information provided.  If you would please provide the service location, your...

mother’s name and phone number, I will investigate to see if an account has been established and then address the concerns and provide a more detailed response.  Thanks,Jodi L[redacted]Compliance Affairs

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Mr. [redacted] can
contact us at ###-###-####and we can play the audio recording from April 2014,
for him.
Thank you,
[redacted]
Compliance Coordinator

Please understand energy charges are invoiced based upon [redacted]’s reading of the meter. We are at the utility’s mercy and understand how their delay in providing usage date to us, the supplier, has caused the customer confusion and or frustration.
Our records show that [redacted] began providing usage...

on April 13, 2015 and provided usage again on April 15 and 24. Our invoicing mailed on April 15 for usage from October 20, 2014 through December 19, 2014. Invoicing mailed again on April 17 for cancel rebill of the 2014 usage plus usage and through March 25, 2015. A third invoice mailed April 28 for usage from March 25 through April 23, 2015.
As offered by our call center during the customer’s call of April 23, we are willing to work with Ms. [redacted] to setup a deferred payment arrangement to allow time to payoff the past 5-6 months of usage. Failure to make payment in full or arrange a deferred payment plan could result in the account being referred for collection activity. For convenience, we have attached a copy of the three invoice and our call center can be reached toll free at ###-###-#### Mon – Fri 5a-5p PST and Sat 6a-12p PST.
Per the customer’s call on April 23, we processed request for cancellation of our supply agreement, without penalty. This process can take the utility company 1 to 2 billing cycles to complete, based upon where the account is at in the meter read cycle. [redacted] GAS ([redacted]), assigned a drop effective date of May 22, 2015, to return supply service back to the utility.
Thank you for the opportunity to address this complaint,
[redacted] Compliance Coordinator