Missionary Auto Sales, Service & Salvage

We have processed the request for cancellation, without
penalty. This process can take 1 to 2 billing cycles to complete, based upon
where the account is at in the meter read cycle.
 
Thank you for advising us
of the sales issue, we have forwarded this on to our third party...

marketing
vendor and requested they provide comment. We would request the Revdex.com can forward
onto Platinum Advertising.  If you would
like to make request for refund directly, you can reach the third party
marketing vendor, Platinum Advertising via:
[redacted]
 
Thank you for the
opportunity to address this complaint.
 
 
Thank you,
[redacted]
Compliance Coordinator

On September 26, 2014, our
records show Ms. [redacted] called in regarding her bill amount and renewed her
service address into a new natural gas price of $0.549 per therm for 36 months
and into a new electric price of 7.59 cents per kWh for 36 months, with an
$8.95 per month monthly transmission...

charge. We find the accounts were invoiced
as per the contracted rates and no offer of savings was offered; please
reference the attached copies of the terms and conditions of our service agreements. 
As of November 25, 2014, we
were not able to recalculate the budget bill amount for her natural gas
account. Per her January 27, 2015 request, we processed the cancellation of our
natural gas supply service, without penalty. The account dropped our service
effective 2/23/15.
Likewise per her January
27, 2015 request, we processed the cancellation of our electric supply service,
without penalty. The account dropped our service effective 2/18/15. 
Thank you for the
opportunity to address this complaint.
 
Thank you,
[redacted]
Compliance Coordinator

We added the phone number and mailing
address provided to our Do Not Solicit list, in an attempt to  stop any future solicitation. Additionally, we
have reached out to our third party sales marketer and requested that they add your
contact information to their lists as...

well.
 
You may consider adding your
residence contact information to State and Federal Do Not Solicit list serves and
may consider posting a “No Soliciting” sign at your property.
 
Thank you,
[redacted]
Compliance Coordinator

IGS needs documentation that the granddaughter is now the Power of Attorney on the account.  IGS has not been back to the customer home or called.  We do not call current customer.The granddaughter can contract me directly. Thank you, Tara C[redacted] COMPLIANCE MANAGER Direct [redacted] Fax ###-###-#### IGS Energy :: [redacted] Helping Consumers Make Smart Energy Choices Since 1989! www.IGSenergy.com

I reviewed the letter that supposedly was sent to us by the village of Minerva, although, I never got this letter, I would like to withdraw my complaint against IGS.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Thank you for bringing this matter to our attention.    IGS Energy records show the account was enrolled on December 14, 2016. The account was canceled effective February 15, 2017, per the Utility’s notification of January 31, 2017.   We would ask the Revdex.com to forward this inquiry...

to the Utility, [redacted], as per the terms and conditions of our Natural Gas supply “…if I switch my service to another supplier or back to the NGDC an NGDC switching fee may apply under the NGDC’s tariff…”.

Our offer was for a fixed rate plan. Mr. [redacted] authorized the enrollment via third party verification and did not rescind his authorization of the enrollment upon reviewing the written terms and conditions of our service agreement. The account flowed with our supply services as agreed to and contracted by Mr. [redacted].
The account began flowing with our power supply effective March 11, 2015. No remittance has been received.
On June 17, 2015 IGS mailed a Notice of Late Payment.
Per the customer’s June 25, 2015 request we processed the cancellation of our service agreement, without penalty and [redacted] assigned a drop effective date of August 7, 2015.
To date zero remittance has been received.
Please contact us today at 888-995-0992 to make payment arrangements. We are willing to work with you to arrange a deferred payment plan and avoid third party collections.
Thank you,

IGS Energy has yet to provide requested documentation that my mother (Mrs. [redacted]) did, in fact, authorize IGS Energy to be her gas provider in April of 2014.Logic would dictate that signing back up in April 2014....just after cancelling a few months prior would not pass the common sense test.

As I stated before, the information I was provided stated that it would be billed directly through [redacted]. At the time the account was set up, there was absolutely nothing that disclosed that [redacted] would be allowing me to use their Gas pipes and charging me the same amount as ISG would for providing the Gas. No one in their right mind would agree to this. What your company sells is a fraud, all the terms and conditions don't let you know you're getting billed double. You claim that the customer will be saving money since it's for "low income" only. I have & can provide proof of my bills doubling instead of saving as you advertising says. I had to pay in full because when I called your company in May, I was told to pay and then I could file a complaint, which I did yet it remained unresolved. Businesses selling false advertising in order to get low income families to sign up while withholding the truth is not a business but fraud therefore I will peruse this matter until refunds are provided.

Good Morning, IGS was able to confirm Mrs. [redacted] request to be added to our Do Not Call Database on 02-13-2017.  The request normally takes 24 hours to process.  Thank you, Tara C[redacted] COMPLIANCE MANAGER Direct      (614) 659  5058...

Fax          (614) 368 0663

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution of $53.07 refunded to my account is satisfactory to me.
Regards,
[redacted]

If you prefer, you can mail the $33.94 check back to my attention at the address below then we can issue one check in the amount of $53.07.  OR we can just re-issue the $19.13 check now that you confirmed that it was not received at the service address.   Please advise.   Thanks, Jodi L[redacted] IGS Energy Compliance Affairs, 3rd Floor 6100 Emerald Parkway Dublin, OH 43016

Our Vice President of Customer Experience has reached out to Ms. [redacted] and resolved this inquiry, to her satisfaction.IGS Energy, is in the process of cutting a $99 check to the customer who can expect it to be mailed out within the next two weeks.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:   My current company did contact me within 7 days at which time I told them not to switch me.  That is ok you will get your damn money but I  will make damn sure no one I know ever uses you.  Your company is nothing more than a  rip off.

We are unable to locate an established account with the contact information provided. Would you have a different service address or phone number we would search by? Jodi Lewis, Compliance Affairs

Good Morning,IGS shows the account in question will remain with the utility company.  Please feel free to contract IGS Energy at ###-###-#### if you have any further questions.Thank you,Tara C[redacted]COMPLIANCE MANAGERDirect      (614) 659 ...

5058Fax           (614) 368 0663  IGS Energy  ::  6100 Emerald Parkway  Dublin, OH 43016 Helping Consumers Make Smart Energy Choices Since 1989!

I am rejecting this response because:Please cancel the service and return the account to the [redacted] Standard Choice Offer (SCO) rate. You can focus your efforts preying on other elderly and disabled customers, hereby increasing their gas bills with your higher rates when most are struggling to get by.  There is nothing to speak about, we have spoke many times and you continue to say one thing and do another. This way it is documented. 
Regards,
[redacted]

Our records show two accounts were enrolled per the community
aggregation program, in October of 2014. The program automatically enrolls all
local residents, unless an individual opt out is remitted. Per the customer’s
call of January 2, 2015 we processed the cancellation of [redacted] Gas of...

Ohio
account # [redacted]. Per this inquiry, we will process the cancellation
Columbia Gas of Ohio account # [redacted]. These requests are sent to the utility
within one business day and it will take 1-2 billing cycles for the utility to
process this request – meaning you will still see IGS Energy on your bill for
another 1 to 2 months.   
 
Thank you for the
opportunity to address this complaint.
 
[redacted]
Compliance Coordinator

Thank you for providing a bill copy; we were able to finally locate the IGS Energy account using...

the account number, [redacted] which is reflected on the Utility bill for service to [redacted]. My apologies for not being able to previously locate, as the Utility had apartment number embedded within the street number.   The Met-Ed Utility bill reflects our supplier’s charges. We forwarded this and the complaint comments on to the Market Manager who contacted out via phone to Ms. [redacted] directly and agreed to apply a ($19.13) credit to her account.   Thanks, Jodi L[redacted] Compliance Affairs

Thank you for the opportunity to address your concerns.
 
IGS Energy
pulled this marketer out of the State of California, effective February 4th. We
have notified the third party sales vendor of the complaint and requested that
they respond.
 
Per the customer’s call...

of March 4,
2015, we processed the cancellation request [redacted] assigned a drop effective
date of March 23, 2015. We processed a credit adjustment for the service period
from Jan 21 – Feb 20, 2015 which will reflect on the forthcoming, to reratet
the account back to the utility’s supply charge rate.
   
Thank you,
[redacted]
Compliance Coordinator