Missionary Auto Sales, Service & Salvage

The Market Manager recalculated and IGS Energy will apply a credit of ($53.07)

The account was due a $adjustment, in order to adjust
the service periods back to the utility’s rate, as if the cancellation had occurred
in a timely manner
Thanks,
*** ***
Compliance Coordinator

It was brought to our attention that *** Advertising LLC was not selling on IGS Energy’s behalf, on the occurrence date of December 24, 2014. We are looking into if there was another third party marketer soliciting on our behalf on this date and will get back with you, as soon as possible. Thanks in advance for your patience, *** Thanks *** *** COMPLIANCE COORDINATOR

Thank you for providing feedbackWe have forwarded this to our Sales Manager to address with the sales agentsWe do not show that an account was established from the visit you receivedWould you like to be placed on our Do Not Solicit list? Thanks, Jodi L*** Compliance Affairs

Regards,they admitted that after I terminated there service they kept me as a customer for months and said they only owe me dollars and some of those months they charged more for there energy more than *** **

I am rejecting this response because:The check for $was never received at the service address or the mailing address used in the original complaint and I'm quite certain you can verify the receipt of same by checking your canceled checks and the endorsement if you find itI have the other check for plus, and will gladly return the check in lieu of receiving a new check in the original amount of $Also, their has to be a way for you, if you want to, to stop payment on the dollar check for more security that I never received it.
Regards,
*** ***

Our records show the account was enrolled on November 17, by wet signature contract and TPV, began flowing at the contracted rate as of December 31, and accurately billed at the contracted fixed ratePer the customer’s June 25, call, we processed the cancellation and *** assigned a
drop effective date of July to return the account back to the utility for supply service
The account is dual billed, as disclosed in the terms and conditions of our service agreementThe account is past due and outstandingWe are willing to work with the customer to get remittance current and avoid third party collectionsPlease contact us toll free at ###-###-#### to arrange payment in full or set up a deferred payment plan
Thank you for the opportunity to address this complaint,

We have attached a copy of the third party verification call recording from January 26, wherein Mr*** authorized the enrollment of his residence in our fixed price offer, wherein at 3:it is disclosed that this offer may be higher or lower than the utility costs over the fixed price
periodAdditionally, we have attached a copy of the terms and conditions of our service agreementUpon receipt of the terms and conditions, the customer had three business days to review and rescind the agreement without penaltySince no attempt to cancel within the rescission period was made, the enrollment was deemed valid
The account began flowing with our power supply effective February 27, Per the customer’s request, we’ve processed the cancellation of our service agreementThe utility company determines the cancellation effective date, and this process can take 1-billing cycles to complete
Thank you for the opportunity to address this complaint

As we advised the customer per the complaint also filed
with the ICC, since there was an error with the cancellation we will be issuing
a credit
Thank you for the opportunity to address this complaint
Sincerely,
*** ***
Compliance Coordinator

Our records show the enrollment was third party verified to confirm Ms***’ desire to enrollDuring the October 24, verification call recording, attached, at 2:it is disclosed that our fixed rate offer excludes ***’s service and delivery charges and then our fixed priced offer was
explained and agreed toFollowing the enrollment we mailed a copy of the terms and conditions of our service agreement to which Ms*** had agreedUpon receipt of the terms and conditions, the customer had three business days to review and rescind the agreement without penaltySince no attempt to cancel within the rescission period was made, the enrollment was deemed validThe residence began flowing at the contracted rate as of November 21, and accurately billed at the contracted fixed rateThe account is paid in full and no refund is warranted as the account was invoiced as per our service agreement
Thank you for the opportunity to address this complaint,

The account is being serviced as contracted
Our supply contract is explicitly clear on the terms and conditions which where agreed upon verbally and then followed up with the written copy which provided seven business days for review and cancellation without penaltyIntent to cancel within that time period was not given, thus an early termination fee is now warranted if the customer wishes to cancel our supply services
Regards,
Tara C***
Compliance Manager

As resolution to the complaint also filed with the New York Public Service Commission, in early March, a refund was processedOur records indicate IGS followed Mr*** contract renewal termsHowever in good faith IGS issued a courtesy adjustment, refunding the difference of the account’s fixed
rate and variable renewal rateA check was issued in the amount of $

Hello ***,I would like to take this opportunity to thank you for your time, clarification, and understanding of why I filed this complaint against IGS ENERGY on behalf of my parents, *** and *** ***.In reviewing the response of IGS, I understand what they are sayingHowever, I do not believe my parents should have to pay the $221.61.In order to get this matter over with as expeditiously as possible, please go ahead and close the Complaint, with the understanding that I am terribly disappointed in the practices and tactics of IGS ENERGY Their door to door pursuit to gain the trust and belief of potential customers, particularly Senior Citizens, who believe that they are going to save money by signing their contract is unbelievable.It is incomprehensible to me, especially when I listened to the telephone recording made with my mother and an IGS Representative, that anyone would believe that IGS had her best interests at heartShe had no idea what was being explained to her, she parroted back what the Representative said He had to continually repeat himselfWords cannot express what I felt listening to that so-called conversation.As is the case in many communities, the majority of our Senior Citizens are on fixed incomesThey are faced with very high prices in their health care, prescription drug coverage, keeping a roof over their heads, and day to day living expensesThey are always searching for the least expensive prices, and are always looking for a seemingly less expensive solution.Whether IGS ENERGY saved my parents any money at all by switching to their service is not what this complaint has been aboutNo one should be taken advantage of the way my mother was, and I feel utter contempt for the owners of IGS ENERGY and the people they employee. I know this complaint is just a drop in the bucket for IGS ENERGY, and I know that my parents are just names and numbers to them .But *** and *** *** are my parents, hardworking, loving, supportive, law-abiding human beings A mother who devoted her life to her six children, volunteered at their schools and taught religious classes at churchWho taught us to treat and respect each and every person you meet as you would want to be treated And a father who day in and day out, put in a hard day's work to support his family, and who proudly served in the armed forces for our countryParents who encouraged their children to pursue a higher education, just like every American wants for their family.So these monies will be paid, and it is my wish that my parents soon forget the embarrassment, pain, and humiliation they have gone through in dealing with IGS ENERGY. Sincerely,

Please find attached a combined page showing the billing history from Nicor Gas showing in April the outstanding balance of $284.70The payment history section from Nicor Gas also shows no records of the withdrawal of $from my bank account by IGS EnergyThat withdrawal by IGS Energy was not sent to Nicor Gas and is still not reported in my account with Nicor Gas(I went through a lot on Nicor Gas' site to try and get an excerpt of the account to send here.) I am rejecting IGS Energy's response based on the facts as attached.The simple and basic principles of keeping accounting records for a customer is to show true statements of what has been charged against what has been received through a posting record on the accountNicor Gas alimented the house since I bought it some decades agoNicor Gas maintains a posting record for its clientele, now available onlineI never received a statement nor a bill from IGS Energy since they became part of the vendor group Dec2014/January The money was withdrawn by IGS Energy from my Chase Bank account and never reported to Nicor Gas as shown in the attachmentHow many times do I have to pay the same bill from Nicor Gas? It is the same billing amount still shown in April as reported as not being paid on Nicor's account pageIGS is lying as proven by the record attached from Nicor Gas and from Chase.Nicor Gas did not receive the money withdrawn by IGS Energy and therefore Nicor Gas has no record of it as shown in the attachmentI need the money remitted back to me through a refund toward my bank account

we already contacted IGS Energy and they were to have placed us on the do not solicit list. Then they proceeded to call us again the following day. This response that they had not added us yet is disappointing

We acted in a good faith effort as a *** ***, whom identified herself as the spouse, and gave authorization to enroll the account on January 23, Upon receipt of the terms and conditions, the customer had three business days to review and rescind the agreement without penaltySince no
attempt to cancel within the rescission period was made, the enrollment was deemed validWe have uploaded a copy of the verification call recording
IGS Energy agreed to cancel our electric supply service agreement, and return the account back to *** *** Power without penalty; per Mr***’s call request of May 7, we submitted your cancellation request to *** *** Power, whom determines your switch back dateThis can take to business days based upon where the account is at in the meter read cycle to return the account back to them for service
This information was also provided to the PUCO
Thank you for the opportunity to address your concerns

IGS takes matters such as those expressed seriouslyIt is our intent that all vendors comply with local ordinancesSolicitation activities in the area will cease until permits are securedThank you for bringing this matter to our attention
Thank you for the opportunity to address this
complaint,

Our records show that the customer enrolled June 6, and dropped Due to Switch Request from Central Power & Light [CP&L/AEP] July 10th, with a drop effective date of July IGS will waive the associated Early Termination Fee (ETF) TDSP charges were credited back to
the account; amounting ($58.61) and was applied against the invoiced balance due $The outstanding balance is now $The account will invoice again for service from through the drop effective date Thanks, *** ***

Thank you for advising us,
we have forwarded this on to our third party marketing vendor and requested
they commentWe would request the Revdex.com can forward onto Platinum Advertising
We have added the address, phone and email provided to our Do Not
Solicit list
Thank you,
*** ***
Compliance Coordinator

Hello,Please refer to Complaint ID *** My name is *** ***, and I filed a complaint, ID 10994343, submitted on 12/14/against IGS Energy, on behalf of my parents, *** and *** *** who live in ***, California.The complaint was received by the business via the Revdex.com OF Central Ohio, Inc.In response to this complaint, IGS Energy stated in it's reply that the account would not be accessed an early termination fee and would be canceled without penalty by Jodi Lewis, Compliance Coordinator.I accepted the business response on behalf of my parents on 12/17/2015.Statements have continued to be sent to my parents, Cr *** The most recent has a postmark date of March 8, 2016, with a balance of $ I accepted their resolution to the compliant that I filed in good faith, believing the matter was over and done with, and my request that my parents receive no further contact with this company clearly stated and understood.My parents' physical health has undergone changes for the worse, my father falling and requiring staples to the head and currently going to outpatient physical therapy, and my mother is currently in a rehabilitation hospital due to several serious injuries.They are aware that IGS is still sending bills and are very upset.My family is extremely displeased with the actions taken by this Company, and ask that you re-open this case and review and carry out the desired outcomes of my originally filed complaint.You may contact me at my cell phone number ###-###-####, or at my email address: [email protected] you for your time and consideration,*** ***, on behalf of *** and *** ***