Missionary Auto Sales, Service & Salvage

Our records show that there was no offer of savings or deal, as alleged in the complaint.  We have attached a copy of the third party verification audio recording of Mr. [redacted]’s authorization to enroll in our natural gas supply service at the fixed price 57.9 cents per therm for a 36 month...

term, with an additional monthly base charge. At 5:06 in the verification recording, we disclose that this price excludes [redacted] Gas service and delivery charges. A copy of the terms and conditions of our sales agreement, mailed 12/4/2014; since no attempt to cancel within the rescission period was made, the enrollment was deemed valid. The account was slated to begin flowing with our supply effective 12/26/2014.
The initial invoice mailed February 2, 2015 for service from December 26, 2014 through January 28, 2015. Please reference the attached invoice copy, under CURRENT MONTH CHARGES, the Energy Charge line item and you will see that the account was accurately priced at the contracted rate.  
 
Per the customer’s call on February 6, 2015 call; we processed the request for cancellation of our supply agreement.  This process can take 1 to 2 billing cycles to complete, based upon where the account is at in the meter read cycle. [redacted] Gas has accepted the cancellation and assigned a drop effective date of February 27, 2015; so the customer can expect one more invoice with our supply charges. As disclosed, the accounts will not be accessed any early termination fee and will cancel without penalty.
Thank you for the opportunity to address this complaint.
 
Thank you,
[redacted]
Compliance Coordinator%3

I did not have a contract that I signed or was there any written terms and conditions. When you are In a contract,  Don't you have to have a signature. Unless I signed a contract, then this is void.

The complainant made mention of the other supplier, [redacted] Energy, therefore we responded accordingly. It was the complainant’s action in enrolling with our supply service agreement that switched service away from the other supplier. To reiterate our initial response where we specifically addressed this, the customer is responsible to understand and adhere to any agreement obligations with another Company prior to switching supplier providers.
To reiterate our second response where we specifically addressed the claim that a cancel fee was accessed by IGS, as disclosed in the terms of our supply contract, IGS Energy has no cancellation fee associated with the cancellation of our service agreement. Again, we are unable to address the complaint about termination fess accessed by another provider. Upon receipt of the terms of supply contract, the customer had seven business days to review and rescind the agreement without penalty. Since no attempt to cancel within the rescission period was made, the enrollment was deemed valid.
The account flowed with our electric power supply for one billing cycle therefore the $110 per month price is due and outstanding for our supply service from December 30, 2014 through January 28, 2015. Again, we have reattached a copy of the terms of our electric supply contract.
No adjustments are warranted.
Thank you for the opportunity to readdress this complaint.

Our records show that Mr. [redacted] account went inactive with Accent Energy effective September 8, 2011. The account was referred to a third party recovery agency, [redacted], for collections as of October 6, 2011. He will need to contact them by dialing toll free ###-###-#### to question,...

dispute and arrange payment.   I have attached the A/R history for Mr. [redacted] accounts. There were two accounts and a balance of $66.06 was transferred from [redacted] #: [redacted], Accent #: [redacted] to [redacted] #: [redacted], Accent #: [redacted].   [redacted] #: [redacted], Accent #: [redacted] provided service to [redacted] which Accent Energy served as the REP of Record from 3/23/2010 - 11/15/2010.   [redacted] #: [redacted], Accent #: [redacted] provided service to [redacted] which Accent Energy service as the REP of Record from 11/16/2010 - 9/8/2011. Thanks, Jodi L[redacted]Compliance Affairs

Our records show the customer enrolled in October of 2014 with a door to door agent. A copy of the contract, attached, was left at the residence after Ms. [redacted] signed her authorization to enroll with our natural gas service. Also attached a copy of the third party verified call recording, wherein...

Ms. [redacted] authorizes enrollment after the door to door interaction. Please note at 4:07 in the call recording, the script confirms that ‘this is a fixed price offer, the purpose of a fixed price offer is to provide you stability in your natural gas costs for a defined period of time. Your price from IGS Energy may be higher or lower than the utility costs over the fixed price period but it will not change during this time’. Ms. [redacted] affirms that this was her understanding.
Finally, attached a copy of the terms and conditions of our service agreement to which Ms. [redacted] had agreed, that we mailed following the enrollment. Upon receipt of the terms and conditions, the customer had three business days to review and rescind the agreement without penalty. Since no attempt to cancel within the rescission period was made, the enrollment was deemed valid.
Our offer was for a fixed rate plan, no offering of savings. No refund is warranted as the account was invoiced as per our service agreement.
The residence began flowing at the contracted rate as of December 11, 2014 and accurately billed at the contracted fixed rate. Per the complaint request, we will process the cancellation request. This process can take 1 to 2 billing cycles to complete, based upon where the account is at in the meter read cycle, returning the account back to [redacted]. As disclosed, the account will not be accessed an early termination fee and will cancel without penalty.
Thank you for the opportunity to address this inquiry,

Our records
show that there was no offer of promised savings over utility rates, as alleged
in the complaint.  We have attached a copy
of the third party verification audio recording of Ms. [redacted]’s authorization to
enroll in our natural gas supply service at the fixed price 57.9 cents...

per
therm through 36 billing cycles. During this verification Ms. [redacted] affirmed that
she understood that this price may be higher or lower than utilities cost over
the fixed price period, but would not change during that time period. Please
reference the attached invoice copies, under CURRENT MONTH CHARGES, the Energy
Charge line item and you will see that the account was accurately priced at the
contracted rate.  
 
Per the
customer’s call on January 3, 2015 call, we processed request for cancellation
of our supply agreement, without penalty. This process can take the utility
company 1 to 2 billing cycles to complete, based upon where the account is at
in the meter read cycle. [redacted] ([redacted]), assigned a drop
effective date of February 4, 2015, to return supply service back to the
utility.  
 
Thank you for the
opportunity to address this complaint.
 
Sincerely,
[redacted]
Compliance Coordinator

IGS agreed to the customer’s suggested resolution which was to waive the early termination fee associated with the 36 month term service agreement. Further we continue to offer to arrange a deferred payment arrangement to allow the company, [redacted], time to pay the 4 months of TDSP...

charges from June – September 2015 invoiced in December, per our November notification.
We appreciate the opportunity to address this complaint,
Jodi L[redacted]
Compliance Coordinator
0759827006

It is the consumer’s responsibility to adhere to any prior agreements with
another Retail Energy Provider; we are unable to address complaint with any
termination fess accessed by another provider. The complainant may be able to
work with the other provider to see if they will process an...

inadvertent switch
on his behalf.
 
We have attached a copy of the terms of our electric supply contract.
Please note we have no cancellation fee associated with our supply agreement.
 
 Thank you for the opportunity to
address this complaint.
 
Sincerely,
[redacted]
Compliance Coordinator

Good Morning,IGS spoke with Ms. [redacted] this afternoon,  IGS advised Ms. [redacted] we would process a cancellation per her request.Thank you,

I have proof from my gas company that IGS was still selling their gas to me. I am waiting...

for my energy company to mail me the _____ Then I can send it to you. I canceled in March of last year & I still got it in Feb. as the bill _____ will see in next letter to [redacted]. My contract for 6 mon IGS Oct to March of lst year. I sent to my BB & also bills for 12 mon with IGS showing.

This does not change the fact that their sales representative lied to me. And the fact that I did not receive a bill in the mail or any email notification stating that I had any amount due up until their "FINAL NOTICE" letter. I wish I could provide documentation from this company but they have not sent me anything. Only the word from there representative that my bill would not change and that "The only thing that will change is that your energy will be provided by IGS"Please use other people's responses on your website as proof of their business practices. You will see that I am not the only one.

Can you provide a service address and or an account number so we can look into this?
Thanks,

RE  ID  10537003  against  IGS  energy,   I  received  a call from  someone at  Plarinum Advertising  stating  that  there would be no further contact  from their  employees  on our  property,  this was  about  a week and a half  ago,  since that time  they  have been  back on the property  3 more times.   I spoke with one  of the guys that stated  he was  a manager on  3/30/2015, ecplained ot him what had been  going  on and  that I had been assured that  no one  would  be back here,  and that his visit  was  the 3rd  time since that  occucred.  So  no  this  matter  is not resolved. The park name is [redacted] Manufactured  Homes,    [redacted] rd,  Rockford Il,  61109  there are  over 90 lots,  so  I am not listing them,  but anything on [redacted] rd  is off limits to this company. [redacted]manager,   FMHC

Find attached copies of our Natural Gas and Electric service agreements provided after Mr. [redacted] enrolled the service address of [redacted] Drive, Blacklick, OH 43201 with our supply services on April 16, 2014. IGS Energy supply charges reflected on [redacted]’s invoicing. Mr. [redacted] contacted...

the local utility company to cancel services to the address effective August 28, 2014. No forwarding address was provided to IGS Energy.
Unfortunately, remittance for remains due and outstanding. The last payment IGS Energy received from [redacted] on the customer’s behalf posted August 13, 2014 in the amount of $94.30 for the July 9, 2014 bill reflecting service from 6/3/14-7/2/14. The account remains due and outstanding with a balance of $198.80 for the August 7, 2014 bill with supply charges from service period July 2 – August 1, 2014 ($106.42) and the August 29, 2014 bill with supply charges from service period August 8 – 28, 2014 ($92.38). To reiterate [redacted] bill notifications, find attached a copy of our past due notice mailed on October 10, 2014 notifying the customer that payment was now due directly to us the supplier, vs. the utility company. After no response to our notice and after no remittance, on October 27, 2014 the account was turned over to a third party, [redacted], for collections.
Mr. [redacted] spoke with IGS Energy’s Collections department on August 28, 2015 advising that the account was on his credit bureau report and took payment in full, over the phone. He was advised that we would notify the third party collection agency of his payment and requested they notify the credit bureau reporting agencies.
Thank you for the opportunity to address this complaint.

Our records show that a sale was completed January 17,
2015, enrolling your service address in our supply service. Upon taking your
call of February 9, 2015, our customer care center was able to determine that
the voice whom completed the third party authorization was not you. We
apologize...

for any inconvenience and thank you for contacting us in a timely
manner, allowing us to cancel the enrollment. To clarify, the account was
slated to begin flowing with our power supply effective 2/20/15 and we have
confirmation from the local utility company, [redacted], that the drop effective
date would also be 2/20/15; meaning the account will not flow or invoice with
our electric power supply.
Thank you for the
opportunity to address this complaint.
 
Thank you,
[redacted]
Compliance Coordinator

The account was enrolled via the utility’s referral program. Per the customer’s call we processed the cancellation back to [redacted] Power, without penalty. This inquiry has been previously addressed through inquiries from the utility company and the PUC.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Additionally, I think that IGS should educate the CSR's  of this process as this sounds more like what I signed up for than what she explained to me.

Our offers were for fixed rate plans; there was no offer of savings. Ms. [redacted] authorized the enrollments via third party verification and did not rescind her authorization of the enrollments upon reviewing the written terms and conditions of our service agreements. The residence flowed with our...

electric and natural gas supply services as agreed to and contracted by Ms. [redacted]. We have attached a copy of the third party verification call recording from July 28, 2014 and copies of the Terms of Service provided thereafter. Upon receipt of the terms and conditions, the customer had ten business days to review and rescind the agreements, without penalty. Since no attempt to cancel within the rescission period were made, the enrollments were deemed valid.
Payment has been due and outstanding since January 2015, upon remittance not being made to the local utility company, Nicor Gas, the balance was turned over to IGS Energy for collection activity. I have attached copies of the notices regarding this due and outstanding balance.
Please contact our Collections department today at 877-327-9427 to make payment arrangements. We are willing to work with you to arrange a deferred payment plan and avoid third party collections.
Thank you for the opportunity to address this complaint,
[redacted] Compliance Coordinator

Thank you for bringing this matter to our attention.   Our records show that an IGS Home Energy Consultant visited the residence and resolved the customer concern. Thank you,Tara C[redacted]

Thank you for advising us,
we have forwarded this on to our third party marketing vendor and requested
they comment. We would request the Revdex.com can forward onto Platinum Advertising.
 
We have added the address provided to our Do Not Solicit list. If you
can provide the name of your...

park and all the address associated we can add
those, as well.
 
 
Thank you,
[redacted]
Compliance Coordinator