Missionary Auto Sales, Service & Salvage

We are unable to locate an established account using the phone numbers and name providedPlease provide an account number and/or service, so we can research Thank you, [redacted] Compliance Coordinator

Thank you for providing the additional information We located the established account using the phone number you provided and our records show the account is under [redacted] at [redacted] Blvd Lakeside Marblehead, OH and [redacted] @gmail.comThis residential information has been added to our Do Not Solicit list We have processed the cancellation of this account, without penalty It is our understanding that our Market Manager reached out to Mr [redacted] directly and addressed his concerns and that the apology was accepted to his satisfaction Thanks, Jodi L [redacted] Compliance Affairs

Our offer was for a fixed rate planMr [redacted] authorized the enrollment via third party verification and did not rescind his authorization of the enrollment upon reviewing the written terms and conditions of our service agreementThe account flowed with our supply services as agreed to and contracted by Mr [redacted] The account began flowing with our power supply effective March 11, No remittance has been received On June 17, IGS mailed a Notice of Late Payment Per the customer’s June 25, request we processed the cancellation of our service agreement, without penalty and [redacted] assigned a drop effective date of August 7, To date zero remittance has been received Please contact us today at 888-995-to make payment arrangementsWe are willing to work with you to arrange a deferred payment plan and avoid third party collections Thank you,

The cancellation process can take 1-billing cycles to complete, based upon where the meter is at in the read cycleSo that brings us to months available for adjustmentThe $adjustment reflects the actual rate difference between the supplier and utility rates for the service periods, in questionNo further adjustment is warranted Sincerely, [redacted] Compliance Manager

Good Morning, IGS was able to confirm Mrs*** request to be added to our Do Not Call Database on 02-13- The request normally takes hours to process Thank you, Tara C [redacted] COMPLIANCE MANAGER Direct (614) Fax (614)

You are welcome to file complaint against the utility and their referral program We would ask the Revdex.com to close this inquiry as this account was enrolled via the industry standard for utility referral programs Thanks,

I am replying to the above responseI have complaints!!! IGS failed to reply to the fact that they/their repcanceled my contract with [redacted] Engery without my knoledgePlus they Igs never addressed the fact that they charged me $even though I canceled my contract with them I was misled by their Rep [redacted] and was told by him that [redacted] engery would probley not send me a bill by canceling my contract with them and if they did bill me to ignore it My dispute with [redacted] Energy has been settled and in doing so my cost for electric needs has increased due to the fact that the above [redacted] ***, canceled my previous agreement with out my knowledge.Thank you,

I never received any notice of the change in service from this companyI noticed the charges from [redacted] on my [redacted] bill in January of 2014, and contacted the company immediately to cancel servicesThe signature on your agreement is NOT mine, I have provided proof of thatThe voice you claim to have is not mine, I was in fact at work at the time of the sales visit, I can provide proof of that as well After the [redacted] account was canceled, all door to door third party sales reps were denied communication, and there is no agreement after the forged agreement dated 10/24/for the [redacted] services which were canceled in January of The fact remains that I never physically signed for, nor verbally accepted, any contract or terms with IGS, ACCNET ENERGY, [redacted] , or any other third party gas suppliers at any timeThese charges are fraudulent, the contract is forged, and I want my money back in full[redacted] ***

We acted in a good faith effort when as female voice, whom identified herself as Ms [redacted] ***, gave verbal authorization to enroll the account on a third party verification audio recording A copy of the written sales agreement was also left with Ms [redacted] after she authorized verbally and consented to sign on October 24, In addition, a copy of the terms and conditions was mailed to the service address on October 24, Upon receipt of the terms and conditions, the customer had three business days to review and rescind the agreement without penaltySince no attempt to cancel within the rescission period was made, the enrollment was deemed valid Per the complainant’s call of February 2, 2015, we were able to ascertain that the third party verification was completed by the complaint’s motherPer the complainant’s request, we processed a cancellation of our supply servicesAs disclosed, the account will not be accessed any early termination fee and cancelled without penaltyThe account flowed on the month fixed rate contract with our service from October 11, through February 10, After careful review and consideration, we have made a business decision to re-rate the account back to what utility rate, as if the enrollment never occurred Thank you for the opportunity to address this complaint Thank you, [redacted] Compliance Coordinator

Upon cancellation budget billing trues up and the variance amount comes dueNo refund is warranted The customer switched suppliers, effective March 24, The account has a zero balance after remittance posted on April 7, Regards, Tara C [redacted] Compliance Manager

Our records show that there was no offer of savings or deal, as alleged in the complaint We have attached a copy of the third party verification audio recording of Mr [redacted] ’s authorization to enroll in our natural gas supply service at the fixed price cents per therm for a month term, with an additional monthly base chargeAt 3:in the verification recording, we disclose that by choosing a gas supplier, the supply portion of your invoice will come from IGS Energy and [redacted] Gas will bill separately for their transmission and distribution chargesA copy of the terms and conditions of our sales agreement, mailed 11/18/2014; since no attempt to cancel within the rescission period was made, the enrollment was deemed validThe account began flowing with our supply effective 12/8/ Per the customer’s call on February 2, call; we processed the request for cancellation of our supply agreement This process can take to billing cycles to complete, based upon where the account is at in the meter read cycle [redacted] Gas has accepted the cancellation and assigned a drop effective date of March 13, 2015; so the customer can expect one more invoice with our supply chargesAs disclosed, the accounts will not be accessed any early termination fee and will cancel without penaltyThank you for the opportunity to address this complaint Thank you, [redacted] Compliance Coordinator %

Find attached copies of our Natural Gas and Electric service agreements provided after Mr [redacted] enrolled the service address of [redacted] Drive, Blacklick, OH with our supply services on April 16, IGS Energy supply charges reflected on ***’s invoicingMr [redacted] contacted the local utility company to cancel services to the address effective August 28, No forwarding address was provided to IGS Energy Unfortunately, remittance for remains due and outstandingThe last payment IGS Energy received from [redacted] on the customer’s behalf posted August 13, in the amount of $for the July 9, bill reflecting service from 6/3/14-7/2/The account remains due and outstanding with a balance of $for the August 7, bill with supply charges from service period July – August 1, ($106.42) and the August 29, bill with supply charges from service period August – 28, ($92.38)To reiterate [redacted] bill notifications, find attached a copy of our past due notice mailed on October 10, notifying the customer that payment was now due directly to us the supplier, vsthe utility companyAfter no response to our notice and after no remittance, on October 27, the account was turned over to a third party, [redacted] ***, for collections Mr [redacted] spoke with IGS Energy’s Collections department on August 28, advising that the account was on his credit bureau report and took payment in full, over the phoneHe was advised that we would notify the third party collection agency of his payment and requested they notify the credit bureau reporting agencies Thank you for the opportunity to address this complaint

January 8, 2:43PM EST According to the Public Utilities Commission of Ohio, local communities are allowed, by law, to join their citizens together to buy natural gas and/or electricity as a group and thereby gain "buying power" to solicit the lowest price for the group's natural gas and/or electricity needsThis is called Governmental AggregationClick here for information the PUCO presents to help you understand the process We have no record of your call in October to cancelWe have processed your recent request to cancel and are waiting for your local utility company, Columbia Gas of Ohio, to assign drop effective dates Thank you, [redacted] Compliance Manager

The third party marketing vendor, Platinum Advertising, informed us they have been unsuccessful in reaching the complainant, by phoneTherefore we will provide the contract information for the complainant to reach out: [redacted] Thank you, [redacted] Compliance Coordinator

Good Afternoon, IGS Energy purchased DLP Energy, attached is a copy of the letter IGS Energy mailed all customer’s regarding the purchase In good Faith IGS Energy will waive the $early termination feeThank you, Tara C [redacted] COMPLIANCE MANAGER Direct (614) Fax (855) 726-IGS Energy :: Emerald Parkway Dublin, OH Helping Consumers Make Smart Energy Choices Since 1989! www.IGSenergy.com

We have processed the request for cancellation, without penaltyThis process can take to billing cycles to complete, based upon where the account is at in the meter read cycle Thank you for advising us of the sales issue, we have forwarded this on to our third party marketing vendor and requested they provide commentWe would request the Revdex.com can forward onto Platinum Advertising If you would like to make request for refund directly, you can reach the third party marketing vendor, Platinum Advertising via: [redacted] Thank you for the opportunity to address this complaint Thank you, [redacted] Compliance Coordinator

The attachment reflects billing for service from December 9, through January 12, This was PRIOR to cancellation Service with IGS Energy canceled months later, effective March 13, per the customer’s February 23, request Thanks,

Our records show that there was no offer of savings or deal, as alleged in the complaint We have attached a copy of the third party verification audio recording of Mr [redacted] ’s authorization to enroll in our natural gas supply service at the fixed price cents per therm, with an administrative monthly base chargeThe initial invoice mailed December for service from November through December 17, Please reference the attached invoice copy, under CURRENT MONTH CHARGES, the Energy Charge line item and you will see that the account was accurately priced at the contracted rate Per the customer’s call on January 2, call, we processed request for cancellation of our supply agreement, without penaltyThis process can take to billing cycles to complete, based upon where the account is at in the meter read cycle We are waiting for the utility company, SOUTHERN CALIFORNIA GAS (SoCal), to assign the drop effective date Thank you for the opportunity to address this complaint Sincerely, [redacted] Compliance Coordinator

As paraphrased in our July response, this is disclosed in Billing and Payment paragraph of the terms and conditions of our service agreementAny dispute regarding [redacted] pricing would need to be disputed with directly with the utility company Thank you

I could care less about Bowling green Hard to keep track of your complaints? I am in Elmore I did NOT get an opt out letter! I called and cancelled on October 30, The girl on the phone represented herself as a part of [redacted] Gas Just because a city or town elects IGS, a resident still has the option to decline!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I did I have proof I called on Oct and spoke to IGS for min and I declined!!!! You did NOT send me an opt out nor did you cancel me on Oct 30!!!!!