Missionary Auto Sales, Service & Salvage

Thank you for advising us, we have forwarded this on to our third party marketing vendor and requested they commentWe would request the Revdex.com can forward onto Platinum Advertising We have added the address provided to our Do Not Solicit listIf you can provide the name of your park and all the address associated we can add those, as well Thank you, [redacted] Compliance Coordinator

Thank you for confirming that you didn’t move residences and that the City of Bowling Green account, associated with the phone number provided is not your residence With respect to your account, in the Village of Elmore, we have provided a copy of the letter that was mailed in October of informing the community of the aggregation program they initiatedPer your request, we have canceled our supply services and returned your account back to the local utility for supply services Thank you, [redacted] Compliance Coordinator

I am rejecting this response because:I am listed on the account please do you part in asking a [redacted] Power RepI have been on this account since it was opened

On September 26, 2014, our records show Ms [redacted] called in regarding her bill amount and renewed her service address into a new natural gas price of $per therm for months and into a new electric price of cents per kWh for months, with an $per month monthly transmission chargeWe find the accounts were invoiced as per the contracted rates and no offer of savings was offered; please reference the attached copies of the terms and conditions of our service agreements As of November 25, 2014, we were not able to recalculate the budget bill amount for her natural gas accountPer her January 27, request, we processed the cancellation of our natural gas supply service, without penaltyThe account dropped our service effective 2/23/ Likewise per her January 27, request, we processed the cancellation of our electric supply service, without penaltyThe account dropped our service effective 2/18/ Thank you for the opportunity to address this complaint Thank you, [redacted] Compliance Coordinator

IGS agreed to the customer’s suggested resolution which was to waive the early termination fee associated with the month term service agreementFurther we continue to offer to arrange a deferred payment arrangement to allow the company, [redacted] , time to pay the months of TDSP charges from June – September invoiced in December, per our November notification We appreciate the opportunity to address this complaint, Jodi L [redacted] Compliance Coordinator

Our records indicate multiple emails and phone conversation have transpired around the scheduling of solar panel installation, to include apologies from both IGS Energy Solar and [redacted] Energy management via direct email with Dr. [redacted] . Again, we sincerely apologize and understand how early arrivals... of the installation, construction crew and delays from County inspectors, have caused the customer frustration. IGS Energy Solar has heard and reviewed the feedback and are working to put new scheduling procedures in place to improve future third party installation experiences. To reiterate email communications, [redacted] Energy, [redacted] Electric and IGS Energy are drafting a new plan for the remaining steps of this project and will work with the [redacted] to set the dates for each of them prior to dispatching work crews. [redacted] Energy will be reaching out to the customer confirm third party appointment times as we move forward with the final stages of installation and they can expect the following remaining steps that are necessary, to bring the system online: 1) Rough in Baltimore County inspection. 2) Final Baltimore County inspection. 3) Install IGS Energy monitoring and metering. 4) Install [redacted] net meter, after the utility company’s review of county inspections. 5) Turn on the net meter and solar system. As previously offered, our Operations Manager, [redacted] , is available to discuss and schedule the final stages of the solar installation. He can be reached direct at ###-###-####. Thank you for the opportunity to address this complaint,

Thanks for the updateLet us know when you get the payment history back from the utility companies, you can contact our Collection Department, ###-###-####, and discuss this further and work on a resolution Thanks, Jodi Lewis Compliance Coordinator

The utility is [redacted] Power and we are the supplier; we have separate systemsYou are not listed on our records as an authorized person on the account established with IGS Energy, therefore we are not able to release information to you Thanks, [redacted] Compliance Manager

As I stated before, the information I was provided stated that it would be billed directly through ***At the time the account was set up, there was absolutely nothing that disclosed that [redacted] would be allowing me to use their Gas pipes and charging me the same amount as ISG would for providing the GasNo one in their right mind would agree to thisWhat your company sells is a fraud, all the terms and conditions don't let you know you're getting billed doubleYou claim that the customer will be saving money since it's for "low income" onlyI have & can provide proof of my bills doubling instead of saving as you advertising saysI had to pay in full because when I called your company in May, I was told to pay and then I could file a complaint, which I did yet it remained unresolvedBusinesses selling advertising in order to get low income families to sign up while withholding the truth is not a business but fraud therefore I will peruse this matter until refunds are provided

IGS is a supplier [redacted] is the utility Natural gas was supplied to the service address and utilized Supply (Energy) charges are billed by the supplier Transportation and Delivery charges for the natural gas supply are billed by the utility The adjustment is for the energy charges over and above what the utility’s supply rate was for each service periodThe total energy charges for the service periods amount to $After the adjustment the energy charges amount to $219.51, which are due and outstanding Had the enrollment never occurred the $would have reflected on the invoice from PG&EWe are willing to work with the customer to arrange a deferred payment planPlease call ###-###-#### to arrange payment and avoid collection activity Thanks, [redacted] Compliance Coordinator

Thank you for the opportunity to address your concerns. IGS Energy pulled this marketer out of the State of California, effective February 4th. We have notified the third party sales vendor of the complaint and requested that they respond. Per the customer’s call... of March 4, 2015, we processed the cancellation request [redacted] assigned a drop effective date of March 23, 2015. We processed a credit adjustment for the service period from Jan 21 – Feb 20, 2015 which will reflect on the forthcoming, to reratet the account back to the utility’s supply charge rate. Thank you, [redacted] Compliance Coordinator

Good Morning,IGS shows the account in question will remain with the utility company Please feel free to contract IGS Energy at ###-###-#### if you have any further questions.Thank you,Tara C [redacted] COMPLIANCE MANAGERDirect (614) 5058Fax (614) IGS Energy :: Emerald Parkway Dublin, OH Helping Consumers Make Smart Energy Choices Since 1989!

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI received a statement in the mail today showing zero balanceI will try to believe you that collections has been notified and will not contact meIf something surprising happens again, I will re-open this complaint

The complainant made mention of the other supplier, [redacted] Energy, therefore we responded accordinglyIt was the complainant’s action in enrolling with our supply service agreement that switched service away from the other supplierTo reiterate our initial response where we specifically addressed this, the customer is responsible to understand and adhere to any agreement obligations with another Company prior to switching supplier providers To reiterate our second response where we specifically addressed the claim that a cancel fee was accessed by IGS, as disclosed in the terms of our supply contract, IGS Energy has no cancellation fee associated with the cancellation of our service agreementAgain, we are unable to address the complaint about termination fess accessed by another providerUpon receipt of the terms of supply contract, the customer had seven business days to review and rescind the agreement without penaltySince no attempt to cancel within the rescission period was made, the enrollment was deemed valid The account flowed with our electric power supply for one billing cycle therefore the $per month price is due and outstanding for our supply service from December 30, through January 28, Again, we have reattached a copy of the terms of our electric supply contract No adjustments are warranted Thank you for the opportunity to readdress this complaint

Thank you for bringing this matter to our attention IGS Energy records show the account was enrolled on December 14, The account was canceled effective February 15, 2017, per the Utility’s notification of January 31, We would ask the Revdex.com to forward this inquiry to the Utility, [redacted] ***, as per the terms and conditions of our Natural Gas supply “ if I switch my service to another supplier or back to the NGDC an NGDC switching fee may apply under the NGDC’s tariff ”

Our records show that the account was enrolled via the utility company’s referral programWe will have to defer the customer to PECO for answers to her concernsPECO customer service can be reached at ###-###-#### PECO assigned an effective supply flow date of December 12, Per this inquiry, we have processed a cancellation request to return the account back to the utility for electric supply service PECO will assign a drop effective date; this could take 1-billing cycles based upon where the account is at in the meter read cycle Sincerely, [redacted] Compliance Coordinator

We added the phone number and mailing address provided to our Do Not Solicit list, in an attempt to stop any future solicitationAdditionally, we have reached out to our third party sales marketer and requested that they add your contact information to their lists as well You may consider adding your residence contact information to State and Federal Do Not Solicit list serves and may consider posting a “No Soliciting” sign at your property Thank you, [redacted] Compliance Coordinator

We acted in a good faith effort as a [redacted] , whom identified himself as the spouse, and gave authorization to enroll the accountUpon receipt of the terms and conditions, the customer had three business days to review and rescind the agreement without penaltySince no attempt to cancel within the rescission period was made, the enrollment was deemed valid After careful review and consideration of your complaint inquiry, we contacted the third party marketer and they advised that the sales agent is no longer employedWe made a business decision to cancel your account and return you to [redacted] without penalty; per your call request of March 16, we submitted your cancellation request to [redacted] , whom determines your switch back dateThis can take to business days based upon where your account is at in the meter read cycle to return the account back to them for service We will monitor the account for the drop effective date, after which we will perform a savings analysis and reimburse the difference (if any) you paid to us versus what you would have paid to [redacted] had the unauthorized third party switch not occurred We will reimburse any rate differences for service from 1/3/– the drop effective dateIt typically takes 2-business days after we receive final usage reads to invoiceOnce the invoice issues, we will begin the analysis Thank you for the opportunity to address your concerns Sincerely, [redacted] Compliance Coordinator

I reviewed the response made by the business in reference to complaint ID 12389776, and find the resolution is satisfactory to me, as long as we can expedite the resolve of this complaint, I am willing to receive the $check and retain possession of the $check for a total of $which is satisfactoryThank you
Regards,
*** ***

We’ve located an account for the service address provided, however it is under another namePlease verify the account holders name and your relationship to the account holder so that we can research your inquiry further
Thank You,
*** ***
Compliance Coordinator