Mobstub Inc.

Review: On February [redacted] I placed an order on www.mobstub.com. I have since..not received the items that I purchased...have sent them emails asking where my items are..they said there's a delay please be patient....I then emailed them asking for a refund...have not heard back...have written on their facebook wall [redacted]..which they instantly replied to asking me to send them a personal message with my order number (which I did) and never heard back. At this point I do not want these items anymore I just want my money back!Desired Settlement: I want my merchandise total and shipping cost refunded $96

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company NEVER attempted to reply to my emails regarding a refund nor did I receive a refund. They didn't respond to Revdex.com until they FINALLY shipped out my items...and at that point I had already asked for a refund (several times)...and now that they are sending me my items they are telling me if I want a complete refund I have to send my items back to a DIFFERENT company with a different address in a different state!!! This company is a HUGE scam....they said they sent out my items (in a timely fashion)..yeah ok a month later is NOT in a timely fashion and when I asked for a refund I was completely ignored and items shipped AFTER I complain to Revdex.com and on fb. What kind of company is this and HOW do they get away with doing business like this????

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

These items were listed as final sale and are not eligible for a refund.

However as a courtesy, customer can ship items to the return address below for a full refund.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NOWHERE on your site does it say "purchases of items are final no refunds"...I was asking for a refund BEFORE I even received my items...I had no items to return..and NOW that you have sent me my items you're offering a refund and for me to send back?? lol this company is a JOKE...you won't give me my money while I have no merchandise but now offer to refund after you send products??? That is NO WAY to do business. Under your terms and conditions all it talks about are vouchers..I did not purchase a voucher I purchased a product..that took a month to be shipped out...asked for my $ back...why hold on to it when I didn't have my merchandise? Never will I do business with this "company" ever again...they're a big scam!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately since these items were listed as final sale it is not eligible for a refund.

Please review our return policy at: [redacted]

Again as a courtesy, customer can ship items to the return address below for a full refund.

Thank you!

Review: Ordered a necklace on 8/**/2014....received a shipping status on 9/*/14 that this order shipped on 9/*/14 with a tracking number that states no updated info...I have contacted this company NUMEROUS times about my order, was told it shipped, then I was told there was a "slight glitch" in the tracking (i.e. yes, there would be considering I do not think the order has ever shipped). I have just now figured out this company may be nothing but a scam.Desired Settlement: I want my credit cared refunded and this crooked company apologize to the THOUSANDS of customers that they are scamming!

Business

Response:

We apologize for the delay. Customers order information was not included so I am unable to pull up order.

Please email [redacted] with information so that I can refund the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

But I DID include my info on the original complaint. This is just ANOTHER stall tatic from this company. I have attached a copy of my order that was placed back on Aug.**, 2014

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I WAS ISSUED A REFUND ON MY CREDIT CARD...LEASSON LEARNED.....I WILL NEVERRRRRRR DO BUSINESS WITH MOBSTUB AGAIN

Review: It is taking forget to receive a product that I ordered. The company sent me an email saying it was shipped and according to the DHL, the item was never turned over to them for delivery and the tracking number was deleted from their system by Mobstub.Desired Settlement: I would like the product I ordered.

Business

Response:

Customer has been refunded in full for delayed shipment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory but I have not seen the refund in my bank account. When was it deposited?

Sincerely,

Review: The site delivered to [redacted], when I clearly entered my address correctly. The site autocorrected the address on its own causing the incorrect delivery. USPS indicated it was delivered to [redacted] but the tenants at that address have no idea where the package went.

I should not be responsible for ANY charges for the businesses error.

Order #[redacted]Desired Settlement: full refund or resend products to correct address

Business

Response:

Customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a product from MobStub on January **. Product was charged to my credit card on the same day. Product is still listed as "pending for shipment" per the company website. I contacted customer service they stated they would "email shipping" to address true problem. It has been over ten days since that supposedly happened I still have no shipment or product and now customer service will not respond to my follow up emails.Desired Settlement: I would like a refund for my purchase as I never relieved it in over a month.

Business

Response:

Customer has been refunded.

Review: I ordered 2 items on September [redacted] and it said 7-10 days to ship, on September [redacted] I was sent another email saying my order had shipped and they provided me with a tracking number to USPS, it says to allow 24-48 business hours to see it in the system. I have checked all week and USPS says the tracking number is not valid and they have no record of my package. I sent Mobstub and email and got a response on October [redacted] that says the order is in processing. When I responded and asked how it can be processing if I have a confirmation of shipment and a tracking number. I have sent emails for the last 2 days and NO response. The phone number they have on the website hangs up on me when I call, I have posted on their [redacted] page that I just want a tracking n umber, SOMETHING to validate they shipped it. Still nothing from them. I even sent a personal message on [redacted].Desired Settlement: I want my money back, after seeing all the other customer complain about their products being defective and having trouble getting replacements, I can not risk having to deal with the trouble of an exchange or their customer service people anymore, I just want my money back, I want nothing to do with this company who says their main priority is their customer. I want to be done with them!!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was sent an update on my complaint and the response from the business said package lost by carrier and a full refund was given to me. I just checked my online banking and called my banking institute and have had NO refund from them and I still do not have the 2 items I purchased and was charged for back on September [redacted]. I would like a refund ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It appears customers package has been lost by the carrier.

Review: Do not do business with this company ~ 13 days to receive the products and that after 3 emails asking about the order ~ promised time 3-7 business days! One of the products was a birthday gift for someone setting out on a 2 month motorcycle trip. The product arrived 4 days too late! Ordered on June **, 2015 and received product June **, 2015. (the charge for shipping was $8.85) The Products (Solar Chargers) did not work with any of our three different types of cell phones as they said it would, we needed to buy adapters, once we used the "solar chargers" they did not recharge when in sunlight...even for 20 days. They sell cheap, non working junk and then don't stand behind their products! They do not refund unless notified 15 days after the arrival. (Even though I had asked for the order to be canceled) It doesn't matter that they don't work at all! I tried to cancel the order on June **, 2015, but the reply was that the order had already been processed for shipment, even though it wasn't shipped out until June **, 2015! This was a total waste of $65.85 and I don't want anyone else to get burned by ModStub.com!Desired Settlement: I wish to return the three solar chargers for a refund of 65.85 which includes the $8.85 shipping fee since they did not follow their agreement of 3-7 business days! Also to let customers know of their poor business practice.

Business

Response:

The customer has been emailed with a resolution.

Review: I ordered two items...a bathing suit that came in four different styles and mascara on May [redacted]. I received a bathing suit only but not the style requested or as listed on the shipping label. I contacted seller that night via email. No response. I have emailed them a second ti,e with no response. I don't even know if I will be receiving the mascara and the bathing suit I ordered is not the right one.Desired Settlement: I would like to be contacted by the seller, sent a shipping return label free of charge and a full refund to my card, NOT a store credit.

Business

Response:

Hello, I am sorry to hear that you received the incorrect item. I have sent you an email requesting for a photo to be sent. As soon as we verify that the incorrect item was sent we will promptly ship out a replacement to you free of charge.

Review: I ordered a pair of iPanda Toons2. I received an offer for 10% off. I purchased another pair. The first problem was that the discount was never applied to the second order. Then, they shipped both items in the same package, but yet charged me TWICE for shipping.

I get the order in a couple weeks. Opened them and tried them out. They were complete junk. You could honestly find a better quality headset at a dollar store. I packaged them back up, contacted mobstub about returning them for a refund. They said that all sales were final. I found this company on [redacted]. It did not say ANYWHERE that you could not return your merchandise.Desired Settlement: I would like to return these and get my money back, including the shipping that I paid for twice.

Business

Response:

I would like to confirm that your discount for $2.70 was applied to your order. As advertised, each item has a shipping fee. In terms of the items, I am sorry that you are unsatisfied with the quality however, these were clearly listed as final sale. Please reference the original AD to see the final sale policy. You can also check out our FAQ'S.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I ordered my items, NOWHERE did it say or imply that it was a "final sale" I would never ever purchase something I could not return if I was unsattisfied. I do see in your FAQ about "no returns", but why would I even look there?I do not like being taken advantage of. A place that claims "no refunds"are just trying to rip people off. I will NOT be one of them!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry that you did not read our terms and conditions before placing the order but as per policy we do not offer refunds. Again, this is very clearly stated on each ad as well as in our FAQ'S.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Something like "no refunds" should be CLEAR when you order, not burried in your FAQ. I am still requesting a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased a necklace for my Mom for Mothers Day in March of 2015. Received it over two weeks after the order date... The mail is not that slow! Gave the necklace to my Mom, she put it on the next morning and it snapped in half. The only reason I ordered it is because she told be she liked it. Emailed MobStub.com on Monday 05/**/2015 and received a response on 05/**/15 saying they couldn't refund due to their return policy. How could I have known it was going to break the day after Mother's Day when I ordered it?Desired Settlement: REFUND for the measly little $14.99 payment. If you want it returned please provide a shipping label.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ORDERED A 3 PIECE COMFORTER FOR THE AMOUNT OF 34.95 AND THEY CLAIM THE PACKAGE WAS DELIVERED TO MY FRONT DOOR SO I CONTACTED THE POSTAL SERVICE AND THEY SAY THE SAME THING BUT WHEN I GOT HOME FROM HAVING SURGERY WE ASKED THE NEIGHBORS AND THEY SAID THEY DIDNT SEE ANYBODY DELIVER A PACKAGE SO EITHER I WANT A FULL REUND OR THE PRODUCT I ORDERED. REF NUMBER IS [redacted] THE ID NUMBER IS [redacted]Desired Settlement: [redacted]I would like the order sent or refund

Business

Response:

A replacement package has been issued.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order and they immediately took the money out of my acct and when I call just to see the status they say customer service reps are busy they don't even give any option to hold on they just say email them..so I did that and it was undeliverable, they have absolutely no way of being contacted ..I believe this company is a scam, I saw several people complaining also how they haven't received their item, in fact one customer said they got a woman named [redacted] and she said it was shipped and gave a [redacted] tracking number and it didn't even exist....I want my money back I do not trust this company, I order online all the time and I never ever encountered this type of horrible customer service for paying customers....they refuse to take any calls...my order number is[redacted] and ill even give you the phone number ###-###-#### so you can see what im talking about if you wish. I would greatly appreciate it that this company gets investigated...like I said I speak for many other consumers who got ripped off from them. Thank you for your time.Desired Settlement: 24.95

Business

Response:

Good morning, Package has been shipped via[redacted] Please allow 24-48 hours to reflect movement. For any questions please email us at [redacted]Thank you, [redacted]

Consumer

Response:

I have reviewed the response them tell other customers the same thing it was shipped and the tracking didn't exist, if they shipped it they should have sent me an email so I will give this till next [redacted] or further action I would like taken like a full refund..thank you for addressing my complaint promptly.

I still don't believe them but we will see.

Sincerely,

Review: I ordered this watch off a facebook ad. That was my first mistake.

I received in a timely manner BUT I did not get the color I ordered and

there is not way to close the watch. It is broken and CAN NOT BE worn.

I received it in this condition.

I ordered brown and got black. I don't wear black and even if I did, it is not wearableDesired Settlement: I want a full refund. I don't believe that this company is reputable after I read all the reviews

Business

Response:

As per customer correspondence, a replacement has been issued.

Review: I ordered a product on December **, 2013 and have been charged for this. The product has not been received. I have contacted mobstub through email and by phone but cannot get ahold of anyone. My online account has only said product is processing for shipment. It would be nice to get some type of reply from this buisness. I would like a refund of what I was charged. I do not want a product from such a poorly run company.Desired Settlement: Please refund what I was charged.

Business

Response:

The item purchased states that it can take up to 7-10 business days to ship.

Review: I ordered 2 products from the company on the [redacted]of december 2013 totaling 51.90 . I have emailed several times . the first time was around the 16th inquiring about my shipment. the response was " your item has indeed shipped and shoud be to you shortly. we have a glitch in our system our tracking is down that is unfortunalty all the details we can give u at this time. we apologize for the inconvience." I have still not recieved the items it is the [redacted]of december I have emailed again on the [redacted]as well as today with no response. except the automated one to let me no they got the complaint.Desired Settlement: if my merchandise CANNOT be recieved by tomorrow (christmas eve) then to refund my money they were christmas presents and it seems as if they WONT be here in time wich means I have to go purchase 2 more gifts to replace what I didnot recieve.

Business

Response:

Customer has been refunded.

Review: I was looking at their website I picked somethings to put in my cart I went to review them again so I could delete some items I decided against. When I selected the ones to be deleted it purchased them instead I emailed them 4 or 5 times they emailed me back stating they would contact me in a day or two my total was 138.00 they said they refunded me 71.00 I since have received one item. One I didnt want but now they are saying no returns really I cant keep things that dont fit. I looked for their return policy and I couldnt find one I just want a refund and not to have to keep items that I cant wear.Desired Settlement: I would like a full refund and a way to return these items I dont want

Business

Response:

This email is to confirm that we have received your request and would like to thank you for purchasing from MobStub.com.I was able to cancel the following items from your order:1. Professional 540 Count Titanium Micro-Needle Derma Roller2. Gold and Teardrop Pearl Wrap Bracelet3. Classic 10.00 CTW Princess Cut Halo Earrings4. Celebrity Double Wide Waist Trainer CorsetYour refund was in the amount of $71.32Please allow up to 3-5 business days for the transaction to process.The remaining items were not able to be cancelled, as they have already processed for shipment.Should you need any further assistance, please do not hesitate to contact us again.Have a splendid day.

False advertising of original retail prices. NO REFUND/EXCHANGE ALL SALES FINAL "policy" is very discreetly displayed and does not show up unless you scroll down, even if you think you are viewing the entire page you are not. Won't deal with a company selling through trickery and lies. They are not proud of their products, only their marketing ploys. What company would legitimately sell shoes without an opportunity to exchange for size. This one refused to. Had several back and forth emails with unyielding customer service. I do all I can to discourage others from being taken advantage of by this company.

Review: I have ordered a ring by the name and description as follows .....CZ Eternity Band Unisex Ring

Size 10 . I have waited as per there request 3-5 days before shipping. and was to be as the [redacted] site and there site shipped out on the [redacted] of July. as the [redacted] site it is now Aug-*-2015 and is in the same location now for 4 days in New Jersey. have contacted Mobstub numerous times. 4 times. I have got the run around with this company from get go. there is no number to contact them but by email or if online live through this way. I have seen a number on the Revdex.com site. I have contacted that number but when calling, a recording states that at that number listed in Revdex.com they are no longer affiliated with Mobstub. the staff is very ignorant and will not handle your problem on live chat and cut you off line because they don't want to handle your problem. It has been now from the time I ordered to now a week and a half. I have contacted the post office with this tracking number, and they said that tracking number was to be in no later than Friday July **-2015. yet still it was not on the postal truck. when you look on the postal site. It still shows it is in New Jersey. this company was very quick to take out my money in my bank account at the time I have ordered this ring, but yet still not to deliver or handle this matter. I have tried this company the first time and was hoping to do business with this company for a retail gift shop I own online, so I tried it first before I was to sell there merchandise. I am glad I did because this would have put my company in shame, due to if my customers ordered it through my site, I would have not able to deliver to my customers. I have read this matter around the internet from complaints from your company Revdex.com to [redacted] and other places that many other consumers reported the same with issues due to none delivery of merchandise and scammed out of there money. very unhappy customer and a bad taste in my mouth for first time experience and would not recommend this company to anyone. what good is cheap price products if you cannot deliver, cannot deal problems with the customers, doesn't have a number to contact this money? this is a company apparently that does not need to be online dealing a business and needs to be shut down. this is a scam of a business.Desired Settlement: I like this product CZ Eternity Band Unisex Ring

Size 10 Shipped to be shipped to me, or my money back into my bank account. If this does not happen, I will place a charge back to this company from my bank

Business

Response:

Good Afternoon, Your item was shipped within the advertised time frame and [redacted] confirms that your order was delivered: August *, 2015 , 7:47 am Delivered, [redacted]

Review: I ordered a product 2 weeks ago on june 3 my bank account was charged and till this day I have not received the product and order or shipping confirmation and I have sent numerous emails because the only number that they give is to an office that just takes a message. I get emails saying we need more info theres no record of this order after ive provided my name address phone number and multiple email addresses and ive had one person email me telling me the item is out of stock but theyll send a replacement and ill get a shipping or order confirmation soon that was 2 days ago and I havent received anything also the same person said they would issue a store credit into my mobstub acct for half of the order but theres no way to use the store credit. this company is nothing but a scam and should be shut sownDesired Settlement: I want a call from the company the item I ordered a full refund and this company out of business

Business

Response:

Please include an order number so that I can provide further information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are refusing to let me speak to a customer service rep or refund my money. I called several times a day and keep getting an answering service and the woman flat out told me I cant get to customer service because theyre not ansering their phones. There is no order number as I have previously explained hundreds of times now and even mentioned in my complaint because they never issued an order confirmation. I was told in one email that they were sold out of the product and would ship a replacement asap and they have not and wont tell me why. They are stealing money and I want something done about it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been refunded in full.

Review: I ordered a pair of of bluetooth wireless headphones. I was led to believe from advertising that I was buying an name brand item at wholesale prices that was only being offered at that price for a limited time. Shipping was extremely slow on this item. When I did receive it the item was not only an off brand "i-panda" that I have never heard of but it was also damaged. I saw this from outside the package. I opened it to confirm and it was indeed damaged on one side of the headphones. I've contacted the company that day and it has been over 2 weeks and I have heard nothing backDesired Settlement: I would like a refund in full including the cost of shipping to return this item. I would be fine with exchanging but I did not intend to purchase an off brand pair of headphones.

Business

Response:

Customer has been refunded in full for damaged item.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,