Mobstub Inc.

Review: I saw an ad on my [redacted] page for a silver initial bracelet that they were selling. I went to the page to select it and order it. Then I selected proceed to purchase. Instead of closing out the order and giving me a purchased conformation number it stayed on the proceed to checkout screen, with some offer to save 15% on additional purchases. I couldn't get to the checkout page so I just closed the entire webpage. When I closed out the webpage and looked at my bank account they charged me for four more bracelets two hats and some earmuffs as well. I wrote them immediately and asked for them to cancel the entire order because that was not what I had ordered. I got a computerized auto-response saying they got my message and it would be responded to within 24 to 48 hours. What they did was send the incorrect order, wait a day and then email me saying sorry we already shipped it and we cant help you. This is absolutely unacceptable. First of all they need to revisit the way the webpage is set up so that this doesn't happen to someone else. I still want my money back, I don't want the items they charged me for and "sent me already". I don't have the items and I am out $44.95, the cost of all the items . My request number was # [redacted] and someone named Lily responded. I would appreciate it if I could get a refund and a return to sender postage paid box so I can send all of the items they supposedly already sent to me back to them. I am no longer going to use this website for anything. I have purchased things from this site in the past and never have I had this problem. I am very disappointed in the way this entire situation has been handled. Please contact me and let me know how this can be resolved as soon as possible. Thank you for taking the time to read my complaint and handle it as well. I appreciate it. Have a blessed day.Desired Settlement: I would like to get a refund and a postage paid envelope or box so that once I do get the items I can turn right around and send them back.

Business

Response:

We are sorry for the inconvenience. Your have been emailed with the option to return these items for a full refund. Please respond to our email so that we can send you the RMA information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two sets of solar lights from MobStub as a gift. The gifts were received an opened after MobStubs 15 day return policy and both were defective. Neither set of lights worked at all. I did not want to return these for a refund and I do not want an exchange. I just want replacement with items that actually work. MobStub does not provide a phone for customers to actually speak with someone. From my initial inquiry I was emailing with [redacted]. After numerous emails, I asked to speak to a supervisor but was told she was the supervisor. The unusually short window for returns (15 days) allows MobStub to more easily pass off defective items. The fact that BOTH were defective is highly questionable. I ordered the lights on 12/*/14. They were received as a gift on 1/**/15. I contacted MobStub on 1/**,1/**, 1/** (2 times), 2/*, 2/*, 2/*, 2/**, 2/**, 2/**.

http://www.mobstub.com/d/100-LED-Solar-Powered-Fairy-Lights-StingDesired Settlement: Replacement with same items that are not defective.

Business

Response:

As per company policy, all defective merchandise must be reported within 15 days of delivery. Customer contacted us almost 2 months after the order was placed. As per policy, we are unable to replace the items as it is no longer covered under the return time frame. I have copied this from our FAQ page:What is Mobstub?s return policy?Due to the fact that our deals are so greatly discounted, the deals we negotiate with our vendors are final close-out sales. As such we simply cannot accept returns and all sale are final unless stated otherwise on the deal page, thanks so much for understanding! For defective or damaged merchandise, notify us by [email protected] within 15 days of receiving it. Please include the order number, the name of the product, the date of purchase, and the issue you are having with the item. If the defective item is out of stock, it can be returned for a full refund. Please understand that we are unable to accept any returns or exchanges for personal items such as swimwear or undergarments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[In response to MobStub's response, this business continues to offer defective products and takes no responsibility for items received as gifts. Unless you purchase something as a gift, open it and use it to make sure it works within 15 days, you have no other recourse?? Buyer beware of this website! I would at least appreciate the courtesy of being able to speak to someone in person.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not been able to speak with someone in person at MobStub. I do not wish to pursue this further as this company is not one concerned about customer satisfaction. I am hopeful others will see this complaint and not purchase from MobStub. I certainly will not. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All of the customers have been promptly answered. For more information regarding our return policy, please reference our FAQ'S.

Review: I order two different times from them and the 2 times my merchandise is lost, I have try to contact them and I have not receive email, calls or anything from them, it makes me thing that they dont care it all , they just take money from people

Consumer

Response:

hi , I just like to let you know that 1 of 2 orders I made with this company is been solve, (10903550 ) my order number 2 I still don't know how is going end up(1126360) if I don't get my order I do like for them to give me my money back, is very irresponsible of them not even have a line for costumers to call.

Business

Response:

Our records indicate that the ski masks have been delivered to you but we will be more than glad to assist you if you are unable to locate your order. Please check your email as I have sent you a private message.

Review: I made a purchase on December [redacted]. They sent me an email with a tracking number showing it was sent. When it was not delivered I contacted [redacted]. They informed me that a label was picked up but that the company never debt the product. I was told to contact them and ask then to resend it. I tried contacting then by the only means available ([redacted] message). The phone number was not in service. They will not respond. I am now out of money that was paid to them and without my product. Any comment I make warning others on their advertisements are blocked. I do not know what else to do.Desired Settlement: I just want the product I paid for or a refund. An apology for dismissing and ignoring my request would be nice but I'm sure that's more then I should hope for.

Business

Response:

A replacement package has been issued for customer.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I received a response stating they reshipped my product, when I asked them for a tracking number for my records, I was blocked from sending them anymore messages. I have not received my product as of yet and still do not have proof that it was ever resent.Please follow up. Thank you! [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer's package has been shipped via [redacted] tracking number [redacted].Thank you![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Item was finally received.

Sincerely,

Review: I placed an order on mobstub.com on January [redacted] totaling $63.90 which was immediately withdrawn from my bank account. I have not received the products and there has been no change in my account information all that is indicated is that it is "being processed for shippment" I have called customer service multiple times and have been unable to speak with anyone. I have also left several voicemails and sent an email to customer support which have not been returned. I wish to cancel my order and promptly be refunded.Desired Settlement: I would like my order to be canceled and to be reimbursed in the amount of $63.90 and for that amount to be directly into my bank account that was used to make the purchase.

Business

Response:

Customer's packages have been delivered via FedEx tracking numbers [redacted].

Review: I ordered an item on December [redacted]and have yet to receive it. I have contacted the company several times and all listed phone numbers do not work.Desired Settlement: I want my order canceled and a full refund.

Business

Response:

Customer has been fully refunded.

Review: I ordered from this website weeks ago and still have not received a shipment. I have checked online over the past few weeks and my status on the order continues to say "preparing for shipment." It has been like this for over a week now. I have emailed multiple times and also called their customer service line multiple times during business hours. I have received no response from either form of communication. When I call it says their line is busy then says to try again later and hangs up. I have never or believe I ever will get a hold of anyone. After doing some research I see there are pages and pages of complaints from this company. They are just stealing people's money!Desired Settlement: I would like to be refunded because I don't want to give this sleazy company any business.

Business

Response:

Customer's package has been delivered via USPS [redacted].

Review: So I have several issues that I wanted to be addressed. I wasn’t really sure where to file this complaint or how. Anyway I ordered from this company on 12/6. Their site states please allow 7-10 days for delivery fine. That’s pretty standard. Well 11 days later its still processing. Finally after 11 days the status stayed at processing for shipping for another 6 days. Well I had emailed and emailed.. NO response. I emailed on facebook and the website. Finally on 12/**after 3 emails on their website and 3 on facebook. I did get a response. Advising they would refund me If I didn’t receive the product. I figured since this was 12/**due to christimas I would give it a few more days. I did… I received my package yesterday 12/**after 22 days. The packaging slips states I ordered on 12/**NO I ordered on 12/**this must have been processed on 12/**. I am NOT happy! I ordered Dr. Dre Urbeats as a gift. I receive a small envelope with 2 sipping labels. A small black bag w/ the beats and new ear buds that can be changed. Needless to say I was beyond upset. This to me just appeared used. Comes with NO BOX, NO UPC or NO instructions. According to their website it states condition- new in BOX with a 3 month warranty. That’s to me is false advertisement. Being it took 22 days to receive my original product I had requested I don’t trust the warranty. I have also read online on their facebook that these are fake beats and they break after 1 week. To me this scream shady. Could possibly be stolen merchandise for all I know. NOT saying it is BUT that’s how it came off to me since they come as if they have been used and refurbished. I have emailed them since I received my beats and NO response. I want a full refund and I will be sending these back. This is completely unacceptable. The company is also impossible to reach. All is done by email. Thank you for your assistance as I am beyond frustrated and haven’t been able to finish Christmas with my family since I had to wait 22 days. Please let me know if further info is needed. Thanks!

[redacted]Desired Settlement: full refund

Business

Response:

Customer can send back item to the return address for a full refund.

Review: I ordered their advertised set of 10ft iPhone/ iPad charging cables. Neither cord I received was in functioning condition. I've tried multiple times to contact them, but have been largely ignored.Desired Settlement: I no longer trust them to send a product that is in working order and desire a full refund to my credit card used to purchased the defective products.

Business

Response:

Hello,

Review: I ordered 3 winter hats with lights. I have received one. I tried to contact the company but the number that's associated with the withdrawal of fees is no longer in use. I then tried to use the number listed with this site and that is a fax machine. I have paid 47.00 and change for these hats (that are not worth it). I would like the other two hats or a refund all before Christmas. Thank you for your assistance .Desired Settlement: If I cannot get these items within the next week then a refund will be necessary.

Business

Response:

Thank you for contacting us. Due to the popularity of this item, it was advertised with a 7-10 business days time frame to process. Your hats have all been shipped out separately and are due for delivery within the next few days.

Review: three pairs of shoes ordered (total cost $50.85), three pairs delivered. However, 2 of the three pairs were the incorrect style. Email attempts to customer service were not answered, and the phone number shown with the [redacted] charge results in a recorded announcement that says "This phone number is no longer associated with Mobstub.com.Desired Settlement: Either replace the two incorrect pairs of shoes, or generate an appropriate refund of 2/3 of the total cost.

Business

Response:

Thank you for contacting us. We will be more than glad to have the correct styles sent out to you. Please email me at [redacted] with the specific details of what you received so that we can issue a prompt replacement.

Review: I ordered an item from this company. The website said it may take up to 10 business days to ship. After 10 business days I contacted them and they told me to wait another 48 hours and if it had not shipped to email them again. After another 5 days (120 hours) I emailed them again and they said to wait another 24 hours and if it hadn't shipped they would refund my money. I waited almost 48 hours and it still had not shipped so I emailed them again and told them to cancel the order and refund my money. The next day I got an email saying the item had shipped. My issue is that it took 16 business days to ship and they didn't refund my money when I asked them to and they said they would. I can forward the emails if you need to see them.Desired Settlement: At this point I just want my money back as I have read other complaints on their [redacted] page about customers not getting the right product when they finally did get their order.

Business

Response:

I am terribly sorry for the inconvenience.

Review: I ordered a product from them, it arrived defective. They said they would send another and haven't and it's been over a month. I can no longer get a response from customer service.Desired Settlement: I just want my money back, the replacement is useless at this point.

Business

Response:

It seems carrier has lost the package.

Review: I ordered the "[redacted] Certified" iPhone cable....when I attached it to my iPhone, I got the message "this is not a certified cable/accessory and may not work with your iPhone". And it sure didn't! Same order...iPanda Battery Packs....ordered 4 of them. Two of the charging cables are defective. Have been trying for 5 days to get ahold of SOMEONE to get a return authorization for both the iPhone cable and 2 iPanda chargers. I completed the website "contact us" form; however when attempting to submit it, I keep getting the generic HTTP500 server error response. I called their listed phone number (###-###-####); a foreign woman answered the phone as "MobStub", took all my info and said she'd give them the message. No indication that they will actually call me back.Desired Settlement: Full price refund of "[redacted] Certified" iPhone cable ($15.00)Full price refund of iPanda 2-Pack Flash Charger ($10.00)TOTAL $25.00

Business

Response:

I have emailed you with a satisfactory resolution. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

MobStub's email to me stated that all sales are final and no refund/returns are accepted. I accepted their offer to replace the 2-pk iPanda chargers; however, I have every reason to believe that receiving one "[redacted] Certified" iPhone cable that is actually NOT "certified", means that NONE of their iPhone cables are, in reality, "[redacted] Certified".I still seek a refund of the $15 paid for the iPhone cable.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not actually rejecting the company's resolution; however, they have been sending me emails while simultaneously responding to your complaintWhat they have told me is that:1) They will be sending me two (2) new iPanda chargers, to replace the ones that have defective cables; and2) They will be issuing me a credit for the $15.00 iPhone cableThis doesn't match the information they supplied in your complaint response. of a $17.95 refund.I just wanted to make sure there is a record of their correspondence with me. If they adhere to numbers 1) and 2) above, I will be satisfied.Thank you for your efforts on my behalf.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Confirming that customer was refunded for $17.95 and replacements were sent. Please check an updated bank statement for this credit.

Review: order products on line was billed and paid for never received items tried contacting by email 11 times no response and by phone 4 times no return. order number [redacted]Desired Settlement: want total refund

Business

Response:

The customer has already been refunded for one of the items and the other item is confirmed to be: Delivered on March [redacted] by [redacted]. 3/07/2015 - Saturday

Review: I saw a promo for Mobstub on [redacted] and clicked through to check them out. I put 2 items (2 sets of sheets) in a shopping cart, so I wouldn't have to look them up again, on September *, 2015. I left the site and went back later in the day, on a different computer. I then ordered 3 items (3 sets of sheets), "submitting" the purchase and giving my credit card information. I received the 3 sets of sheets and wasn't happy with the color, but they will do. I placed an order for 2 trunk organizers on September [redacted], was charged for those, received them and they are just ok. Yesterday, September **, 2015, I received a package. As I do a lot of internet shopping, there was no indication what company it was from and I had no idea what the package was, I went ahead and opened it. It was the 2 set of sheets I had placed in the shopping cart on September [redacted]. I DID NOT hit the "submit order" button, nor did I provide credit card information for those items. It was charged to my credit card on September [redacted] as a separate transaction from the above-mentioned transaction on the same date. I reached out to Mobstub informing them I did not place this order and asked for return instructions. They told me I would have to pay the original shipping plus the return shipping. As I never place the order I didn't feel this was an appropriate way of handling their error. But they refuse to accept any responsibility for the situation.

It would appear they automatically submit orders for anything that is "left in carts", at the end of the promotion period. It is also my belief that they stored my credit card information without my authorization.

I feel their practices are not only unethical but illegal.Desired Settlement: Shipping label to return unauthorized order and full refund of $29.95

Business

Response:

Customer has been emailed with a satisfactory resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response "emailed satisfactory response", is false. It may have been satisfactory on their end, but was not on mine. I will be glad to return the items, that were not ordered, if they will send a prepaid shipping label. And then refund the $29.95 they charged my card, without authorization. They refused to do this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This has been refunded in full.

Consumer

Response:

A refund was FINALLY issued for complaint ID [redacted]. I had to fight extremely hard to get a resolution, for items I NEVER even ordered. CONSUMERS NEED TO KNOW WHAT MOBSTUB IS DOING!!! Items left in a cart will be shipped and charged to you (if you make a subsequent purchase and they have your credit card for that order). AND, they will accept no responsibility for this happening. I WILL NEVER BUY FROM THEM AGAIN and will post negatively about them whenever I get the chance. They should have resolved this when I started emailing them and told them what happened.

Sincerely,

Review: This issues is twofold: Product issue and Customer Service Issue. On July [redacted] I ordered two Sterling Silver Italian necklaces. One 18" and 1 20". I received items July [redacted] - One week later The clasp fell off. It's not possible to reattach or solder. August [redacted] I sent an email to MobStub explain the situation for Attached Order ID[redacted]. I received an automated response from Eric that someone would contact me. On August [redacted] Hannah replied asking which necklace I was referring to. I responded immediately that is was the 18". I never heard back. On August [redacted] I sent another email asking if my first email was indeed received. No response. This morning I called and spoke with a less than pleasant receptionist who took my information and said someone would call me. Not ordering from this company again. Have they even read all of the complaints on Revdex.com?Desired Settlement: Please refund the cost of necklace back to my credit card. I do not want a store credit with this company

Business

Response:

The customer has been emailed with a satisfactory resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a leather Bracelet from [redacted]. I wore it only once and some of the leather had already pulled way from the part that secures it. I have been emailing the company on it's website "Contact Us" form about daily for almost 2 weeks. No one will respond to my emails. As well, I have posted on their [redacted] page with no results.Desired Settlement: I want this replaced with another bracelet, unlike the one I bought, due to it's defectiveness or a refund.

Business

Response:

Customer has been issued a store credit for defective item.He can feel free to place an order for a new bracelet.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

MobStub has not contacted me to inform me of ordering a new bracelet or how to do so. I want some communication from the company in going about ordering a new one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please check out our available bracelets which can be found on [redacted]. Once you select the item and add it to your cart you will then see an option to apply the store credit which we have issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on September [redacted], 2014 I have the Trnsaction # [redacted] and the Order # [redacted] and The tracking number stating that they have shipped my order on September [redacted], 2014 I have checked this tracking number and all it states is that a shipping label has been printed for this item. But I have been in contact with this company for over two weeks now and they can't tell me anything. They have taken my money and I still haven't gotten my order. This tracking information is not up to date and hasn't been updated and they don't care. Please help me the number they tell you to call all it says is that all operators are busy please call back later. I'm starting to think that this is a scam.Desired Settlement: They need to either shipped my order to me or refund my money to me as soon as possible. They also need to stop ignoring me and answer the phone. This is very dishearting to order something off their website and not get the service or the respect from the company your dealing with. I made this order online.

Business

Response:

Customer has been refunded in full. Please allow 3-5 days for this to post on billing statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order and paid for items on AUGUST **, 2014. As of today, 9/**/2014 , website still states "preparing for shipment". It does not take 14 days to pack A NECKLACE and ship them. There is no way to get a hold of this company. They do not bother to respond to inquiries via email. The only phone number I could find gives you a message "no one can answer your call" and automatically hangs up on you. IF THEY RESPOND ON EMAIL IT IS THE SAME THING SAID EACH TIME.

[redacted] (MobStub)

Hello [redacted],

I am terribly sorry for the delay in receiving your order.

I've been informed that your order should be shipped out within the next day or so.

Once your order is shipped, you will receive a confirmation email, including your tracking information.

Please note it may land in your spam folder so don't forget to look out for it there. You may also log onto "My Account" on Mobstub.com to view the status of your order.

Your patience is highly appreciated.

Have a wonderful day!

Sincerely,

[redacted]Desired Settlement: I want my product shipped to me and to arrive in good shape, or cancel my order and give me my money back asap.

Business

Response:

Customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not refunded my money to me as of today 9/**/14.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been refunded in full. Please allow 3-5 business days for this credit to appear on your statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,