Mobstub Inc.

Review: I have contacted them several times to tell them that only half my order was delivered even though the packing slip said both were in the box. They have no phone number to call and my last email has not been answered. This company does not seem legit.Desired Settlement: At first I just wanted the sheets I ordered, now I just want to be refunded.

Business

Response:

We were in touch with the customer via email.

Review: I ordered my watch Boho-Chic Vintage Handmade Watch (Butterfly brown) on 09/**/2013 it said 7-10 business days to receive. when I didn't get it on 09/**/13 I tried to contact company to check on order I found out that they only do email that they only have system automated responses today is 09/**/2013 which is the 10 business day still no product or response from company.Desired Settlement: I want my watch to be over knighted to me or my money back

Business

Response:

We were in contact with customer requesting order information however customer never responded with complete details.

Review: I have tried unsuccessfully for months to unsubscribe to the emails. I receive the same response from customer service. "They are working on it and it should be fixed next week" There are no phne numbers to call or a way to complain to managment.Desired Settlement: Please just get them to stop sending me emails!

Business

Response:

We apologize for the inconvenience. I would like to confirm that you have been unsubscribed and removed from our email list.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Monies extracted when order placed in Sept 2015. Have rec'd emails saying orders are shipping. Order "shipping" incorrect. Sent email 2 weeks ago to "support" with the requested info ie tracking number AND order number. Nothing, nada.............this is more than frustrating. This "company" is NOT a company and should have a class action suit placed against them!

Want a reimbursement of items NOT rec'd.Desired Settlement: Want a reimbursement of items NOT rec'd.

Business

Response:

I see that 3 of your items have this USPS status: September 26, 2015 , 10:44 pm Delivery status not updated The delivery status for this item has not been updated as of September 26, 2015, 10:44 pm.September 26, 2015 , 8:44 am Out for Delivery ANNAPOLIS, MD 21403 I have gone ahead and refunded you in full for these items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see below, the REIMBURSEMENT for items NOT received. As of this writing, it is not showing on my credit card statement. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

You have been refunded, please find the AVS receipt posted blow: [redacted]

Consumer

Response:

The refund from Mobstub has been applied to my credit card.

Review: Ordered 2 Bluetooth headsets March [redacted] paid over 21.95 a piece I have not received the product s it's March [redacted], I have been gettin run around with customer service, no one is absolutely where are my productse, exchange emails 4 Times, I want complete refund pls, helpDesired Settlement: Refund full amount of 21. 95$ for each Bluetooth I purchased 2

Business

Response:

I have emailed the customer with a satisfactory resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'll believe it when funds are in my bank, they have promised many things, I will wait few days before you close case please thank you,I can't believe they even responded

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I would like to confirm once again that the customer was refunded in full. Please check your bank statement to see this credit.

Review: Dec **, 2014 I ordered 12 necklace charms. I received 4 separate deliveries on 12/**, 12/**, 12/** and 12/** only to find that only 11 charms had been delivered. I emailed Mobstuf off their website on 12/**, 1/*/15, 1/*/15. I wrote a letter to Mobstub at the shipping address as this was the only address I had at the time. I received an email from [redacted] (Mobstub) on January [redacted] answering her request of more information - of which I sent her an email and an attachment of the original order. She sent me an email with my reference confirmation of inquire #[redacted]. I did not hear from her again. On 1/**/15 I sent another email to [redacted] reexplaining the issue and her previous emails to me. I did not get a reply. I then searched the internet and found an address at [redacted]. I sent a letter on 1/**/15 with my complaint and previous correspondence. On 1/**/15 I receive another email from [redacted] with the same formatted letter asking me the same things that were sent on 1/**/15. I, again, sent her an email back with a copy of the original order of Dec **, 2014. I then proceeded to report this company the Revdex.com.Desired Settlement: I had a special surprise for my 12 granddaughters for New Years Day to present these charms as a memory of 'us.' This has been destroyed. Now I am focused on Valentine's Day. I hope to have my charm before then.

I spent a total of $207.40 for these charms. I cannot give out 11 of them as one granddaughter would be very disappointed to be left out. All I want is the missing charm.

Business

Response:

A replacement package has been organized.Thank you![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My order was a total disappoinment. Only one piece of the two that I ordered was ever delivered, and it was not an appropriate size. They rather rudely responded by sending yet another (comforter) that they want to call a King/Cali King.... I will have to use it on my double size guest bed! The other piece, a bluetooth headset for my daughter's Christmas gift never even showed up! I tried using their link for "contact us/complaint"- after submitting, the screen would just go white and info gone but nothing submitted! Tried that 5 times before just sending it in an email to mobstub.comDesired Settlement: If they can get the headset here ASAP, fine. If not I want a refund and an adjustment on they comforted. I should not have to pay for what they call a king if it can't be used for the intended purpose. they should absolutely credit me on that.

Business

Response:

Customer has been refunded in full for the Universal water resistant Bluetooth Behind-the-Neck Stereo Headset.As per correspondence with customer we are waiting on an image of the replacement comforter.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not received any confirmation of refund as of yet. Also, I responded to their request for yet another pic stating I would be returning the extra comforter and using the one I paid for on my guest bed as it is better sized for a double than a king sized bed- there sizing was just off! I tossed the comforter in the gentle cycle of my high end washer, and it fell apart like tissue! I sent them photos of the results and demanded return Instructions. That was days ago, no responce yet.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been refunded in full.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you

Sincerely,

Review: I ORDER 2 SETS OF HEADPHONE AND THE ORDER WAS NEVER SHIPPED OUT. BUT THEY TOOK MY MONEY FROM MY CARD

I PLACED THIS ORDER ON NOV * AND STILL DONT HAVE MY ITEMS IT DONT TAKE THAT LONG TO SHIP STUFF OUTDesired Settlement: Refund-Credit Card

Business

Response:

Good morning, Customers package was shipped out well within the advertised time frame (3 days after item was ordered.)[redacted] tracking number is [redacted] Item is out for delivery. Thank you, [redacted]

Review: First off this website saves your credit card information, you can't buy without accepting their policy. this is worrisome, and customer service said the info was safe but refused to delete it. I bought what was advertised as a TOTES brand radio/fog-free mirror for the shower that claims it is perfect for "precision grooming". the "mirror" was a pitted and warped film of reflective foil that looked more like a fun house mirror than a precision grooming tool. the razor holder broke when I opened the box and only 2 of the 3 hanging options were included. clearly this was a defective product. I contacted customer service by email (no phone number posted) and engaged in a week plus long email argument with the mobstub "[redacted]" she refused to refund my money and was combative, rude and impossible to deal with beyond her quoting policy of no refunds. I would normally understand a final sale, but this was beyond defective, it was a piece of trash represented as something it could never be. THIS IS A SCAM! in the end she did say I could return the item for a refund but I would have to pay shipping. I refused as I didn't think I should have to pay any money for this trash. I invested over a week of arguments; time out of my day to deal with this situation and I was not about to pay money to end it. i've written reviews and asked all my friends and family to boycott the business. today, after more than 15 emails later, the [redacted] said she'd refund my money and didn't mention shipping. i'm going to wait til the money is back in my account and the return label emailed to me before I consider the matter closed. this company sells items that are FAR BELOW what they are advertised as and then steals your money by way of "final sale" policy.Desired Settlement: I want to be refunded and will not pay to return the item.

Business

Response:

The customer has been refunded in full and does not need to return the item.

Thank you,

Review: The company has made numerous excuses as to the extended delay in shipping the product I ordered. I told them I cancel my order and refund my money and the refuse to do so.Desired Settlement: I expect a full refund if the money I paid them that I had asked for and they have refused to give me.

Business

Response:

Customer has been refunded in full. - [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a sheet set on June **, 2013 and still haven't received the product. There is a ship track number under my account info but when I called FedEx they said that the item has never shipped through them. I have tried emailing the company and have gotten a response. There is no phone number either for customer service.Desired Settlement: I would like to receive my product that I paid for.

Business

Response:

Hello,

Review: I purchased a 2 Pack: 10 ft. Charging Cables for iPhone4 on July **, 2013. I was told initially 10 days for shipping. I contacted them via email (this was the only option they have available to contact customer support), and I was told 10-14 days. It is now 17 days later, and I looked up my order and it's still "in process for shipping"...the same status it has been for the past 17 days.Desired Settlement: I want my cables sent to me ASAP!

Business

Response:

Hello,

Review: I purchased a shirt from them. When I finally received it, the shirt was the TOTALLY wrong size. All I wanted was an exchange for the size I ordered. I emailed the company and received an email back saying it would be 24-48 for someone to get back to me. After a week and a VERY LONG search for a phone number I called. The person who answered was very very rude. Took my order number and email address. Said she would pass it on and hung up on me. I called again 5 days later and asked for a [redacted], was immediatley hung up on. I called back and was told they were not avail. I very politely asked for the number so I could try later. I was given a fax number. All I want is a replacement shirt nothing more. I know their policy is no refunds but I am not asking for a refun just a replacement due to their mistake.Desired Settlement: I would like a replacement for the item they sold me as it was the wrong size. It would be nice to have an apology for all of the rudeness and bad business practice. I think they should be helld accountable for their bad business.

Business

Response:

We are sorry that the garment does not fit however, this item is not eligible for an exchange. The final sale policy is posted on the ad for this item.

Review: I order from mobstub on ** Dec 2014 and I have been trying to get a reply from them and no one will respond. They sent me an email with a order# of: [redacted] on the day of the order. I tried calling numerous times and emailing to no help. The item ordered was three water resistance Bluetooth headphones with a total of 74.00. Please assist in resolving this issue and stop this fraudulent business.Desired Settlement: Either send me the ACTUAL merchandise I ordered or refund me all my funds.

Business

Response:

Customer's package has been shipped via [redacted] tracking number [redacted].Thank you![redacted]

Review: I made an order with them on Dec.[redacted]. My order has not shipped,& I have already payed them with my credit card in the amount of $82.00

I have tried to contact them several times to find out why it has not shipped,,but have been unable to do so.I need my order or

my money credited to my credit card.

Thank you..Desired Settlement: Make Good on My Order

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have received all but one of my purches.

Review: I placed an online order in the middle of December. My credit card was charged immediately. When I received the email notifying me of shipment, it referenced a tracking number. When the product had not arrived weeks later, I contacted the post office who told me that the tracking number was generated at the business, but it did not appear that the shipment had ever reached the post office. I sent at least three emails to the company (apparently the only way to reach them) and the only response I have gotten is an automatically-generated email saying that they are busy with the holiday season and that someone will get back to me. This has yet to happen.Desired Settlement: I would like immediate (and trackable) delivery of my order. If this cannot happen, I would expect an immediate refund to my credit card.

Business

Response:

Customer has been fully refunded.

Review: I ordered merchandise from this company and they put through a debit to my card on 12/**/13 for $89.00. I emailed them a couple days before Christmas to cancel the order and was told that they couldn't cancel my order being that it was being shipped. I checked my account online last weekendand it showed it was still preparing to ship so I once again requested a refund and this last email has been ignored.Desired Settlement: I want the refund reversed back to the debit card it was charged to. Thanks.

Business

Response:

Customer's package was unable to be cancelled due to items processed for shipment.

Review: I placed my order on December [redacted] and STILL haven’t received my item!! I was told to wait 3 business days on the [redacted] of December that it was being re-shipped and today makes the 3rd day yet nothing was in the mail!!! I wrote them before and said, "Either ship me what I ordered or give me a full refund" and only get automated responses from their email system and cannot get a hold of ANYONE when I call. I see this company has racked many similar complaints up and something has to be done. Please help.Desired Settlement: Deliver my item or give me a refund.

Business

Response:

Customer has been fully refunded.

Review: I placed an order back on Oct [redacted], order number [redacted]. I received a wrong item and contacted them about it. Emailed them back and forth several times with the response of "we are delayed in shipping" Now 2 months later and still do not have the item or a date of when I will receive it. Last email has not been responded to and it has been 4 days.Desired Settlement: I would like a refund of the purchase price and shipping cost.

Business

Response:

As per customer's request replacement package has been reshipped.

Review: I ordered one of their daily deals...a $35 comforter ...king size . I was shipped the wrong size and they are claiming the can't locate my order...to exchange it. I have provided my full name...email address and last four digits of the credit card (at their request) I even sent the a screen shot of my bank statement to show them the date and dollar amount. I followed up yesterday with them and got no reponse. Now I fell like maybe it's a scam to unload full size comforters?? Lol

Business

Response:

I have located your order, we were unable to locate it previously as you contacted us with another email address. We are very sorry that you received the incorrect size. The item has been promptly replaced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So I still have not received the correct order and they are not replying to my emails...I have asked them for a refund and to pick up the incorrect comforter.And by the way I only have one email address..so they are wrong in stating that I used a different email address!! [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I would like to confirm that you were refunded, I have attached a copy of the refund receipt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,