Mobstub Inc.

Review: I bought a watch on this website, however, when I went to place the order, I was told my credit card was declined. I tried once more and again, my card was declined. I immediately checked my bank statement to make sure everything was alright, and although I was told my card was declined, the money for both purchases had already been taken out of my account! I went back to the website to cancel at least one of the orders, but according to the website, I've yet to place any orders. I'm extremely upset that MobStub has taken a good amount of money out of my bank account even though their website said my card was declined. And I can't even cancel the orders because to them, my order doesn't exist.Desired Settlement: I would like both orders canceled for the watches and my credit card to be refunded.

Business

Response:

As per correspondence with customer and the information she provided both charges were declined and did not go through.

Review: I placed an order with this company on November **, but it never arrived. I have been asking for assistance for WEEKS and finally, for my money back. After being given the run around or ignored, today they offered me "store credit". I will not shop with them again.Desired Settlement: I just want my money back. I have read numerous complaints of the same nature as mine, and I want nothing more to do with this company.

Business

Response:

Customer has been fully refunded.

Review: They shipped out my product and it says it was delivered on the second of December however I did not recover my package and I assume if there needed to be some one to sign for it that it was forged.

There is little to no customer service and no phone line to call. The place seems really disorganized I did contact them. Upon emailing them they finally gave me a tracking number to something that was supposed to arrive a week and a half ago. The post office does not know where my package isDesired Settlement: Either I want my product or my money back.

Business

Response:

Please see tracking for the 6 Pairs: Fleece-Lined Seamless Leggings.

Review: I PURCHASED 3 PAIRS OF RUBBER SANDALS FROM ABOVE COMPANY. I WAS UNAWARE OF THEIR NO EXCHANGE/NO RETURN POLICY UNTIL I RECEIVED THE SHOES. I HAVE PURCHASED FROM THEM IN THE PAST AND WAS VERY HAPPY WITH MY BRACELET PURCHASE HOWEVER. WHEN I ORDERED THESE SANDALS I WASN'T SURE OF THE SIZE OR HEEL HEIGHT. WHEN I RECEIVED THEM THEY ARE WAY TOO BIG ON ME AND I CANNOT WEAR ANY SHOE WITH ANY TYPE OF WEDGE OR HEEL. I LOVE THE SHOES BUT CAN'T WEAR THEM DO TO HEALTH REASONS. I HAVE MADE CONTACT WITH THE COMPANY BACK AND FORTH SEVERAL EMAILS. ALL THEY KEEP SAYING IS IT IS THEIR POLICY. I HAVE NOT WORE THESE SHOES AND THEY ARE IN THE ORIGINAL PACKAGE. I EXPLAIN MY SITUATION TO THEM AND I JUST GET THE SAME "NASTY" EMAIL BACK BASICALLY SAYING TOO BAD. I AM OUT NOW OVER $47 WITH SHOES THAT I CAN'T WEAR AND CAN'T RETURN OR EVEN GIVE TO SOMEONE ELSE. I HAVE BEEN MORE THAN PATIENT WITH THIS COMPANY AND WILL POST VERY NEGATIVE COMMENTS AS TO HOW HORRIBLE THEIR CUSTOMER SERVICE IS. I ALSO SAID THAT I CAN UNDERSTAND NOT ACCEPTING RETURNS ON ITEMS THAT ARE NOT SIZED BUT EVERY SHOE RUNS DIFFERENTLY AND I HAD NO WAY OF KNOWING THAT THESE WOULD NOT FIT. I ORDERED THREE PAIRS OF THESE SANDALS, THREE DIFFERENT COLORS.Desired Settlement: I JUST WANT TO RETURN THE SANDALS FOR CREDIT OF THE $ 47.85 THAT THEY HAD NO PROBLEM IMMEDIATELY CHARGING MY CREDIT CARD

Business

Response:

As per our return policy, all sales are final and we are unable to authorize a return. Please note that the final sale policy is posted on every ad as well as our FAQ's.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I stated before I can't believe that they stand by a policy on wearable sized items if something doesn't fit then a customer should be able to return them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are unable to authorize a return. Please note that our return policy is very clear and it should be reviewed before placing an order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:That's all they keep saying. It is unacceptable & I refuse to be out $48 + dollars on shoes I can't wear. I'm absolutely sure mine is not the first request for a refund or I would even take a store credit from them for a miss size wearable item like shoes or clothing

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered bluetooth headphones from Mobstub.com and I never received them. And, there is no way of contacting them. Also, when I contacted [redacted] they stated that my package was delivered on oct *, 2013 but it was not!!!!!!

And when I tried to contact the company I could not reach them. Also I reviewed the comments about Mobstub online and I found simular complaints some of which was worse.Desired Settlement: I want my money back!!!!!!!!!!!!!!!!!

Business

Response:

Customer has been refunded in full.

Thank you!

Review: On-line order submitted 09/**/2014; confirmation e-mail received 09/**/2014; was given one (1) order number with three (3) different tracking numbers; debit/credit card debited immediately; after nine (9) days received an email that merchandise would be delivered by September **, 2014; received an email advising merchandise delivered in South Carolina, as I live in Texas; and to date, no items received, no response to three (3) e-mails requesting assistance and only contact number available automated recording answers that no one is available and to call back later.Desired Settlement: As a person fighting [redacted], I want an apology from this company and I want all monies associated with this charge refunded, i.e. actual amount for merchandise, finance charges associated and taxes.

Business

Response:

Customer has been refunded in full.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a product advertised for a iphone 5 or an ipad among other phones and when I received it it did not fit my iphone 5 or my ipad.Desired Settlement: I would be willing to return the items to them however I would like a full refund.

Business

Response:

Customer's order history reflects that they purchased the 2 Pack: 10 Ft Fettuccine Charging Cables - Micro USB - Blue.

Review: I ordered a cell phone clutch & paid $12.95 on 12/*; on 12/* I received the item in the wrong color (ugly color). I emailed the same day of the wrong item received. I received a response 12/** requesting pics of the item-I sent pics the same day. I sent a 3rd email 12/** because I had not received a response. I sent a 4th email 12/** because I still hadn't received a response. I then received a response on 12/** offering a "store credit for the watch" (I did not purchase a watch, it was a clutch). I replied the same day," I will accept that if it's the best you can do." On 12/** I still had not store credit so I sent email # 6 asking for the correct item be shipped or a full refund. On 12/** still no response so again I sent another email requesting correct item or full refund. Then I decided to check Revdex.com site & saw several other complaints in the last month, so I'm hoping you can help me out. Meanwhile, I've been trying to call the customer service phone # that showed up on my bank statement ###-###-#### & get a recording that all reps are busy then it hangs up (I called at least 20 times)

I also on 12/* ordered & paid $12.95 for 2 pk of 10 ft charging cables for iphone 4S that I am yet to receive. I also included this in my emails to them & it was never addressed.Desired Settlement: I am requesting a full refund on these items $25.90 or send the correct items ASAP

Business

Response:

Customer has been refunded in full for both orders.

Review: I placed 3 orders last week 11/**/2015. I have 3 transactions out of my bank account. The 1st one was for $37.95. The 2nd was for $24.20 and the 3rd was for 23.35. I have tried to contact this company 5 times through email and about 5 times on [redacted]. They have only answered my Once asking for my Info to track the order.. I gave it to them and they Don't show any orders. But they have my Money. And I have no orders... I have asked them to call me since they do not have a listed Phone #. The # on your site is a fax machine.Desired Settlement: I want my Money back. And this Company needs to be shut down. Or they will be sued

Business

Response:

Hello [redacted], I was able to locate your order once you were able to provide me with the correct order details. I was unable to locate your order due to the fact that you supplied the incorrect order name and email address. For your reference, the email address on file is: [redacted] As advertised, all orders are shipped within 3-7 business days. Your orders are currently processing for shipment. Once your orders are shipped you will receive an email with the tracking details. If you would like me to update your registered email address please let me know. Thank you,

Review: The retailer said in the confirmation a tracking number would be provided for the item I purchased, none was provided, I've emailed them a couple of times, no response.Can u help me .I have a order confirmation.Desired Settlement: Send me a tracking number please or when will item will be delivered.

Business

Response:

Customers order has been shipped via [redacted], tracking number is [redacted]

Review: I bought 5 pair of "water resistant bluetooth headphones" theyre not water resistant, one pair was out of the package broken, they were all in the same box, but still got charged shipping per item, theyre "ipanda toons" witch I was not aware, had they said ipanda toons I would not have even purchased them, the shipping in voice inside the package said '0$' shipping paid per pair, these are definently not the 90$ quality headphones I was promised on the website witch had 90$ crossed out. When you look 'ipanda toons' up [redacted] comes up for free shiping and handlind and only 19$ for the headphones. And they do not advertise them as water resistant either, or the value of 90$, I am very dissatisfied, and when I asked for a refund the day I recieved them. Theyre response was "they'll replace the broken pair" but that still has not been done yet either. I want my money back. Theyre not the 90$ quailty bluetooth headphones they are advertising.Desired Settlement: These were bought as christmas gifts, and I cant even give them out as presents do to the poor quaility and lies. They are not 'water resistant' id like a full refund.

Business

Response:

Hello, We have been corresponding to the customer and we have already issued a replacement for the defective item. As clearly advertised on our site, all sales are final and we are unable to authorize a refund. Please reference our FAQ's for more information regarding our return policy. Here is a link to our FAQ's: http://www.mobstub.com/p/faqThank you!

Review: I ordered a bluetooth headset and a necklace from Mobstub.com. I paid for the items and the funds were deducted from my account. I received an email receipt of my purchases that states:

Thank you for shopping with Mobstub!

Your order has been successfully placed. Your order number is [redacted] and the details are as below. We will notify you with a tracking number as soon as your order has been shipped.

Three days later, because I have not received any shipping information, I attempted to contact the seller to obtain information about my order. I went to their website to do so. Their inquiry form does not work, and no phone number is available. I feel this company has taken my money with no intent to send me the merchandise I paid for. I will also be filing a complaint with the Federal Trade Commission. It is unethical to conduct business in such a manner.Desired Settlement: I want my order delivered along with the tracking number for the items. I do not expect anything for free, but I do expect what I paid for.

Business

Response:

Order was promptly shipped within the advertised time frame. Customers [redacted] tracking number is: [redacted] Please allow 2-5 days for delivery.

Consumer

Response:

I find it unfortunate to go to such lengths to contact the company, however, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: On 08/**/14 & 08/**/14 I placed an order with the company. On 08/**/14 I received a tracking number for one of the items I purchased. On 09/**/14 the item was shipped/delivered to an address in New York, I live in California. I double checked my shipping address I used when I placed the order and it is correct. I still have not received any information on my other orders and when I try and contact customer service they just tell me it will be sent out. I was told I would receive a tracking number for my other items by 09/**/14 and I still have not received anything. I have asked for a refund several times, however they refuse to refund me my money and tell me my items will be sent out.Desired Settlement: I would like my money refunded.

Business

Response:

The customer has been refunded in full.

Thank you,

Review: I ordered a dress through Mobstub on January ** of this year. Their website says allow 7-10 business days to ship. After the 10 business days was up and the product hadn't shipped, I contacted them inquiring as to what was going on. A few days later, I got an email that said they were having issues and that I needed to be patient. There was no explanation of the problem or estimate on when the issue would be resolved. It has now been three weeks since I paid for this dress and it has still not shipped. They have no phone number to contact a representative. When you email them, they send a confirmation that they have received your inquiry and say it will take 2-3 business days to get back to you.

I made another purchase through the website on February *. Both items shipped and have been delivered, however one of the items was not what I ordered. There was a return packing slip for another company ([redacted]). I contacted [redacted] to resolve the issue and they said I need to go through Mobstub's customer service, and now I have to wait 2-3 business days before they will even respond to my issue. This is tiresome and I have never had such issues shopping online.Desired Settlement: I would like to get the dress I ordered. If that is not possible, then I want a full refund.

In regards to the wrong items sent, I want what I originally paid for. If that is not possible, I want a full refund.

I prefer to speak to a customer service representative on the phone.

Business

Response:

Customer's package for the Lovely 3/4-Sleeved V-Neck Lace Dress has been delivered via USPS tracking number [redacted]

As per replacement package for the 6 Pairs: Fishnet-Style Fashion Tights it has been shipped via USPS tracking number [redacted].

Review: On 11/**/2013 I ordered what I thought were Beats by Dr.Dre (they were advertised as such by [redacted]: "Beats by Dr. Dre Beats Tour Earbuds - FREE SHIPPING" including a picture of Beats in the advertisement). Order information is as follows: #[redacted] - November ** @ 10:58 AM EST - Transaction ID: [redacted] - Amount Paid: $69.00. The product arrived and appeared to be Beats headphones. I gifted them to my boyfriend for Christmas and recently they malfunctioned (he could hear the music, but not the vocals). He contacted Beats, Inc. who agreed to honor the repair and asked my boyfriend to ship them the product and the receipt from Mobstub. The product was shipped to Beats, Inc. last week. My boyfriend received an email today from Beats, Inc. they read as follows:

1.) " Dear [redacted],

We have evaluated your item for RMA order number [redacted] and have unfortunately found that you do not meet the requirements for a warranty replacement for the reasons of:

• Fake Product

• Invalid Proof of Purchase

Your item will be shipped back to you within the next week. We will provide a tracking number at that time.

Our first priority is making sure you have a great experience with the Beats by Dre Consumer Service. If you feel that this was done in error or want some more clarity on your claim, please contact us immediately at Beats by Dre Consumer Support, toll free at ###-###-####, Monday - Sunday 6:00 AM - 7:00 PM PST or by email at [redacted] for assistance.

Regards,

Beats Returns Processing Team [redacted]"

2.) With subject line: "declined due to counterfeit [Incident: [redacted]]"

"Hello [redacted],

I see that your product has been declined at our fulfillment center. They were declined due to various appearance differences between your product and an authentic Beats earphones. The receipt was declined because it is from an unauthorized retailer. Mob stub is not an authorized retailer. I apologize for any frustration this may cause. Your product is being shipped back to you. Please let me know if you have any further questions or concerns.

Thanks,

[redacted].

Beats by Dr.Dre™ Support

###-###-####

Hours of Operation

6:00 a.m. to 7:00 p.m. PST

Seven Days a Week [redacted]"

This raises all sorts of red flags. MobStub does not do refunds. I wholeheartedly believe that this is a scam or at least false advertising of sorts. I don't know the full legal terminology, but if these are "counterfeit" Beats headphones and they were sold to me as Beats by Dr.Dre then there is DEFINITELY an issue. The words FAKE and COUNTERFEIT are a BIG PROBLEM. This needs to be resolved and put to an end.Desired Settlement: Ideally, I would like to receive a full refund for this product. If not possible, I would like an apology from Mobstub acknowledging that the product they sold me was in fact counterfeit and for the Revdex.com to have the knowledge that they are selling FAKE products so action can be taken against them.

Business

Response:

Customer can return the item to us for a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December [redacted] I placed an order for a Rubber Band bracelet maker kit for a Christmas gift... It was never received. Today 12/**/2013 I emailed MobStub asked for them to just cancel the order because I ended up having to buy a gift replacement. According to my account, the order I made hadn't even been processed yet. I received an email from "Mooky" refusing to cancel it. I emailed him/her back and they never responded. I went to their facebook page trying to get an answer there. What I found was a lot of people with the same complaints and whomever was watching the facebook page, deleting negative comments. When I posted asking why they were deleting those comments, I was completly blocked from posting on that page. They have refused to answer me by email, blocked me on facebook and I've not located a phone number as of yet... They have the owner of their website hidden by way of a third party.... They are not an up and up company in my opinion. I want my money back. I do Not like to be scammed.Desired Settlement: I would like my order cancelled and my card refunded. [redacted] refused to do that even though the order hadn't processed at the time of 1st contact.

Business

Response:

I saw a post on ** for this company and proceeded to purchase a few last minute items for Christmas. My cc was denied twice, which was crazy because I just used it, but a saving grace as an afterthought.

I tried to get into the area where my cc was stored and the website wouldn't allow me to do so. I tried logging in again and it wouldn't let me. So, I called my cc company and was told that all 4 charges were approved which then scared me. I was told to call the company because the issue was on their end.

I [redacted] the company to get a phone number (as they don't give one on their site, you have to email them), called and was put on hold when male voice popped on and said the call volume was high to call later and then it automatically hung up.

I still can't get my credit card removed from this site. All I want is to delete my 'account' from this site. That's it! My cc company is watching my account for any unapproved charges, but I'm still concerned about my info in the hands of what seems to be a sham of a company!

Review: I ordered a product from Mobstub 6 window panels but I only received 3 . I have sent them several emails concerning the issue. The first response they said that they would ship them I received a email stating that they were shipped but never received the panels. I have sent a lest 5 more emails but the do not respone I have called phone numbers but they will not answer.Desired Settlement: that I will receive either my money back are the product that I ordered and if I don't I encourage other people not to do business with this company

Business

Response:

The customer has been emailed with a satisfactory resolution. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: orderd item from them online. they debited my credit card. never recieved a shipping notice. never recieved product and unable to contact them by any means they have posted on their site. Im totally roadblocked.Desired Settlement: they send what was to be delivered undamaged

Business

Response:

Customer never emailed to inquire about order. Order date: October **, 2014Order was promptly shipped via [redacted] confirms delivery November *, 2014 , 10:54 amFor all order inquiries customer should email [redacted] and will receive a response within 12-24 hours. Thank you, [redacted]

Review: I placed an order weeks ago. They charged my credit card immediately and item still has not shipped. I have asked them to cancel my order and credit my [redacted]. I just get the auto email response. I placed an order before this one and asked for that one to be cancelled. Then I received shipping notification after being told it was cancelled. The girl replied via email saying she was sorry, that she 'forgot' to cancel my order. I had never ordered from them. I don't think they are legit.Desired Settlement: I just want the order for $29.90 cancelled and my charge card credited.

Business

Response:

Customer's package has been delivered via UPS tracking number [redacted].

Thank you!