Mobstub Inc.

Review: The product took weeks to ship out. When I got it, it was not what I ordered and broken. I have tried to contact them to get my money back and they haven't answered.Desired Settlement: I will return the watch, I just want my money back!

Business

Response:

A replacement has been issued as per customer's request.

Review: I ordered a watch off of this website the middle of November. The email confirming my purchase is dated 11/**/2013. Mobstub advertised the watch as a $25.00 watch that I was getting for 12.00 including shipping. When I received my watch in the mail the packaging it came in was undamaged but the watch itself was in pieces and is made of very poor materials. The quality of the watch was very falsly advertised. It's a very poorly made watch and I don't even want a replacement. I contacted customer service asking for someone to call me. I recieved an genaric email on 11/**/13 saying my order had been shipped, indicating they sent me a replacement. That was not what I asked for, I asked to talk to someone. I emailed them back and I was told the best way to communicate is via email and that they can not give me a refund. I would respect that had the watch I got been what they advertised it as. They have a "all sales are final" policy I was aware of previous to buying the watch stated on their website. I was under the impression I was getting a "$25.00 watch" and would be happy with the deal I got. I do not want the watch, it looks like a craft project gone wrong, poorly made. I know it's only $12.00 but the fact I feel like I was lied to by their false advertising is what upsets me, and the fact that they could'nt even have someone call me so I could explain why I was unhappy with this product. It's much harder to get a point across via email.Desired Settlement: I would simply like a refund for the product I bought. I feel like I should be entitled to this due to the false advertising that took place. I have pictures of the watch in the condition it came in, if anyone needs to see them.

Business

Response:

Customer has been refunded.

Review: Order # [redacted] place on or about 9/**/2013 for 1 Professional 24 piece makeup brush set with case: Black Set. Total price charged $25.95. Tracking number confirmed item was sent to Tampa, FL. I have never received this product and would like my money refunded. I have tried emailing and telephoning the company and have never received any sort of communication from them.Desired Settlement: Refund the $25.95 immediately.

Business

Response:

According to our tracking this item has been delivered in a timely fashion.

Review: I have tried to contact this company with no success. I made an order and tried to go ang get my 10% off coupon and when I returned to the site the order had been already placed, before I could apply my code. I tried using contact information via email to no avail.Desired Settlement: I want to make use of 10% off coupon from my previous order and cancel my billing information after this order. After having reviewwed some customers complaint I perfer not to do anymore business with this company.

Business

Response:

The discount code is active for exactly 24 hours from the time the email was sent to you. Unfortunately we are unable to apply any credits to an order once it's been submitted.

Review: We received an email that money was taken from my account then another emailed that is was shipped on June ** we still haven't received our product. Tried to call the [redacted] number for the company. It tells you to hold for the next available operator the hangs up on you. We done that numerous times with no outcomeDesired Settlement: I would like my money back

Business

Response:

This customers package was delivered on July *, 2013. They filed the complaint while the order was in transit. I have provided the tracking link below to confirm delivery:

Review: I ordered brushes from this site for $25.95 about 11 days ago. The money was taken from my account and has been in processing for the last 11 days. I tried to contact the support email given and have yet to get a reply as to why where and when my product or money would get to me. I emailed asking for a full refund and cancellation of my order. There is no public number for this site and all I want is my money back. My fiance also ordered these brushes and is currently dealing with the same thing. Here is the mail I sent them and proof of purchase.I ordered brushes about a week or so ago. You took the money out of my account and it has yet to ship. I take it that it's still being processed. That being said stop the process and return my money. I received emails about more deals but no conformation on shipping. Don't send me any other emails besides the one that says we canceled your order. If I do don't get my money back.... Well we all know the power of social media and a few emails to the Revdex.com.Confirmation Details For Order #[redacted]Order Id: [redacted]Credit Card Transaction Id: [redacted]Credit Card Authorization Code: [redacted]Total Order Charge: $25.95Qty:Deal Title:Price:Subtotal:1Professional 24 Piece Makeup Brush Set With Case : Pink Set$22.00$22.00Shipping To:[redacted]Order Status: Processing For ShipmentDesired Settlement: I would like a full refund of 25.95. Thats all.

Business

Response:

We reviewed this case and there was a mix-up with the customers order in the warehouse. We have since refunded the customer in full and apologize for the mishap.

Review: I purchase a ring never got and they gave me fake tracking numberDesired Settlement: with all these complaint I think that this bussiness should be shut down its horrid to be a victim of trusting bussness I realize I need to check on the net more then one place on the net as people said they got their products was nice the number that attach to my a count is out order and another number [redacted] is sounds to be a fax I purchase a

18kt Gold 3-Stone Channel Set

Size 8 on march* 2016 I have emailed and called them as they did get paid by my 03/** MOBSTUB.COM [redacted] $16.95 said some one will contatc me no has they gave me tracking number of

18kt Gold 3-Stone Channel Set

Size 8

Business

Response:

I am terribly sorry to hear that you haven't received your order.It seems as though your order has been lost in transit.I've gone ahead and refunded you for your order. Please allow 3-5 business days for the transaction to appear in your account.Sincerely, Lilly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a bracelet from this company. I didn't receive the bracelet. I contacted the post office to see what was going on and they said it was not on the scheduled pick up. I contacted MOBSTUB and never got a response. I have contacted them three times with no response.Desired Settlement: I would either like my product or a refund. Preferrably a refund as I do not think they will even send the product.

Business

Response:

I apologize for the lost package in transit. Your order has been refunded in full.

Review: I placed two orders on February **, 2015, and have yet to receive either one! It's been almost three weeks, and the status of my orders still states "preparing for shipment". How long does it take to ship a necklace? They wasted no time in taking my money for these items. Every time I call (three times now), they say "I will deliver the message". I don't want you to deliver a message! Tell me where my order is!Desired Settlement: I either want my merchandise shipped or I want a refund back to my debit card.

Business

Response:

Customers shipping address was incomplete which is why the order has not yet been shipped. I have canceled the order and refunded the full amount.

Review: I ordered a " down comforter" in chocolate brown. After two weeks of not receiving the item and my credit card being charged I reached out to find out where it was. It took 48 hours to get a response and when I did, I was told items take 3-7 business days to ship. So I then waited until the 8th business day and still no comforter. Emailed again (no phone numbers) again a 48 hour response, then it finally showed shipped. After almost 4 weeks it finally arrived and was the wrong color. I have now been going back and forth trying to get a return shipping label and my money back. It's not acceptable at all. I've spent over 15 hours trying to return a product I did not order.Desired Settlement: I just want to send this product back and get my money back

Business

Response:

The customer has already been refunded in full as per our correspondence with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This case is NOT resolved, today is the 5th business day and my money still is not back in my account, per Lily who said it would be there in 3-5 business days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered a product from this company 12/**/2014, order # [redacted]. I was charged for this product 12/**/14. Shipping tracing # not allowed, Revdex.com does not allow credit card numbers to be transmitted- shows product being sent to a post office in Rhode Island. The post office in MN has not received this shipping invoice product. (phone call to MN Post Office case ID [redacted])

I have multiple times tried to contact Mobstub.com for resolution of this issue. There is no known phone number available to them. The number given on my bank statement, ###-###-#### is no longer in service. Per their website on how to contact them, I have emailed Mobstub.com 4 times now asking for resolution and have not heard from them.Desired Settlement: I would like a refund of the amount charged for this product, $16.95 as I have not received the product.

Business

Response:

Customer has been refunded in full for missing package.Thank you.[redacted]

Review: I ordered an "I love you more" necklace from the ad posted on [redacted]. on Dec *,2014 . I tried contacting them Dec * to inquire why the order has yet to be prepared and shipped. its has been over 24hours since the inquirey was placed and no response.Desired Settlement: I expect the order to be filled and shipped or have my money returned

Business

Response:

Customer's package has been delivered via [redacted] tracking number [redacted].Thank you![redacted]

Review: I placed an order for 2 2packs of 30 pin charging cables for my iPhones. When I received them, one 1 of the four fit into my iPhone or iPad. I emailed three times regarding this defective product and received completely erroneous emails back. I attempted to call and each time I try I am unable to get through and they disconnect the call. I was completely ripped off of $25 for defective products that they are NOT making good on.Desired Settlement: I prefer to have three new items sent to me or a refund of my money. This company is horrible.

Business

Response:

Customer has been refunded.

Review: I ordered an item off of their website and it has not even gone through the shipping process yet. This was about a month ago. I have emailed the company multiple times only to find that even the emails are generated through a computer with a general message where someone in the company then signs off a different name which never included a last name. Calling the company phone number does not work because it simply tells you no one is available and hangs up on you.Desired Settlement: I would like a refund of my purchase. I have tried to contact the company multiple times and I feel that they are fraudulent.

Business

Response:

Customer has been refunded.

Review: I placed an order with mobstub.com on December **, 2013. The company charged my credit card the same day. I contacted the company numerous times to figure out where my order was since it still showed "preparing for shipment" on their website. They responded with a USPS tracking number, however, when I go to the USPS website to track the package, they state "Electronic info received" on December **, 2013. They have not received the actual package for shipment. Today is January **, 2014 and I still have not received my order.Desired Settlement: The business should ship orders within a reasonable period of time. If they do not have the products on hand, they should not advertise them. If they cannot provide the order within a reasonable amount of time, the customer should be notified PRIOR to placing the order.

Business

Response:

Customer has been refunded.

Review: MobStub sent me a faulty iPhone case. When I told them about it they said they'd send a new one. When the replacement failed to arrive I contacted and they told me I need to send the defective one first ( which they failed to tell me when I asked for a replacement ). Long story short it took them about two weeks to send me a return label. I finally got the label and sent back their case. They received the defective case on January **2014. When I asked them to refund my credit card they said they have a new system in place and I needed to go to their website and fill out all the info as if I was to purchase an item ( credit card included ) and do every step fill out every detail up to the last page but don't summit the order so they can refund my credit card. So I did ( hesitantly, but I did it ). Now after many emails sent without a reply I come to you to see if it can be fixed. Thank you.Desired Settlement: I just want my credit card to be refunded and not have to deal with this scam artists again.

Consumer

Response:

Good morning,

Review: I ordered 3 products from this company on December **, 2013, and they had to be 3 separate orders. I have not received any of these orders. I contacted customer service the first time on December **and got a canned email stating they had been shipped.

After receiving another email asking how I rated their customer service, I replied stating I had not reviewed the orders and they did not respond.

On January **, 2014 I sent another email with detailed ordering information. I received a canned email stating my concerns would be addressed within 24 hours. I have not heard anything from this company. Each item was $12 dollars, which is not a great amount of money, but I order 3 of them and now am out $36 dollars. I have to assume that this company is stealing money from people at this time since they will not respond to my request for the products or the refund of my money.Desired Settlement: I would want to be refunded the cost of the product and the shipping that they charged my credit card, immediately.

Business

Response:

Customer has been fully refunded.

Review: I ordered a product from there site a month ago and it was to be delivered by the end of the end of September. I have tried to contact them by phone by no luck there and by email too and so far no luck there either.

They replied with an email saying they would email me with in one or two days. Well it's been over a week now and nothing has happened.Desired Settlement: Would like more order and even better yet, my money back for it taking so long.

Business

Response:

We have been in contact with customer via email.

Review: I purchased queen size sheets from Mobstub on line. The cost of the sheets were $29.00 each for a total charge to my credit card of $190.00 which included shipping. The sheets were advertised as valued at $249.00 each set, and the company claimed on their webpage advertising the sheets 'purchase guaranteed'. When the sheets arrived on Dec *, I found them to be of poor quality, and hardly worth the $29.00 I was charged for each set. I emailed the company to find out the return process and was told they would not accept a return under any condition. The sales person, 'Lilly" was abrupt, and would not pass my complaint on to any dispute personal. She emailed me saying she was the manager and she would not accept a return of the sheets.Desired Settlement: I will return their product and I want a full refund!

Business

Response:

In terms of the sheets, as seen in the attachment these are very clearly advertised as being microfiber. All of the institutions you listed are simply in place to ensure that we comply with what we advertised. As you received exactly what was advertised we cannot authorize a refund.Should you require additional order or product information please let me know.Thank you,Lilly

Review: Ordered two items from them. They say they shipped but [redacted] has no record of this. I want a refund but the customer service is silent!Desired Settlement: Refund for three times the price I paid

Business

Response:

Good Morning, Your package was shipped with [redacted] and the tracking number is [redacted]. Due to the delay, we have emailed you with a satisfactory resolution as well. Thank you!