Mobstub Inc.

Review: I ordered brushes from this site for $25.95 about 11 days ago. The money was taken from my account and has been in processing for the last 11 days. I tried to contact the support email given and have yet to get a reply as to why where and when my product or money would get to me. I emailed asking for a full refund and cancellation of my order. There is no public number for this site and all I want is my money back. My fiance also ordered these brushes and is currently dealing with the same thing. Here is the mail I sent them and proof of purchase.I ordered brushes about a week or so ago. You took the money out of my account and it has yet to ship. I take it that it's still being processed. That being said stop the process and return my money. I received emails about more deals but no conformation on shipping. Don't send me any other emails besides the one that says we canceled your order. If I do don't get my money back.... Well we all know the power of social media and a few emails to the Revdex.com.Confirmation Details For Order #[redacted]Order Id: [redacted]Credit Card Transaction Id: [redacted]Credit Card Authorization Code: [redacted]Total Order Charge: $25.95Qty:Deal Title:Price:Subtotal:1Professional 24 Piece Makeup Brush Set With Case : Pink Set$22.00$22.00Shipping To:[redacted]Order Status: Processing For ShipmentDesired Settlement: I would like a full refund of 25.95. Thats all.

Business

Response:

We reviewed this case and there was a mix-up with the customers order in the warehouse. We have since refunded the customer in full and apologize for the mishap.

Review: We received an email that money was taken from my account then another emailed that is was shipped on June ** we still haven't received our product. Tried to call the [redacted] number for the company. It tells you to hold for the next available operator the hangs up on you. We done that numerous times with no outcomeDesired Settlement: I would like my money back

Business

Response:

This customers package was delivered on July *, 2013. They filed the complaint while the order was in transit. I have provided the tracking link below to confirm delivery:

Review: Order # [redacted] place on or about 9/**/2013 for 1 Professional 24 piece makeup brush set with case: Black Set. Total price charged $25.95. Tracking number confirmed item was sent to Tampa, FL. I have never received this product and would like my money refunded. I have tried emailing and telephoning the company and have never received any sort of communication from them.Desired Settlement: Refund the $25.95 immediately.

Business

Response:

According to our tracking this item has been delivered in a timely fashion.

Review: I ordered a watch off of this website the middle of November. The email confirming my purchase is dated 11/**/2013. Mobstub advertised the watch as a $25.00 watch that I was getting for 12.00 including shipping. When I received my watch in the mail the packaging it came in was undamaged but the watch itself was in pieces and is made of very poor materials. The quality of the watch was very falsly advertised. It's a very poorly made watch and I don't even want a replacement. I contacted customer service asking for someone to call me. I recieved an genaric email on 11/**/13 saying my order had been shipped, indicating they sent me a replacement. That was not what I asked for, I asked to talk to someone. I emailed them back and I was told the best way to communicate is via email and that they can not give me a refund. I would respect that had the watch I got been what they advertised it as. They have a "all sales are final" policy I was aware of previous to buying the watch stated on their website. I was under the impression I was getting a "$25.00 watch" and would be happy with the deal I got. I do not want the watch, it looks like a craft project gone wrong, poorly made. I know it's only $12.00 but the fact I feel like I was lied to by their false advertising is what upsets me, and the fact that they could'nt even have someone call me so I could explain why I was unhappy with this product. It's much harder to get a point across via email.Desired Settlement: I would simply like a refund for the product I bought. I feel like I should be entitled to this due to the false advertising that took place. I have pictures of the watch in the condition it came in, if anyone needs to see them.

Business

Response:

Customer has been refunded.

Review: On December *, 2013 I ordered 5 smart phone cases which totalled $64.75. When I went to check on the status of the order a few days later, I couldn't find any history on their site showing that I'd even ordered the product. At that point I assumed that the order had been cancelled and on December * 2013 I reordered the same product totalling $77.70.

As of December **, 2013 I received my credit card billing statement and see that I was indeed charged for the products with the original date of December *. ($64.75) There is still no record with Mobstub.com that I even placed an order on December *. The only order that shows is from December * ($77.70)with a status of "preparring shipment". It is clear to me that I will not get the product that I originally ordered on December *.Desired Settlement: I would like a full refund for the amount that they charged my credit card--$64.75, and I would also like a date that my product will ship otherwise I want a refund for that as well but can file a separate complaint.

Business

Response:

Customer's package totaling $64.75. was shipped via USPS [redacted].

Review: Purchased a PRESS PLAY FlexCable™ Sync/Charge & Dock - Apple 30-Pin or Micro-USB Devices Micro-USB Black. I lasted less than a month. The metal charging area broke inside my phone. The piece got stuck inside my phone. It got real hot and I thought it was a fire hazard and tossed it out when got it home because this happend as I was driving in the highway. I also purchased the white version for a friend and that is not working as well. It does not charge properly. I contacted their customer service explain the situation and the faultyness of that particular product. They refused to help or work with me. I have since purchased another product and I am very upset over their none willingness to help a customer. It was a scary situation and I would have gotten hurt while driving and they do not see me as a person who is severly upset and peeved that this could have happend while driving. No consumer should feel that way.Desired Settlement: I want a refund and an apology from the vendor.

Business

Response:

Hello,

I have refunded customer in full.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I want both transactions refunded. I only bought the second

one to prove that their items are faulty and sure enough the other charging

cable is coming loose and barely works. Luckly this one is not connected to my

car charger. They really should provide

better integrity for their products.

Please refund me both transactions.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer has been refunded in full.

Review: I purchased three necklaces from an online advertizement. The necklaces were broken as soon as I put them on my children. They are clearly defective. While perusing comments from others who purchased their item, everyone is having the same issue. MobStub refuses to refund my money on receipt of my return. They will only offer an exchange for the same defective necklaces.Desired Settlement: I want this company to refund my money and remove me from their mailing list.

Business

Response:

As per the return policy, all defective merchandise is replaced with a brand new item. Customer was immediately offered replacement and customer responded by informing us she will be disputing the transaction with her bank.

If customer decides to opt for a replacement we will gladly arrange this. As per policy, I am unable to authorize a refund. Attached is a screen shot of the deal which clearly states that all sales are final.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No where on that advertised page does it advertise final sale or that I would be purchasing defective merchandise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They cannot sell me broken merchandise. It tehre not a lemon law in NYC?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been issued replacements. As per our return policy, we are unable to authorize a refund.

Review: Ordered a product from this company 12/**/2014, order # [redacted]. I was charged for this product 12/**/14. Shipping tracing # not allowed, Revdex.com does not allow credit card numbers to be transmitted- shows product being sent to a post office in Rhode Island. The post office in MN has not received this shipping invoice product. (phone call to MN Post Office case ID [redacted])

I have multiple times tried to contact Mobstub.com for resolution of this issue. There is no known phone number available to them. The number given on my bank statement, ###-###-#### is no longer in service. Per their website on how to contact them, I have emailed Mobstub.com 4 times now asking for resolution and have not heard from them.Desired Settlement: I would like a refund of the amount charged for this product, $16.95 as I have not received the product.

Business

Response:

Customer has been refunded in full for missing package.Thank you.[redacted]

Review: I placed two orders on February **, 2015, and have yet to receive either one! It's been almost three weeks, and the status of my orders still states "preparing for shipment". How long does it take to ship a necklace? They wasted no time in taking my money for these items. Every time I call (three times now), they say "I will deliver the message". I don't want you to deliver a message! Tell me where my order is!Desired Settlement: I either want my merchandise shipped or I want a refund back to my debit card.

Business

Response:

Customers shipping address was incomplete which is why the order has not yet been shipped. I have canceled the order and refunded the full amount.

Review: I ordered a bracelet from this company. I didn't receive the bracelet. I contacted the post office to see what was going on and they said it was not on the scheduled pick up. I contacted MOBSTUB and never got a response. I have contacted them three times with no response.Desired Settlement: I would either like my product or a refund. Preferrably a refund as I do not think they will even send the product.

Business

Response:

I apologize for the lost package in transit. Your order has been refunded in full.

Review: I have tried to contact this company with no success. I made an order and tried to go ang get my 10% off coupon and when I returned to the site the order had been already placed, before I could apply my code. I tried using contact information via email to no avail.Desired Settlement: I want to make use of 10% off coupon from my previous order and cancel my billing information after this order. After having reviewwed some customers complaint I perfer not to do anymore business with this company.

Business

Response:

The discount code is active for exactly 24 hours from the time the email was sent to you. Unfortunately we are unable to apply any credits to an order once it's been submitted.

I saw a bracelet that I loved on Facebook. They advertise this company Mobstub all the time. I ordered a bracelet from this company. Got an email on Dec [redacted] that is was shipped and would take no longer than 10 days. They gave me a tracking number. I waited and waited. I never received it. I had sent them an email about this and was supposed to hear back in no later than 48 hours. I never received anything. I wrote a posting on Facebook and my cousin sent me a phone number (###-###-####). I called the phone number and it said Mobstub, please send us an email. The number my cousin gave me had a actual person answer, It was more an answering service asking my name, phone number, email and the order number and someone will get back to me. I checked today the tracking number they gave me from the postal service. It was picked up in [redacted] on December [redacted]. How can someone pick it up the day before it was even shipped? This is a scam. I saw their ad and read comments. People are waiting from November and don't realize it's not arriving. Facebook should take this company off their pages from advertising because it is a fake company. How did they get a tracking number of a package that was delivered.? My name and address was on the order and I live in North Carolina. I called my credit card number, reported it and they took the charge off. Please stop this company from cheating people out of their money and using the postal service as well. And by the way, the phone number you (Revdex.com) have listed for them is a fax line.

In essence you may be charged the cost of your purchase repeatedly with every attempt you try to correct an unfixable error that resides on MobStub online address verification system (AVS). Customer service is horrible and leaves you to plead with your bank’s fraud department to cancel all the repeated charges from MobStub.

During checkout their AVS system has a fault that will return an error on a some valid addresses. The site only displays an error banner says “AVS Error..” with no additional information of what this means, or any other prompts of what to do next, and halts the progression of checkout process. Despite the error indicating a failed checkout attempt, MobStub still charges the amount to your Credit Card without an Order number, or any account history of an Order going through/failing, leaving an unknowing shopper to attempt the checkout again. When a shopper does this MobStub.com displays the same error and makes an additional charge to your credit card, indicating you have not purchased anything in the cart.

Review: MobStub sent me a faulty iPhone case. When I told them about it they said they'd send a new one. When the replacement failed to arrive I contacted and they told me I need to send the defective one first ( which they failed to tell me when I asked for a replacement ). Long story short it took them about two weeks to send me a return label. I finally got the label and sent back their case. They received the defective case on January **2014. When I asked them to refund my credit card they said they have a new system in place and I needed to go to their website and fill out all the info as if I was to purchase an item ( credit card included ) and do every step fill out every detail up to the last page but don't summit the order so they can refund my credit card. So I did ( hesitantly, but I did it ). Now after many emails sent without a reply I come to you to see if it can be fixed. Thank you.Desired Settlement: I just want my credit card to be refunded and not have to deal with this scam artists again.

Consumer

Response:

Good morning,

Review: I placed an order with mobstub.com on December **, 2013. The company charged my credit card the same day. I contacted the company numerous times to figure out where my order was since it still showed "preparing for shipment" on their website. They responded with a USPS tracking number, however, when I go to the USPS website to track the package, they state "Electronic info received" on December **, 2013. They have not received the actual package for shipment. Today is January **, 2014 and I still have not received my order.Desired Settlement: The business should ship orders within a reasonable period of time. If they do not have the products on hand, they should not advertise them. If they cannot provide the order within a reasonable amount of time, the customer should be notified PRIOR to placing the order.

Business

Response:

Customer has been refunded.

Review: I ordered an item off of their website and it has not even gone through the shipping process yet. This was about a month ago. I have emailed the company multiple times only to find that even the emails are generated through a computer with a general message where someone in the company then signs off a different name which never included a last name. Calling the company phone number does not work because it simply tells you no one is available and hangs up on you.Desired Settlement: I would like a refund of my purchase. I have tried to contact the company multiple times and I feel that they are fraudulent.

Business

Response:

Customer has been refunded.

Review: I ordered a product from there site a month ago and it was to be delivered by the end of the end of September. I have tried to contact them by phone by no luck there and by email too and so far no luck there either.

They replied with an email saying they would email me with in one or two days. Well it's been over a week now and nothing has happened.Desired Settlement: Would like more order and even better yet, my money back for it taking so long.

Business

Response:

We have been in contact with customer via email.

Review: I ordered 3 products from this company on December **, 2013, and they had to be 3 separate orders. I have not received any of these orders. I contacted customer service the first time on December **and got a canned email stating they had been shipped.

After receiving another email asking how I rated their customer service, I replied stating I had not reviewed the orders and they did not respond.

On January **, 2014 I sent another email with detailed ordering information. I received a canned email stating my concerns would be addressed within 24 hours. I have not heard anything from this company. Each item was $12 dollars, which is not a great amount of money, but I order 3 of them and now am out $36 dollars. I have to assume that this company is stealing money from people at this time since they will not respond to my request for the products or the refund of my money.Desired Settlement: I would want to be refunded the cost of the product and the shipping that they charged my credit card, immediately.

Business

Response:

Customer has been fully refunded.

Review: I placed an order for 2 2packs of 30 pin charging cables for my iPhones. When I received them, one 1 of the four fit into my iPhone or iPad. I emailed three times regarding this defective product and received completely erroneous emails back. I attempted to call and each time I try I am unable to get through and they disconnect the call. I was completely ripped off of $25 for defective products that they are NOT making good on.Desired Settlement: I prefer to have three new items sent to me or a refund of my money. This company is horrible.

Business

Response:

Customer has been refunded.

Review: I ordered an "I love you more" necklace from the ad posted on [redacted]. on Dec *,2014 . I tried contacting them Dec * to inquire why the order has yet to be prepared and shipped. its has been over 24hours since the inquirey was placed and no response.Desired Settlement: I expect the order to be filled and shipped or have my money returned

Business

Response:

Customer's package has been delivered via [redacted] tracking number [redacted].Thank you![redacted]