Mobstub Inc.

Review: I received the package of my order in two separate shipments and one was incorret/not the same as advertised on their website. I told [redacted] the [redacted]/with management about this and have had nearly 10 emails regarding the issue with the item. It was not the same as they had listed on their website. I sent them the picture of the item and they said it was close to what was list and are not going to give me a refund, even though it's not the item they had listed. I asked to speak to a [redacted] 4 times and never got a [redacted]s name or number. I said I would send them back the item as its still in the package unopened, but they said they would still not give me a refund.Desired Settlement: I would like my money back for the item which is $13.00 plus $3.00 shipping fee for a total of $16.00 and be able to send them back the incorrect item.

Business

Response:

Customer will be refunded a total of $15.95 once package is shipped back to us with tracking details.Thank you![redacted]

Review: I made an order just recently on Mobstub and put in my current address. In my confirmation email seconds later, my old address was listed. I called immediately and was told that the shipment was sent out and there was nothing they could do except reship it if it came back. This was a mistake on behalf of MobStub and should have been resolved immediately.Desired Settlement: Refund

Business

Response:

Please send us your order number so that we can arrange for a reshipment if the package has not been delivered.

Review: Ordered two items from them. They say they shipped but [redacted] has no record of this. I want a refund but the customer service is silent!Desired Settlement: Refund for three times the price I paid

Business

Response:

Good Morning, Your package was shipped with [redacted] and the tracking number is [redacted]. Due to the delay, we have emailed you with a satisfactory resolution as well. Thank you!

Review: I purchased queen size sheets from Mobstub on line. The cost of the sheets were $29.00 each for a total charge to my credit card of $190.00 which included shipping. The sheets were advertised as valued at $249.00 each set, and the company claimed on their webpage advertising the sheets 'purchase guaranteed'. When the sheets arrived on Dec *, I found them to be of poor quality, and hardly worth the $29.00 I was charged for each set. I emailed the company to find out the return process and was told they would not accept a return under any condition. The sales person, 'Lilly" was abrupt, and would not pass my complaint on to any dispute personal. She emailed me saying she was the manager and she would not accept a return of the sheets.Desired Settlement: I will return their product and I want a full refund!

Business

Response:

In terms of the sheets, as seen in the attachment these are very clearly advertised as being microfiber. All of the institutions you listed are simply in place to ensure that we comply with what we advertised. As you received exactly what was advertised we cannot authorize a refund.Should you require additional order or product information please let me know.Thank you,Lilly

Please read their return policy before ordering any stuff from their website. They are not returnable. Even [redacted] who sell products from different vendors have a return policy, from whom I had ordered a product of over 200 bucks and they gladly exchanged it for me or gave me an option for a refund.

These Mobstub.com people it's a NO... I would never order anything from them again. I suggest order directly from Vendors who carry the products, even if you have to pay a little extra, at least they back their products.

Review: I made an online purchase on December **, 2013 and I still have not received the items that I purchased. My bank statement shows that MobStub has already taken the funds out of my account. I have sent them (3) three emails and all I have received back was two auto-generated emails and one email stating that my order is being processed for shipping. The MobStub website has shown "processing for shipment" since the day I ordered the items. I have checked the reviews from other people and A LOT of people have complained about the same thing.Desired Settlement: I no longer want the items from MobStub. I only want my money back.

Business

Response:

Customer's package has been shipped via USPS [redacted].

Review: I ordered a dress from them more than a month ago and after not receiving it in the time specified 7-10 business days I requested to cancel my order. They don't offer a phone number so I had to email. A man named [redacted] responded saying it would ship the following week. I asked again to just cancel it and he did not promptly respond until they shipped it supposedly (I still haven't gotten it and that was over a week ago) I asked for a number to speak with someone and he gave me to a woman named [redacted] who said my order shipped. After explaining I don't want the order she said I can return it for credit and I told her this could have been handled by canceling it 2 weeks ago before it shipped. She wrote back that this is the best she can do. The fact that there is no net given when requested and all of my attempts at canceling the order have left me very angry. I am starting to question if this is a scam website and how I can get a refund and not a credit. I will NEVER order from them again and will make sure no one else does. I told them they are unprofessional and absurd for not responding to me.Desired Settlement: I honestly think people who have no sense of service or appropriate time expectations should not be in business. I'd love to see them shut down and for Revdex.com to say this is the best they can do.

Business

Response:

We have gone ahead and investigated this order.

Review: I ordered a dress for my wife's Christmas present from their site. It arrived ripped and defective. Trying to contact customer service is next to impossible. Email's have went unanswered and ignored. I have not received one reply from this company yet, and they advertise response within 24 hrs. They took my money and won't give me the option to return a defective item that they promoted as in brand new condition. I want to return the item and get a full refund for that item. I have purchased other items with no issues. But if you get something you didn't ask for the company ignores you. How fair is that? I knew I should have stuck with Ebay. At least they have buyer protection services.Desired Settlement: I want them to offer real customer service if I am to return to using their services. They cannot ripoff customers and stay in business long.

Business

Response:

Customer can ship the item back to the return address for a full refund.

Review: I made a purchase with mobstub on December **, 2013 based on their website shipping schedule order would have been shipped in 7-10days. After that period went by I contacted them by email and Facebook. They deleted my messages on Facebook and never responded to my emails.Desired Settlement: I would like the product shipped to me or a refund of the money.

Business

Response:

Customer's package has been delivered via USPS tracking number [redacted].

Review: I ordered 2 bluetooth behind the neck stero headsets on September **,2014. Total amount of 57.90 . The company has processed my debit card for the payment and has been paid. I have sent 3 emails asking for a refubd or my merchandise. All I have received from them is a generic email response. When I check the order status on line it states preparing for shipping. I would a refund.this company should not be operating.Desired Settlement: I want a full refund of 57.90. I am no interested in doing business with this company.

Business

Response:

Customer has been refunded in full.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT

I received an generic email , stating that ups lost the order and that it was on the way. Which is an outright LIE. No package has arrived as of yet. And my money has not been REFUNDED!!. Which is another lie from this company. Upon doing further research on this company. I found several other customers received the generic email that the Bluetooth headset was "lost by ups "..

The only solution I'm interested in is a FULL REFUND. PERIOD

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer's order has been refunded in full.

Thank you!

Review: I ordered a bracelet from them on December [redacted]. My account still says pending shipment. I have tried to contact the company through email and phone. The phone number leads to a fax machine and everytime I try to email, it is kicked out saying that that the website is being worked on. I would just like to receive my item I ordered or the money back. Thank you.Desired Settlement: I would like to receive the item I ordered or my money back. Thank you.

Business

Response:

Customer's package has been shipped via [redacted] tracking number [redacted].Thank you![redacted]

Review: I ordered several items as gifts for my Granddaughters Birthday. One item was never delivered and one item smelled so bad I had to keep it in it's plastic sheath. Another item was only partially delivered.

Also, there is not a contact available anywhere to register a complaint or question.Desired Settlement: And return of unbearable stinky watch.

Send remainder of one purchase.

Send item I never received or credit my account.

Business

Response:

Hello, I have reached out to you via email with information regarding your order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have received a notice that you have closed my complaint, BEFORE THE ISSUE HAS BEEN RESOLVED.I have only received a written notice of what is SUPPOSE to happen.I have NOT received any merchandise as of this date and the 1 item is no longer available, although my credit card has NOT been credited.So this is my update to you. I don't care what the Co. has stated. Nothing has been resolved.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I would like to confirm that the customer has been refunded.

Customer service is awful! Just ordered my product and read all the bad reviews about them which made me nervous so I tried to contact them to cancel my order. I then received a reply stating my order has been shipped and they can't cancel it. No where does my order say shipped on the status or have I even received a tracking number. Which the reviews I was reading had the same problem. A lot of the people didn't even receive what they ordered. Some one needs to do something about this company for many reasons other than mine.

I saw an advertisement they had posted on [redacted]. Beautiful comforter and an amazing price. I ordered it and it arrived. I couldn't believe what I saw. It was an ugly silky cheep material with not filling whatsoever. The package states to let it sit for 48 hours to get back the fluffiness. Not a change. I will most likely donate this to Goodwill. It is horrendous.

The pictures of their product that they advertise are NOT anything close to what you will receive. Pure Junk

Review: I purchased two items and had defective problems with both items.

Item #1- Four "Hotel Quality" pillows. Upon receiving the four pillows, I noticed the Federal Warning tag had been cut off the pillows. I do NO idea what the pillows are made out of. I contacted Mobstub and was asked to send them photos of the pillows. I sent a photo of each pillow, one which has a hole where the tag was cut (scissors for the fabric of the pillow). They then replied saying "Thanks for the images. I've never come across this before. Unfortunately since this item was listed as final sale it is not eligible for a refund. However, I can either issue you a 50% store credit towards a future purchase, or have a replacement sent to you. If you are really unsatisfied with the order, you can ship the defective item back to us (return shipping would be on you)and provide us with tracking details; once we receive it, we will issue you a refund." I refused to pay shipping to return an item that was illegally sent to me.

Item #2- Black lace dress. This item was received 16 business days after I placed the order, which is out of the time frame posted on their website. After receiving the dress, I tried it on. The neckline design and small collar is noticeably uneven and the surge hem on the bottom of the dress is loose and starting to unravel. Did not contact company about dress as they told me with the pillows that sales are final.Desired Settlement: I would like a complete refund to be made to my credit card within 5 business days. If they request items to be returned, they must pay for shipping PRIOR to me sending items. I will NOT pay a dime more to this company nor do I want a store credit or discount on future orders.

Business

Response:

Customer can ship back defective items to us and provide us with tracking details.

Review: I ordered a product which they stated it would be delivered in 3 to 7 business days here it is going on 3 weeks and no product yet. They didn't have any problem processing my money for the product so how can they not deliver my product in a timely manner. I am very upset with this company's action. I wish I would have checked the reviews before I ordered because I sure would have not ordered from them. now they have my money I don't have my product . By now the product should be free and I should get my refund back. if they don't have my product by this weekend 9-**-14 i'm going to demand my money back but who knows how long that could take . so i'm going to pray about this situation.Desired Settlement: If they cant get my product to me by 9-**-14, they need to send my refund back ASAP NOT A WEEK OR TWO LATER BUT AS SOON AS POSSIBLE AND IN A CHECK FORM NOT BACK ON MY CREDIT CARD , although I did want the product.

Business

Response:

The customer has been refunded in full.

Consumer

Response:

Although I was looking forward to having the merchandise ,I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a purchase on December [redacted]. They sent me an email with a tracking number showing it was sent. When it was not delivered I contacted [redacted]. They informed me that a label was picked up but that the company never debt the product. I was told to contact them and ask then to resend it. I tried contacting then by the only means available ([redacted] message). The phone number was not in service. They will not respond. I am now out of money that was paid to them and without my product. Any comment I make warning others on their advertisements are blocked. I do not know what else to do.Desired Settlement: I just want the product I paid for or a refund. An apology for dismissing and ignoring my request would be nice but I'm sure that's more then I should hope for.

Business

Response:

A replacement package has been issued for customer.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I received a response stating they reshipped my product, when I asked them for a tracking number for my records, I was blocked from sending them anymore messages. I have not received my product as of yet and still do not have proof that it was ever resent.Please follow up. Thank you! [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer's package has been shipped via [redacted] tracking number [redacted].Thank you![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Item was finally received.

Sincerely,

Review: I saw an ad on my [redacted] page for a silver initial bracelet that they were selling. I went to the page to select it and order it. Then I selected proceed to purchase. Instead of closing out the order and giving me a purchased conformation number it stayed on the proceed to checkout screen, with some offer to save 15% on additional purchases. I couldn't get to the checkout page so I just closed the entire webpage. When I closed out the webpage and looked at my bank account they charged me for four more bracelets two hats and some earmuffs as well. I wrote them immediately and asked for them to cancel the entire order because that was not what I had ordered. I got a computerized auto-response saying they got my message and it would be responded to within 24 to 48 hours. What they did was send the incorrect order, wait a day and then email me saying sorry we already shipped it and we cant help you. This is absolutely unacceptable. First of all they need to revisit the way the webpage is set up so that this doesn't happen to someone else. I still want my money back, I don't want the items they charged me for and "sent me already". I don't have the items and I am out $44.95, the cost of all the items . My request number was # [redacted] and someone named Lily responded. I would appreciate it if I could get a refund and a return to sender postage paid box so I can send all of the items they supposedly already sent to me back to them. I am no longer going to use this website for anything. I have purchased things from this site in the past and never have I had this problem. I am very disappointed in the way this entire situation has been handled. Please contact me and let me know how this can be resolved as soon as possible. Thank you for taking the time to read my complaint and handle it as well. I appreciate it. Have a blessed day.Desired Settlement: I would like to get a refund and a postage paid envelope or box so that once I do get the items I can turn right around and send them back.

Business

Response:

We are sorry for the inconvenience. Your have been emailed with the option to return these items for a full refund. Please respond to our email so that we can send you the RMA information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased my item and my credit card was charged immediately. The shipping information said that it would take 7-10 business days to be shipped. It has now been 26 days and my order description still says "processing for shipment". I have emailed customer support 3 times and have been given the same automatic reply that they will return my email within 2-3 business days. That was over one week ago. The customer service phone number allows you to call and then it automatically hangs up on you. There is a website with hundreds of reviews, all saying the same thing. They charge you but you never get your item and you can never reach customer service.Desired Settlement: I would like to either actually receive my item or be refunded the $21.95 that I was charged.

Business

Response:

Customer's package has been delivered via USPS tracking number [redacted].

Review: I ordered a camera lens coffee mug on December **, 2013 via Facebook. The ad on Facebook said "7-10 business days for delivery". I waited. Now it is January **, 2014, past the 10 days. I have attempted to contact the company via their webpage and when I review my order, I am told my item is "preparing to ship" or "processing for shipment". I have emailed them 3 times only to receive back a generic email asking me to list my order number and transaction number. I have done so and have not heard. I called them with the listed number of ###-###-####. There is no way to leave a message NOR to speak with anyone at that listing. I took my frustration to their facebook page and with dismay saw that 99% of the messages people had posted were complaining about this company with the same complaints I have. I cannot get a refund because I paid for it with a credit card that was cancelled in December due to being compromised in the Target situation. I want the item sent to the correct address. This company should be shut down A. for highly deceptive customer service, and **. for lying about orders arriving within 7-10 business days. Isn't it sad that people have to go through Revdex.com to get a customer complaint resolved these days? For the record, my transaction # was [redacted]and my order # was [redacted].Desired Settlement: I want the item sent to me without damage to my home address IMMEDIATELY: [redacted]

Business

Response:

Customer's package has been delivered via USPS tracking number [redacted]within the time-frame advertised.