Mobstub Inc.

Review: I placed an order on Mobstub via online purchase on December **, 2014 I purchase a Swarovski necklace, and matching bracelet and a pearl necklace. Paid via debit card. The Swarovski necklace and bracelet were sent off and deemed "undeliverable". I received the pearl necklace. I have emailed several times to Mobstub they keep asking me what my address is and I have given them my address several times. I want a full refund. I have emailed them and requested a refund and they do not respond.Desired Settlement: Full Refund.

Business

Response:

Customer has been refunded in full.Thank you![redacted]

Review: I payed for my order an it never was shipped to me ! Emailed them many many times to find out we're it was or get my money back an [redacted] at there customer service an get the run around ! She said it was lost in transit already order was placed 2-*-15 for Valentines day today is the 14!Desired Settlement: The order shipped as placed or return the 50.80 I payed !

Business

Response:

As per correspondence with customer a replacement package has been issued.Thank you![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't have a tracking number yet. I have to wait another 7-14 days. I'll believe it when I see it. It would be better if you sent the replacement by overnight mail so I'm not still sitting here wondering if I'll get my package.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The [redacted] tracking number confirms that your package is in transit at this time. Unfortunately we are unable to expedite the shipment as it is already in transit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

But I have not got the package yet even though it's been shipped . We will see if it truly shows up .

Review: I ordered 4 necklaces from ** page back on Sept **, 2014. I have emailed the company about 5 times asking for tracking number and delivery date but I never get a response.

order #[redacted]

I have not received the order but they charged my account and refuse to answer an email in response.Desired Settlement: I would first wish that the merchandise would be delivered. If there is no chance of that then of course, I would like my money back. It was $59.80. Wow, I should have checked their ** page and read the complaints on there. I never would have ordered.

Business

Response:

Customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I previously filed a complaint with Revdex.com about non-receipt of this order. I got a message on Sept. ** stating that it had been resolved and company had refunded to my debit card. I went home and immediately went through my bank and even waited a day, which meant I was outside the 6 day response issued by Revdex.com. I did not receive a credit to my account. This is still not finalized. I want them to credit my card, which they did not.

Sincerely,

Business

Response:

Customer's order was refunded in full of a total of $59.80.

The refund went through 10/**/14 to card ending in [redacted]

A copy of the receipt has been emailed to customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a purchase on Mobstub.com on 9/*/14 I was told 7-10 business days which would have ended on 9/**/14. I received confirmation from Mobstub on 9/**/14 that my package was shipped. When I didn't receive it by 9/**/14 I contacted the post office, put in an inquiry and waited for them to contact me. By the following Monday(9/**/14) USPS tells me They never received the package.Desired Settlement: This item was suppose to be a birthday gift so I'm pretty upset. They can send it, but I'm not paying for it anymore.

Business

Response:

Customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait until I receive my refund or my item before I will be satisfied.

Sincerely,

Review: I purchased a wallet from Mobstub on 12/**/13. I received the wallet however, it was the wrong color. I have emailed them multiple times and haven't received a response. I also tried to contact them through the [redacted] page and got a response but it did not pertain to my issue.Desired Settlement: I would like the correct wallet sent to me.

Business

Response:

As per customer's request a replacement has been issued.

Review: On 12/**/13 at 10:36 a.m. I ordered Crown Smartphone Wallet Clutch. I received confirmation of my order and my credit card was charged on 12/**/13. On 1/**/14 I contacted their customer service via email explaining I hadn't received my product and my order still showed as processing. On 1/**/14 I received a response stating that they had checked on the status of my order and my order would be shipped "in the next day or so". On 1/**/14 I still hadn't received my product so I emailed them again and received no response. My order status online now said "preparing for shipment". On 1/**/14 I email them again because I still hadn't received a reply. I threatened filing a complaint with the Revdex.com and disputing the charge on credit card. I received a reply back on 1/**/14 that said: " I apologize for the delayed response. I am terribly sorry that you haven't yet received your order. There seems to be a slight glitch with your tracking information. I've been informed that your order has in fact been shipped; you can expect delivery shortly." On 1/**/14 I asked for proof of delivery from them and haven't received any response to date. I sent the same request again on the 1/**/14 additionally asking for a number to contact them. I sent another request on 1/**and have yet to receive a response back from anyone and still haven't received my product.Desired Settlement: I would like to have my credit card refunded. I will not ever do business with this company again. They should not be allowed to do business. They lie and steal.

Business

Response:

Customer has been fully refunded.

Review: I ordered several items from this company on 12/**/13. The item was to ship in 7 business days from payment; payment was made online. I have attempted to contact this company via email several times regarding delivery, starting around the 1st week of January. I received an automated email response each time I contacted them saying I would receive a personal response in a day or two. I finally got one on 1/** from "Miriam" in which she said she was looking into the matter. On 1/**I received a follow up email in which she stated "Your packages have been shipped via USPS. Here are the tracking numbers: (removed per Revdex.com request)." On 1/**I entered these numbers on the USPS site and it said electronic shipping info received 12/**. I emailed the company back concerning this since this is not proof that the item shipped, just that these tracking numbers were used to obtain a shipping label. To date I have not heard back from them in any form and the USPS site still shows the same information.Desired Settlement: Desired outcome would be the delivery of order or refund of purchase price, including any shipping charges. I would also like a written apology for the incompetent way they handle customer service. And, of course, I would like to see this company put out of business. After the weeks of problems with this, I found out that this company has a history of this kind of behavior and needs to be stopped from preying on the public.

Business

Response:

Customer has been fully refunded.

Review: On 10/**/13 I placed an order for some Beats by Dr Dre headphones for a birthday gift. Since we recently moved, before placing my order, I changed my shipping address on the website. After placing my order, I received a confirmation email show it was to go to the previous address. I immediately called them but they were closed. I sent an email right after that.

I tried to update my shipping address and I guess it didn't go thru. I no longer live in Oklahoma and need this purchase to come to the following address

Attached Order ID: [redacted]

Each day, I called the company, but got the same automated response saying that they were busy with other customers and to email them - then the call would end.

I finally got an email reply on 10/**/13

Hello [redacted],

[redacted] here from support.

Your package has already been shipped and at this point we are unable to change the address.

You can call the shipping carrier and ask them to change your address.

Have a wonderful day!

I immediately replied back

I'm sorry, but that is completely and 100% unacceptable. I need a pair sent to the correct address. I updated my information on the website BEFORE I submitted the order. It didn't save it, for some reason. I contacted you within minutes of placing my order. It's not my fault that you guys don't answer the freaking phones or reply to emails in a timely manner. I even went to facebook and posted on your page. Within an hour, I had someone on there asking me to PM them my order number. I did that within minutes, and also gave them the correct address. They never replied, so I sent another message. No reply, again. I woke up this morning and saw that

the order had shipped. I tried to call again. NO ANSWER -- big surprise. I got back on facebook and posted again to your wall about my issue and guess what? NO ANSWER. The customer service there is very lackluster and this is not a way to treat someone that spent 70 dollars to receive a product. I went above and beyond what is expected of me as a customer to correct the issue. Your company did NOT!

I have not heard a peep from this company since then. I have contacted them via email, phone and facebook. When I first contacted them via facebook, they replied asking me to private message them my order ID. I did that within 20 min and never heard a word back. The next day, I sent them another message and didn't get a reply. I looked on their facebook wall and another person placed an order online the same day I did and had the same exact issue. They had updated their address and placed the order only to find out the website didn't update the address. This person hasn't gotten any contact from the company either. As of today, the messages have been taken off of their facebook wall. The person in charge of the facebook page is responding to other people, but not to anything I ask about my order. I sent one last email just before typing this complaint.

I need somebody to call me about this order IMMEDIATELY!!!!!!!!! I have tried and tried to contact this company for days about this order and nobody will answer the phone. Whoever is in charge of the Facebook page told me to contact them. I did and now no reply. This was for a birthday present for a CHILD! We are [redacted] and move regularly. I am not the only person that has had this issue and on the same day. Someone else posted on your facebook page that they tried to change their address and when they placed the order, it sent to the old address. They also are not able to get any resolution from you. The kicker now, is that the same item is on your page for $10 less than what I paid for it. I need you to ship the item to THE CORRECT ADDRESS!!!!!!!!!

I doubt I'll hear from them. I have ordered previously from this company but will never order from them again due to the lackluster customer service they offer. Please help Revdex.com!Desired Settlement: I want the item re sent to the correct address or a refund to my card. We are already in a money crunch due to the government shut down and being [redacted]. Throw a girl a bone!

Business

Response:

Before the order is submitted it has you double check the address it's being shipped to.

Review: I purchased shoes and sheets through this company. Shoes do not fit and sheets are of such an inferior quality they are not usable.Desired Settlement: I want a complete refund,

Business

Response:

I am terribly sorry to hear that you are not satisfied with your order.Unfortunately since these items were listed as final sale it is not eligible for a refund or exchange. Please review our return policy at: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You will note in the attached letters there was a statement made that the sheets were Egyptian...and they are NOT even cotton...there is nothing that indicates these sheets fall into the category of Egyptian sheets...and yet there ad explicitly states so. They are in fact made in China. AND they are of such inferior quality they could not be washed and hold together!!! As far as the shoes are concerned...they do not clean at all, have creases which will split when the shoes would be worn and are not correctly sized for a size eight foot. All of this contrary to the enclosed copy from their own website. AND this misleading is actually fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in the highlights for this sheet set, this is made from Microfiber yarns. Attached is a screen shot of the ad, I have highlighted the specs which state the material. Please also see the final sale policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is copied from

their sponsored site on [redacted]

“Shop

for mobstub egyptian sheets” on [redacted]

As you can see the

item is labeled Egyptian sheets. AND they are not. These are not Egyptian anything!

The description which MOBSTUB sent to Revdex.com was not the same

as the one listed on their website “6-Piece Set:

Ultra-Soft Egyptian Comfort 1600 Series Double-Brushed Sheets - 12 Colors

Available” I copied this right from their webpage. In fact, Mobstub

DELIBERATELY left this header off of what they sent to Revdex.com. Which should

demonstrate their willingness to defraud whomever! Again it says Egyptian and

there is nothing Egyptian about this product. I am attaching the original website copy and a link to the sponsored [redacted] ads running next to the search for "MOBSTUB EGYPTIAN SHEETS." “Shop

for mobstub egyptian sheets” on [redacted]

I am also attaching the NORTON GUARANTEE which is supposed to ensure the purchase! The quality of the materials makes this entire item suspect...made in China...and the advertising is fraudulent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

On Saturday July [redacted] 2015 I was looking on this site and had put 3 items in my shopping bag , meanwhile I accidentally hit the submit button after several times of changing and removing items in my bag , so it automatically said thank you for your order , I did not have to put in my [redacted] no they obviously kept it in record which I think is wrong , so I immediately contacted them by email because they have no phone # listed for customer service I wanted the order cancelled they emailed me back saying they could not cancel the order it was already put in for shipment , so I said well the least they could do for me is give me 10% off because I had a code for 10% from a previous order which I would have used had it not been submitted, I wanted them to credit my [redacted] that 10% they said they could give me a 5.00$ credit to the store I again asked for a credit on my [redacted] , no response so I then emailed and asked for the code for this 5.00$ store credit no response . I will not order from this company again first of all I don't think they should be able to keep your [redacted] no I think you should have to put that in yourself for each order , second of all they have a no return policy that's the reason I wanted the order cancelled this was a 50$ order . So beware people of the buttons you push when selecting items and submitting!!

Review: I bought a bathing suit over two weeks ago on July [redacted]. They said on my statement it would 7-10 business days and I still haven't gotten my product. I have called more than 10 times and no one answers the phone at the number given on their website. I have also emailed them 3 times and the only response I get is that I will be contacted shortly. I haven't been contacted since.Desired Settlement: I either want my product or my money back. I also want them to post on their website that their contact info ins't correct and that there is not a support team to help with issues.

Business

Response:

Hello,

I ordered from this company. I ordered necklaces that were to be for my granddaughters. It was a

Grandmother/Granddaughter necklace I ordered (2). I received necklaces for Mother/Daughter. I contacted this company by E-mail and received a note back stating they were sorry for the error but they need to see photos of what I received. I sent the photos which I feel if this company was a good place to purchase from I would not have to do this. All's I wanted to do was exchange them for the correct items I ordered which I have a copy of. I have contacted them several times and have received nothing back. This is no way to conduct business. Why isn't there a package slip inside incase this is with incorrect item. Now I guess I will have to sell them and never get the ones I wanted for my Granddaughters. I also tried to contact them by phone. A automated response. Nothing was even asked about returned, wrong item sent. Its a joke. Don't order from this sight you never know what you will get or what you may be stuck with.

Review: I purchase 2 sets of sandals from this company and they ran large. I asked for an exchange and they told me no refunds. I'm not asking for a refund, but an exchange. There policy states no exchanges on bathing suits and personal items, not shoes. My order #'s are [redacted] & [redacted].Desired Settlement: I want an exchange in size

Business

Response:

We are sorry that these shoes do not fit however, as advertised all sales are final and we are unable to facilitate an exchange or return. Please read our FAQ's for more information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It states there are no exchanges for bathing suits or undergarments. I bought shoes. How can you sell on line, without the customer being able to try on, and say you won't exchange for size. This is unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As this item was sold on final sale it is not eligible for an exchange. The ad clearly states "not eligible for returns or exchanges."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is getting to be really ridiculous. Your policy states "No exchanges for intimates or bathing suits". I bought sandals!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Dec. [redacted] I ordered a bag in bag cosmetic purse. Received conformation on th [redacted], that order had been shipped. Also received shipping orders for [redacted], and [redacted]. Now it's Jan. **, 2016 and have not received anything.Desired Settlement: get my order.

Business

Response:

The customer has been emailed with a satisfactory resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I order the wireless head phones on September **, 2014. I notified MOBSTUB about me not receiving my order. They told me that it was a back up on the orders and I should receive my order within the next 3-5 business days. Well here it is October **, 2014 and I still have not received my order. When you call the number they provide you can never get anyone they hang up on you after a couple of seconds. ###-###-####. I have emailed them as well over 4 times and I keep getting a computerize response email from them. I would like for my credit card to be fully refunded and too have this company exposed for their shady business.Desired Settlement: To be fully refunded just as weak as they charged my credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a blue tooth headset on Sept ** was told after I ordered it takes 7-10 bus days on the tenth day I contacted and was told I had to wait. I requested my refund for the fifth time since they could not complete the order and the time frame was too long. I always receive the same email tell me to watch my account for shipping. No one will ever address the refund request. I explained I would report them and they then said they would investigate I have not heard from them since and they are nolonger responding to my emails. I have called but the number always say we are busy and then hand up. I learned the business was owned by for MOBSTUB is [redacted] of [redacted] I called another company affilated and they told me they cannot give me any working number for the company to contact an attorney this company was CORPORATION SERVICE COMPANYAddress:[redacted]Phone:###-###-####Desired Settlement: I want my full refund and for them to stop emailing me to do future orders.

Business

Response:

Customer has been refunded in full.

Review: Ordered merchandise almost a month ago and still haven't received it. E-mailed the company numerous times only to get nowhere.Desired Settlement: Either refund or send the merchandise l

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

money has been refunded

Review: I purchased a product from MobStub, Inc.'s website on February *, 2014. The product was described as a "Professional 24 Piece Makeup Brush Set with Case" and it described the case as being a luxurious vegan leather case. The photo depicted a case that looked like a soft leather or cloth case, that was pliable and had a cord wrapped around it. In one photo, you can see a logo of some sort on it. The brushes were made with a light wood handle.

However, when the product arrived, the case was nowhere near as described. It's a black shiny plastic patent material, with a crocodile pattern of some sort. It smells of plastic and has a strong chemical order. It's hard and not pliable. There is no tag or logo on the product anywhere. The brushes are made of a black plastic material. It is NOT the same product that was represented on the website.

I contacted customer service and was told someone would get back to me. No one has.Desired Settlement: I would like a refund of my money in the total amount of $25.95.

Business

Response:

As a courtesy, customer can ship items back to the return address for a full refund.

Review: I ordered an iPhone 5 cable on December **. That day my credit card was charged. I have not received the product and on January [redacted], I emailed them and it is now the [redacted] and I have not heard from them. I would like to know what is going on.Desired Settlement: I would like my product. But if I don't receive it by the [redacted] of the month, I will dispute the charge with my credit card company.

Business

Response:

Customer has been fully refunded.

Review: The item itself was damaged condition when received, not the packaging, just one of the two enclosed items.

Contacted Mobstub customer support via email - no response for 4 days other than an automated response saying someone would respond within 1-2 days.

Finally contacted me - stated they would ship a replacement. Never received the replacement.

Contacted them again via email - same scenario as before.

Told them just to process refund. No response from them since.Desired Settlement: The amount due for what I am owed.

Business

Response:

Customer has been refunded.