Mobstub Inc.

Review: I ordered a blouse, in green 08/**/2015 for $18.00 @ was charged $38.90. I also ordered another blouse in red, on the same order for $15.00 & never received it. It says on the order details it was mailed on 08/**/2015. I want the red blouse or a refund on my credit card of $17.90. I cannot reach mobstub, as there is NO phone #. All I want is to be treated fairly.Desired Settlement: I want the delivery of the red blouse or a refund of $17.90.

Business

Response:

The customer has been emailed with a satisfactory resolution.

Review: IAfter ordering jewelry and sending in my payment method The website has blocked me from completing my order as if they only wanted my banking information. I am afraid they may try to comprise my accout before I can notify my bank. Scammers all the wayDesired Settlement: Do not for any reason compromise my account in any way

Business

Response:

Thank you for contacting us. I have checked our records and I would like to confirm that your order has not been processed and you have not been charged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered several sheet sets and was instead delivered comforters as well as wrong sheet sizes. My attempts at their customer service are only thru email as they have no phone. First they said they would give me store credit and I could keep the wrong items. Now they say they will ship the right items and pick up the wrong items. But it has been a month since this started and I already replaced the wrong items myself thru other means. Now I would like a refund check and for them to pick up the wrong items.Desired Settlement: Refund and pick up undesired items and don't send the original order either.

Business

Response:

We are very sorry that you received the incorrect version. As per our return policy, all incorrect shipments are replaced. We have promptly shipped out the correct items which you ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is a developing issue. I am still working things out with Mobstub. However it remains unresolved at this point. This has been going on for one month already. Initially, I received the wrong items. I requested that Mobstub retrieve the items and refund the purchase price to my credit card. Originally they said I could keep the wrong items and that they would give me "store credit". I did not want store credit and asked for a refund. Then they wanted photos of the wrong items I did receive. I sent them the photos of the wrong items (which I STILL have). Then Mobstub said they were very sorry and they have re-sent the correct items with a shipping label for me to return the wrong items. I wrote back to them saying I had already replaced the items myself as they were needed for visiting company (this had already taken 2 weeks of correspondence back and forth). I immediately told Mobstub I did not want their replacement items. Then Mobstub said it was their POLICY to replace wrongly-shipped items, and the correct items were on the way! I wrote and told them that I had had enough, to stop badgering me with their products and take their stuff back or I would have a lawyer contact them. This morning (March [redacted]) they wrote to tell me, I could have my refund, but I would have to send back now all 10 items (the wrong set of items and now the new set of items) at my expense!!! They are so ridiculous. They initially sent the wrong items, they confused the issue with a slow, ineffective and tedious customer service process and then want me to pay for their mistakes! I never requested that they correct the order by re-sending the items...in fact, I specifically told them to NOT SEND THEM!!! They think they fixed this???? Not to my satisfaction at all.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been emailed with a satisfactory resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The business has indicated that a full refund will be issued and it will take 3-5 days to show on my credit card account. I withhold my full satisfaction until I see the credit applied.

Sincerely,

Review: I placed order #[redacted] on 12/**/2014 for $88 and received everything but the two 100 LED Solar Fairy Lights at $19 each, totaling $38. I have tried to e-mail them 4 times and contact them by [redacted] with no response. The phone number I have for them goes to a screeching fax sound. ???? They owe me $38 on the $88 that was billed to my [redacted] for items never sent and received.Desired Settlement: $38 credit on my [redacted] card for the two items at $19 each that were never received.

Business

Response:

Customer's package for both the 100 LED Solar Powered Fairy Lights Strings have been delivered via [redacted] tracking number [redacted].Thank you.[redacted]

Review: A company representative, [redacted], has stated via email on 12/**/13 that I would receive my item within 14 business days, and I have not received it. Due to the extensive delay I will not be able to utilize the product for its intended purpose of holiday 2013 use.Desired Settlement: I wish for a full refund for the item that I have not received.

Business

Response:

Customer's replacement package has been delivered via USPS [redacted]

Review: I am very unstatisfied! I never received my package and I would like to have a refund ASAP. I went to the post office last week and was told after they searched for 30 min that my package was returned to sender on 1/*/14. I have been waiting since Nov. **, 2013, when I placed my order and I was not informed of any deliveries. It takes 3+ wks for them to respond to a request online. I will never order from this website again!Desired Settlement: Deliver my order or give me my Refund!!!

Business

Response:

Customer's package has been returned to sender.

Review: I was browsing facebook and saw an advertisement for an extended battery case for the iphone 5. Having just gotten an iPhone 5 and going out for long periods, it seemed like a good deal. The website I went too look kinda of like a groupon type website where there is limited time deals on products. I did a quick search on amazon verifying the deal ( I saw cases priced at $70-$90) and went ahead an bought the case since the description seemed to imply that was what I was getting. Here is a link tot he description.: [redacted] Anyways, I order it and get confirmed and don't hear anything for a 4 days. And then I finally get an email that they "shipped" it on June [redacted]. However that was not true, they only sent my information to USPS and I had to wait another week for it to actually ship and then another week after that to arrive. I bring this up because they say on their website that it will only take "7 to 10 business days" to ship the product. [redacted] So, I finally get the case. And it doesn't work. It doesn't look like what's being advertised. It just flashes lights. So I write them on 6/**/13 detailing the issue and I have to wait 2 days for a one sentence message that reads: Did you make sure to charge the case before using it?. I reply back that yes I did and don't hear from them again. So I decide to look into what I bought exactly since the packaging seemed strange and here it is: http[redacted]. It doesn't look like I got that huge discount at all. In fact it looks like I paid them MORE money then advertised on this site. So, my issue is that I want a full refund.Desired Settlement: I think the business should change the wording of their advertisement since there is no discount at all. I think they should hire actual customer service people who actually care about their customers. I think I deserve a refund.

Business

Response:

On our website, the deal for the Super Slim iPhone 5 Battery Case allows up to 7 business days for shipment. The order was placed on June *, 2013. USPS received electronic shipping information of June *, 2013 and was in transit on June **, which is 6 business days.

Our website does not claim to have the lowest deals on the web. However, when matched with many companies, MobStub has very competitive prices and deals.

Should the customer send the item back, we will issue a full refund.

Business

Response:

Hello,

Review: I clicked the wrong size king sheets. The options were California King and KIng. I realized this once I submitted my order.I tried to get in touch with customer service but to no avail, no numbers were provided. The only way I could was to message someone. When I did, the response was a few days later, after the order had been charged and submitted. I received a message that due to the refund policy, I could not do exchanges with final sales. I understand if I had attempted to contact them days later, if customer service was readily available to assist me with my human error but this was not the case.

I now am out $28.00 because I clicked on the wrong option and no one could be of assistance.

Mind you this was my second order, the first was damaged. They corrected this issue because in their policy they correct damaged items. They say their refund policy has something to do with not having replacement from their vendors, yet they can replace damaged items? why couldn't they send me the correct King size... I would have paid for shipping!!!

When I looked into the company further and found the number on the about us section and Revdex.com website, I encountered someone on the phone who I couldn't understand and said they couldn't help me with my issue because they weren't in the "office" more like not in the country and probably an answering service.

I demand to be refunded, or having my items properly exchanged. Horrible organization, customer service and unfair business policies.Desired Settlement: Exchange

Business

Response:

We are sorry that you are unsatisfied with our policies but these are all very clear stated in our FAQ's. Once an order is placed it is immediately processed for shipment and we are unable to cancel it or make any alternations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

But that does not apply in this case, because I tried to get in touch with someone immediately after I clicked the wrong size by mistake and no one was available to assist me via- phone immediately after I made a technical error. Customer service should be readily available to adjust orders and errors before they are processed AND the policy is NOT CLEARLY STATED. If this is not resolved, I will look into further action.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our cancellation policy is very clearly stated and changing the size/ color of an order falls under the same category. Once an order is placed it is immediately sent to our shipping dept and a label is printed. We try our best to satisfy our customers but this is simply out of our control.Thank you,Lilly

I bought a gift for my husband for Christmas on dec**. Charged my cc on dec **. said I should receive by the [redacted]. I received a tracking #on the [redacted] saying it was in Flushing NewYork. Now the [redacted] and still not received anything. I've contacted company with no response. Unacceptable!

Review: I went to the website to track my delivery and I have no way of doing so. I can not reach anyone on the phone. Also, there is no way for me to delete my personal information from the site and cancel my order.Desired Settlement: Refund

Business

Response:

Hello, This order was placed on 11/**. As advertised all orders ship within 7-10 business days. You will receive a shipping confirmation once your order has been shipped. For any questions, please contact us at [redacted]Thank you!

Review: I ordered a set of headphones from Mobstub.com on 9/*/14. I received a confirmation stating that they received my order. I got an email from them on 9/**/14 that my order has shipped. I emailed them on 9/**/14 to check status on the shipping and was given the tracking number. I tracked the item and was told that I should have received it 9/**/14. I called the United States Postal Service and put in a request to have it looked into it states "Tracking Number: [redacted]

Image of a progress bar displaying In Transit status in-transit

Expected Delivery Day: Wednesday, September **, 2014

Product & Tracking Information

Postal Product:

First-Class Package Service

Features:

USPS Tracking™

DATE & TIME

STATUS OF ITEM

LOCATION

September **, 2014 , 6:59 pm

Departed Post Office [redacted] Your item has left our acceptance facility and is in transit to a sorting facility on September **, 2014 at 6:59 pm in [redacted]. No further information is available for this item.

September **, 2014 , 5:52 pm

Picked up by Request [redacted] September **, 2014 , 9:05 am

Shipping Label Created [redacted] I reached out again on 9/**/14 to mobstub.com letting them know that I have not received the item and that the USPS has told me that they need to call in the investigation. I received an email back on 9/**/14 asking if I wanted a refund or the item reshipped as the carrier lost a large amount of packages. I emailed back on 9/**/14 letting them know I still wanted the item. I still have not heard back from them. I reached out to them on 10/*/14 and today, 10/*/14. I have not received confirmation that they are resending the item to me or any other communication from them other than the standard "W received your email". Please healp!!!Desired Settlement: I would like to have the item that I paid for. If not I would like a refund if they cannot provide the item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They emailed me last night letting me know that they refunded my money. I would have rather had the product that I ordered but what is done is done and I will not ever order from them in the future. Thanks you for your time.

Sincerely,

Review: I purchased a product advertised on [redacted] on * September 2014. They said 7-10 business days. My product has not shipped. The phone number listed does not put you through to a customer service agent and they have not responded to my last 5 emails asking for a tracking number and to have a supervisor get in contact with me. My debit card was charged the day I placed the order. After reading other reviews, it appears my complaint is not unique. I no longer desire my order from this business and wish to be refunded as it's been three weeks now and it still hasn't shipped.Desired Settlement: Since I haven't received my order, I wish to cancel it and refund my debit card.

Business

Response:

Customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is also a customer service problem. I have written to Mobstub 4 times. I ordered a PINK Chaps wristlet. I received it in orange. When I first wrote to them, they wrote me back to say that I had already received the item. In other words, they didn't even read my complaint. I wrote again. I was told the warehouse messed up, I could keep the orange one and they would give me a credit. I replied that I would be fine with re-ordering the pink one. Then, they sent another email to say they would be sending a shipping label to pick up the orange one that they had just told me to keep for my trouble. I went to their website and they no longer sell the Chaps wristlet. I complained again and now they say - too late - you said you'd take a store credit. Basically, they have stolen my money and not delivered what I ordered. They will not give me my money back. [redacted]. Here is a copy of all of my emails (by the way, you cannot call them - this is the only correspondence they offer to resolve disputes.

Jan **17:55

Today I received the Ralph Lauren Chaps Smart Tech Wristlet. However, I ordered pink and it is a [redacted]orange, not pink. I double-checked my order, and I did order it in pink, not orange. Please let me know how this can be rectified in the timeliest manner.

[redacted] Attached Order ID: #[redacted]Jan **11:56

Hello [redacted],

I am terribly sorry to hear that that you have received the wrong color wristlet.

There was a mix-up in the warehouse and unfortunately they sent the wrong colors.

Please let me know if you would be okay with a full store credit in the amount of the clutch, plus you may keep the one you received.

Sincerely,

Jan 29

That would be fine. I will order it again in pink. I just want the pink one.

Thank you for your help in resolving this problem.

Jan 30 10:40

Hello [redacted],

You have been issued a store credit in the amount of $10.95. The reference number for your store credit is [redacted].

You will have the option to apply the store credit to your purchase at checkout.

Our shipping department may email you a return label to send back the defective piece. Please allow 1-4 business days for the email with your pre-paid shipping label to arrive.

Please note, it may land in your spam folder so don't forget to look out for it there. Please provide tracking details once your return has been sent.

Please let me know if there is anything else I can assist you with today.

Have a spectacular day!

Sincerely,

Jan **

Guess what [redacted] and [redacted] - The Chaps Wristlet is no longer offered on your site.

Now, instead of having the customer search your entire site for something that MOBSTUB sent out wrong, I would think you - on your end - would go ahead and send out the correct one.

A store credit does me no good. You do not have the item that ordered any longer. I want the money that I paid for the wristlet returned to me.

Now, I said that I would report you to the Revdex.com if this was not handled in my last email. You have 5 days, or it is being reported. I am astonished at your lack of customer service. Oh - and - FYI - I do not show a "store credit" on my account either. Wow.

Attached Order ID: [redacted] AND FINALLY - MOBSTUB'S REPLY TO THIS LAST DEMAND:

Feb **11:20

Hello [redacted],

As per the previous e-mails, you had stated you wanted the store credit.

I apologize the item is not currently on the sight, please visit us again soon as we are constantly updating with new and old deals.

Sincerely,

[redacted]Desired Settlement: They do not have what I ordered from their site. They sent me the wrong color in what I ordered AND PAID for. That they no longer carry it should not be the burden of the CONSUMER. It is their fault - not mine. They offered it in pink. I ordered it in pink. They sent orange and no longer have the product.

Business

Response:

Customer has been refunded.

Review: I purchased some charging cables for my iPhone 5 on December **, 2013 and it's been five weeks since I ordered them and I still haven't gotten them. MobStub says there was a mix up with my address and they would be sending me my charging cables that I paid for but I still haven't gotten them yet.

Order Id: Order Date: Transaction Id: Total Order Charge:

#[redacted] December 10 @ 11:17 AM EST [redacted] $14.95Desired Settlement: I want a refund of my money please!!!! At this point I do not want the charging cables at all because after all this time I do not need them anymore. I just want my money credited back to my credit card!!!!!

Business

Response:

Customer has been refunded.

Review: Order placed Dec. [redacted], 2013. Page said to allow 7 - 10 business days for shipment. It has now been 14 business days. The only way to contact them is through email. An automated reply says they will get back to me. They have not yet.

Subtotal: $69.00

Total: $69.00

Order Id: [redacted]Transaction: [redacted]Desired Settlement: I would either like the item shipped immediately, UPS 2nd day or refund my money.

Business

Response:

Customer's package has been delivered via USPS [redacted]

Review: Good evening, I ordered a product from Mobstub on July **,2013 and still haven't received my product as of today August **,2013. I have contacted their customer service by email and on their [redacted] page since that was the only contact information listed on their website. I was told on numerous occasions that the product was already processed and on its way, im very unhappy with this company. They sent a confirmation number on August **,2013 but is not valid, accurate or available on the UPS website.Desired Settlement: I wouldn't like to continue business with this company and would like my money back( refunded to my card or cash)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have a received a message on my [redacted] and email from the company once I emailed them once more, like advise on this site. They responded this time cooperating to return my money instead of the product.

Sincerely,

Review: I ordered a neoprene ski mask from this company on 11/*/14. I have made several attempts to contact their customer service number to find out about my product's delivery with a number that just states they are not taking calls. I have sent two emails to this company requesting info about the tracking on my product. I would have thought to have had a tracking number by now, it has been 5 days since I placed the order.Desired Settlement: Delivery of Order

Business

Response:

Order was shipped promptly via [redacted] Out for delivery.

Review: On 9/**/14 I ordered a necklace for $9.99 (I love you to the moon and back) I was told it would take two weeks. After a month I called and they said they had a shipping problem. That they would resend. As of today, the supposed order is to arrive 9/**/14. I ordered this early as a Christmas gift for my granddaughter. I have e-mailed them and ([redacted]) responded I would have it by this[redacted]. I want the necklace. Order no. [redacted], Transaction no. [redacted]Desired Settlement: I want the necklace, my card was charged $14.00+

Business

Response:

The customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I did not want my money back I wanted the product. It is a gift for my granddaughter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our apologies, your order has already been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two bluetooth headsets and the money was debited out of my account but no further communication about tracking or information from the company. After reading the reviews, I now see this happens to a lot of people never getting their products. Well this was a birthday gift and I have tried calling and email and no response. Everything is automated. This company needs to be shut down! Please help me either get my money back or my products.Desired Settlement: To either get my shipment to me asap or refund my money.

Business

Response:

Customers order was placed on Oct ** and the order has already been shipped. The USPS tracking number is [redacted] with the Expected Delivery Day: Friday, November *, 2014This is well within the advertised shipping time frame. Thank you, [redacted]

Review: I ordered items on 09/**/14. I was provided a tracking number. I never received my package. I filed an inquiry with my local post office. [redacted], with the [redacted] Post Office ###-###-#### called me today 09/**/14. He advised that he has done some research and was told that an entire shipment coming out of Pompano Beach FL is missing. He told me to file a complaint with the [redacted] and also the company I ordered from, MobStub.com. He stated that the shipment is only from MobStub.com and its affiliate. That even though I was provided a tracking number the items were never shipped.Desired Settlement: I did not get the items that I purchased, because of that I would like my money returned to me!

Business

Response:

Customer has been refunded in full for the 2 headsets.